Wowcher UK

Be VERY CAREFUL, I got a refund as I didn't realise the item hadn't been dispatched so no longer needed it, I didn't know you couldn't get a refund to your bank account. Money down the drain as it was refunded to my wallet which I didn't know had an expiry date! Very sneaky company don't know how its allowed.

Myself and my boyfriend bought the £10 mystery gift on Black Friday, with the offer boasting you pay £10 and receive a gift from a list of many top brands- such as a 55" HD TV, echo dot, PS4, refurbished iPhone 6... there wasn't one thing on the list I wouldn't have been happy to pay £10 for anyway. I bought two and my boyfriend bought one. Upon opening my gift, it turned out to be a Star Wars battery operated 3D deco light which I wouldn't be surprised to see in Poundland. I suspected I had maybe got an unlucky draw and perhaps my boyfriend might get a slightly better present; nope- he received the same item. In the hope we'd get a strike out of three gifts to prove this was actually a scam- instead my second item didn't even turn up. So between us we paid £30 and received two Poundland quality toys that I wouldn't even give to my nephews for Christmas. I suspect I am not the only person this has happened to, and I doubt I will be the last. My initial thought was to complain to wowcher but based on reviews I have read about their complaints and returns department, I imagine this would be a huge waste of time aswell. I will never buy anything from this site ever again, and I suggest that neither do you. I will be posting reviews like this on site forums until my purchases are refunded along with everyone else who has been conned into this "deal". If wowcher wish to get anywhere with their business, I suggest removing all deals of this nature.

Awful customer service!. Would not help me in any way, just kept pointing me to the terms and conditions.

Don't go near them, they'll scam you. Constantly fobbed off by supplier also, named durest, signing off on emails, as the CS team.

I ordered and paid for some toilet rolls 5 weeks ago, and as yet they have not been delivered. Service is poor!

Avoid wowcher did not tell me had to pay 30 quid postage small order scammers be warned avoid at all costs

I placed an order with Wowcher on the 21st October 2021 at 18:53 ( order: ******* Wowcher code: G3GJ3H-TJSQNT) but realised I had ordered the wrong mattress, so I did not redeem this order.
I then placed an order for the correct mattress on the 21st October 2021 at 18:55 (order: ******* Wowcher code: DHQ3DV-SNNU4N) this I did redeem and was advise delivery would be by the 5th November 2021. The mattress has not been received as of today!

I bought a top that arrived within the 14 day no quibble refund, the top came it was awful and not the same as described as advertised, it's so awful I would be ashamed to give it to charity, I have been trying to get a refund and I have found that this is the most awful company I gave dealt with, I sent pics and videos and they keep asking me to send pics and emails, I have had 10 emails asking the same, I was offered a wowcher credit and I told them that is not what I want, they don't listen, there customer service is the worst I have come across, I am going to have to give up on this cos it's driving me crazy, ibwill never going to order from them again. I ADVISE ANYONE WHO WANTS TO ORDER FRIM WOWCHWE, DONT DONT DONT

Don't buy.
Never hotel pillows in there life. Maybe discounted but still not worth the money.
Waste of money

Neverin my life have i had such a crap shopping experience. I want my refund... Making me jump through hoops on whatsapp eating hourrs for rwplies. Offering alternative credit ad ipposed to cash refund.

SCAM

AVOID

STILL TRYING TO GET MY REFUND FOR AN ITEM THA NEVER EVEN GOT TO DELUVERY STAGE

Do not under any circumstances download the app. They will badger you non stop as much as a dozen times a day with notifications. Really annoying

Hidden from delivery charges. Not transparent. AVOID AVOID AVOID Ordered 4 tables and charged me £10 delivery for each table. Sneaky dishonest business

Don't respond to complaints. Refuse refunds and send incorrect products. This company should be reported to trading standards

Imagine buying goods from a well known auction site if there was no process for rating and no process for getting your money back. Welcome to wowcher. A front for online merchants who are protected from consumer rights because all you bought was a voucher to exchange for their goods.

I was scammed into buying two cheap plastic made in China garden hoses worth about £3.99 by a clever photo and a "discount" from £26.99 to £9.99. The "merchant" never replied to my messages and eventually Wowcher refunded me the cost IN THE FORM OF A CREDIT VALID FOR 3 MONTHS, but not the £6.00 postage. I used the refund to buy some towels, which I never received. I was told they were lost in transit. I got another credit refund which I used to buy some other Bath Sheets reduced from £46.99 to £18.99 They weren't bash sheets but much smaller bath towels and the quality was appalling The thickness was like a tea cloth, lower quality than a £2.50 bath towel from a cheap supermarket. The pictues on Wowher were fake and thee towels I gt were not the ones on the manufacturers website, where the genuine towels were £19.99 not £49.99. It's a game of diminishing returns. If I send them back I lose the postage every time and end up with another rubbish item you wouldn't buy from a market stall. The discounts are fake and the goods are just low quality rubbish

Absolute con. Given a present but no way to redeem it. No help on their wattsapp page keep well away.
Totally useless.

I have purchased an item from wowcher and I am still waiting for the goods, I have contacted the supplier
Of the said item and they are waiting for reply from yourselves.
Wowcher Code VVE7AN-7T7YKR - Order No *******-Item Number *******- purchased from
MH STAR UK,
Unit 4 station road
Saint Neots
Cambridgeshire
PE19 1QF

Order 29th January@ 17.51

THIS SITE IS A SCAM! AVOID!
Early Jan 2021 I purchased (or thought I purchased) a hose pipe. I paid and waited for delivery. On the 26th Feb I thought I'd chase up delivery, as it had been long enough, only to be told that I had to redeem a voucher to then buy the item again for it to actually be delivered. I was then told my voucher expired on the 16th Feb therefore i wouldn't be getting a refund either! I'm pretty sure this is daylight robbery and illegal to be honest. It wasn't obvious to me this is how they operate at the time of purchase and I don't recall any emails chasing me up to redeem this so called voucher before 16th Feb either! Their site is complex and has loads of information all over it which I'm sure now is there to confuse you and miss the small print; it like this is deliberate on their part to scam you our of your money. NEVER again will I use this site and as the old saying goes, if the deal is too good to be true, it usually is! Finally, the customer service department could t give two hoots about you either. I'll be writing reviews where ever I can to warn you all and I'm also reporting them to trading standards because my opinion is, the site needs shutting down!

Diffacult to make contact false discpion
Item advertised with 2 year warranty
Comes with terms only one emailing wocher to complain
Was just about inposable

This company can No t be trusted to deliver your orders, their customer service is a complete mess. Do No t use them.

The products are misleading and when you request a refund, they give you credit. I have £800 in Wowcher credits. I never have heard of such a thing!

They did not deliver my item.they do not reply to your emails. Or WhatsApp chat.had to dtrat a PayPal dispute. Never use these scamers shocking bad

They took my money, items never received, no refund, no response, customer service non existent.
$#*!s.

Product I ordered was not delivered. Neither Wowcher or PayPal are helpful. They are useless. I can't afford to lose this money.