Overview
Wren Kitchens has a rating of 3.7 stars from 990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wren Kitchens most frequently mention customer service, much trouble and whole process. Wren Kitchens ranks 2nd among Kitchen sites.
Everything went wrong. Kitchen was mismeasured, the pre-fit survey did not pick up the existing plumbing connections in the house, meaning once the fitting started, the whole kitchen had to be replumbed to get it to work. Parts on the order were missing, and took up to 14 days to replace. Parts were ordered by their kitchen fitter the wrong size. Parts were not complete when they were opened. The costs to myself on top of the kitchen for fitting ended up half as much as the kitchen due to Wren's incompetence. The Wren Customer installation team do not answer the phone for hours, leave you hanging on for hours once you do get through, and generally don't give a damn. The Wren Resolution Team is shocking, agreed i was owed compensation, but would not discuss how much until the job was finished, and then, on completion, offered me £100.00. I went to the ombudsman who fortunately ruled in my favour and i ended up with about £350.00 compensation, despite having spent around £5k on the fitting. I would avoid using Wren at all cost.
Super, professional service providing quality products and tailored planning for you're personal requirements. Every detail was carefully planned from start to finish by knowledgeable Customer Support Agents.
Wren provided an amazing seamless service from start to finish also providing high quality products!
The design team factor in many ideas that you would never think off.
Thank you so much for leaving a glowing review, James!
We're delighted to hear that you are happy with our service and the quality of your kitchen.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
From the initial viewing in Store to the finished product - I can't praise Wren Kitchens and their fitters enough! We are so pleased with our new kitchen. Thank you Wren!
Thank you so much for leaving a glowing review!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Had a great experience in purchasing from Wren including a personalised service. Following delivery any errors (which I guess were to be expected) wee quickly rectified. Happy with our new kitchen!
Thank you so much for sharing your positive experience with us, Mohammed!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
After having our bedroom done, we have ordered another for my son's room as loved the quality so much! Great service from Dan in Southampton as always, thank-you.
Thank you so much for sharing your positive experience with us, Sharon!
We're delighted to hear that you are happy with our service and the quality of your bedroom.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of #TheGreatWrenovation.
Best wishes,
Anna
My experience from start to finish was great, one small problem was dealt with very quickly through customer service. I would defiantly recommend wren kitchen
Thank you so much for leaving a 5 star review, Candice!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority and your recommendation means a lot to us!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of #TheGreatWrenovation.
Best wishes,
Anna
From dealing with the sales assistant, Andy West, to the actual delivery and fitting everything went seamlessly with no negative issues at all. I would certainly recommend Wren Kitchens.
Thank you so much for leaving a glowing review, Judith!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority and your recommendation means a lot to us!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Great designer who interpreted our needs exactly. Product supplied on time and in good condition. Wel;l packed. Didn't use Wren installers, too much money and too many "extras"
Thank you so much for leaving a 5 star review, John!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Designer was available to answer any queries and make 'tweaks' to our original design. Fitters arrived on time, were very efficient and friendly.
Thrilled with result!
Thank you so much for leaving a glowing review, Brian!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of #TheGreatWrenovation.
Best wishes,
Anna
Up until 2 week after the work was completed, I received an invoice from the Wren appointed fitter changing for work already listed in the contract, I passed the invoice to Wren who passed it around until it reached customer services who think i should pay for modifications to an incorrect wall unit and pay additional costs to install the waste pipes to my sink.
Had a couple of issues with our kitchen but a couple of phone calls and these matters were resolved immediately without argument. Excellent aftersales service.
Thank you so much for leaving a 5 star review, Elizabeth!
We're glad to hear that any issues with your kitchen were quickly resolved with just a couple of phone calls.
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
I bought our kitchen from Croydon store,staff very helpful they solved all the issues in few days,and they was keeping us updated all along until we had the delivery.
Thank you so much for leaving a glowing review, Mrs Larisa!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Show room had a good display.Designer was helpful,and patient and had some good suggestions.
Delivery went to plan and men were pleasant,friendly and packed it well in garage.
We used our own fitter.
Thank you so much for sharing your positive experience with us, Richard!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Very professional from start to finish.
Information and updates regularly and accurately.
No hesitation in recommending Wren to anyone considering a new kitchen.
Thank you so much for sharing your fantastic experience with us, Malcolm!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority and your recommendation means a lot to us!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Very pleased with our new kitchen. Very good quality, all happened as planned, delivered on time, installed on time with the precision. Happy to recommend. Thank you!
Thank you so much for sharing your positive experience with us, Klaudia!
We're delighted to hear that you are happy with our service and the quality of your kitchen.
Your satisfaction is our priority and your recommendation means a lot to us!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Every stage was easy and stress free and we ended up with a beautiful kitchen. Wren listened to all our queries, helped us with every change we requested and were very professional and accommodating.
Thank you so much for sharing your fantastic experience with us, Sarah!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
The kitchen units were delivered with care and attention. Everything was stacked neatly and efficiently. All I had to do was to sit down and watch the men work.
Thank you so much for leaving a glowing review, Margaret!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
I ordered a brand new kitchen from Wren and was very happy with the design and delivery service - it was a smooth and professional service from start to finish.
Thank you so much for leaving a glowing review, Ruth!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of #TheGreatWrenovation.
Best wishes,
Anna
Excellent service from design to delivery. One missing/ incorrect part which was replaced quickly. We will definitely be using wren again for our next kitchen.
Thank you so much for leaving a 5 star review, Mark!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for leaving a glowing review, Julie!
We're delighted to hear that you are happy with our service and the quality of your kitchen.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna