World Market

This company has no idea how to run a business. Order for pickup but turns out item is out of stock in stores for months, even when website says pickup in two days. Cancel and replace order for delivery in 4 days. It's now been 11 days and item shipped from California to Florida, arrived in Florida on the 18th and somehow is back in California on the 21st. Customer service is clueless and rude. Supervisors offer no additional help except the item is in transit. Company took almost 1300$ from me a month ago and I have no items to show for it. Do not use this company for any reason!

I do not question the negative experiences that many other consumers have reported, but my own recent experience was very different from theirs. I ordered very hard to find Boulder Canyon potato chips with only sea salt added and I received them promptly. The bags were intact and the chips were fresh (with a "Best if used by date" more than three months from the date I received the package. World Market provided a valid tracking number so that I could track the shipment. All in all, I found the company to be reliable and trustworthy.

You know my ambivalence in regard to corporate chains.

Nevertheless I do like World Market.

I have picked up some cool-vintage type pieces for a redo project: Grass rugs, zinc frames, cool sculpted towels as well as some interesting food items such as walnut oil and interesting yet inexpensive wines.

It's a fun place in which to browse plus they always have fresh and featured coffees for the customer to enjoy while meandering.

Plastic bags are horrible, but theirs are fun.

Four stars.

ETA: Aww heck -- as I write this, I note that WM has merged or been absorbed by a conglomerate. I just hope that it retains its original funky, vintage, ethnic charm. ~ MS

Contacted World Market several times regarding my missing order. Submitted 3 tickets and called 4 times with an excessive wait of 30 minutes with no answer. It is impossible to get them to answer emails or phone calls to resolve this issue so ended up filing a complaint with the bank. I wish I would have read the reviews here as its quite frequent this issues arises.

I love shopping the store in person, but Jesus Christ, don't order from them online. The website will charge your method of payment but then error out while processing your order and advise you to try again. You end up being charged for each attempt and their customer service department is woefully inadequate. I do not believe they actually read through your email and provide generic responses that do not address your issue and it made me want to tear my hair out.

One of the most terrible user experiences with online order that I have had.
They accepted an on-line order, charged my credit card and deducted reward points for this order. Then just silently cancelled the order, without even trying to offer any substitutions. Their customer service reacted to my complaints with plain mockery like "thank you for kind words about our website". Never made any attempts to make things right by me, never refunded forfeit reward points. Beware of their business practices, avoid ordering from world market online, they just do not deliver.

You shop online, you order, you pay, then a week later or more, you get a notice that your order has been cancelled because the item is now out of stock. This happens over and over. They do not keep an accurate inventory. When you write to complain, you get a generic response about your refund but no actual help or explanation. I'm don't doing business with these fools who don't know how to run a business.

We placed an order on a Thursday. On Friday they cancelled because they didn't have the quantity they showed online "not my problem", it states on there email 72 hours to get your refund. I have been on hold for 1 week straight for 30 min everyday with no answer. I finally get through to someone 30 min later just to be told that they are just now going to process my request that if I wanted a refund I should have called earlier. Like I didn't do that. Never ever will I buy from them stay away avoid the irritation, now they said please allow 5-10 business days before you see it back on your account so 3 weeks I'm not going to hold my breath. Don't take money from people if you're not available to answer the calls...

Ordered a single mirror online for $160, and they charged me for 2. Not a big deal for some people, but I still have not gotten the other $160 returned to me. So far, customer service has created a case number, and I contacted my bank, but it's not resolved yet. I feel like I have to post this review because a few other people had the exact same problem--in fact, one person was tripled charged. I want to warn people that online ordering could result in something like this, and it's not acceptable. Companies should not be making major mistakes which could cause overdrafts to customer's accounts, and a serious headache in trying to get the bank to refund those fees. I'm adding a photo of the screen shot that shows the double charge in my account. I did not accidentally order 2 mirrors. My two star rating is because I love the selection of their products, and when I do receive the mirror I ordered, it will be the perfect add-on to one of my rooms.

I ordered 5 items. Four arrived and two months later I'm still waiting for the fifth. I have sent three emails. Called multiple times - no answer and eventually I was cut off. Tried chat - but apparently that isn't operational. Really unbelievable. Most stores are trying harder to stay in business during th pandemic. Apparently World Market is not one of them. Bye bye.

The furniture arrived with several severe defects...
I contacted de customer service... I never saw something like this... they want me to go buy a cardboard box so that I can return it...

Stay as far as you cab from them!

World Market is awesome. I love the eclectic selection. Bought a wonderful quilt that was my favorite for years! Just purchased some beautiful lamp shades, picture frames, baskets, and of course some yummy food items. Sticky fingers scones are THE best.

