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Wren Kitchens has a rating of 3.7 stars from 899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wren Kitchens most frequently mention customer service, great experience, and whole process. Wren Kitchens ranks 2nd among Kitchen sites.
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From start to finish Wren were really helpful. The design stage was great, any changes we made were all dealt with. The delivery was spot on, even the flooring which came from another company arrived exactly on time. We had quartz tops, expensive compared to alternatives but worth it in my opinion. The measuring and fitting of these tops also went like a dream, they delivered ahead of schedule. The quality of the units is very good. To cap it all the 0% finance deal really made it worth doing, I would certainly recommend Wren based on my experience with them.
I have had the cabinets for 3 yrs. Now they are coming unglued at the bottom of the cabinets.I have to say I have had nothing but problems from the beginning. It took months to get the cabinets in and right. And now they are falling apart. Very disappointed and unhappy.
Very pleasant experience just one minor hiccup but the fitter sorted it
Date of experience: September 8, 2024
Great experience, done what they said,when they said they would do it!
Date of experience: September 6, 2024
Thank you so much for sharing your fantastic experience with us, Leigh!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of #TheGreatWrenovation.
Best wishes,
Anna
Excellent service from planning to installation, highly recommended
Date of experience: September 7, 2024
Thank you so much for sharing your positive experience with us, Darren!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority and your recommendation means a lot to us!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Excellent products and staff where nothing is too much trouble. Thank you
Date of experience: September 7, 2024
Thank you so much for sharing your positive experience with us!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
From design to fitting the service and quality were great
Date of experience: September 6, 2024
Thank you so much for sharing your fantastic experience with us, Anne!
It’s great to know that you’re pleased with our service and the quality of your kitchen.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
All very convenient from design to supply. Cabinets supplied ready constructed complete with doors.
Date of experience: September 7, 2024
Thank you so much for sharing your fantastic experience with us, Brij!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
From design to purchase and fitting we are very pleased with results.
Date of experience: September 7, 2024
Thank you so much for leaving a 5 star review, Karen!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Great from start to finish. Even turned around replacements for damages within a couple of days
Date of experience: September 7, 2024
Thank you for sharing your positive feedback, Alex!
We're delighted to hear that your experience was great from start to finish and that the replacements for any damages were handled swiftly.
If you have any further questions or need assistance, feel free to contact our customer service.
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Great attention to detail.
Sorted my wish list and made it happen.
Magical experience
Date of experience: September 6, 2024
Thank you so much for sharing your fantastic experience with us, Jim!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Very Competent design, professional customer -oriented attitude, delivery as agreed
Date of experience: September 7, 2024
Thank you so much for sharing your fantastic experience with us, Marcus!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
From start to finish it was all good. Fab customer service and the kitchen looks amazing.
Date of experience: September 6, 2024
Thank you so much for leaving a 5 star review, Ian!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Very good customer service. All issues resolved without problems.
Date of experience: September 6, 2024
Thank you so much for leaving a 5 star review, Pawel!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Excellent experience from start to finish. Can highly recommend Wrens kitchen.
Date of experience: September 6, 2024
Thank you so much for leaving a 5 star review, William!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority and your high recommendation means a lot to us!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Great service value and communication. We are very please with our kitchen.
Date of experience: September 6, 2024
Thank you so much for leaving a 5 star review, Keith!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
My order delivered correctly on the day and time expected
Date of experience: September 6, 2024
Thank you so much for sharing your positive experience with us, Mark!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
From start to finish just fabulous my kitchen looks like something out of a magazine beautiful
Date of experience: September 6, 2024
Thank you so much for leaving a 5 star review, Anne!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Great customer service, quick delivery and amazingly designed
Date of experience: September 6, 2024
Thank you so much for leaving a 5 star review, Natasha!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Brilliant from.start to finish! Our second kitchen from Wren and love it!
Date of experience: September 6, 2024
Thank you so much for leaving a glowing review, Lucy!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Planning fab beat all others on price great communication responses
Date of experience: September 6, 2024
Thank you so much for sharing your positive experience with us, Lisa!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
From start to finish my Wren experience was very good
Date of experience: September 6, 2024
Thank you so much for leaving a glowing review, Caroline!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of #TheGreatWrenovation.
