Wowcher UK has a rating of 1.0 stars from 280 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wowcher UK most frequently mention customer service, trading standards, and email address problems. Wowcher UK ranks 702nd among Marketplace sites.
This company does not typically respond to reviews
I ordered a bed frame through this company and decided to change for different style even when I redeemed voucher. I rang them up directly they were so helpful and pleasant as I was so worried cause Wowcher took so long to respond and furniture Italia refunded me straight away through PayPal. I'm very pleased
I was misled by this site's advertising into believing I was buying an actual product, not just a voucher, so I didn't check the details of the confirmation email straight away and only looked for it to find out when the product would arrive 11 days later. I found instead an email with a voucher code that had expired 6 days after purchase. They are refusing to refund me, despite their claim to offer 14 day no quibble refunds for all unredeemed vouchers. Given the other reviews I found here after I realised my misunderstanding, it seems this intentional misleading of customers is a significant part of their business model, which to me makes it a scam.
I purchased wireless EarPods and I today got an empty box delivered so annoyed I need a refund or the items I ordered!
"Quilted memory 3000 Pocket spring double mattress"…
We purchased a "Quilted memory 3000 pocket spring matress where we paid £134 plus £20 for delivery. After having slept on it the first night, places where our bodies laid have sunk! Total disappointment! Our old mattress is in a better condition than this one! I am disgusted that first time ever I bought something from wowcher proved to be totally useless!... to make things worse they tell me I cant return the matress after just one day!... do not have antyhing to do with these thieves!
As of today this is what I received as a response of SUING boyh Wowcher and PayPal: (you people should also do the same to these thieving companies.
AS of today this is what I received from wowcher (paypal also wants to settle it out of court):-
Liam Flood
12:19 PM (8 hours ago)
To me, Wowcher
Dear Tekin Moustafa
We write in response to your claim number J25YJ971, dated 18th July.
We note that the cost of the order in question amounts to £153.99 yet you have claimed for £485.99. We consider your request for us to pay an additional £332 to be both unsubstantiated and unreasonable. However, to avoid both parties entering what may be lengthy legal proceedings we are prepared to offer payment of £203.99 to settle your claim and immediately dispose of these proceedings. This figure has been calculated as set out below:
Cost of product plus delivery: £153.99
Court fees: £50
This offer is made without any admission of liability and in full and final settlement of:
A) claim number J25YJ971; and
B) all and any actions or claims against Wowcher Ltd in relation to the matters claimed, or in connection with such matters.
Please confirm by reply a) the account details to which payment should be made (as specified below), and b) that you will notify the Court that the claim has been settled and the hearing shall be discharged.
- Account Number:
- Sort Code:
- Bank address:
- Account holder name:
Yours sincerely
Wowcher
Tip for consumers:
once you pay your money, you will find out then that there is no "CUSTOMER SERVICE" and you will be going around like a chicken without the head! they are scammers!..you will never get your money back!
I have made an application to the Money claim Court and result is both Wowcher and Paypal who previously brushed me off want to now refund if I cancel the court claim. my claim is £485.00 instead of 134+19.99=159.99.(mattress and delivery charge)...I say let them scream!
Products used:
mattress
Up to 80% off UK restaurants, hotels, entertainment, spas & more! Customer Support@Wowcher_Support, we're here M-F, 8am-4:30pm.