Wowcher UK

Feel conned paying for a product then taken to the supplier site again to pay almost same again. Stay away from wowcher!

I purchased a bed through Wowcher which…
I purchased a bed through Wowcher which was a pile of crap the company was called Durest Beds in Shrewsbury. I complained to Wowcher and was just told to get in contact with the supplier of the bed.
I did this and they don't want to know, the were very rude on the phone and in so many words said hard luck. The advert stated the mattress was going to be 26cm memory foam when in fact the memory foam is only 1inch thick. Wowcher say the vet everybody that advertises through them, well they didn't vet this company, they just take there commision and hope everything goes OK but when there's a problem your left to sort it yourself. I have got in touch with trading standards and reported Wowcher and Durest Beds.
I WOULD STRONLY RECOMMEND YOU STEER CLREAR OF BOTH THESE USELESS COMPANIES.

The goods when or if you do get them are cheap and nasty, they lie about orig price, horrible staff no refunds they just fob u off or ignore you

Please see WOWCHER RIP OFF on Facebook

This company should NOT be allowed to carry on trading and ripping people off.

Their customer service is dire - they out and out supply very poor service

I apparently received a WOWCHER credit to the value of £364 unknown to me this credit ( my money) EXPIRES within about 30 days... I am so ANGRY. THIS IS THEFT. HOW ARE THEY ALLOWED TO DO THIS?

Woucher are awful no human contact. Been chasing a delivery since 13.08.2022 it was abirthday present an awful company to deal with

Never order from these again so unprofessional have to go through Whatsapp and still nothing rubbish company

Just a vile company to work with. Vouchers valid for booing till 2024, but they have expired, apparently!

Bought the mystery electrical package and paid for delivery for me not to receive anything and cant get a refund

I am absolutely disgusted with Wowcher and their lack of service and how I was treated as a customer. I am still fighting them daily to refund my money as they run an unorganized business that could care less about the customer and only benefits them monetarily. I ordered a vacuum from wowcher and was sent an ab roller instead. You could imagine how annoyed I was to receive an ab roller (this is what they told me it was). I got an email from them saying they sent the wrong item and that it needed to be returned. I printed the label I was given and went to return it only to be told they could not take it with the code I was given. I then contacted wowcher and over the course of three emails and finally transferred to whats app was told I should have been sent a QR code. So they admitted to sending me the wrong label. I then had to take more time out of my day to go back and drop off the package with the QR code. I did this the second week of December so decided to check in weeks later as I had not received the vacuum I ordered.

I then have been in a four-week long battle with their customer service (loosely using this title and they lack any service) over refunding me for my order. They now not only have the wrong order they sent but they have not sent me my order or refunded my money. The CS agents are rude, sarcastic (I have whatsapp messages I can share) and just answer you over and over with the same replies which mean I get nowhere.

Wowcher is a poor third party service that has no real relationship with its vendors therefore leaves the customer vulnerable to vendors with poor service. There is no way to contact them except via whatsapp which is a poor way of providing support. Do not trust this company you may think you are getting a deal but eventually, you will end up like the rest of us who gets taken advantage of. They stole my money did not provide the product and should not be allowed to operate a business. Disgusting a company like this can exist.

Took my money never sent me no codes avoid these at all costs they make out there trying to reply and help via email but nothing comes through. BAD BAD BAD AVOID AVOID AVOID SCAMMERS

Worst experience ever. Do not use wowcher.co.uk. I have received an experience voucher for my birthday, from a friend. Because I could not attend the experience and wowcher would not give you the money, I've agreed for the credit on my wowcher wallet, so I can redeem it against something else. I have created an account specifically for this. Fast forwards a couple of months, I have placed an order - had to use up the credit as wowcher would not give you the money back, only wowcher credit in your wallet. To me this was fair enough as this was a gif anyways. Placed in the order with the item no. *******, meant to arrive on the 12th of December, just in time for Christmas. It never did. Contacted wowcher. They told me to contact the merchandiser directly. Done so. They told me the order has been lost in transit and refunded me.
Mid January I have placed a second order with no. ******* Same story. Never arrived. Contacted the merchandiser, they told me same thing: Hermes said parcel is lost in transit. Asked for a refund. They said they will give me a full refund. Got an email from wowcher with the following: "We have arranged a credit refund of £2.73 for order number *******, item number *******. This has been added to your Wowcher Wallet and will expire on 12/05/2020. NB: This order included a NON-REFUNDABLE credit amount of £22.76 "
Emailed Wowcher and the merchandiser to enquire how that 22.76 quid are non refundable, no answer.
Disgusting service. Disgusting attitude. Seeing other reviews similar to mine, I can tell this is how they are making money, they just hope people will not make a fuss over small sums. It will not be the case with me. I will make sure to leave this review on every website their name appear and hoping in this way to warn other people from using them.

