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Wren Kitchens has a rating of 3.7 stars from 899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wren Kitchens most frequently mention customer service, great experience, and whole process. Wren Kitchens ranks 2nd among Kitchen sites.
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From start to finish Wren were really helpful. The design stage was great, any changes we made were all dealt with. The delivery was spot on, even the flooring which came from another company arrived exactly on time. We had quartz tops, expensive compared to alternatives but worth it in my opinion. The measuring and fitting of these tops also went like a dream, they delivered ahead of schedule. The quality of the units is very good. To cap it all the 0% finance deal really made it worth doing, I would certainly recommend Wren based on my experience with them.
I have had the cabinets for 3 yrs. Now they are coming unglued at the bottom of the cabinets.I have to say I have had nothing but problems from the beginning. It took months to get the cabinets in and right. And now they are falling apart. Very disappointed and unhappy.
We have had our wren kitchen since January 2023 and we are highly delighted with the look. Our appliances supplied from wren are excellent too.
Date of experience: March 3, 2023
Wren were excellent, communications were very timely and efficient. Delivery of materials worked well and the fitter was also very good.
Date of experience: April 11, 2023
Thank you for those 5 stars, Sally.
I'm delighted you felt supported and informed at every stage of your project - that really is fantastic to hear.
Your new kitchen sounds beautiful!
Anastasia
Outstanding service from start to finish! Excellent product knowledge from our designer and the service we had was second to none!
Date of experience: March 3, 2023
Thank you for leaving an excellent review, Lorna.
I'm so pleased that your designer provided such a high level of service - that really is great to hear.
I hope you're enjoying your new kitchen!
Anastasia
Great experience from start to finish, from the design team, measurement team and delivery. Excellent communication throughout.
Date of experience: March 23, 2023
Thank you for those 5 stars, Natalie - your fantastic feedback is so appreciated!
Anastasia
From have the old Kitchen removed to the finish went really well the kitchen fitter Kane was excellent went out of his way to make sure all went we
Date of experience: June 22, 2023
Experienced and polite sales staff who listened to my requirements. Well priced and delivered to my property on the date and time specified.
Date of experience: June 5, 2023
Thank you for leaving a fantastic review, Jerry.
Although I'm pleased to hear your wonderful feedback, I'm sorry to see your 1 star rating - is there anything we can do to improve your experience?
Thanks,
Anastasia
We had kitchen ordered and the installer has left the job half done and the CS not bothered to resolve
Date of experience: August 9, 2022
Hello UN,
I can certainly understand your frustration, and I'm very sorry to hear that you are dissatisfied with your experience with us so far.
Wren Kitchens do not employ our Kitchen Installers; other businesses are subcontracted to undertake your kitchen install. Whilst they may not be employed by us, Wren expects a certain level of skill and professionalism from all the Installers we recommend.
Wren-approved installers are fully vetted and DBS checked. FIRA accredits Wren with FIRA Gold for Installation and product; our installers are members of The British Institute of Kitchen, Bedroom and Bathroom Installation (BiKBBI).
We are very sorry that you have had problems with your installer, and this is something we are not happy about either.
We've worked to develop unique manufacturing techniques, including specialist paint finishes, adhesive treatments and assembly processes. For example, our doors are manufactured using Wren's specially engineered 230-meter long production line, for a flawless finish. This gives us the confidence to guarantee our kitchens for up to 25 years.
We have asked that you update your review to include some order details so we may look into this further and provide you with a more personalised response.
Thanks,
Kevin
From the first visit at the store the final installation everything went together like a dream was a good purchase
Date of experience: December 20, 2022
Thanks for the fantastic review, Stanley.
I'm delighted that your experience with us was as stress-free as possible - I hope you're enjoying your lovely new kitchen!
Anastasia
Delivered on selected date. All queries answered and dealt with efficiently and politely. Happy with units
Date of experience: January 26, 2023
Thanks for the fantastic 5 star review, Bernadette!
Anastasia
From the design, through to the delivery the whole process was very straightforward and completely satisfied.
