Wowcher UK

Ordered a mattress but then cancelled as the delivery was to long, you don't get to know about delivery until you've paid! This was in May and subce then I'm just getting pushed around with the same questions.ie what's your order number? Are you the account holder? Blah blah blah, I need to speak to someone but I'm probably got more chance spending 3 weeks holiday on the moon. Clearly they can see the money has left my PayPal account, just PUT IT BACK! Its my money, they say they've issued a credit note, but I can't trace it.

They take your money but you never see the product you have paid for, if you are lucky to get hold of someone all you get is the same rubbish over & over again. Over a month I have been trying to find out if/when i will be getting my item to no avail. So trust me you will spend money on a product and then money on P&P but never get the item. Read the other reviews on this company! How they are allowed to trade and steal money off hard working people is beyond me, it is sickening. Scam company! Only gave one star because you couldn't give it none.

They don't deserve any stars. I wish I read the reviews before purchasing. I have bought a mattress, which was faulty. I tried to send it back to the seller and I'm still waiting over a MONTH for it to be collected. I tried to communicate with wowcher to resolve it and all I get is automated robot! I was promised an agent will contact me and no one did. I probably lost my money already, but I don't want anyone else to go through it. Wowcher should check the sellers, before they advertise the goods and rip off the customers!@

The customer service is really bad as it feels they keep you at arms length to communicate with them only via a WhatsApp bot. They enticed me with a spa only to find out after going through their long process to acquire it, the spa was not available for our anniversary so we had to book elsewhere. Then with the tricky to access customer service bot I finally got through to request a refund and they enticed me to put the funds in a wallet, at the time I wasn't sure if they did refunds. So I accepted, I tried looking for something of interest that I needed however there was nothing. When I looked the took the funds from the wallet then citing rules of a time limit and went away with my £140. They did give me another short period of time after I pressed via WhatsApp. However there was nothing I needed to buy and they took off with my £140 as if they worked hard for it and I have nothing.

I've never experienced this before, except when someone tried to rob me at school, but even then I got it back.

Placed three orders - received items after ages and completely different to what was described. One of the orders was for a pack of toilet rolls - received mini paper rolls looking like remainders of used toilet rolls! Sent them back - got a Wowcher credit in their wallet to use against another purchase. The postage was not refunded. Tried to use the credit to buy another item just not to loose everything but it is not working. Customer service is non existent. STAY AWAY.

Stay away from this website unless u won't need anything from the customer because if you have an issue with the order, the customer service doesn't exist, you have to wait for them to get back to you 3 days later

I booked an activity as a gift, when I tried to redeem it I was advised by the activity company that they had never given Wowcher authorisation to sell their products/services. I tried to contact Wowcher, the email address and phone number on their website do not work, the only way to contact is through Facebook or WhatsApp, which I don't have, had to get a friend to contact for me. They eventually agreed to refund my money. I told them that if they didn't remove the offer I would report them to Trading Standards as they can not offer something for sale that is not available, this was three days ago and the offer still hasn't been removed. I will never use Wowcher again.

This company is disgusting. It's just a scam. DONT USE IT. You will be sorry if you do. It's such a con.
I have never used it before, so genuinely didn't know what I was doing. The first thing I bought was a pair of suitcases, I just thought oh they will run up, and went in holiday for a week, where u decided to to buy some garden furniture, I paid £589 with free delivery for garden furniture, I was waiting for a confirmation email, which never arrived. But I was bombarded by Wowcher emails trying to sell me something, so I unsubscribed to it the company, eventually I managed to talk via what's app, and apparently I was supposed to buy a voucher costing £39! This was not visable when I paid my money for the product so had no option but to pay more. The suit cases voucher apparently had run out and guess what no refund. Dreadful dreadful company. Buyer beware!

Without doubt the worst company I've ever had the misfortune to buy from. No customer service, I actually think this is one person working from home and from the hundreds of complaints already on various sites I'm not alone. For 5 weeks I've been chasing them / him for a refund which from the looks of it I'm not going to get. I have Whatsapp them 15 times and emailed 6 times and am no nearer a resolution, I have told the CAB about it and written to Trading Standards - I'm now taking them /him to small claims court wish me luck! Someone's got to stop them trading

I placed 2 orders on 29th May 2022 and I am still waiting for them to arrive on 22nd June 2022. I had 4 items in total and was charged £4.99 delivery for each item even though they are only going to 2 addresses. Trying to get someone to speak to is an absolute joke. Avoid using. I will never use them again and will be seeking a refund. Had to give 1 star to leave a review.

