World Market

I placed an order for Black Friday including a gift my daughter really wanted that I couldn't find elsewhere and apparently their system couldn't verify credit cards and sent emails to customers to call in. Waited forever and customer service said they still didn't resolve problem call back later. Called back later and they said it would go through on MOnday not to worry and stuff wouldn't go out of stock. I had these weird emails from them though still so I called to just check and sure enough - the order (and I assume many other customers' orders) didn't go through, and my daughter's gift was now out of stock and they couldn't fill my order. Worst is they know this was a tech prob on their end but they won't offer customers anything for the time/hassle/loss of goods. Really bad customer service and really bad planning for biggest sale day of year.

I do not have a World Market near me, so when I visited one, I was thrilled. I spent $100 and bought Christmas gifts on Dec. 7. By the time I got back to a World Market to return several of the Christmas gifts, it was Feb. 15, eight days past their return policy date. I asked for a store credit. I had the receipt, the items were still in the store at full price, but they refused... they wouldn't even give me a store credit! They upset me all for $30!

Received e-mail stated my order would arrive between December 15-19,4 days later received e-mail that my order would not arrive until December 29. These gifts were for family that live out of state and they would have left before the gifts arrived. Call was told that they were really backed up, not my problem. Never again.

Ordered 2 benches on cyber Monday for an important event in 1.5 weeks, received an email at 6am Saturday that the order was cancelled due to unavailability.

When I called Benches were magically available at full price and was told I would have to reorder at full price and would be refunded the difference! And it would be considered a new order with another 5-10 business day processing+shipping wait!

This was for the linen covered "Page" dining benches.

Aaaaaaaamazing!

I recently had an order for in store pickup that was cancelled soon after it was placed. Availability showed 2 items in stock at a local store (and still does at the time of this review - 2 days after my order was cancelled). When brought up with customer service, I was told it wasn't available at the store and sorry for the inconvenience. After suggesting they ship to the same store or a nearby store, I was told again that it was not at that store or a nearby store and sorry for the inconvenience. My expectations were that they had correct inventory at all of their stores, and if it there was a problem with that inventory, they would have offered an equal item at the same cost at the very least, if they were truly out of stock. After several exchanges with customer service, I have given up, and just decided not to do business with this company.

Right in the door we knew how much time should be the focus of the customer. Not buying stuff. Later closer to 8 I'm sitting on a chair with a wine bottle waiting for my wife in the distance trying to ask the manager and getting flack and no answers about ten minutes. We're 61 and 55 and got racist treatment because of our mixed raceness. Are you together. Are you waiting for someone. Questions to criminalize and disrespect us. Something you wouldn't ask a person you respected. She was so conscious if her clocking out. She lost site if her customers and treated them like dirt. Later in line she and her rude cashier let us have it by talking over us. Much to their chagrin they did stay later by their own mmeanness. It took them 15 minutes to explain the price difference of the 7.99 wine that was really 11.99. They were so mean and hostile to us I just walked out and said to my beautiful wife. Honey I gotta go. Good luck getting a fair price and/ or explanation and left. By 8:15 she was back in the car. I am personally afraid to return myself. I've never been so attacked personally in my life. This manager singled us out and made us very uncomfirtab I e. Usually world market is very civilized but I think this manager is not representative of world markets values. Bully. Closemindedness. Intolerant. And should be reprimanded. 2%22/24 bWorld Market
5975 E Broadway Blvd #1
Closed Opens 10 AM Sat
Not too mention being extremely rude to my wife and combative with her high blood pressure. Who needs it?

Tried to buy tasting dishes at the "All kitchen sale" and was told by the cashier when I asked why these items weren't ringing up, "well, I'll check, but..." I said, "But what?" A manager came over and told me "ceramics aren't part of the sale." I also purchased CERAMIC salt and pepper shakers that rang up properly. When questioned about this, he told me tasting dishes were not used in a kitchen and therefore were not part of a kitchen sale. Wow! He's obviously correct. No person I've ever known has used "dishes" in their kitchen. That's like saying toilets aren't part of the "All bathroom sale" because toilets aren't used in a bathroom. This place is a joke. The cashier than had the gall to ask me if I wanted to sign up to be a "member." No thanks.

DO NOT ORDER, never received my order they refuse to refund me unless I make a police report for $27! They would rather lose customers than do the right thing. I will never order from this company again!

I placed an order for sofa in Black Friday out of so many good deals. Was happily expecting the sofa while it took two weeks to find out that it was lost in the shipment. Ok, fine, I contact the customer service and they say they'll reship and it will be delivered within 3 business days. Not happy but still forgive them and waited for another week. ONE MONTH passed, and they suddenly sent an email saying that the order was CANCELLED! An email with few sentences, no respect especially when they say that they've reshipped and kept you waited for a month. LIAR

DO NOT SHOP ON LINE. What a mess, I spent over a thousand dollars on two loveseats and never recieved them. They said we recieved the full order according to their tracking info. Where did they get that info? I know one of them is at a shipping warehouse about 100 miles away. I have no idea where the second one is. I ordered them a month ago. I will never order on line from World Market again.

