WowAfrican

I've worn extensions using a silk based closure for over 10 years. Because of Covid, my regular hair suppliers were closed and not shipping so I was desperately seeking a new hair provider. After some research, I found WOW Africa and decided to give them a shot. I ordered a silk based closure with 2 bundles. I received an all lace closure, and 2 bundles that were not the type of hair I ordered. On top of that, the hair smelled so bad, I literally gagged when handling it. I contacted "customer support" and explained the problems and asked for instructions to return it. I was immediately notified that I'd be charged a bs restocking fee (which I believe is how they really make their money). The rep informed me that I had indeed received a silk based closure, even after I sent pictures that clearly show the closure was all lace. I was advised to wash it which I refused to do knowing that there was no way they'd accept the return if I washed it. SEVERAL back and forth messages later, I finally got the return information I requested. I followed the instructions and mailed it back. ALL OF IT! A few days later, I receive a message informing me that I wouldn't receive a refund because I didn't return the closure. At the time, they were not aware of the fact that I was within driving distance of the return address. I politely volunteered to drive to the address and handle the problem face to face. Soon after, I was informed that the missing item was found and that my refund was being processed. These people are shady and should not be trusted. The quality of hair was a joke. BEWARE!

I purchased the Natural Color Body wave Brazilian Virgin Hair Glueless Full Lace Wigs[GFL11] in 18" cap #7. Firstly the wig appeared lovely at first glance. However with further inspections the entire wig Wefts were split in half making the wig super THIN and exposing the wig cap. As a result, the wig has started to tangle in the nape area. I had ordered this wig in mid september and started wearing in the beginning of October. The wig now has bald spots and might I add, I've been wearing wigs for years so I know how to effectively care for a unit. This doesn't live up to the reviews I've seen.

Another point.
The Wowafrican website doesn't post any negative reviews submitted and they ship from China! Contrary to saying that they are located in the U. S

Im Very unhappy with this company. I ordered the hair on 25 may. I knew that i had to wait 15 days extra because of the color i choose. So first the seller mailed me that it Will be done on 20 of june. I thought that almost takes 30 days instead of 15, but i waited patiently. Then i heared nothing so i went asking when the hair wil be shipped. The seller told me to wait a week. I waited now 27 june still not ready. I have to wait another week now 2day (6 weeks later) the seller mailed me its done but instead of 22 inch (which i ordered the hair is processed in 21 inch of this is a probleem to me) after waiting so long and hear stuff like this i made the disccision to be done with wowafrican what a terrible factory is this.

http://www.wowafrican.com/
The hair arrived in a very timely manner, it took about 2 or 3 days. The bundles looked exactly like the photos on the website and everything arrived in good condition. I am a stickler for packaging when it comes to shipping hair and I have to say that so far out of all the companies Ive received hair from this company has the best shipping method and presentation. The hair arrived in a basic brown box with the company logo and inside the box the bundles as well as the closure were individually packaged and labeled into their own plastic slip covers.
Both the bundles and the closure did not have any strong or unpleasant scent to them and felt uber soft and silky upon initial touch. My fingers glided through all the hair with ease and I experienced no shedding while finger combing. I did happen to see a few gray hairs in the bundles but not much, probably about 2 strands. The hair has a medium to high luster (shine) which I dont mind but I more so prefer low luster hair because it is more realistic in my opinion
The closure that came with this set was also a nice surprise because the lace that was used is invisible and virtually undetectable once installed, you can actually skip out on using concealer with this closure. It also came with a middle part already placed into it. The closure was soft and silky just like the bundles so it blends perfectly. It was also extremely easy to install and constructed very well.

I wish I could give this company 0 stars. They sent me TRASH HAIR. Used it once and the hair in the front came out in CLUMPS. 354 USD gone down the drain. That's what I get for believing the sponsored reviews. I tried to get a refund through paypal and they asked me to send back the wig (I have to pay for shipping) in the same condition as it was when I received it. OBVIOUSLY IT'S NOT IN THE SAME CONDITION AS THE HAIR SHEDS LIKE CRAZY AND CAME OUT IN CLUMPS WHEN BRUSHING THROUGH IT. I'm so sick of these wig companies scamming people. I refuse to buy another wig. I'll just rock braids and my own natural hair from now on. I'll never make that mistake again. PLEASE, PLEASE DO NOT, I REPEAT, DO NO SPEND YOUR HARD EARNED MONEY ON THIS COMPANY'S "HUMAN HAIR." They are scammers and liars and they know full well that they're not selling 100% human hair as advertised. Wowafrican, I know y'all are gonna ask me for the transaction number so here it is: **************947.

I'm going to tell my cousin who has over 300k followers on IG to post about this experience. People need to know that your company is an absolute scam. I'll do my best to make sure that everyone I know avoids your company like the plague.

THEY ALSO DELETED OR UNCLAIMED THEIR PREVIOUS TRUSTPILOT PAGE BECAUSE OF ALL OF THE NEGATIVE REVIEWS. TRASH COMPANY. AVOID!