Stay well clear there fraud and taking money and not recommended I placed a order and cancled within 20 mins won't reply. Stay clear

I ordered a family photoshoot (Christmas gift) and asked for gift pack in Nov, didn't receive till middle Dec after chasing it on what's app and Facebook.

Packaged it up and my daughter was due to have her new baby in the new year. Checked dates ect. Anyway my daughter tried to redeem the gift code to find out expired... Bare in mind I never received a email with voucher or reminder to say it was to expire.

Anyway contacted their suppose customer service on WhatsApp /Facebook to be told the voucher expired end of Dec and to check my voucher. Informed them was a gift and no expiry date. They sent me a message stating it clearly states expire date. No refund.

Queried and pointed out where is expire date? Sent pics of vouchers etc.

He sent me a voucher that was supposedly emailed (deffinately didn't receive as was a gift) sent proof of my message vouchers etc and voucher pack... Guess what yeah had an expiry date from Oct to Dec 21 but also stated to be used by June 22. Queried the dates to n/r. Ignored my messages. Then had cheek to ask me for feedback... Bare in mind my case wasn't closed and never had a reply to my queries.

I replied feedback... You got to be kidding me my case isn't answered and not closed. Got a message back sorry I don't understand what is your feedback to our customer service from 0-unsatisfactory - 10 excellent. Replied back 0.

I did get my refund straight away after going through PayPal. And seconds after putting request in received refund.

Stay away from Wowcher. Unable to email or speak to anyone. Can only use Facebook or WhatsApp. Disgusting they Happy to take money but hard to get refund.

Bought bedding from an ad displaying the bedding and postage no bedding came wowcher refused refund no money returned

Thieves,conmen fraudsters selling cheap Chinese crap and non existent holidays.You can only contact them thru WhatsApp!

Brought security camera never arrived no communication had to get money back via PayPal wouldn't recommend

Spoke to Tom from Wowcher who was extremely unhelpful and rude I should have read the reviews first. Wont be dealing with them again.

The service I received from Wowcher was absolutely appalling. Took my money, supplied nothing! Scam?

Do not order from this lot ever scam stay away look at review it's truly shocking no one to answer phones hiding behind the virus as usual

Really bad customer and can't get the order right
We ordered a black item which come in 2 boxes. They sent out 1 box in black and one in gray. Even though the colour is on the outside of the box. Tried to ring and was told no one meaning the phone due to covid. So tried live chat only to be told that they cant help and we need to contact customer services by email as this is the only way to make contact. I did this to get an auto reply saying they will reply in 48 hours. They replied with a question which I answered and again another 48 hours for another reply with another question. This went on for over a week. Then they said they will pick up the wrong box and when they get it back they will send out the right one. I asked why they couldn't just send out and pick up at the same time. I didn't get an answer to that. That means I had to stay in for 3 different days to get my order. They were meant to pick it up today and they didn't. I have emailed again which will take 48 hours again. This could of all been sorted with one call if I could talk to someone on the phone. I'm am so feed up with the service I looked up getting a refund and returning the item. All i could find was that they will collect it and credit my account. I want a full refund paid back into my bank account not in theirs. Do they really think I would buy off them again after this kind of service. No chance. I would not recommend or advice anyone to buy off wowcher. They have really bad customer service. They have your money and don't seem to work to any logic. Never buy of them again. I would rather pay twice as much off some more reliable. You have been warned.

This company are thieves I have been trying get a refund, no reply many emails they took my money, I thought I was getting a product not a voucher.

Ordered 4 April now 20 May face masks Merchant (VIVO) said oh on there way still waiting for
Items, talk on chat get cut off will never order again