Wowcher UK

Don't waste your money on this it is just big enough to fit in your hand an absolute waste of money nothing like it shows and took 3 weeks to come from China l was going to put them on my garden wall but there just about sit on my tiny window sill

Wowcher took my money for a mystery parcel of £9.99 which cost me £14.98 and then fail to deliver. On their website, there isn't a contact link or a complaint page. And I have no way of getting my money back.

I ask for my money back as the whole redeem thing is a scam u pay more get it posted no reply's from them and gave me credit wallet I'd never use again gave me this I want my money back in my account not on a scam site

No words can describe how dishonest this company is. I purchased 2 palm tree plants on 01/04/2020 via PayPal. The plants never arrived, so I contacted them via email and was told a refund cannot be given, but on this occasion a credit will be applied to your account. This is complete and utter nonsense. Nearly 2 months later and after launching a dispute through PayPal, I have received a full refund. Avoid all the stress & anxiety that we are all going through at this difficult time and purchase from a local or reputable store. Steer clear at all costs is my advice.

The company doesn't have a customer service number.
Only whatsapp is there to raise the queries.

After several messages on whatsapp, finally someone closed my issue (without resolution) saying that I talked to him/her.

My understanding is that this was done by the dump chat robot.

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Conclusion:
Covid and Wowcher - avoid both

Don't bother. Wowcher look like good deals but underlying delivery charges and no chance of a refund should anything go wrong or change your mind.

Charged me twice for delivery when items are being delivered to same address on the same truck.

Even the company selling the item said it was a scam and that wowcher should definitely refund one lot of shipping.

You can't call them and their advisors on WhatsApp are no help / will not put you through to any managers.

Absolute scam and avoid avoid avoid

Spent £136.99 got.essavesayi use another payment method an it had taken the only ive spent hours trying to get conta to with them an also got a scammer claming to be an adviser trid to convince me to down load a payment app an go e my details still ha eny gotten through to wowcher

I bought this only to find out when I opened the box it was not sealed.The iron has water inside, some scratches even plug looks old. It is not even the actual photo of the iron in their website!

I am really upset! The product seem to be not the right one on photo. I have communicated through whatsapp and the agent told me to transfer me to another agent and did not come back. Very misleading to customers. We need to take this matter to consumer credit. It is not fair for everyone here!

Never trust this online company.
After purchased I still need to pay extra £7.99 to shipped my products.

A scam of a company that will take your money if you don't redeem a voucher within a certain time limit. They won't issue refunds only Wowcher credit. The customer service is atrocious and takes months to resolve anything and you will be made to jump through hoops to get anywhere. They try to steal your money

Bought a bed and mattress in March that on delivery was no where near fit for purpose! Missing parts and cheap torn material. I have been waiting for the bed manufacturer to collect it and take it back. Loads of empty promises.

Wowcher won't refund my money until the bed goes back. I'm £200+ out of pocket!

Ordered via this company and never received the goods I ordered. Started to chase the order 8 days after the stated delivery date only to find them impossible to engage with. Tried email?, whatsapp and Twitter. All send automated questions then send automated messages saying your issue is being looked into. It isn't
Avoid at all costs

Do not order this piece of cheap plastic. The pieces don't fit onto the styler without force and promptly snapped when I took one off. The fake dyeing curlers don't work and they get really hot. Not even sure if it's safe.

The website is horrible, unnecessarily complicated. I ordered a bed because I thought it was cheap. I then thought it will be delivered not knowing that I had to claim the bed with my wowcher wallet. When I eventually did, it now asked for about 40 pounds for delivery which was never stated before when I made the actual payment. I decided I no longer wanted it so I had to transfer back to my ''wowcher wallet'' but to get a refund is so complicated, there's no telephone number. I regret using this site.

I emailed them, they then replied saying I will not get a refund to my bank account even thou they are 100% aware that the product was never shipped out to me.

My children saved their weekend job money to buy a night in a hotel for me as a present. The hotel closed its doors to holiday guests before I went and refused to reply to emails etc. I contacted wowcher to request a refund or credit. They at first refused then started ignoring emails and cut off the live chat. Eventually after persisting they gave a credit failing to explain how to use it by the time they replied it had expired as the credit was only valid for 5 days! They then ignored further attempts at emailing. Their customer service is appalling they don't care whether you receive what you paid for or not. I would never buy from them again. Their refund/ credit policy isn't worth a jot and if you don't receive what you paid for tough luck. Save yourself the grief and buy elsewhere as it's not that cheap in the end and there is definitely no refund!
Disgusting company read other reviews and you will get the picture.

I ordered on wowcher on the 6/6/23 and up till date nothing came through my door.
I made and effort to contact them and they were saying because I did not click the voucher after my order I have lost my £30 page to them. Please avoid them at all cost. Shop with other reliable websites

I had to give this review one star as I had no option to give Wowcher a zero rating. A shockingly complicated site to use, customer service via WhatsApp and in slow motion and every excuse in the world not to give you money back. All other reviews seem to have experienced what I have. This site is without a doubt my worst online experience and has left me £200 out of pocket.
Stay well away!

Placed an order 10 days ago have emailed numerous times to so called customer services absolutely no response have no idea what has happened to my order worst company I have ever felt with on the internet avoid at any cost

Don't buy £14.99 plus delivery £3.99!
These are THE WORST pillows ever
I've only had them 6 weeks
They are such poor quality
Sagging filling after 6 days
Awful
I've bought Primark pillows which were £4.50
And Far Superior

They robbed me of £83! Their process of issuing vouchers is not explained clearly, why bother with vouchers? Just send what you want! They charged me twice for the same item & there is a £10 monthly membership fee, what i did not know about! Their appeal process is bias &if they do offer a partial refund, you got to spend it with them. Do not buy from them, they are thieves! ROBBING BASTARDS! I could not give 0 stars

Complicated, misleading, overwhelming email assaults. Just not worth the effort and the three things i bought werent real discounts. Available on amazon more quickly and at exactly the same cost. Bombarded by emails, dozens and dozens a week. Absolute nightmare.

Bought a voucher back in July for £265 and didn't work so gifted myself it still didn't work couldnt get through in number or emails kept bouncing back eventually got a what's app number and got told no sorry not untitled to refund or money back because am to late even though the codes didn't work,very disappointed in this company and now £265 out off pocket through no mistake off my own

Absolutely appalling! Do not use them they are thieves. Took £20.00 out of my bank for the item. Then another £5 for some VIP thing I did not agree to. Items never arrived and when I contacted them about it they said it was my fault as I never redeemed the voucher which had now expired so I couldn't have a refund! Never heard anything like this! Am now perusing through PayPal. Don't bother othering from them!

I would not recommend purchasing from wowcher. The company's they associate with are very incompetent. First they can't send the correct item, then trying to get them to respond to an email. Well what a joke! I still haven't had this issue resolved and to top it of had to spend out more money and purchase the correct bed size I needed. The buyer empire company they use is a joke!