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Wren Kitchens has a rating of 3.7 stars from 899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wren Kitchens most frequently mention customer service, great experience, and whole process. Wren Kitchens ranks 2nd among Kitchen sites.
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From start to finish Wren were really helpful. The design stage was great, any changes we made were all dealt with. The delivery was spot on, even the flooring which came from another company arrived exactly on time. We had quartz tops, expensive compared to alternatives but worth it in my opinion. The measuring and fitting of these tops also went like a dream, they delivered ahead of schedule. The quality of the units is very good. To cap it all the 0% finance deal really made it worth doing, I would certainly recommend Wren based on my experience with them.
I have had the cabinets for 3 yrs. Now they are coming unglued at the bottom of the cabinets.I have to say I have had nothing but problems from the beginning. It took months to get the cabinets in and right. And now they are falling apart. Very disappointed and unhappy.
Superb experience start to finish. Excellent design, fitting and quality. Customer service on point too.
Date of experience: June 5, 2023
Highly recommend to anyone thinking of getting a new kitchen
Ours went along very smoothly with no problems
Date of experience: June 5, 2023
Thank you for leaving a fantastic review, Jacqui.
Your 5 star feedback is so appreciated - I hope you're enjoying your beautiful new kitchen!
Anastasia
Told it would take 4 days took 3 1/2 excellent installation team high class finish well pleased thank you!
Date of experience: June 12, 2023
Thank you for leaving a wonderful review, Dave!
Anastasia
From design to installation we had no issues. The installer was superb and looked after us extremely well.
Date of experience: December 20, 2022
Thanks for the wonderful review, Rob.
I'm delighted that your experience with us was so positive and as stress-free as possible - I hope you're enjoying your lovely new kitchen!
Anastasia
Bought a Wren kitchen a year ago, nothing but issues with delivery being wrong, final print out wasnt the same as on the screen, was incorrect and kitchen fitted when I was away, units ended up in wrong place, oven next to fridge. Wren said just move them, at my expense. Now I have 4 doors with chips in them. I live on my own, so no high footfall and dont cook much. They said its accidental damage. Im appalled, it wasnt a cheap low range kitchen and expected more from Wren. My old cheap kitchen was in situ for over 20 years and lasted better than my new one. Seems very badly made, bad quality
So after my 1 star review Wren replaced 3 doors of by NOT FIT FOR PURPOSE J design kitchen. They want to charge me £62 + VAT for the fourth. Why would I pay for more poor quality doors that wont last long.? My kitchen is just over 1 year old, I live on my own so it doesnt have much footfall. Wren said its my fault the doors are falling apart as I havent looked after it. The amount of complaints on different sites about the poor quality of the J design kitchen is unreal, yet Wren still carries on selling them. Somone said i was "spray painted Cr@P" and I should have done my research first. I expect a decent quality for what I spent on my kitchen. My old chep one was better quality than this. Im disgusted with Wren. Sales lady Naomi in Newport all sweetness and light, until issues arose, then she and the branch dont want to know. Appalling service. Dont be fooled with the smiley sales people and definately dont buy the J design kitchen. I dread to think what my kitchen will look like in 12 months:(
AVOID AT ALL COSTS
Tip for consumers:
Avoid at all costs.
Products used:
full J Design kitchen
Date of experience: October 22, 2023
Loved the showroom and huge range of options. Designer Ryan was professional and patient and offered is options we hadn't even considered
Date of experience: January 2, 2023
Thank you for leaving a lovely review, Karen.
I'm so pleased that your designer Ryan did such a great job of guiding you through the planning process - that's wonderful to hear!
Anastasia
Just want to thank Wren Kitchens and our amazing designer Vik at the Newport branch for making our dream a reality with our lovely new kitchen
Date of experience: January 2, 2023
Thank you for those 5 stars, Jon.
I'm delighted that Vik from our wonderful Newport showroom provided such an inspiring design experience - I hope you're enjoying your beautiful new dream kitchen!
Anastasia
From start to finish Chris from Silverlink was just the best from showing us around showroom advising us and design perfection
Date of experience: April 11, 2023
Thank you for leaving a wonderful review, San.
