Wowcher UK

ABSOLUTE SCAM!
Steer well clear! Don't be fooled by their crafty colourful misleading conning advertising methods. You are NOT getting a good deal nor are you getting good service or good after sales support. Don't expect to talk to a real person or real contact details.
An absolute scam and trading standards should stop them from trading in their tracks!

... I do, some 100 miles north of Inverness. The large garden storage bin I sought was a cracking deal so I bought the voucher, and submitted it, the vendor Initially confirmed the sale but cancelled it a day later stating that the goods could not be couriered to my address. Wowcher responded to my subsequent complaint by offering me double the value of more Wowchers. By this time I'd lost faith in the company and demanded cash... Not forthcoming, so dispute procedure invoked with bank who clawed the money back for me. There is a disconnect between the customer and the provider of the goods, but wowcher do nothing to establish if problems exist before taking your money. I will not be using Wowcher again, I can see how their middle-man business model works but there are unacceptable flaws and their communications and website feedback mechanism proved to be below par if the transaction does not go smoothly.

For the second time I am out of pocket, vouchers purchased as gifts that the salon won't honour and wowcher won't refund, apparently i could have another wowcher credit but not the money I paid! Watch out for these guys! Never will i be using these again.

Well yesterday i revieved the jumper i bought via wowcher absolutely nothing like it is in the pic first of all a child would sruggle to fit into it and it is very poorly made suppose to be 100 % pure wool definitely not wool but unsure what kind of material as there is no labels inside. One arm is 4 ins shorter than the other it has what i can only describe as a massive band around the bottom of it which is unevenly sewing. This so called jumper was suppose to be £40.00 i got it for £11.99 and paid £3.99 for postage so i reckon thats rather expensive for a duster i did consider handing it into my local charity shop as i am a gift aider but could you imagine how embarrassing that would dont even think they would except it. Shame on wowcher for selling this item on behalf of this so called clothes company its a rip off...

Ordered Smoby 3in 1 child cycle quoted delivery was 9/10 days. 6 weeks later no delivery or refund. Will never use Wowcher again. Worst UK online retailer. Not responding even to PayPal for refund. Will take legal action against them if no refund received. Saf Ahmed

Purchased a wowcher voucher in excess of £100 as a Christmas gift. I didnt realise i had to redeem the offer. Tried to book the much needed spa day after working as nurse all over Christmas and new year and told the voucher has expired and cannot have a refund. Absolutely disgusting will not purchase from wowcher again.

Purchased 4 vouchers for the 4 night Malta deal last Wednesday for just over £600. Tried to redeem on Friday but my vouchers stated that it's already been redeemed. Only found out that you need to redeem within two days of purchase (this is only on the small print of the voucher 5th line down) so there's no way of knowing this until you print it. I've emailed several times but I have haven't received a response. Tried to call yesterday and was left on hold only to be cut off and asked to take a review about my experience with the advisor. This is complete joke. I just want to book my trip as It's for my 50th! I've never had this problem with Wowcher before so I'm thoroughly disgusted and disappointed, like the customer before stated, I too feel totally scammed!

Absolutely no concept of the meaning of customer service. Purchased an item which was faulty, customer service team were no help trying to resolve this issue. Received conflicting advice from the team. Will never purchase anything from this.company again

Small print, radio buttons Voucher validity extensions all designed to confuse and take money you think you're paying for postage, turns out it is voucher extensions even when you don't want it or know what it is T and C s state VVE is non refundable customer service shocking. Just crooks avoid this site

Purchased a wowcher voucher for an eyebrow beauty treatment. Then lockdown so obviously unable to use. I cancelled and had a wallet credit but didn't know it had a time limit. I did look a few times but items limited due to pandemic. Hotels meals out etc. Fair enough but would have appreciated a reminder to use my wallet credit.
My £45 wallet was cleared and after complaining no refund given due to terms and conditions even during a pandemic. Wish I'd have bought anything (£45 worth of facemasks or toilet rolls) just to use wallet up. Be aware if you have a credit you may lose it.

This hideous company took my money, made me think i was getting a delivery of an item, by the time i realised it wasnt coming they only decided to credit my wowchers when I complained, how can you redeem something that was not there in the first place that I had paid out for. They wont let me talk to a manager and told me 'tough' basically. I feel scammed.

