Wren Kitchens has a rating of 3.7 stars from 899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wren Kitchens most frequently mention customer service, great experience, and whole process. Wren Kitchens ranks 2nd among Kitchen sites.
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From start to finish Wren were really helpful. The design stage was great, any changes we made were all dealt with. The delivery was spot on, even the flooring which came from another company arrived exactly on time. We had quartz tops, expensive compared to alternatives but worth it in my opinion. The measuring and fitting of these tops also went like a dream, they delivered ahead of schedule. The quality of the units is very good. To cap it all the 0% finance deal really made it worth doing, I would certainly recommend Wren based on my experience with them.
I have had the cabinets for 3 yrs. Now they are coming unglued at the bottom of the cabinets.I have to say I have had nothing but problems from the beginning. It took months to get the cabinets in and right. And now they are falling apart. Very disappointed and unhappy.
Wren kitchen in wilkes barre was an amazing experience. They took the headache put of getting a new kitchen in many ways. Our designer really thought out our kitchen space for it's functionality and price. We couldn't be happier.
Date of experience: December 20, 2022
In May I raised an issue with 2 frontals in my kitchen which was installed in April.The works have now been carried out satisfactorily by 2 very good guys, thank you. The only negative was it took 3 months with constant chasing to get the work done.
Date of experience: August 5, 2023
From start to finish, the experience we had with Wren was easy and completely satisfactory. From our first visit, we were treated amazingly and the professional staff were awesome. We were given lots of choice and the designer helped us make the right decisions. Even the delivery team were polite and respectful. I would highly recommend the Wren app, easy to use and full of information about your order. Thank you Wren for a 5* experience
Date of experience: May 24, 2023
Thank you for leaving an excellent review, Sheila.
I'm so pleased that your experience with us has been positive from start to finish, and it's great to hear you felt supported at every stage of the process - now your project is complete, I hope you're enjoying your beautiful new kitchen!
Anastasia
From start to finish, we had a very positive experience. The kitchen looks amazing. Very happy with the finished result. Would highly recommend. My daughter has also ordered her new kitchen from Wren.
Date of experience: June 12, 2023
Thank you for leaving a 5 star review, Linda.
I'm so pleased that your experience with us has been positive from start to finish - your new kitchen sounds beautiful, and I hope it provides lots of lovely memories!
Anastasia
Our second Wren order, this time for a new utility room. Both orders have been worthy of 5 stars. What was new this time was the fully stocked mobile showroom which meant we didn't need to go in to the shop in town, at any stage. The measuring device was precise and the design perfect for our space and needs. The installer (Dane) was simply brilliant. Our new room is perfect. Thanks
Date of experience: May 24, 2023
Thank you for leaving a fantastic review, Neal.
I'm delighted you returned to Wren for your most recent project - your new utility room sounds gorgeous!
Anastasia
Disruption was kept to a minimum. Installers were very helpful and considerate. They were always on time and very clean. This was great especially compared with some kitchen horror stories we have heard.
Date of experience: April 13, 2023
Thank you for leaving a 5 star review, Judith.
I'm so pleased that your experience with us has been positive from start to finish - I hope you're enjoying your beautiful new kitchen!
Anastasia
From start to finish our experience was brilliant. The home visit to go through what we'd like, the look around the showroom, the design that was created, the ease to make adjustments and delivery team were all amazing. Our designer, Kieran was very helpful with listening to what we'd like, offering advice and ideas that added to our expectations and made the whole experience from start to finish beyond what we expected. Cannot fault our experience in the slightest.
Date of experience: October 3, 2022
Thank you for leaving a wonderful review, Will.
I'm delighted that Kieran provided such an inspiring design experience, and your finished kitchen looks absolutely stunning - that colour is gorgeous, and I just LOVE your sink!
Anastasia
We went to Wren in Preston the showroom is on two floors with lots of kitchens to choose from. Ian lamb our designer listened to what we wanted to achieve and he designed a kitchen which had all intregated appliances and suited all our needs. The delivery went smoothly with everything there and we were kept informed at all times when things were happening regarding having our template and fitting done for our quartz work surface. Our experience at Wrens was first class and we would definately recommend them. We did get our own kitchen fitter to install our kitchen.
Date of experience: December 27, 2022
Thank you for the excellent review, Julie.