Your new kitchen sounds beautiful, and I'm delighted that Chris provided such a thoughtful design experience.
Anastasia
Wren were excellent at helping us pick out our dream kitchen! They were very helpful and were vey creative when helping us choose ideas! 10 out of 10
Date of experience: April 11, 2023
Thank you for leaving a fantastic review, Meg.
I'm delighted you felt supported and informed when planning your dream kitchen - I hope you're enjoying your beautiful new space!
Anastasia
Friendly staff and very helpful when chosing the kitchen for a set budget. Clear delivery information. Very happy with the service and kitchen.
Date of experience: December 21, 2022
Thanks for those 5 stars, John.
I'm so pleased that your experience with us has been positive - I hope you're enjoying your lovely new kitchen!
Anastasia
Great service and support. Extremely helpful.
Aftersales service very good. Delivery, updates and communication very clear
Date of experience: March 23, 2023
Thank you for leaving a fantastic review, Stuart - I hope you're enjoying your beautiful new kitchen!
Anastasia
Brilliant experience having a New kitchen having had old one for many years Wrens have done Fantastic job creating it and fitting all New units.
Date of experience: June 2, 2023
Thank you for leaving a fantastic review, David.
I'm so pleased that your experience with us has been positive from start to finish, and it's great to hear how happy you are with your beautiful new kitchen - thank you for sharing such wonderful feedback with us!
Anastasia
The experience was smooth from start to finish, couldn't have asked for more, would definitely recommend.
Date of experience: April 14, 2023
Thank you for leaving a 5 star review, Lindsay.
I'm delighted you chose Wren for your recent kitchen transformation - your fantastic feedback is so appreciated!
Anastasia
Great product. Informed and most competent design staff (Fabiola). Super supportive customer service personnel.
Super responsive. When one foot board was deficient, another was sent within 24 hrs.
The product was by far the highest quality or the price!
Date of experience: January 4, 2023
Thank you for the excellent review, Jean.
I'm so pleased that Fabiola provided such a brilliant design experience, and it's great to hear that your replacement footboard was quickly sent out!
Anastasia
It was amazing with Chole at Old Trafford. She give me ideas that l would not have thought about. Thank you
Date of experience: March 23, 2023
Thank you for leaving a wonderful review, Veronica.
I'm delighted that Chloe provided such a thoughtful design experience - your new kitchen sounds lovely!
Anastasia
We had a great experience at wren kitchens in Reading with Maddiline who helped us design our new kitchen
Date of experience: June 12, 2023
Thank you for leaving a brilliant review, Tracy.
I'm delighted that Maddiline could provide such a thoughtful design experience - that really is lovely to hear.
Anastasia
Amazing sales person listened to everything we wanted. Kitchen fitter was brilliant even helped do extra ittle jobs aswell.
Date of experience: June 10, 2023
Thank you for leaving a fantastic review, Jane - your 5 star feedback is so appreciated!
Anastasia
Had the most beautiful kitchen which I fitted myself
Every thing was put together so well I didn't have to do much adjusting
Vey happy all round
Date of experience: June 22, 2023
I really had the best experience with Wren's Kitchens, all the people that helped are the best and I love my kitchen.
Very helpful customer service.
Their selections
Date of experience: December 30, 2022
Thank you for the brilliant review, Divine.
It's a pleasure to read your fantastic feedback, and I'm so pleased you love your beautiful new kitchen!
Anastasia
Brilliant visit to Stoke to see Crystal to plan our utility room-
So pleasant and welcoming perfect visit x
Date of experience: March 3, 2023
Thank you for leaving a wonderful review, Christine.
I'm delighted that Crystal created such a fantastic plan for your utility room - that really is lovely to hear!