Best wishes,
Anna
Rated 5 out of 5 stars
Absolutely fantastic in every way.
From the moment we walked into the showroom in Ayr we knew that we were in the right place for professional help. The ladies who greeted us as we walked in were friendly and had a desire to help.
We were then met with Colin McCluskie who provided great ideas and a professional attitude. We can say nothing but 5* service from Colin and his team.
When the day of install arrived David Malloy and his team showed up on time. They did a fabulous job of redoing the kitchen. The results are truly unbelievable. David takes craftsmanship to a new level.
We are so thrilled with Wren from beginning to end. We can't speak highly enough about them.
I am in the business in the USA and know the challenges that can arise. We were redoing my 87-year-old mum's kitchen and the team made it a breeze for her.
Thank you to the whole team!
Products used:
Full kitchen remodel.
Date of experience: May 3, 2024
I purchased a new kitchen 3 June 2023, kitchen showed up, work got started... then... it stopped, bits were missing- now here we are almost May 2024 its not finished, its not fully unusable. I have emailed them, called them, sent photos you name it. They run me in circles. Will not finish the kitchen, they will not fix the problem. They sent me shelving that weighs so much, the installer could not lift- they refuse to refund, or fix, I purchased other shelving myself, they have been there since November 2023... not up. The lighting is on the floor- not in usable condition,,, I must have literally 75+ of emails back and forward where they ask the same questions, I reply, then another person tells me to resend. There is concrete all over my ceiling, holes in my wall... freezer cannot open (I purchased from them also). I am now over it and will go on every web site, UK Govt to get this resolved. Shameful, dreadful company. They should be put out of business, so unsuspecting people like myself does not have to go through this!
Date of experience: April 24, 2024
They designed our kitchen, therefore knew all the measurements, was told they could provide a quartz worktop. After signing for the kitchen, they then told us they couldn't supply a worktop long enough and would have to have additional joins. This was not what we wanted and tried to cancel the worktop. Their standard answer was 'you signed the contract so tough!' When pa£3600 for a worktop you don't expect multiple joins. Customer service was the worst I have ever experienced, not Interested as soon as they have your money. Go elsewhere
Products used:
Units
Date of experience: February 13, 2024
We have an Infinity Plus range kitchen which is sold with a 25 year warranty. The kitchen is less than 4 years old. Unfortunately, one of our kitchen doors now has significant faded colour across the top/integrated handle part.
I have spoken to Wren customer services and sent photos. The response has been that this is 'fair wear and tear' and therefore not covered under the warranty. Whilst I appreciate the notion of wear and tear, it is difficult to accept in this case. This is the only door in the whole kitchen with an issue, and not a door that would be opened most regularly. The cutlery draw, which see more use, is perfectly fine. My assertion is that this door has a faulty paint issue, but Wren refuse to accept this. The only response from customer services is to sell a new door at cost. There is no criteria for how Wren assess 'fair wear and tear' which makes the outcome of any issues raised weighted in favour of Wren and is therefore not fair to the customer. I will ask the Ombudsman to review this situation.
Date of experience: February 29, 2024
I've been trying to get them to finish my utility room installation. After one year of emails, and £8000 fee for the installation alone plus another £1500 for the installer, they said the cabinets weren't in my drawings. Absolutely ridiculous! Please don't buy your kitchen from Wren. The worse company ever! Unprofessional installer! Bad quality materials.
Tip for consumers:
I wished I had read the comments here before I bought my extremely expensive kitchen, Utility Room and Pantry from Wren.
Date of experience: January 18, 2024
Wren manufactures quality, made-to-order kitchens. Every kitchen we design and build is based on a simple promise - something for everyone, whatever your budget. Get started using our online kitchen planner, or talk to our kitchen designers, who can design your new kitchen in one of our 108 showrooms across the UK.
From the early days of the fitted kitchen to launching Infinity Plus, Infinity and Vogue, the family behind Wren has been setting the pace for the kitchen industry. Their journey has taken them from Yorkshire to the US and back again but they've always kept quality and affordability at their heart.
Thank you so much for leaving a 5 star review, Edith!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna