Wowcher UK

Poor customer service extremely poor communication unreliable merchant time wasters stay away from wowcher wallet NEVER accept they trick you with misleading jesters and if you have a problem you won't get your money back they are really disgusting and no procedure to complain very bad every company should have a complaint procedure especially when handling customer money

Never ever again! Very disappointed!
I purchased a helicopter ride vaucher, but I couldn't use it because there were no dates available for the event that I needed it for. I got nothing in exchange, no refund, no credit, no possibility for using it on another vaucher. They told me a have redeemed it, which is not true because I have not booked a date! Before that I tried to exchange the wowcher for credit or a different vaucher,they told me their policy is having to wait 72h after purchased, to be able to use those options. Well right after the 72h passed, the exchange vaucher button on their website disappeared! Skamed me really well. I was promised for a credit and 10 pound from the company as a apology for the inconvenience, - Did not happen!

I bought items from wowcher on 4 th of December. One of the items was bought by mistake I request a refund on the 12th of December and waiting for the delivery of the one I bought. They were not no delivery and no refund. It was the same item I bought twice by mistake. As there was no delivery until Christmas I resquest both refunds now I am not hearing anything until today the said is already 14 days I can get my money back just I need to spend on their item. I bought 4 th and request on 12 th. I think these is a scam company request untrustworthy company

I made a purchase 4 days ago for an exercise bike, they charged me 70 pounds for the promotion including delivery There was nothing about delivery being paid 3 days later I check the website and I have to pay 30 pounds for delivery to arrive in more than 15 days the same product on Amazon was 100 pounds, delivery included and would arrive in 4 days It's not worth it and they don't offer support or cancellation options they should give it since the order was not delivered nor was it prepared I will NEVER buy from this site again

Ordered a crystal maze voucher for a birthday present went to claim it and it had expired but no date on voucher lost £170 Wowcher not interested don't use this company they are a disgrace

Warning about Wowcher
All customers beware, I purchased a deal as a gift for someone but unfortunately they couldn't use it in the dates supplied. I booked it through the actual vendor instead and got it for the same price.
I have continuously asked Wowcher for a refund as it hasn't been used or booked but they have REFUSED and a £100 of my money sitting with them and they will not give it back.
You can not speak to someone in person about your problems?!. They make you WhatsApp them with an automated service which keeps repeating the same thing and that they have credited the money onto my account?!. So basically I HAVE to spend my hundred pounds with them, which I do not want to buy ANYTHING with them.

This is an absolutely shocking and unbelievable service. Terrible customer service and management.
I can tell you that I will NEVER purchase another thing from Wowcher ever again. And as a customer I should be bake to request a refund for something I have never booked or used.

Dont buy form this bad company. Read all these reviews I only lost £25.00 could have been worse no phone number no contact they even control their own reviews you wont find any negative ones

Good luck EVER getting anything you order from these scammers! Non existent customer service! Worst I have ever tried to deal with! They'll take your money double quick... but that's about it!

Very mis leading company, prices are cheaper elsewhere without their special 80% savings. No easy customer contact, very poor site. Avoid and buy better

DISGUSTING SITE..."VERY" misleading regarding offers, customer service is NON EXISTENT,! OH & good luck trying to get your money back.
STAY AWAY FROM@ WOWCHER. I KNOW "DOZENS" OF PEOPLE WHO FEEL THE SAME AS I DO.(Sorry just being honest).

Sent me a naff free gift for delay in my order then told me they had delivered my goods. No refund no customer service no one manning phone lines rude staff when you get a chance to talk on wassap. No help what so ever. WARNING STAY CLEAR OF THIS COMPANY AT ALL COSTS

By far the worst experience of online shopping i have ever had. The customer service is non existent and when you do finally get an response it usually a load of crap. Very rude and unhelpful.

Order a clearance voucher and what I received wasn't worth the extra postage I had to pay never mind the cost of the voucher if anyone is thinking of buying one of these deals don't waste you money there just junk that other customers have managed to return and not worth the money you are expected to pay I got sent a dog bed and can get same one on Temu for half the price of voucher and free delivery so voucher are scam and you are paying for junk.

I have been trying to print my Wowcher voucher for over 2 hours now as the Salon needs a hard copy of the voucher to be taken with you. The "Get Voucher" link does not give you a "print" option despite their claims that it does.
I am just going round in circles & their FAQ's are hopeless. My appointment is 1st thing tomorrow & I cannot speak to anyone at Wowcher to resolve this.
ABSOLUTELY HOPELESS SITE & CUSTOMER SERVICE.
DEFINITELY NOT RECOMMENDED.

Ordered two items at once but was forced to use Wouchers individually and that meant paying the mailing cost twice - plain stupid given that the items were coming from the same place to the same place.

There WhatsApp contact system is appalling as it says they will respond in 24 hours (which they didn't) - and then when they did respond 2 hours outside of that time and I didn't respond to them within an hour, so they closed my query!

They seem to go to great lengths to avoid any normal means of communication like phone or email - forcing customers down the WhatsApp route - which did not suit me at all as I am not a user of that App and didn't want to be forced into downloading it.