Bought voucher for afternoon tea. Was charged an extra £4.99 to go on a VIP list which I knew nothing about.
I know it is not much money but I asked them to refund it. This has gone on for weeks. Eventually they refunded £27.99 and kept £4.99.
So the entire deal was cancelled...no aftenoon tea.
They sent me an email saying they were refunding me £27.99 and that was what appeared on my bank statement. However they sent me a photo on whatsap saying they had refunded £32.98
Would never deal with them again. After reading comments I dont know how they are still trading..

Twice I ordered something from wowcher and twice they kept my money but did not send the goods. They gave gave me a credit voucher instead which I have been unable to use. I just get automated replies telling me a have credit.

Be very, very careful when purchasing a laptop from voucher. I wasn't able to open an Apple MacBook Pro immediately due to being away so my 14 day money back had lapsed. What do they don't tell you is that the laptop is not supported by Apple due to its age. Mine also had a non working headphone plug in. Ok they tell you about the knocks and dents etc fair enough. So £154 for something that is not supported and faulty is outrageous. My advice is DON'T BUY

Dear Mr. Roland Bryan, Managing Director,
Wowcher, in my opinion is nothing more than a bunch of liars, more like a legalised scam.
Bought two New office / gaming chairs for Christmas, these arrived in January, all smashed up, second hand and with 8 missing parts. Return the chars for a refund, and after 2 months I'm still waiting for the refund or a promise to be refunded. Inside the boxes, there were Hermes slips proving that the chairs had been already returned from previous customers. Can't contact the customer service, there is no phone number or a valid email address - spent hours on Facebook and Whatsup, its a waist of time.
I will NEVER EVER TRUST them again and will try to keep family and friends away Wowcher!
These are the order numbers: ******* and *******

This company is despicable in their dealings with end customers and client merchants.

Avoid dealing with them on any business level

My first order! Didn't get my voucher didn't receive any emails from them about my purchase, went back into the website found my account says nothing about my purchase? But they have taken the money from my account, so I definitely made an account and purchased it just can't find it? Sent emails to them since the day after my purchase keeps saying that they need a purchase number and my voucher code? Going to my bank hopefully they will get my money back? Update you don't get a refund, Don't ever order from them

If I could rate them 0 stars I would. Never bought anything from them before and wasn't aware I had to redeem my purchase. They took my money and never delivered my purchase. When I asked for a refund they never gave me one. Will never be buying from here again. Also never received a wowcher code so wouldn't have been able to redeem it anyways.

I bought a voucher for a trip to Iceland through Wowcher and was contacted by a "firm" called Travelolo, which appears to be one man and a dog (and I'm not sure that the dog exists). The deal turned out to be for flights from Stansted which is 100 miles from my home and they charged extra for flights from Gatwick. Then the original hotel was full so they persuaded me to book a more expensive one. I now cannot go on the date I booked but there is no chance of getting a a refund - Travelolo do not answer the phone or reply to emails. BEWARE - do not book travel through Wowcher.

When I tried to check where my order was in transit. My order didn't move from day one and every day i checked it still didn't move. To cut a long story short I went onto the woucher site again and the progress bar was gone. I don't know where my bike now. Because there's no way to track it now... a bit dodgy and was meant to be delivered yesterday from bing bang bosh be careful folks

Bought item but after 5 days no response, no thank you for your order, No delivery date, No reference nothing just as though I never bought anything accept I'm £75 89 light in my account.
You can not speak to anyone so I'm taking it up with PayPal

The price you pay is never the advertised price by the time you've faffed around and actually redeemed the voucher and paid the cost to the retailer actually providing the service plus P&P. You are literally just paying for a voucher for money off often for poor quality services or goods and you often don't even know the price of the goods you're paying for until you've bought the voucher, as you are misled to believe the initial price you are paying for the voucher covers the cost of the item you believe you are purchasing. Will definitely not be bothering with them in future, nor recommending them. Absolute rubbish.

Don't buy anything from this website they are all scammers... They don't reply emails, don't answer WhatsApp they don't care about what the scammers sellers do with customers...
I'm going to court, I'm going to report all of you.
I bought a sofa and seller never delivered it, but the courier tracking says that it was delivered on 11th February, but I contacted the seller on 20th February and she (Louise) said that it would be delivered beginning of march because the sofa was coming from Poland...
I have cameras at home and there are cameras in my building, we can prove that it was never delivered... Well, we don't have sofa at home.