• Working Class Heroes

Working Class Heroes

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Overview

Working Class Heroes has a rating of 4.9 stars from 2,170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Working Class Heroes most frequently mention great service, quick delivery, and next day. Working Class Heroes ranks 1st among Skateboarding sites.

Positive reviews (last 12 months): 96.7%
Positive
206
Neutral
2
Negative
5
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How would you rate Working Class Heroes?
Top Positive Review

“So far, so good.”

Nikolay K.
4/12/24

After I figured out the sizing chart, which is, I hope, close enough to accurate, shopping was pretty easy. A few glitches as I learned their protocols, but, overall, pretty intuitive. I've had bad experiences, in the past, with the quality on inexpensive articles being way lower than advertised, but the items on this site are so cute that I will take another chance. We will see.

Top Critical Review

“DO NOT BUY FROM THIS SITE”

Alla D.
2/3/24

I recently experienced a disappointing issue with an online purchase from this store. Despite a successful transaction of approximately £25, which was debited from my account, the store notified me that my payment was declined. Despite multiple attempts to resolve this issue through their customer service, my requests for assistance and for them to reach out to their merchant were met with silence. It has been over two weeks without any resolution. Based on this experience, I cannot recommend shopping with them.

Reviews (2,170)

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class heroes (88) customer service (50) day delivery (34)
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Ana M.
1 review
0 helpful votes
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December 13th, 2017
Verified purchase

I have shopped with workingclassheroes a couple of times. The the most part the experience has been good.
The only niggle I have is that I contacted the team to provide feedback and to report a small issue with an item and was disappointed to have not since received any reply from the team.

Thumbnail of user sharonh2825
1 review
0 helpful votes
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December 10th, 2023
Verified purchase

Item ordered, despatched and received impeccably package, earlier than scheduled. Exactly what you need at Christmas. Brilliant service and lovely product.

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anonymous R.
1 review
16 helpful votes
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January 13th, 2020
Verified purchase

Overall good experience, however, once I placed my order, I received a further email with the subject 'We saved your basket for you' Which automatically made me think that the order was not processed. As this was a sale item and one that I particularly wanted, not wanting to loose it, I placed the order again. Therefore I then received two items and because returns are not free, I have therefore to pay for the postage of this 2nd item. Just a bit annoying that I was prompted to purchase the basket again. Great idea to send a reminder email and to save a basket, just need to NOT do it, if the basket has already generated a sale!

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Nick W.
5 reviews
0 helpful votes
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August 16th, 2017
Verified purchase

Love this website, great brands with brilliant prices. Ordered at 1pm and my order arrived at 10am the next day, £3 for next day delivery which is superb. I had multiple notifications of when the stages of my order too. Great all round service, will defo recommend and be back. Nice one guys, cheers

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Jenny K.
1 review
0 helpful votes
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December 14th, 2017
Verified purchase

The wallet was very nicely made and the shipping was very fast, even for international shipping.

The most touching part of this shopping experience was the personal letter I received with my product. Thank you for describing the work experiences of your team and the overall work environment you provide to your staff. It was very nice to read and humble.

I recomment highly!!

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perfect p.
1 review
0 helpful votes
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November 16th, 2017
Verified purchase

I found the website via Google while searching for a particular hoodie for my son. It was competitively priced with free delivery, and I liked the look and feel of the website, so I decided to go ahead. It was all very straightforward with quick delivery. I will pass on the link to my son.

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Big R.
1 review
0 helpful votes
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December 7th, 2017
Verified purchase

Certainly one of the better online shopping experiences, bought some North Face mules, the price from Working Class Heroes was the cheapest I found so ordered them on a Thursday and they were delivered on the following Saturday morning and that was with standard shipping! Basically a faultless experience.

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Stephanie S.
1 review
0 helpful votes
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September 13th, 2017
Verified purchase

Ordered the wrong size. Very prompt turn arouns on the refund and then i ordered the correct size and received the item very quickly. Great service all around and the sweets are a nice touch.

Keep up the good work guys

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Denis W.
1 review
0 helpful votes
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August 25th, 2017
Verified purchase

The service from Working Class Heroes was brilliant, I placed my order around 1pm on the Friday and it was with me buy 3pm the following day. It come's well packaged with a message from the guys running it and a refresher sweet bar in the box.
I had to return one of the shirt's only because I didn't like the feel of it when it arrived. I posted it Monday morning and before lunch on Wednesday of the same week the money was back in my account, shortly after I received a message from them thanking me for buying from them.
Overall the service was great and I would recommend them to anyone!!

Thumbnail of user aleksandark16
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

The Arc'teryx Kynite AR hoody was discounted and got those reward points, great disount at the end, shipped the same day for free, received in two days.
One more thing - the Cerium jacket I bought earlier came with cut on the back, only after 60 days I noticed that (it was the summer when I got it, removed the tags) and WCH (Emma) replaced it with no problem at all - you have to appreciate that!

Thumbnail of user naomid99
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

Good reduced price, colour accurate, very fast delivery, website could be a bit better when going from google, kind of went in circles a few times lol

Products used:
Ripndip long sleeved top

Service
Value
Shipping
Quality
Thumbnail of user richarda1814
1 review
0 helpful votes
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December 31st, 2021
Verified purchase

Still nothing received and PayPal dispute logged unfortunately 20 days for a decision in which I'm sure it'll be in my favour as it's been 17 days but working class heroes still refuse to help even though they can contact Royal Mail and claim … I'll update daily though

Tip for consumers:
Shop elsewhere

Service
Value
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Returns
Quality
Thumbnail of user peterm2405
0 reviews
0 helpful votes
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June 23rd, 2022

I opted for the medium Gramicci Poncho and it's still rather long on my 5ft 5inches frame. That said, it covers well and would accommodate a rucksack underneath without loosing any relative coverage. I love the material used and it doesn't feel at all sticky in the weather of late, ( Warm and humid days). My only grumble is that the item housed in it's own pocket/come holder, is still a little too heavy and chunky. My wife went for the Rainkiss equivalent and that is much more manageable. The weight was mentioned in the original add but I would question it's accuracy. Overall it is a very effective rain cover and would not look out of place at any outdoors event come the British weather.

Tip for consumers:
Good quality stuff and reasonable prices.

Products used:
Gramicci Poncho and a Patagonia Hoody.

Service
Value
Shipping
Quality
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Mark B.
1 review
0 helpful votes
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November 30th, 2017
Verified purchase

Loved it!
Loved the letter about all the crazy people that work with you...sounds like I should get a job there!!
Great job guys.
Also love the tshirt! I now want to steal it and not give it as a pressie haha.

Thumbnail of user amandaw1968
1 review
0 helpful votes
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December 29th, 2023
Verified purchase

Great value for great quality brands for husband xmas pressies. I got a couple of extra bonus gifts for him, as they were on offer. Speedy delivery. Will be shopping again!

Thumbnail of user hilaryc85
1 review
0 helpful votes
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August 30th, 2023
Verified purchase

I had no problems at all with ordering fom this company. Delivery was quick and shoes were great. Sadly they didnt fit me properely and I had to return them. Return was straight forward and dealt with speedily. No complaints what so ever just good service

Thumbnail of user willv119
1 review
0 helpful votes
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October 21st, 2022
Verified purchase

Flawless. They curate a great selection of products, the service is spot on, and always get warm fuzzy feelings dealing with a quality independent store and not a big faceless box shifter

Thumbnail of user simonw475
1 review
0 helpful votes
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March 26th, 2022

I was looking the Patagonia torrentshell 3l jacket and this was by far the best price, for a brilliant jacket! Ordered on the Friday and paid a extra for Saturday delivery and it was delivered as expected. Would definitely recommend and will use again

Products used:
Patagonia torrentshell 3l jacket

Service
Value
Shipping
Quality
Thumbnail of user suzih25
1 review
0 helpful votes
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December 25th, 2022

My son wanted a Carthartt Shirt but I couldn't find it anywhere. Searched and WCH appeared, had no time to really look at the site as I wanted to get this Christmas present ordered and delivered in time.
Delivery was prompt and the quality is gorgeous. I will definitely use WCH again in the future.

Tip for consumers:
What do you think would have been helpful to know?

Products used:
Shirt and hat

Service
Value
Shipping
Quality
Thumbnail of user jonathang1116
1 review
0 helpful votes
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December 8th, 2023
Verified purchase

I ordered a product on Friday, and paid extra for next day, Saturday delivery, DPD messed up and did not deliver the item until the following Tuesday, this negates the cost of paying for next day if carriers ignore the direction. The product and service from WCH was fine

Thumbnail of user melissam3822
1 review
0 helpful votes
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December 21st, 2023
Verified purchase

First time ordering from this site. Great site with lots of good quality products. My parcel arrived so quickly and very happy with my overall experience. Deffo will be shopping again

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Hazel J.
1 review
0 helpful votes
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February 20th, 2019
Verified purchase

First of all I received a lovely Email from Tom welcoming me, I thought that was a lovely touch, and I was kept in touch right through until I received the shirt.
The shirt itself was for my son who is a massive Beavis and Butthead fan and to say he was made up with it is a massive understatement, it is everything we expected and it's a great fit, and it looks lovely on him. The delivery was super fast which is an added bonus. Thank you so much Working Class Heroes we would definitely recommend you.

Thumbnail of user neilc537
1 review
0 helpful votes
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January 2nd, 2024
Verified purchase

Excellent service from order to delivery...very informative all the way through the entire process...five star service and highly recommended...Many Thanks

Thumbnail of user stevew2423
1 review
0 helpful votes
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October 20th, 2023
Verified purchase

Easy website navigation and ordering process.
The price was slightly cheaper, but no one else had this colour or size in stock so only one supplier I could find in UK.
Delivery was prompt too.

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Scot N.
1 review
0 helpful votes
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January 6th, 2020
Verified purchase

Really happy , 2nd purchase and I'll definetly be back. Great products , excellent prices and service.

Great customer experience from product through to price to ease to order through to fulfilment.

Nice job Hero's

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