I'm so pleased that you had such a great visit to our wonderful Preston showroom, and it sounds like your designer Ian provided a thoughtful design experience, which is lovely to hear.
Your kitchen sounds beautiful - I hope it brings you lots of happiness!
Anastasia
We spent lots of time shopping around different companies for our new kitchen- but we are so glad we chose Wren in the end. The customer service from the measuring up process, to the design appointment and then delivery (and everything else along the way) was second to none. I'd recommend downloading the app too- very helpful to track the progress. The kitchen itself is fab quality and looks great! Couldn't recommend them more.
Date of experience: May 31, 2023
Thank you for leaving a 5 star review, Lucy.
I'm so pleased that your experience with us has been positive from start to finish - your new kitchen sounds beautiful!
Anastasia
We had a new kitchen put in by Wren. From the start of the process until the end they were professional and accommodating. The workmanship could not be faulted and we are extremely happy with out new kitchen
Products used:
Kitchen
Date of experience: September 29, 2022
Fantastic service from design to delivery and aftersales.
Had a few bits missing from the delivery but they were quickly ordered and delivered through the Wren App. I highly recommend Wren for a kitchen refurb.
Date of experience: October 7, 2022
Hi Asif,
Thank you for taking the time to leave a review. It's great to hear that you received such excellent service from the team.
We're very grateful that you did not let the incident hinder your experience with us.
We would love to see your new kitchen, so why not enter it into our #Wrenovation competition for a chance to win £750! Or enter by sending pictures to: wrenovations@wrenkitchens.com.
Please don’t forget to add your postcode or order ID!
Thanks,
Wren Kitchens
From our first contact and appointment with Wren to the 'finished' article we could not be more pleased with the end result.
It is always an upheaval but we are delighted with our new kitchen, excellent quality and looks great!
Date of experience: June 25, 2023
The kitchen will always be the most difficult refits to do, however, the Plymouth showroom experience was excellent, a couple of trips back to finalise plans, used their approved fitter who we couldn't fault, did all the extras we required as well.
Date of experience: January 4, 2023
Thank you for those 5 stars, Chris.
I'm so pleased that our Plymouth showroom did a great job of supporting you throughout your kitchen transformation - that's wonderful to hear.
Anastasia
Absolutely disgusted with customer service from Wren. The induction hob was broken in transit and I have called on a number of occasions and no answer. We were told that we would definitely receive it within the next few days and now been told that it won't be for another 10 days. We have to pay the electrician and now have to wait over a month for him to fit it. Wren have done nothing to resolve this. Heartbroken.
Tip for consumers:
Absolutely disgusted with customer service from Wren. The induction hob was broken in transit and I have called on a number of occasions and no answer. We were told that we would definitely receive it within the next few days and now been told that it won't be for another 10 days. We have to pay the electrician and now have to wait over a month for him to fit it. Wren have done nothing to resolve this. Heartbroken
Date of experience: April 4, 2023
Thank you for leaving a review, Harminder.
I'm sorry to hear that you feel unhappy with your experience.
I've forwarded your feedback to our Customer Care team and have asked that they investigate.
Thanks,
Anastasia
From the moment we walked into the showroom to the time the kitchen was delivered we were advised by a very knowledgeable salesman ( there was a part missing but was sent in a couple of days) and just as important the wife is very happy with her new kitchen. Well done wren great service
Date of experience: March 24, 2023
Thank you for leaving a brilliant review, Chris.
I'm so pleased that your experience with us has been positive from start to finish - your kitchen sounds beautiful!
Anastasia
We are so impressed with Wren from start to finish. The after care we received was very impressive. We had a couple of minor issues and Wren resolved these issues very quickly. I would definitely use Wren again. Lovely experience and stress free.
Date of experience: March 4, 2023
Thank you for leaving a brilliant review, Sean.
Although I'm sorry to hear you encountered a few issues, I'm pleased that these problems could be easily resolved.
Now your project is complete, I hope you're enjoying your lovely new kitchen!
Anastasia
From the design stage right through to delivery, the service and quality was excellent. Our new kitchen was fitted in readiness for Christmas, and it was a delight to cook Christmas lunch! Our friends who have visited are so impressed with it too! Thank you Wren!
Date of experience: January 3, 2023
Thank you for those 5 stars, Peter.
