Wren Kitchens has a rating of 3.7 stars from 899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wren Kitchens most frequently mention customer service, great experience, and whole process. Wren Kitchens ranks 2nd among Kitchen sites.
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From start to finish Wren were really helpful. The design stage was great, any changes we made were all dealt with. The delivery was spot on, even the flooring which came from another company arrived exactly on time. We had quartz tops, expensive compared to alternatives but worth it in my opinion. The measuring and fitting of these tops also went like a dream, they delivered ahead of schedule. The quality of the units is very good. To cap it all the 0% finance deal really made it worth doing, I would certainly recommend Wren based on my experience with them.
I have had the cabinets for 3 yrs. Now they are coming unglued at the bottom of the cabinets.I have to say I have had nothing but problems from the beginning. It took months to get the cabinets in and right. And now they are falling apart. Very disappointed and unhappy.
Good all round experience. Fitter had no problems with installing the ready made cabinets. I am very happy with the end result.
The only snag was that after the worktop was fitted and before the kitchen was actually used, it became obvious that there were two blemishes in the surface which could be seen quite clearly in the daylight from the window. One was a very unusual, clear imprint of something that looked like a tool of some kind. This was six inches long, running in from the rounded edge of the worktop - it was perfectly straight, about quarter inch wide, ending in a very distinctive hook-like shape. The second was a definite gouge out on another part of the kitchen worktop. Wren replaced the worktop without question when looking at the photographs of the blemishes. I am waiting for warmer weather before having the new top fitted as cutting has to be done outside.
Date of experience: April 11, 2023
From selecting kitchen to delivery brilliant service. Store operative thorough. Listened to any concerns and was obliging, understanding and helpful. Always available throughout the process. Many thanks.
Date of experience: June 23, 2023
From the moment we entered the shop in Stockton we where greeted by Matthew who helped us in every way for us to get the kitchen we wanted.Everything was very smooth from start to the men fitting it leaving no mess at all. Mathew...Chris and Josh are a credit to your company
Date of experience: June 12, 2023
Thank you for leaving a 5 star review, Kathy.
I'm delighted that Matthew provided such a thoughtful design experience, and it's great to hear your feedback for your installers Chris and Josh.
Your new kitchen looks stunning - what a great combination of style and colour!
Anastasia
First time buying a kitchen and our designer made it all very easy. We installed everything ourselves which was fine and the units seem to have good build quality. Feels like they're going to last a long time.
Date of experience: June 22, 2023
I shopped around for a kitchen and Wren stood out a mile in terms of the planning / design service and on price. The VR was outstanding and would definitely recommend you try this before making your final choice.
Date of experience: May 24, 2023
Thank you for those 5 stars, Martyn.
I'm delighted you chose Wren for your recent kitchen transformation, and it's great to hear your feedback on our Virtual Reality experience.
Now your project is complete, I hope you're enjoying your beautiful new space!
Anastasia
From the moment I visited the Cardiff store,to the finished kitchen I felt like a valued customer, the young man who designed my kitchen, gave me lots of ideas,that I would never have thought of, and the 3D image room was amazing,...During the following visits, the designer checked the day's prices of the white goods, and if cheaper on that day reflected it on my overall price...The installer they suggested was brilliant,no problems at all...I would certainly recommend Wren to all needing a new kitchen.
Date of experience: June 6, 2023
Thank you for those 5 stars, Shelia.
I'm delighted you had such an inspiring visit to our amazing Cardiff showroom, and it's great to hear your feedback on our wide range of offers.
Now your project is complete, I hope you're enjoying your beautiful new kitchen!
Anastasia
Not enough information on some details. The videos were difficult to get on internet. The packing and product was excellent. There was always help available. There was no real installation instruction. Had to wing it but on the whole it's beautiful. We are still not finished. If I had to do it again it would be much easier having gone through it before. The cabinet installation is like doing a puzzle. It was a fun project to do together with my husband. A real accomplishment for me. I feel great and am and will always sing Wren kitchens praises
Date of experience: January 29, 2023
Thank you for leaving a fantastic review, Kathleen.
Your feedback is so appreciated - I'm delighted you're enjoying your gorgeous new space!
Anastasia
The designer came to our house on time and we chose everything from his big van. We didn't have to go in store all. If I had a enquiry I received an answer same day. The fitters were helpful and respectful too.
Date of experience: December 31, 2022
Thank you for those 5 stars, Georgina.
I'm delighted that you had such a great Mobile Design Centre experience - it's such a useful option, isn't it?
I hope you're enjoying your beautiful new kitchen!
Anastasia
We received great support from Wren from the start. They staff were friendly and knowledgeable, making suggestions but never pushing a sale so we felt comfortable and well looked after.
The delivery men and quartz worktop fitters were respectful and courteous. The kitchen came with clear plans and a video that made it fairly straightforward to fit and any time we needed help there was someone on the end of the phone. We are delighted with the quality and style of our kitchen. Thank you Wren.