Ordered garden furniture £139 I inquired when would it be delivered only to be told I did not redeem my voucher and so it was cancelled plus I could not be refunded. I have gone through all my emails and no voucher there so they sent me one and when I clicked on it it still stated expired will never order off this company again

Ordered this item for my daughter had been renovation my property i trusted the buyer in delivering the correct items so did not open the items until we had competed the renovations.
When seen the item in their packaging totally different to what was in the picture very disappointed the mattress larger than the base they had sent me a double bed and king size mattress headboard was to small could not even see it all I wanted was an exchange but was told no due to a few months over but the packaging was still on the bed plus I had sent them photo as requested very disappointed never buty anything off them again no help from the support team.
Mrs Morris

Bought a double bed off Wowcher, and when it eventually arrived it didn't match the description and photo on there website, and the quantityisshocking. My wife contacted on an numerous occasions, but it's automated, and she hasn't been able to get to speak to someone. The last message, it's not an issue with Wowcher, and we need to raise our concerns with the supplier, but if we need to return the item, it would at our expense.
Not a great response, or customer care.
STAY AWAY.

I purchased a wireless rechargeable hair curler, this was poor quality and unworkable for me, the charge didn't last long enough to do a full head and it was by no means easy to work with, totally not like the video. I returned this product to the address supplied by wowcher and asked for a refund. I contacted wowcher through their what app chat to ask why I had not received my refund they said they had not received the package, I then provided a copy of the royal mail delivery signed for docket, they still say that they cant find the product at their warehouse even though I have provided receipt of delivery. I still haven't received a refund and have taken it up with Resolver who I haven't heard back from from 02nd Nov. I am really disappointed with the customer service.

Wowcher replied and said an email had been sent to me, but no email has been received, so issue is still unresolved.

I don't understand how they can treat customers like this.

Very bad experience: bad quality of bedsheets and tablet ipad came upto date and faulty. They also don't give you label back. You have to pay if you want Sent back and get money IF you will get money back because its not for sure.

I ordered a voucher for an item. The voucher did not arrive. My attempts to contact the company were fruitless. They took (stole) my money however. I regard this company's business as a scam. PLEASE AVOID THEM

Just had a refund recently in the last 2 months for an experience that I couldn't go to due to time and resources, and they credited it to my wallet just to find 2 months later it's all gone over £100 in there, it hurts as it's states in the terms of the wallet that it's valid for 3 months and it has been only 2 months since the original email, this is illegal behaviour at it's finest as no warning or confirmation that it was going to be invalid and no way to contact the company about this matter, I expect a refund of the credit or this is going to be taken further.

Order number: *******

We bought 2 4fits magnolias trees from wowcher promotions online sales. After 10 weeks still nothing has been change. When I reported to wowcher they advice me to contact the merchant directly. After wasting 3 weeks even plant merchant did not contact me. Finally they asked me to returned the 4 fits high plant with box and pay the posting and box charges by myself. A ridiculous service by wowcher. Never buy anything from wowcher again.

I bought a shaver for my Fíance and it overheated and wouldn't charge after just 5 weeks. The seller was contacted and as it was over 30 days they washed their hands of it and so did Wowcher. How can you anticipate that its going to stop working after the 30 days. Shocking attitude and experience.

STAY AWAY, STAY CLEAR.

This is a con, rip off. No chance of ever getting a refund.
No refunds, no contact telephone number. A scam
I purchased a item for £23.99
Next thing I know I was charged

£23.99 again
£4.99 VIP Wowcher customer
£7.99 delivery

Thats a grand total of £60.96
No customer service number
No reply
A whats app contact (automated) which then quotes you are VIP member and you will get a response with 24 hours...
Absolutely a disgrace and con.
This is the worst site ever.
STAY CLEAR OF WOWCHER.

The site will bombard you with emails and spam messages. This is horrendous. Avoid these rip off merchants at all costs

Nothing is reduced really you can get it all for that price mostly. If you are unhappy with a product and get a refund you money is refunded to Wowcher so you have to spend it on Wowcher. I would give no stars if I could and use this company about 5 times

The worst E-commerce to possibly exist.

My item has been on order since August. No correspondence, you have to go through another site for the delivery, this whole process of even buying the product is so backwards!

Here is the email from Wowchers supplier who was handling the order (Eurotrade W Ltd):- Hi, I'm sorry it would appear that you have been able to order an item which is out of stock. This has been caused due to the delay in the updating of our system after sending out replacement items to our customers. Unfortunately, we are unlikely to get more stock of this item in the near future and so I have asked the wowcher to issue a full refund for you. It should be done within 5 working days. Please accept my apologies for any inconvenience caused.

Extremely unhappy is an understatement, I just hope they give me my money back as there is no way to actually contact them……

Wowcher charged me for fast delivery with in 3 days lol. Still waiting for my purchase 10 day later have emailed Wowcher and they blame the vender how is selling the product. I have spoken to the vender and they have told me that Wowcher has charge me as the vender do not offer a fast delivery so payed £3.50 for nothing I will never purchase from Wowcher again.
I had to give 1 star to leave feed back if I could I would not left 1