How is this awful company still in business?
Are the stores better?
Tried for two days to order and could not use the coupon they sent me. First time shopping (I'm a guy) at World. Called, no answer. Left ringing, forgot, came back about 45 min later, still ringing.
So googled reviews and this is a major hated retailer by its 'victims'.

They don't deserve any stars at all! They're so disorganized and the right hand doesn't know what the left hand is doing. I will NEVER EVER shop here again. They are a nightmare! Buyer beware … you've been warned

I was super excited to purchase a basket full of clearance holidays decor but couldn't because their system was down. I was assured there keep it for me until the following day. I even called and verified later that afternoon. Upon returning the next day at 10 am only to find they had disregarded my vow and replaced the entire careful of things onto shelves. No apology or anything to try and make it right. Never again.

Two days of trying to place an order online and three failed phone calls to representatives. World Market clearly on the home page had a promo code for free shipping. I could not place my order because an error in processing kept coming up. The reps said they've been having a problem with that code also and they could not use it. Once I removed the code online the order was processed. I will NOT be buying from World Market again. They lost my business because of the illegal use of a promoted code. False Advertising. And I have spent and would have continued to spend a lot of money with them. Good bye World Market.

I ordered a table that somehow was "damaged by the shipping company" on route to my home. When we called we were told we needed to wait until it was received back before we could get a refund. Each time we called the rep would say "15 days after they receive it, but could take up to 90 days". Called back every 15 days, same bull$#*!. 45 days later we call again and the genius in the phone says the other reps were mistaken, and that the table was JUST returned and now it will take about 5 days for a refund. Reported this to my CC company, they refunded me in 48 hours. Don't be the next victim, shop elsewhere.

My furniture came broken 3 times, they were absolutely terrible with customer service, every time I would get told 1 thing only to be told later by another customer service rep that this information was wrong. Trying to get the broken items shipped back to them was utter hell! Wasted so many days of my life trying to get things resolved. I literally cried on the phone in the end I was so frustrated. They really didn't care. And then after they finally took all the furniture back I got an email a month later saying I needed to return the items or they'd bill me another 1400$. F U World market - you have nice things but you absolutely SUCK otherwise especially with customer service! So disorganized!

Really disappointed with World Market.com love the store fronts but the fact that it takes up to a month to receive and item is a bit deceiving.

They have no problem taking your money but fail to disclose that shipments can take upwards to a month or two.

Had I known the tables purchased would take so long I could of used my money elsewhere with quick service. Also to pay 49.00 for shipping and it's not 2 day service is bizarre.

I'm disappointed but at least I was about to speak with customer service the woman was very nice (plus it's not her fault) so no blame on customer service but world market as a retailer should be ashamed.

Okay I love this place and the most of the products... I always get my delivery on time as they say and I never had a problem with returning, refunds, exchanges... the one thing that is bad is whoever they have packaging the deliveries... all my packages had no bubble wrap and everything was thrown together... in every box I ever ordered I had something broken.
That's a loss when you have someone who does care about doing their job right! But I never had any issues with customer service on the phone. I've gone into the store but had better luck ordering online in finding the products I want. In the photo below is a flimsy box which was heavy bcuz they put everything in there without any bubble wrap to secure from shifting. So I ended up with scratched up pan and a broken marble lazy Susan.

I usually don't post any reviews, bad or good, however today I will.
I'd never buy anything from this company again,
They never pick up their phone calls, you open up case and they never get back to you.
I've ordered patio set, waited over month to have it delivered, while I was waiting and trying to find out when it'll get delivered I've opened up at least 5 different cases and no one even got back to me.
Absolutely horrible service
Unacceptable

I found some cute tables and it was a good buying experience. I later found very similar tables much cheaper on Wayfair. I do like many of the items on worldmarket, but it is a bit pricey compared to other retailers.

Ordered a food item on line, but before ordering I had a few questions. Ended up calling customer service 3 times regarding the order, and the people I spoke to didn't seem to have much knowledge.
My first question was to find out how many bottles to a case. They didn't know.
Second question was regarding the billing address. Since I was not able to use my own Canadian address and I could not leave it blank, what do I do.(The shipment was going to a shipping company in the US.) The girl did not have a clue. I ended up using the shipping co address. I had to make a third call when I noticed that the Zip code on the confirmation was wrong. Was told that they had the right Zip code in their system, but it was wrong anyway.
Now to the good part. A few days after promised delivery date, a lady from World Market called in random to see if I was happy with my order. When I told that we hadn't received it yet she put me on hold and contacted FedEx and sorted out the problem right away (It was a zip code problem). Two days later the shipment arrived, and we were very impressed how well every bottle had been individually wrapped.
Overall first line of customer service, nice but nor very knowledgeable. When you got to speak to someone higher up we have nothing but praise.