Date of experience: December 23, 2022
Thank you for the lovely review, Nicola.
It was a pleasure reading your fantastic feedback, and particularly nice to hear about your highlights along the way - I hope you're enjoying your beautiful new kitchen!
Anastasia
Everything went more smoothly than I dared hope with the fitting of my new kitchen. It seemed like such a big and complicated job, I was sure things would go wrong! No need to worry! Everything arrived as ordered and Anthony the fitter was a star!
Date of experience: May 28, 2023
Thank you for leaving a 5 star review, Karen.
I'm delighted you felt supported at every stage of your kitchen project - I hope you're thoroughly enjoying your beautiful new space!
Anastasia
There was much to like about Wren's service. Good communication and advice in the early stages and opportunities to make changes as necessary. The fit undertaken by Wren was reasonably straightforward and we are happy with the end product. But the fitter had advised that additional materials were required which were not ordered and therefore not provided at the time. This has led to significant delays in getting the extra materials provided and fitters back to complete the work. There was also some effort needed to persuade Wren to agree to remove waste from the site for a second time which could have been avoided had the work been undertaken as originally programmed.
Date of experience: June 6, 2023
Thank you for leaving a review, John.
I'm sorry to hear that you feel unhappy with some aspects of your Wren journey - your feedback regarding these issues is appreciated, and has been noted.
If there are any outstanding problems that you'd like to discuss, please send your order details and more information to reviews@wrenkitchens.com.
Regards,
Anastasia
First class. I had been to a few other showrooms but Wrens had quite a few more styles that suited me. I explained my taste and plan to my designer and she was on the same wavelength as me asap. Very easy to go through my design. Fitting was well organised and went well. You get what you pay for and I wanted this kitchen to last for my older years. I purchased at sale time so happy with price.i would certainly recommend Wren to all
Date of experience: June 5, 2023
Thank you for leaving a 5 star review, Sian.
I'm delighted that your designer was able to create a plan perfect for your requirements - now your project is complete, I hope you're enjoying your beautiful new kitchen!
Anastasia
While I had my reservations about the whole process of ordering a new kitchen the entire experience was made palatable and enjoyable. Through the helpful and friendly attitude of all the staff we were in contact with from the patient designer to the enquiry staff on telephone and the delivery people involved.
We did not use Wren installers, and to be fair. I had no problems with our own installer.
The kitchen itself has proven to be faultless and as attractive as we had hoped in our early days of choosing the elements. And it has been such a relief that this big purchase decision was not marred by problems or disappointments and I would recommend Wren to anybody who wants to know about a good choice, for their next kitchen
Date of experience: December 22, 2022
Thanks for the wonderful review, Robert.
I'm pleased that your experience with us was enjoyable, and it's particularly lovely to hear your feedback on the team members you encountered at each step of your journey. I'm so happy that your kitchen transformation was as stress-free as possible.
I'm delighted you love your new kitchen, and I hope it brings you lots of joy!
Anastasia
Wren kitchens have been very supportive from the very first appointment to discuss possible designs. Rachael, our designer was extremely supportive and always available to help during the process, right through to completion. We had a couple of issues with supplies, including one pack of flooring was needed to finish the job. Wren Kitchens support team were great at sorting the problems and helpful with enquires. We've had our kitchen for a couple of months and our visitors are impressed! It is practical as well as smart and everything that we wished for.
Date of experience: July 21, 2023
From our very first visit, to the design consultations through to delivery, we can't fault Wren. We just love the many colour and style options that were available. Special thanks to Owen from Plymouth who we feel went above and beyond to incorporate all of our needs and designed a beautiful place to be.
Date of experience: October 6, 2022
Extremely happy with the service we received from Wren in Hereford. The designer understood our needs and offered practical advice with regards to some bespoke carpentry that was required.
The kitchen arrived on time and we had no issues with what was supplied.
Overall: extremely impressed!
Products used:
Kitchen and Appliances
Date of experience: April 18, 2023
Thank you for leaving a fantastic review, Fergus.
I'm delighted that you had such a positive experience at our amazing Hereford showroom - your kitchen looks stunning!
Anastasia
Dee was fabulous. With his help, we were able to design our dream kitchen within our budget. We would highly recommend any one looking to re do their kitchen look no further than Wren Kitchens in Milford.
Date of experience: January 2, 2023
Thank you for the wonderful review, Jamie.
I'm delighted that Dee from our brilliant Milford showroom provided such an inspiring design experience, and it really is wonderful to hear that you now have your dream kitchen!
Anastasia
Buying went well, very attentive, etc but after install we had a few minor issues, we were told by the installer a few panels would be replaced and never heard back even after contacting our wren designer.
Did so above.
Convenience
Date of experience: December 30, 2022
Thank you for leaving a review, Carol.
Although I'm pleased to hear your showroom experience was positive, I'm sorry to hear about your installation issue - please could you message me here with more details?
