• Working Class Heroes

Working Class Heroes

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Overview

Working Class Heroes has a rating of 4.9 stars from 2,170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Working Class Heroes most frequently mention great service, quick delivery, and next day. Working Class Heroes ranks 1st among Skateboarding sites.

Positive reviews (last 12 months): 96.7%
Positive
206
Neutral
2
Negative
5
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How would you rate Working Class Heroes?
Top Positive Review

“So far, so good.”

Nikolay K.
4/12/24

After I figured out the sizing chart, which is, I hope, close enough to accurate, shopping was pretty easy. A few glitches as I learned their protocols, but, overall, pretty intuitive. I've had bad experiences, in the past, with the quality on inexpensive articles being way lower than advertised, but the items on this site are so cute that I will take another chance. We will see.

Top Critical Review

“DO NOT BUY FROM THIS SITE”

Alla D.
2/3/24

I recently experienced a disappointing issue with an online purchase from this store. Despite a successful transaction of approximately £25, which was debited from my account, the store notified me that my payment was declined. Despite multiple attempts to resolve this issue through their customer service, my requests for assistance and for them to reach out to their merchant were met with silence. It has been over two weeks without any resolution. Based on this experience, I cannot recommend shopping with them.

Reviews (2,170)

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Reviews that mention popular keywords

class heroes (88) customer service (50) day delivery (34)
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Steve R.
15 reviews
1 helpful vote
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November 13th, 2017
Verified purchase

Very friendly efficient service - even a chewy sweet/bar (hint - prefer chocolate) included in the parcel. Price better than competitors at the time but got a similar product for far less earlier in the year. Would use again if price is right

Thumbnail of user kathrynp617
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

As above, ordered while out of the country, item had arrived on return. I order fairly regularly from WCH as they stock Deus ex Machina which my husband lives. Always get great service and quick delivery.

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Morgan S.
1 review
0 helpful votes
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February 14th, 2017
Verified purchase

I didn't receive a confirmation email straight away. I waited until the next day to query this. I messaged on Facebook and got a response within 15 min apologising for the lack of email and letting me know my order had been processed. While typing a response back thanking them, the order arrived at my work anyway. Amazing customer service!

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Andy T.
2 reviews
0 helpful votes
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August 11th, 2017
Verified purchase

Great service and great product. I had looked at loads off other sites, but WCH had the specific North Face Jacket I wanted-in the right colour and at the best price. Delivery was spot on, as were the courtesy emails etc. Highly recommended and will definitely shop there again, really nice customer focussed experience.

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Nick R.
1 review
0 helpful votes
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December 12th, 2017
Verified purchase

ordered mid day Monday, delivery received at home on the Tuesday, and i didn't pay extra for a quick delivery. there was a really nice friendly note in the parcel too, which i liked.
the price i paid was cheaper than advertised on the web site

Good luck with your business.
Very pleased customer

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S J.
3 reviews
0 helpful votes
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September 29th, 2017
Verified purchase

Next day delivery though I didn't select it nor was expecting it next day on a Saturday as well! Delivery is cheap and even free if selected. Will definitely recommend. Looking forward to the female range.

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Kate A.
4 reviews
0 helpful votes
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December 6th, 2017
Verified purchase

Wonderful service and excellent updates on delivery times. Would definitely use again. Well done, a great discovery.
I didn't expect anything else from a team of people from my home town, which I didn't know at the time of ordering.

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fran e.
1 review
0 helpful votes
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December 26th, 2017
Verified purchase

Excellent service. Product as expected, communication throughout as should be, delivery times met, price competitive and ability to pay by PayPal. Well done - have recommended and will use your service again.

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1 review
0 helpful votes
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September 15th, 2023
Verified purchase

Been shopping with these guys for a couple of years now. Get most of my clothes here. Fantastic range; well-designed website; reliable and quick customer service. Do yourself a favour and shop with them too.

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Emma K.
2 reviews
0 helpful votes
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December 1st, 2017
Verified purchase

Excellent customer service from order through to delivery. I thought the letter included with the order was a nice personal touch. My order is a Christmas present for my son, I know he will love them (Kyle Walker Vans) as they were top of his Christmas list.

Thumbnail of user lanir23
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

The T-shirt I bought was a Christmas present, so I can't comment on the sizing etc just yet. However, the transaction, delivery and quality of the product was great. So much so I've returned to the site and bought something else.

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Hazel H.
1 review
0 helpful votes
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February 7th, 2017
Verified purchase

Awesome, cheap as fudge prices compared to other online shops, next day delivery was cheap too and came early next day and got a lovely letter from runners of the shop that made me laugh and was personalised with my name! Loved it

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Patsy X.
1 review
0 helpful votes
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April 25th, 2019
Verified purchase

Having been let down by another company I was struggling to find the shoes my son wanted for his birthday. The guys at Working class heroes not only had the shoes but got them to me in time for the birthday. Also, there was lots of communication throughout the process. I am happy to highly recommend this company and will use them again.

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Puoru D.
1 review
0 helpful votes
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August 6th, 2018
Verified purchase

Quick delivery, and the product was exactly as I wanted it to be.

If the need for finding people to send free stuff from time to time is there, please choose me! I would sponsor your content in heartbeat.

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Margaret R.
1 review
1 helpful vote
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January 27th, 2018
Verified purchase

They had exactly what I wanted at the best price I could find - excellent. Stuff came quickly, was exactly as described, was well wrapped and accompanied by a friendly letter. Price and availability allowing, I would love to buy all my stuff from here. To be honest, it looks like it might be a really great place to work, too. Many thanks to all concerned.

Thumbnail of user nurnin
1 review
0 helpful votes
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December 10th, 2023
Verified purchase

This was the fifth time we bought from the website and it didn't disappoint at all. What I love most in a the reliability and super quick delivery. We received our order in 2 days and our order was packaged nicely too.

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Pish A.
1 review
0 helpful votes
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August 8th, 2018
Verified purchase

Fantastic price, fantastic service and fantastic communication from the company. My only gripe is the box that the products arrived in, but this could have been down the delivery provider. The products inside were perfect so its a very minor gripe. 10/10 will definitely be visiting their site soon.

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Carl R.
3 reviews
0 helpful votes
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February 9th, 2018
Verified purchase

I have used Working Class Heroes several times and the service has always been impeccable. Their prices are very competitive and the delivery is always on time or early. Have recommended them to friends and family as a great place to shop.

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John W.
1 review
0 helpful votes
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January 12th, 2018
Verified purchase

I've had a Patagonia bag and also some trainers from Working Class Heroes, they both arrived swiftly. Unfortunately the trainers were too big for me but they were easy to return. I think they have a great selection of clothing, bags and trainers.

I was happy to stumble across the website and I will definitely shop there again. Thanks!

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c t.
1 review
0 helpful votes
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August 15th, 2018
Verified purchase

Was not aware of this company but they had the item I was looking for. To their credit they are part of my shortlist of outlets now. Inspires confidence with their professionalism and great pricing! Highly recommended! c

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VeganVictor Y.
1 review
0 helpful votes
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March 12th, 2020
Verified purchase

I get most of my Vans from this shop , all ways a good experience ,sometimes I change my mind and return the items , exchanges are very easy ,all ways got the latest stuff and then it goes on sale at a super nice price .

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Jo Z.
2 reviews
0 helpful votes
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August 29th, 2018
Verified purchase

Really prompt service, both processing and dispatch. I then reordered in another size and it came just as quick. I returned my original order for a refund and again this was completed really efficiently!
Well done - top service

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Dianna H.
1 review
0 helpful votes
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November 21st, 2017
Verified purchase

Great service and price. Coat I ordered was to big. I ordered a replacement which came the next day and was refunded within three days for original purchase. Will definitely be buying from WCH again. Great job boys

Thumbnail of user mikem3823
1 review
0 helpful votes
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October 19th, 2022

Bought a pair of trainers, was worried about the sizing so I contacted them to find out if I should buy my exact size or a size up which I had seen as recommended on other websites. They advised me to stick with my size and when they arrived, I was relieved to find out they fit perfectly, in fact I would go so far as to say they are the most comfortable pair of trainers that I own. Thanks guys.

Service
Value
Shipping
Quality
Thumbnail of user kayr285
1 review
0 helpful votes
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June 29th, 2023
Verified purchase

Ordered some Birkenstock clogs that I couldn't find anywhere else. I'd never heard of this company but recognised their location as I was born nearby and so decided to give them a go - they also had good reviews online. Anyway their service was impeccable - very prompt dispatch and great communication. I would definitely use 'Working Class Heroes' again.

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