Working Class Heroes has a rating of 4.9 stars from 2,170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Working Class Heroes most frequently mention great service, quick delivery, and next day. Working Class Heroes ranks 1st among Skateboarding sites.
After I figured out the sizing chart, which is, I hope, close enough to accurate, shopping was pretty easy. A few glitches as I learned their protocols, but, overall, pretty intuitive. I've had bad experiences, in the past, with the quality on inexpensive articles being way lower than advertised, but the items on this site are so cute that I will take another chance. We will see.
I recently experienced a disappointing issue with an online purchase from this store. Despite a successful transaction of approximately £25, which was debited from my account, the store notified me that my payment was declined. Despite multiple attempts to resolve this issue through their customer service, my requests for assistance and for them to reach out to their merchant were met with silence. It has been over two weeks without any resolution. Based on this experience, I cannot recommend shopping with them.
receiving the vans shoes I ordered (on time) definitely brought a smile to my face when I opened the parcel, absolutely loved the personal touch, it's made me rethink my shopping habits & now look at smaller independent shops again, thanks guys, your customer satisfaction is 5*.
Well designed website with great brands at very good prices. I bought a Patagonia sweatshirt for a few quid cheaper than anywhere else. Email communication was excellent and friendly. Delivery within two days. Package came with an entertaining letter from the owners which was a nice touch. All around top store, i will be keeping my eye out for more belting items
First class service from a firm that places customer satisfaction and professionalism at the very top of their ethos. Excellent product delivered at an exceptional price and backed by a cast iron returns policy. Perfect online purchasing experience. Highly recommended.
My shopping experience with Working Class Heroes was excellent . In particular the delivery options they offer made them stand out against other companies. I choose a cheaper tracked delivery but was really pleased with how quickly it arrived.
First off, the browsing experience was up there with anything else I've used and was easy to navigate and choose my goods, that's the 'standard' stuff out of the way.
I ordered 2 items and sadly one was out of stock, but these things happen. Rather than let me know via a faceless email a really nice chap at WCH called me and explained the issue, offered an alternative or two and got me my order the next day. No messing, no excuses just good old fashioned customer service. It was so refreshing!
Refreshing buying experience. Was fun to read a bit about the business and how it began. Definitely will use this site again. Had to return item as I stupidly bought them far too big. Great customer experience and returns process was easy. Thanks guys
Absolutely first class service and communication - not in your face but friendly and informative - plus my garment was cheaper than direct with the manufacturer- thanks guys really enjoyed dealing with you
This is how all online shopping should be done! Excellent products and communication, cheap, fast and efficient delivery that came exactly when it said it would. I will certainly be shopping with working class heroes again, and have already recommended to others. Oh, and my daughter loved the refresher bar! Nice touch guys, keep up the good work.
Perfect, ordered the hat I wanted for my partner, emailed me all the relevant information I would want to know and received in couple days even with a free wham bar :) would defiantly order from here again.
Great store, my item arrived well within the timescales and very competitive priced but what makes this store stand out is the personal touch they provide. I felt that my business was really appreciated and made me want to shop there again, thanks Tom and all your team
Delivery and product were all fantastic. Quick with tracking and the jacket was as pictured. One item was much darker than it looked though so have returned. Easy enough as I can print labels but thought it was odd that they didn't include a return label or have free UK returns. Will update this review when the returns process is complete.
Never came across this site before but so glad I did, genuine items at a discounted price and they sent a little present with the purchase and a funny letter! Will definitely be buying from here again
I have used working class heroes on a few occasions now. Free delivery, quick delivery, very fair prices. What's not to like? Bonus points which are easy to redeem. Customer service with more kick than a donkey on steroids!! Thank you WCH!!!
Very impressed with my overall customer experience, especially since this is the first time I have used this website. I liked that I was emailed by the store after purchasing, saying thanks for using their store; I also like the reward system on the website which has encouraged me to potentially buy from them again in the near future. Also, the delivery prices are very reasonable, much better than some more popular online stores!
I've ordered from WCH quite a few times now - I've never had any issues. Orders always arrive quickly, and they have free returns which is really useful if you want to order a few things to try. They always have a good selection of brands on their website, and the prices are on par with other stores. They're now my go to store when I'm looking for something new - recommended!
Website easy to navigate and good range of brands (some non-mainstream).
I've only bought 2 items in the sale,but prices were very realistic,postage at sensible rates and very speedy delivery. I've had no need to return items.FIVE STAR service !!!
We came across working class heroes looking for a bargain on the coat my son wanted. Working class heroes were £50 cheaper than the other sites so I ordered it. The company were great….up to date notifications on the order, processing & despatch statuses. Delivery was also very fast. We'd definitely buy from them again
Products used:
Coat
Great prices and delivery time. Somewhat limited stock options, but the best prices on what's there. Nice follow emails from the team - personal touch, good customer service. Would recommend and will definitely be back.
Excellent service, the letter in the product I bought was a nice touch. It seemed that the shop actually cared about their customers and wanted to look after them. One of the better shopping experiences I have had online.
Great items! The only thing that bothered me was the delivery, after paying £50 for 2 tops i would kinda expect the free delivery to be 1 - 2 days maybe, instead of 3 - 5. Not a massive complaint but when i've recommended your shop to some friends, they've been surprised I had to pay for next day delivery.
Can't fault them one bit. Very personal and friendly service, they keep you updated with your order every step of the way. Everything is 5* service, even down the the little refresher toffee you get packed in with every order. Customer rewards are fantastic, also another great incentive to keep coming back to them besides the great service they provide. Would never shop anywhere else to buy gifts for my boyfriend. So wish they did ladies clothes!
Great communication and reasonable prices. Shipping costs are absolutely amazing, and the fact they add a little note with delivery about their history shows how proud they are of what they are doing. Hopefully one day i can visit in person :) Thanks
My son had seen a North Face jacket he liked , it was more expensive on the brand's website so we ordered from you .The jacket is nice , my son is pleased but it's not a lot of jacket for the money.Delivery was quick, minimal packaging and I would rather give my business to a small operation. 100% satisfied with your service.
Bought from this site as it was a cheaper price then anywhere else which made me sceptical. Delivery was quick and trainers were the same quality as anywhere else. So happy with my order and would definitely recommend anyone to use!