They also make it impossible to simply delete your account from their system online - the only way to do it is by WhatsApp, - or if you look online, you can find a phone number or email address for them.

The point is that they just make things difficult to do for the customer - possibly because many (especially non-technical people) will simply not follow through and contact them.

Wowcher is a total rip off selling poor quality goods the goods are from china and very poor forget wowcher customer services its useless they dont issue refunds for goods purchased any refund is half the amount you originaly spent put in what is called a wallet with a limited time to spend your credit needs investigating seems to take you money and not send you the goods one instance was we purchased a bra that was £9 pounds and was charged £20.95 for 3 they never turned up found out we had been charged £60.00 for one item and couldn't get a refund customer services that is via whatsapp says refunds are not part of their policy so basicaly its theft statory consumer rights entitle you to a refund but Wowcher doesnt seem to realise this

I bought a spa experience on Wowcher but the spa was unavailable during the voucher dates. "No problem" I thought because I'll just get a refund. I must have misread the terms and thought an automatic refund comes through 14 days after the voucher expires if not redeemed, so I waited. It turns out I was wrong and I should have requested the refund within 14 days - my mistake.
But I asked Wowcher for a refund and explained the situation. They were unsympathetic and unwilling to refund the money even though I got nothing in return and it cost them nothing.
I had to argue a case and only got Wowcher wallet credit. They also applied the wallet refund before I confirmed I'm ok with that. The customer service agents were very rude and I have screenshots of their rude text tone.

I think it's terrible that a large company won't just refund what is a small amount to them, but considerable for the average customer. They could easily have given a refund if they wanted to (a simple bank transfer even), but instead chose to keep a hold of the money in some form.

I also only had ONE WEEK to use the wallet credit they added, giving me very little choice and flexibility.

I would strongly advise people to avoid them.

Buyers beware, Wowcher are scammers, on 2 December I ordered 4 pairs of mesh shoes fro Wowcher, for good one week after taken my from my account, I was unable to redeem as their website will not accept my postcode, after many communication with so much stress, it was redeemed to my knowledge, I waited for 3 weeks before 2 pairs out of 4 arrived, several attempt was made to get the other 2 pairs was to no avail, 5 weeks later, Wowcher told me that, my order has not been redeemed and that I have lost my money because my voucher has expired

I purchased a Mattress on Wowcher and paid 19.99 delivery. Firstly the mattress did not arrived on the date it supposed to arrive I had to chase it and when it finally arrived I got a different mattress, I contacted the supplier Mattress Heaven who agreed to collect the mattress at their own cost however they don't accept they are misleading people and the customer service asked me to contact Wowcher and told me they did not charge me for the delivery but Wowcher, when I checked my bank the delivery fee was paid to Livingsocial
There is no number to reach Wowcher and still waiting on whatsapp for an answer
My advise don't waste your money or your time
First picture as advertised and the second what I got no where near the same mattress

Wowcher probably have the worst customer service in Britain, I bought a mattress from them which wasn't satisfactory to my needs so tried to get a refund, after numerous emails I gave up in the end had to go to the manufacturers of that mattress for a refund, my advice to you would be to steer clear of Wowcher, not worth one star.

Purchase a item no email confirmation wowcher is a scam needs to be reported to Watchdog money taken out of my account I can't even find out what's going on

**I HAVE ATTACHED ALL SCREENSHOTS FROM MY WHATSAPP CONVERSATION WITH THEM AND THE ONE FROM PAYPAL, DO NOT BUY FROM THIS COMPANY**
I ordered 2 tickets to Chocolate Men Brunch in London for my birthday, the eve of the event. We get there the next day for brunch and it's cancelled. Here's the kicker, IT WAS CANCELLED THE WEEK PRIOR! So why did they sell me tickets to a cancelled show? After contacting the company on WhatsApp they denied my refund saying thatc one ticket was used. Huh, how can a ticket be used for a cancelled show. I contacted my back and PayPal right away. After my PayPal complaint they responded with an email to contact them because they said they don't do business through PayPal. I didn't fall for it after almost a month now I was offered a refund. This company is a joke, it's not worth it to go through them.

I bought a holiday package which I had to cancel due to change in circumstances in Jan and I refunded my money in the wallet of wowcher. It was my first experience and I did not check the wallet although I am using wowcher since long time but not very actively.However when I tried to book another holiday package in April, my balance of £89 (refunded) has gone with no reason. I did not receive any warning email that my time is going to expire and I will loose my balance in Wallet if I did not use it till such date. As it is my money, it must be there as long as I don't use it or it must be returned to my credit card if wowcher don't take care my money when it is refunded from vendors directly. I would say that wowcher is totally a scam and grabbing money from innocent people without bringing it into their knowledge, don't trust them and even the products sold on this platform are very expensive, compared to eBay and Amazon. This is really a disappointing as I have requested many time on their what's up chat but they are sending same response again and again instead of providing an email address or number of superior authority.
Please don't trust it and stop buying on this app.