Thanks,
Anastasia
Ordered a Wren kitchen in March when they were £2900 less that another DIY shop. Was delivered in May and installed by myself thru the concise and clear instructions provided. Had a frontal missing so went online and ordered it for free and it arrived next day by courier service. Overall could not fault the service of Wren Kitchens and would recommend to others.
Date of experience: May 31, 2023
Thank you for leaving a fantastic review, Mike.
I'm so pleased that your experience with us has been positive from start to finish, and it's great to hear that your frontal issue could be easily resolved.
Now your project is complete, I hope you're enjoying your beautiful new kitchen!
Anastasia
Good experience with very friendly people, designed the kitchen in about one hour, next day changed few appliances and cupboards and everything fit perfectly. Thank you for your help and for dedication.
Very good
Nice and good quality
Date of experience: December 30, 2022
Thank you for the brilliant review, Ramses.
I'm so pleased that your experience with us has been as stress-free as possible - I hope you're enjoying your beautiful new kitchen!
Anastasia
Wren kitchens Worcester were fantastic, from initial contact, through planning and delivery, to fitting (the fitters were outstanding). We are really delighted with our new Utility Room. Sadly head office are not as good and as a returning customer it proved impossible for them to update their records/computer to our new address.
Date of experience: June 18, 2023
I bought a milano mettalic night kitchen in matt finish with a white marble effect work top to give with it.
With wren you book an appointment to go to there
I had a designer David Taylor llandudno branch who was so helpful in designing the kitchen with lots of helpful advice.
After seeing the kitchen on a TV screen you are then taken to a room using 3d tech and you can walk round your virtual kitchen.
Once ordered I had a date for delivery and it was delivered on time.
Unfortunately 2 items were missing from the order but after phoning the items were sent.
There is an app that wren uses that you download to order parts which is also very handy.
I have an island with a large work top on it after fitting my fitter noticed a scratch on the corner it cost £680 I emailed wren about it and they decided to replace it for me without coming out to look at it which I thought was really good.
That is why I have given 5 stars for their service well done wren!
Date of experience: October 3, 2022
Went into wren kitchens Stockton not really knowing what we wanted. After having a look around we found our perfect kitchen actually on the way out so made an appointment with Lynsey to design our dream kitchen. Lynsey was really friendly and informative and listened to what we wanted. The kitchen is now in and we love it. The whole process was smooth and simple. And I would recommend wren to anyone.
Date of experience: October 24, 2022
Thank you for the fantastic review, Heather.
I'm so pleased that you had such a positive experience at our brilliant Stockton showroom - I hope you're enjoying your beautiful new kitchen!
Anastasia
Wren were excellent from the point of measuring up - to final installation. Was great fun selecting kitchen and seeing how it would look on the planners 3D PC in store. My old kitchen was dismantled and taken away. Schedule of work was discussed and arranged as per my availability. Nothing was too much trouble. I would highly recommend WREN kitchens
Date of experience: March 23, 2023
Thank you for leaving a fantastic review, Gina.
I'm so pleased you chose Wren for your recent kitchen transformation - it's a joy to read your outstanding feedback!
Anastasia
The Doncaster Wren team were fantastic. The designer Duncan was brilliant and patient when I kept getting messed around by builders. James in the customer care tram was fantastic when sorting out the problems with scheduling, nothing was too much trouble and Phil the fitter was awesome, his attention to detail was brilliant. We now have a fabulous kitchen that took less that 3 months from order to fit. Brilliant.
We had to move to fit around my availability and there were a few pieces ordered in error - all sorted in less than 5mins.
Referred by a friend, liked the deep wall cupboards, that the units come pre-built and the range to choose from was fantastic. The only limitation is your imagination and your wallet!
Date of experience: January 5, 2023
Thank you for leaving a lovely review, Leah.
I'm delighted that our wonderful Doncaster showroom team, and Duncan in particular, supported you throughout your kitchen project. It's also lovely to hear that James and Phil were both helpful, and I'm so pleased that any issues you encountered were quickly resolved.
I hope you're enjoying your beautiful new kitchen!
Anastasia
Wren manufactures quality, made-to-order kitchens. Every kitchen we design and build is based on a simple promise - something for everyone, whatever your budget. Get started using our online kitchen planner, or talk to our kitchen designers, who can design your new kitchen in one of our 108 showrooms across the UK.
From the early days of the fitted kitchen to launching Infinity Plus, Infinity and Vogue, the family behind Wren has been setting the pace for the kitchen industry. Their journey has taken them from Yorkshire to the US and back again but they've always kept quality and affordability at their heart.
Thank you for leaving a fantastic review, Irene.
Although I'm sorry to hear about your worktop issue, I'm pleased that this problem could be easily resolved.
I hope the rest of your project goes wonderfully. Thank you for sharing such brilliant feedback with us!
Anastasia