I saw a youtube review on the following lacewig: Natural Color Water Wave Brazilian Virgin Hair Glueless Full Lace Wigs[GFL12]

A youtube "guru" had it on and it looked nice. Long story short, I ordered it and unless the reviewer had on the wrong wig and gave the wrong item information, I was scammed. I ordered a small wig cap but the wig cap I received was big making it pucker in the back. It looks like I had on a hairy helmet. Also, the hair texture is different than what I saw on youtube. The reviewer's wig hair texture looked softer, mine look a dry jerry curl. I think WowAfrican and some other companies like that one send youtube "gurus" free wigs of higher quality than they actually sell to consumers. I am highly disappointed as I spent over $230 for my wig. They lost a good customer because I pay money to look nice. However, I will not give my money to them anymore!

Still awaiting TWO custom wigs that I ordered at the beginning of September! Several emails back and forth, then I stupidly ordered another, in their sale - which they said they had in stock (needed a wig desperately!). They are now saying I cannot have it as I have had to open a claim through Paypal for the other wigs!
They are trying to blackmail me by saying unless I close the claim theyll be keeping my money!
PLEASE DO NOT BUY FROM THESE PEOPKE! Nothing but fraudsters!

WOWAFRICAN WIGS ARE NOT AT ALL AS DESCRIBED AND GOOD LUCK TRYING TO RETURN THIS PIECE OF GARBAGE BACK TO THEM, YOULL END UP PAYING $25 TO $50 OUT OF YOUR OWN POCKET TO SHIP TO CHINA ONLY FOR THEM TO CLAIM THEY NEVER RECEIVED IT, JUST SO THEY CAN SCAM YOU OUT OF HUNDREDS OF DOLLARS. I WISH I SAW ALL THESE REVIEWS BEFORE BUYING. PLEASE, PLEASE, PLEASE, SAVE YOURSELF THE HEADACHE AND STAY AWAY! ITLL BE THE WORST MISTAKE EVER! YOUVE BEE WARNED.

I ordered 360 FRONTAL WIG 180% DENSITY CURLY BRAZILIAN VIRGIN HAIR [TLW06] and from the jump the ends of the hair lost its curls. The straight hair might be nice from this company, but to pay $273 for a curly hair wig and the curls started to get loose and straggly from the day 1. Also, I ordered 18inch hair and the bag said 16 inches. It took way too long to arrive, especially knowing that the entire wig wasn't hand made. Come on man! I will NEVER order hair from this company again.

I bought the TWL03 wig, love it soooo much! The plucked hairline was amazing and the hair is beautiful! Shipping is very fast! Buy it on Monday and get it on Thursday! Will be buying again!

I purchase the following unit after watching LovelyBryana on Youtube-360 FRONTAL WIG 180% DENSITY NATURAL WAVE BRAZILIAN VIRGIN HAIR [TLW03]

The wig shed, smelled, the hair on the frontal was not the same hair in back. The unit was disgusting. I am starting a new instagram to expose companies like this that send hair to gurus with the intentions of gaining purchasers just to rip us off. Check me out on Instagram virginhair_hitormiss to send and see REAL hair reviews!

I am writing to formally complain and warn other consumers about the subpar quality and deceptive practices of Wow African Wigs. My experience with Wow African has been nothing short of disappointing and frustrating, and I feel compelled to share my story to prevent others from falling victim to their unethical business practices.

After reading numerous negative reviews on platforms such as the Better Business Bureau and Trustpilot, I decided to reach out to Wow African before I even received the wig I had ordered. Despite not providing a specific reason at that time, I informed them that I would be returning the unit. However, upon receiving the wig, I was initially impressed by its beauty and considered keeping it.

Unfortunately, my initial positive impression quickly turned sour when I discovered significant issues with the wig. Despite the description stating that the knots were bleached, I found that only the parting area was bleached on the 13x4 unit. Furthermore, within just two weeks of wearing the wig, the hair went from soft and manageable to matted and shedding excessively, resembling wool rather than quality human hair.

As a result of these issues, I can no longer wear the wig as it looks unkempt and unmanageable. Throughout my interactions with Wow African, I experienced attempts at gaslighting and poor customer service, leading me to seek a refund through Afterpay, which unfortunately was denied.

I urge other consumers to be cautious and avoid purchasing from Wow African. The glowing reviews from influencers on platforms like YouTube, Instagram, and TikTok are misleading and do not reflect the poor quality and deceptive practices of this company. Save yourself the money, time, and frustration by steering clear of Wow African.

I have attached some of the email correspondences between Wow African and myself to provide further context to my complaint. I hope that by sharing my experience, I can help prevent others from being misled and disappointed by this company.

After I submitted my first order the first red flag I received was an email in all caps saying I CAN NOT RETURN MY ORDER, immediately after I made the purchase. I found that a bit odd that they needed to emphasize that in such an unprofessional way.

I purchased the 360 frontal in October 2016, I didn't receive my package until January. (They do this so you can't call your bank to remove the charges it's been over 90 days! What if they sent me nothing at all?)

I received the package and the hair looked great, shiny but a bit on the thin side. The package came with curling wands and free hair wrapping cloth. So everything appeared to be great and worth the wait.

I had the hair installed and it was extremely itchy, I've had other fronals installed before but not on that level of itchiness, but it looked really good and natural looking. Literately 3 days later I washed my frontal. CHUNKS of hair was falling out... CHUNKS. I tried to blow dry it on cool to prevent any further irritation and as a result I have two bald patches on my frontal. I have no choice but to remove it. I spent over $200 on a hairstyle that was supposed to last me at least two to three months. Now I have to remove it and I lost my money due to those scam artists. Stay far away from Wowafrican they are a corrupt and probably a racist business!