Wowcher UK

Almost impossible to get refund on ineffective item. Continual transfers to other departments then massive delays. It is nearest thing to a scam without being illegal. Do not touch them. I will keep the useless item because and will never deal with any company that I know deals with these dodgy people.

Purchased pc software which I have never received. You can only get money back within 2 weeks for full refund. The review for the Microsoft program said they will send me the licence 3-5 days after purchase. Now I can see they buying time so you loose the rights for money back like me and now I am stuck with a credit. I was not able to contact anyone from the company selling Microsoft packs, despite website had email, contact number and London address. These kind of scam websites should be banned.

I purchased a wowcher for a 2 course meal and a comedy show with drinks. So I book a hotel in London as we live in Northamptonshire. Pay a small fortune in train fares. Arrive at the venue to be told we are the only ones booked and they weren't putting the comedy on. We left and I am flaming furious! What will be done as far as a refund is concerned and paying towards our totally unnecessary expenses? First time I've ever used wowcher and what a sham!

Luxury hotel quality striped pillows'! I think not. The add says...
Luxury: Perfect for providing you with that hotel luxurious feel every night from the comfort of your own bed.
These pillows are absolute rubbish! Guess that is why they are so cheap. Luckily I only purchased these for a guest bed. Tried to contact Wowcher to complain. However, this was impossible. Ended up in the bin as I would be embarrassed to have a guest sleep on them. The filling is the cheapest filling you can buy and just bunches up on one side, leaving half of the pillow empty. Do not waste your money. YOU HAVE BEEN WARNED!

Like many reviewers, I thought the way things are ordered, by getting a voucher then using to buy from a partner merchant who asks to pay again for shipping, is complicated and can easily go wrong for some people. After a wait of 2 months for a heated throw I managed to get an online chat with Ann from Wowcher who was very nice and helpful. Ann emailed me and the merchant about my case and, like magic I received the parcel three days later. But it is the wrong throw, much smaller than the one ordered and looks cheap and nasty thing. I have no hope of a refund and don't want anything else to do with. They deserve no stars but the one is for Ann.

Dont buy its a scam they sell vouchers not a goods. Paid 29.99 £ send me a voucher which expires within couple days. Than send me 5 £ in another voucher. I give up just write this review. Not worthy of purchase!

I gave 1 star should be minus 1, if you buy anything from this company say goodbye to your money. Products are second rate and customer services are non existent, when you do get through to them they just sign off when it gets to heated.

So after advertising a holiday with tickets and transfers, when you redeem the voucher your told it doesn't include anything, after being kept waiting for 5 days the tour operator agreed they cannot provide so authorised a refund but no they want to steal my money and only give a wowcher credit of over £1,200 it doesn't show on the screen shot on here but it actually states transfers included.

These people are simply collecting money by issuing worthless vouchers, which are complicated to use and expire after 14 days. They should be referred to the Customer complaints Ombudsman. A deliberately complex and confusing scheme where you are rushed and referred to elusive, obscure 'small print'. Don't go near.

Ordered something from Wowcher went to claim the voucher and item had sold out they said 14 days money back guarantee but they have made my life hell trying to get this money back. Almost impossible had to go through bank in the end of avoid at all costs. You can usually find the item on Wowcher the same price on other sites anyway

Ordered a 3 tier heated airer with cover. Took over 6 weeks to arrive...with no cover. Report issue and was informed they would send the cover separately. Chased 2 weeks later and was told they are out of covers and offered £10 refund. A replacement cover costs £40 and the product is pretty useless without the cover. I requested to replacement cover or return for full refund and have had zero response since. Scam company importing cheap chinese crap. AVOID

In short. I made a purchase it didn't arrive. I got refunded a credit to use on wowcher site of which you only have 3 months to spend it. Only to find I now can't purchase anything else. Apparently there's a problem and please try later. Is that because it's coming to the end of the 3 months? Probably. Tried to contact them through email amd WhatsApp. Guess what no reply. What a waste of £114

I feel it was very misleading as when I made my purchase I made 1 order for all 3 items. I did not order them individually and was unaware that I had to go through a redeem portal. This is very confusing and I feel like it has been designed to confuse people. I am so unhappy with Wowcher. Even the process to make a complaint is made difficult. It looks like that you are now trying to tie me up with small print, very underhanded