Anastasia
Had measurements done by their "surveyor" then had appointment with their "designer". Had to travel 20 miles to be there at 9 am. Upon reaching quivkly learned that the "dedigner" had no knowledge of what he was supposed to do.He asked me to start designing by telling him what cabinet should go where! Luckily I had done my homework for past 2 weeks so was able to plan a little but was confused with their measurements. I kept asking if they had my measurements right and he confirmed affirmative. Once the design was complete he started showing it to me proudly without even realising that the entire range cooker was missing in it! Nevertheless when he tried a second time to show the projected 3d design I was absolutely sure my kitchen measurements were messed and he quickly agreed.So he had some discussions with his manager who absolutely confirmed my doubts but the manager never came out to meet me and appologise or anything in that matter. Inspite of that the "designer" continued to ammend and shuffle the kitchen cabinets to complete it somehow?!? Which was total nonsense for me so I decided to leave.Not to mention I wasted my extremely expensive fuel travelling 40 miles to and fro but also my precious 3 hours in total.
To top it all at 12 pm I recieved a text from Wren kitchens stating my 9am appointment (which I already attended) was cancelled!
The "designer" was embarrased beyond limits and did appologize for the invonvinience caused but nothing further in that matter from Wren kitchens the so called No. 1 in the UK.
Date of experience: March 14, 2022
From the very beginning to the after care it went smoothly. Great quality and units already built
Date of experience: April 11, 2023
Thank you for leaving a fantastic review, Sharon - your wonderful feedback is so appreciated!
Anastasia
The kitchen designer was great
Delivered on time and everything came with it
We fitted it ourselves and are delighted with it
Highly recommend Wrens
Date of experience: June 12, 2023
Thank you for leaving a 5 star review, Alyson.
It's a joy to read your fantastic feedback - I hope your beautiful new kitchen provides lots of lovely memories!
Anastasia
Wren Order Ref: *******
I initially raised a complaint to Wren because we had noticed that the veneer/laminate was chipping away very easily on our white gloss J pull kitchen. Also, there were defects where the laminate had not bonded properly and looked warped and distorted.
The complaint was raised on the 08/06/2022 and since then I have sent over photos and each time I've sent a message they have been very slow to respond. They messaged me a couple of months ago and told me they were going to investigate the issues but I hadn't heard anything so I had chased them up recently to ask what the findings of their investigation were and I got a response a few days later to say that they had concluded that:
'the issues you are having are due to care issues, and as such, we would not look to offer replacement under your warranty, as this would class as accidental damage rather than a product or installation fault'
'Please accept my apologies for any inconvenience caused'
So without sending anyone out to inspect the kitchen they were still able to conclude that it was my fault and then contradicted that by apologising for any inconvenience caused. Very strange.
The worktops get the most wear-and-tear and knocks and yet they are the same as they were when the kitchen was first installed - they are up to the job. However, the doors are very flaky and simply not up to the rigours of normal use. The problem is the laminate which isn't durable enough to take even minor knocks, it's very brittle not to mention the areas where the laminate is warped.
The kitchen I had for 11 years previously just didn't suffer the same problems and I regret buying a Wren kitchen, I should have paid more attention to the negative reviews but you never think you're going to be one of those same people having to make a complaint and then leaving a bad review because the quality and customer care is poor. The warranty is useless - don't fall for it. And if you are considering buying a Wren kitchen try to see past the shiny showrooms and presentation and check the reviews, check them carefully, compare them with local independent firms or even the other national kitchen retailers. Think about how they would deal with your problem if something went wrong. They are thousands of examples you can find online regarding Wren's awful aftersales care. On this review I've attached the pictures I sent over to them including one showing the whole kitchen - I look after my home and kitchen and to be told that I haven't cared for it is an insult - they didn't even come out to look at the defects. I won't buy a Wren kitchen ever again.
Date of experience: September 22, 2022
Wren manufactures quality, made-to-order kitchens. Every kitchen we design and build is based on a simple promise - something for everyone, whatever your budget. Get started using our online kitchen planner, or talk to our kitchen designers, who can design your new kitchen in one of our 108 showrooms across the UK.
From the early days of the fitted kitchen to launching Infinity Plus, Infinity and Vogue, the family behind Wren has been setting the pace for the kitchen industry. Their journey has taken them from Yorkshire to the US and back again but they've always kept quality and affordability at their heart.
Thank you for leaving a fantastic review, Wendy.
It's a joy to read your 5 star feedback - I hope you're enjoying your beautiful new kitchen!
Anastasia