I purchased 4 forest green Lydia dining chairs. The chairs arrived without the legs. Who packs a box of chairs without the legs? Unbelievable. When I called the company regarding the issue, I was informed that parts and services will contact me between 3-5 business days. So, I will not receive the legs of the chairs for another two weeks. So dissatisfied and disappointed in the company. I will not be purchasing from World Market. They are unreliable and do not care about inconveniencing their customers.

I tried to buy an item to pick up in-store and placed my order but turned out their inventory wasn't accurate so then I ended up ordering it online. However, it was taking forever (over 10 business days), then the tracking stopped for 5 business days so I requested a refund. I received an e-mail that I would be receiving a refund within 3-5 days. I e-mailed to ask where the refund was and then they said that the tracking was subsequently updated and that it arrived. I never got the package. Contrary to what they said previously, they said that NO refund would be issued even if the package was never delivered and that it was up to me to file a police report for this $15 item. I asked why they didn't contact the courier and figure it out with them, and why I needed to waste my time filing a police report when this wasn't my fault. I will never order from them again.

I LOVE this store. They have awesome furniture, wine etc. If you join their email you get pints and earn rewards. If you have their credit card they send you birthday coupons for $10 off and if you spend so much per year you get a $25 gc for your bday!

I'm beyond disappointed in this company. This is my first and last purchase. I ordered a kitchen table with a marble top. It was super heavy to get into my apartment. When I opened the box, the marble was cracked in three places. I called & they said they would send me a new one. I asked for assistance getting it out of my place since it's so heavy (I'm 5'3 on a good day). They said suuuure no problem. I didn't hear from anyone for 2wks. Meanwhile the new table was delivered & you can hardly move in my apartment with 4 huge boxes. I finally get a call from the shipping company & they said they can only come weekdays between 1-5. Unfortunately I don't have the luxury of not having to work until 5pm. They referred me back to World Market, and the supervisor never responded to my call. If I could give a negative 0 rating I would. Awful awful awful!

Can't get a straight answer out WM (retailer) or SEKO (shipper) where my order is that was placed at the beginning of May. Asked for a refund and was told that I couldn't receive one until the shipment was found.

I should've read the reviews first to know that World Market will steal your money.

I found the most beautiful couch as this store. I was excited and was willing to pay whatever I needed. Calling the store to confirm its arrival as I was told it would be in the day before I called and was told that the new date was 1-2 weeks before arrival. I asked the clerk to confirm which date it would be. I explained that I was going to be having breast cancer surgery and needed a piece of furniture in my home. The clerk then told me that I could go to another store and buy a sofa from another company if I wanted too…I couldn't believe the customer service!

We ordered a bookshelf from world market and when it arrived, we had boxes 1 and 1 when it was supposed to be boxes 1 and 2. So they came to pick up one or the boxes before they'd ship box 2 to us. Then they reshipped box 2 except when it arrived it was box 1 again! Then it took another week to ship out box 2. It hasn't arrived yet, so we'll see if they get it right this time.

I ordered a bookcase, dresser and sofa. Pilot (3rd party delivery) left the bookcase and the sofa outside my residence….

I called and was told World Market didn't pay for them to bring it in my home. It was curbside. Hmmm no no it wasn't, I ordered online and paid for delivery.

I can't recommend ordering from this company nor using Pilot for Any delivery service.

Highly disappointed

I ordered a $500 daybed from them several months ago and I do understand with Covid the delay in receiving it, once I finally received the daybed it was seriously damaged I have written and called. When I call I get no answer and no one has responded in three weeks.

Poor communication. Rude customer service. Undelivered furniture during quoted week. No email notification of new delivery date. Still have not received the purchase of four chairs online.

I placed an order 13 days ago and my order status still says "open". I did receive an email about orders taking longer than usual during covid19 but I had ordered items from Overstock and Bed Bath and Beyond (each stating shipping delays) after I placed an order from World Market and have received those items over a week ago so the excuse they're giving is a load of bull. I also ordered items from Turkey yesterday and they have already shipped and I'm set to receive those in less than a week. My World Market order, 13 days later, STILL hasn't even been fulfilled or shipped. Even under normal circumstances, I won't be ordering from World Market again in the future.

I purchased 2 sets of glasses expecting them well before Christmas. Never saw them. When I called customer service they said there were delivered. They even said they had a picture of the package on my porch taken by the FedEx driver. Couldn't produce it for me to see. I was told I had to file a police report before they could do anything. I did. About 3 weeks later a package arrives with 1 of the 2 sets of glasses. I called back and was told shipment was split and the second 2nd set of glasses was being sent separately. A week later no package so I called back and again was told it was shipped and I should receive it by Friday 1/27/23. I asked for the shipping tracking number but she said there was none. Hmmm. That tells me it was never shipped. The 27th came and went with no package. Called again no response. Asked for a supervisor, none available. What a way to run a business.

Arrived damaged, poor quality control, can't return to store, wait a week for Fedex to pick up, can't drop package to them, fed ex then screws up the pick up. Been stuck with this huge box in my living room for a week now. DREADFUL EXPERIENCE, never again will I order online from world market.