It's a pleasure to read your fantastic feedback, and I'm delighted to hear that your kitchen was sorted in time for Christmas - I hope your delicious Christmas lunch went down a storm, and may your beautiful new kitchen bring you lots more lovely compliments, and plenty of joy!
Anastasia
We visited the Exeter store and met with Ben the kitchen designer, he couldn't have been more helpful in designing our beautiful kitchen and going through all the different designs / appliances etc with us, at no point did we feel pressured, just pure customer based satisfaction.
8 weeks on and we now have our dream kitchen fitted by their approved installers, the whole process from design / delivery of the kitchen and the installation process couldn't have been any better. Its been a pure pleasure buying from Wren and can't fault their service in anyway
Date of experience: June 6, 2023
Thank you for leaving a brilliant review, Gavin.
I'm delighted that Ben provided such a thoughtful design experience, and it's great to hear how supported you felt at every stage of your journey with us - I hope you're enjoying your beautiful new kitchen!
Anastasia
From initial consultation and being welcomed in store to the pre fitting and measurements being done the whole process was smooth and professional. Delivery on schedule and the fitter was amazing. When we had questions Wren came back within hours and the responses were well coordinated and relevant. Would definitely recommend!
Date of experience: January 25, 2023
Thanks for leaving a review, Andrew.
It's a joy to read your wonderful feedback - I hope you're enjoying your beautiful new kitchen!
Anastasia
Ryan at Swansea showrooms was an excellent help in designing and overseeing the installation of my new kitchen. Nothing was too much trouble for him and he was professional and obviously well trained in supporting customers
Date of experience: April 11, 2023
Thank you for those 5 stars, Janet.
I'm so pleased that Ryan provided such a thoughtful design experience - that really is lovely to hear!
Anastasia
Good experience everything went smoothly designer did a great job delivery was on time the back board of one of the cupboards was broken replacement sent out within a couple of days. Would recommend this company
Date of experience: April 12, 2023
Thank you for those 5 stars, Helen.
I'm so pleased that the issue you encountered could be easily resolved - thank you for sharing such fantastic feedback with us!
Anastasia
Paid for kitchen in 2014 & everything was OK. After 5 years the door facings started to delaminate.
They replaced all the doors & sent a fitter to do the work.
Now the replacements are doing the same thing.
They have offered me £266 full & final settlement to resolve this?
Date of experience: October 30, 2023
From the design process to the delivery and installation Wrens were excellent. The quality is great, the appliances are high spec. We received great customer service through out and very pleased with our over all experience.
Date of experience: March 24, 2023
Thank you for leaving a 5 star review, Joanne.
I'm so pleased that your experience with us has been positive from start to finish - your new kitchen sounds stunning!
Anastasia
They measured and designed my kitchen. Delivery was on the date booked. My builders installed in- I had an issue with a tap not working they sent a replacement within 2/3 days. The kitchen looks amazing.
Date of experience: June 12, 2023
Thank you for leaving a 5 star review, Aaliyah.
I'm so pleased that your experience with us has been positive from start to finish, and it's great to hear that any issues you encountered could be easily resolved.
Now your project is complete, I hope you're enjoying your stunning new kitchen!
Anastasia
From day one we were looked after giving us help, guidance and their patience. Yes we had one or two hiccups with delivery but it was rectified very quickly, installation was great and it looks fantastic.
Date of experience: June 6, 2023
Thank you for leaving a 5 star review, Paul.
I'm so pleased that your experience with us has been as stress-free as possible, and it's great to hear that any issues you encountered could be easily resolved - your new kitchen sounds stunning!
Anastasia
Wren manufactures quality, made-to-order kitchens. Every kitchen we design and build is based on a simple promise - something for everyone, whatever your budget. Get started using our online kitchen planner, or talk to our kitchen designers, who can design your new kitchen in one of our 108 showrooms across the UK.
From the early days of the fitted kitchen to launching Infinity Plus, Infinity and Vogue, the family behind Wren has been setting the pace for the kitchen industry. Their journey has taken them from Yorkshire to the US and back again but they've always kept quality and affordability at their heart.
Thanks for the awesome review, Viktorija.
I'm pleased that your experience at our Wilkes-Barre showroom has been so positive - that's great to hear!
Anastasia