Date of experience: May 24, 2023
From start to finish top class kitchen fantastic quality everything was smooth from delivery to fitting
Date of experience: May 25, 2023
Thank you for leaving a brilliant review Alan.
It's a joy to read your fantastic feedback - your new kitchen sounds beautiful!
Anastasia
Great product and the design was great. Spent plenty of time helping to get the design correct and brought the van which has all the products in.
Date of experience: April 11, 2023
Thank you for leaving a fantastic review, Wendy.
I'm delighted you had such a great experience with our Mobile Design Centre - your wonderful feedback is so appreciated!
Anastasia
Very impressed and very happy with full service from original kitchen design in the showroom to the full installation
Date of experience: April 19, 2023
Thank you for leaving a wonderful review, Phil.
I'm delighted to hear you're still enjoying your lovely new kitchen - thank you for sharing such fantastic feedback with us!
Anastasia
The Wren Customer service before sale and after sale is exceptional and excellent. Staff are polite, understanding and helpful.
Date of experience: May 31, 2023
Thank you for leaving a 5 star review, Tesfamicael - your fantastic feedback is so appreciated!
Anastasia
From the showroom staff and our kitchen designer, and everyone involved in the delivery and fitting of our kitchen it's been an excellent service.
Date of experience: December 21, 2022
Thanks for the lovely review, Yvonne - your fantastic feedback is so appreciated!
Anastasia
Good service from Wren kitchens. Lots of help with designing it. It is now fitted and we're delighted with it as it is very good quality.
Date of experience: April 11, 2023
Thank you for leaving a 5 star review, Jan.
I'm delighted to hear you're happy with your beautiful new kitchen - your fantastic feedback is so appreciated!
Anastasia
Excellent design, poor pre installation survey, excellent installation although still awaiting completion 3 months since start of installation.
Date of experience: February 4, 2023
Thanks for leaving a review, Andy.
Your feedback is so appreciated - if you'd like to discuss any of these issues in more detail, please feel free to message directly via Sitejabber with your order information.
Thank you,
Anastasia
Very good experience the fitter was excellent nothing was too much trouble and the quality of units and finish really good.
Date of experience: February 6, 2023
Thanks for leaving a fantastic review, Jacky - your wonderful feedback is so appreciated!
Anastasia
It was very good experience. First time I used this service. I can recommend to all family friends. Very good service I received.
Date of experience: May 24, 2023
Thank you for leaving a wonderful review, Inderjeet.
It's a joy to read your fantastic feedback - I hope you're enjoying your beautiful new kitchen!
Anastasia
The design team is good and very helpful and they are very accurate in term of delivery time and also very good quality
Very helpful and they always solve the issues
Very good quality and competitive price
Date of experience: December 20, 2022
Thanks for the brilliant review, Zeena.
It's a pleasure to read your fantastic feedback about our design team, and it's lovely to hear that your experience with us has been as stress-free as possible.
I hope you're enjoying your lovely new kitchen!
Anastasia
Great from start to finish.
Liam our designer did a perfect job.
Terry our fitter did a perfect job.
All good...thank you Wren
Date of experience: June 27, 2023
From start to finish, our experience was great-from planning to delivery to fitting to completion! Thank you!
Quick prompt service
Large amount of display kitchens
Date of experience: January 7, 2023
Thank you for leaving a 5 star review, Kate.
I'm so pleased that your experience with us has been positive from start to finish - that's wonderful to hear!
Anastasia
We received excellent service, very attentive and made the whole process painless. Very happy with the new kitchen and the service
Date of experience: July 7, 2023
Wren manufactures quality, made-to-order kitchens. Every kitchen we design and build is based on a simple promise - something for everyone, whatever your budget. Get started using our online kitchen planner, or talk to our kitchen designers, who can design your new kitchen in one of our 108 showrooms across the UK.
From the early days of the fitted kitchen to launching Infinity Plus, Infinity and Vogue, the family behind Wren has been setting the pace for the kitchen industry. Their journey has taken them from Yorkshire to the US and back again but they've always kept quality and affordability at their heart.
Thank you for leaving a wonderful review, Hilary.
I'm delighted you're happy with your new kitchen - that really is lovely to hear!
Anastasia