I ordered a laptop on 5 th dec, it never arrived, u can't speak to anyone no contact no, WhatsApp is a waste of time, I don't know how they are getting away with scamming people. I've lost £130 my only hope is PayPal,it needs investigating

Really terrible company. On two occasions now bought software via the site. Twice they advertised what was on offer if I redeemed the voucher. Twice the software companies failed to provide the appropriate software in one case software doesn't work and the supporting classes to learn it aren't even provided by the company

Wowcher's response you redeemed the voucher take it up with the supplier. Suppliers response wowcher didn't list its package right and they made the mistake. Eventually gave up with voucher as they were no help despite retrospectively changing the advert. Merchant promised a refund which actually was not forth coming and offered teams meeting to resolve issue also which didn't happen as their links didn't work so spent £100 for nothing a complete disgrace. Buyer beware.

Shocking customer service. Product not available so advised by supplier to contact Wowcher for refund. A week now and still no reply after various WhatsApp messages. Not even cheap when delivery is added on. Will never use again. Should be refunding people ASAP in this current climate instead of keeping hold of our money. Would give nil stars if I could

Ordered 2 buxus plants and pots through wowcher garden bargains cist 29.99 when arrived 3 weeks late they were tiny horrid cheap plastic pots and heavily diseased with blight. 6 weeks on no response or refund... a total scam do not buy anything from this site or company

Item not received, several messages/emails unanswered, promise of full refund- but never materialised, live chats cut off midway through complaint. Persisted with complaint, insisted I wanted refund immediately. Realised they had offered me another wowcher which they placed in my wallet without telling me. I only got my money back by contacting Barclay Card, and forwarding the necessary information

Today I tried to order a kids doodle pad for £7.99. I was immediately charged £227.94. It seems I purchased other items like an umbrella, kids building block, an Armani watch, Christmas crackers etc... I did not even click on those items, never mind order them. I tried to cancel immediately but Wowcher only accepts WhatsApp messages... I paid via Paypal so I have opened up a fraudulent activity case. I hope Paypal will see it for what it is and pull the money back from Wowcher to reimburse me. This was shocking for a well known website to do this.
Edit: After a WhatsApp exchange, and reminding them of the Distance Selling Legal rules, I was fully refunded. I've tried to unsubscribe three times, but those ‘offers' just keep coming! Put simply, Do Not Use.

I have used wowcher for a number of years and always found some great ideas and value for money experiences. BUT their customer service is uncaring,
With a we really couldnt care that your husband has cancer and because of the treatment has been unable to activate the vouchers we were given by his son kind of attitude! The expiry date to use them had passed and to be honest it wasnt the first thing on our minds as my husband had 2 operations with life changing consequences. I have requested that we can have them extended and the reply was curt and non flexible that they had expired oh and sorry to hear about your husbands cancer. Wow! His son had done something nice and now has lost his money and it would have been a
Lovely way to treat my husband after his quite traumatic time of late! Will NEVER buy from WOWCHER again. My rating is zero but there is no facility for that

Don't touch them with a barge pole. I ordered a coffee table on the 8 th July now into August and it hasn't turned up. Spent £139 plus £20 for delivery. I'm at my wit's end trying to contact them. It's an absolute joke. I think the customer service is in China and they don't seem to understand your situation. They just keep fobbing you off. I've contacted my bank but I don't hold out much hope in getting my money back. I don't know how they're getting away with it. Someone has to stop them.

I have ordered from Wowcher several times and each time has been a disaster. Last year i ordered some items for Christmas which never arrived. They refused to offer a refund and instead gave me credit in my "wowcher wallet". When I came to redeem it, they charged my credit card again! If you try to contact them they take you on a long circuitous route of recorded messages which always ends at their "live chat" where you get to chat to an inept robot for 24 hrs. The answer is always the same: we cannot refund you. Would you like more wowcher credit that you can never use?

Purchased thru Woucher an item over 100 pounds. Now after numerous e mails they tell me it is lost. They also charged 20 pounds carriage after I had paid for item. Challenged that as it is illegal not to put all charges upfront. They say it was in fine print but if you pay for it that page doesn't appear. They then said they would credit 20 quid. This isn't a credit to your bank account but a credit against any item you will purchase from them in the future. I have sent literally dozens of messages with no reply saying that's this is illegal. Do not buy from this firm they are scammers