Wren Kitchens

Management is like a kindergarten where all kids are fighting for the "wand of power" without plans, clues or any idea how to handle an industry.
Production is always behind schedule due to machine break-downs, dust collector clogged, no trained operators and no professional maintenance technicians at all.
Quality is no more than a bunch of people trying to hide wooden panel imperfections with paint markers.
The HSE department is ruled by an inexperienced personnel who only care about everybody's hi-vi vest, but not about SOP, GMP, noise levels, dusty air quality, machine trainings, ergonomics...
Supervision does not exist, just some disrespectful and aggressive UK managers full of discrimination.
There's no communication either coordination between departments.
They're obviously lost, no business experience, not even common sense.
All employees are always complaining about missing overtime hours.

Glass kitchen door fell off after a month. Not the fitters fault but poor design by Wren as the hinges are pre-installed into the carcass. Had a problem with the fitting as Wren design got it wrong in placing the cupboard units which we had to rip out because they did not line up with the hob. Great showrooms and nice tea and biscuits but that's all. Could not recommend.

Wren Kitchens I would like to say a big thank you to your delivery guys for dropping my replacement oven and pretended like nothing has happened. My kitchen fitter saw it and when he confronted them, they totally denied it. Thank you for leaving me with a damaged oven.

A lady I also need to say thank you to is Vanessa at customer service. Your unwillingness to help customers when you are in the wrong is top notch. Thank you for trying your hardest to not give me a refund on the oven. When I reminded Vanessa they have breached the consumer act 2015, she immediately closed my case.

My advice for people who are looking to buy a wren kitchen is please go ahead and do it if you willing to fight with them over your rights. No point of going into the store where you purchased your kitchen as all they say is "there is nothing I can do, you will need to contact customer service". All round 10 out of 10 for their unwillingness to help their customers. All they want is your money.

Ordered a brochure online, didn't arrive, staff member rang for a follow up and to see if we were interested in booking an appointment. Was sent another brochure, which was promised with the next few days. Opened mail from Wren only to find it contained a 100 pack of clear punch pockets, doesn't give you any confidence with a new kitchen if they cannot even get the brochure right.

Can not express how happy we are from start to finish. The staff in store, especially Neil were amazing. I say that as we probably changed the cupboard design and worktops about 5 times yet Neil was always happy to help and make sure we were happy. The delivery went smoothly with the drivers being friendly and helpful. Aftercare is second to non. What ever issue we had just one phone call and all was sorted. Would definitely recommend. Not quite finished yet due to building work so plastic protective still on and waiting for the splash back to me fitted.

We had been thinking about having a new kitchen fitted for a very long time and was always put off by what we assumed would be a stressful and lengthy process. This proved to be totally incorrect after visiting our local Wren showroom. From viewing the show kitchens right through to placing the order we experienced only very good and helpful people. As you would also expect, there were a few niggles but these were resolved quickly and to our satisfaction. I would have no hesitation in recommending Wren, and have in fact already done so.

Generally happy with my experience. Pre and post sale customer service was great. One thing down was the appliances CDA which where supplied with the kitchen are not as good as we expected, a few issues have been seen in them.

Absolutely shocking from start to finish 6 months on and still got units missing customer service are nothing but a joke is beyond words if your thinking of a new kitchen do your homework and read there Google reviews also trust pilot we have had to go to trading standards to try and put a end to this nightmare

Very good design service, but a complete failure to put anything right if it goes wrong. The delivery was late, no boxes were numbered, meaning assembly was a nightmare and I was charged for bits that I didn't need (and now cant return)

Our designer, Mallory Johnson, was most helpful with our planning and ultimate selection.
The level of training provided to the staff is quite evident in their relations with customers.
I had been debating my kitchen renovation for a few years, and Mallory's presentation and expertise got me off the mark and running! I have since recommended Mallory to multiple people!

We went to a large diy store to buy our new kitchen and found that even the most basic units were more than double the price we expected. We then spotted Wren Kitchens across the car park and decided to have a look. Immediately we thought this shop was too luxurious for us but had a wander round anyway. A sales rep came up to us and asked if we required assistance s we showed him our rough sketch of our design and he took us to his desk and first offered us a drink. We went through the designs with him and settled on the units that we liked. The whole process took about 15 - 20 minutes and the quote knocked us back. It was less than half of the cost quoted by the diy store and for top quality units. Delivery was promised on a date a few weeks ahead and arrived exactly on the day and time specified. The units were well packed and easy to assemble. We now have a beautiful new luxury kitchen. Thank you Wren.

We went with wren kitchens because of the new years sale. But found them to be a very good quality kitchen range. Design experience was great, didn't have to wait to long for installation. Delivery and installation was very quick. They contract installers so you just have to hope you get a good one I suppose - thankfully we did. Overall happy.

I thought I would leave a review here given I've been ignored for years by Wren including a formal written complaint.

I will spare the detail and simply say - if using their fitting service, Wren do not need to validate the contractor and you have to be the person who checks that the contractor is certified, qualified and competent to install your kitchen and it's not Wrens responsibility despite taking a fee for this.

This resulted in my kitchen being wired incorrectly, the oven then not working and me having to pay another electrician to correct it.
Response from Wren is that it's my problem and not theirs and I should have checked. I expect the response may be "we always check our contractors" however mine wasn't fitted correctly and I've now been ignored and am out of pocket.

Avoid Wren Kitchens - Poor Quality and Customer Service

I bought a kitchen from Wren four years ago, and it was a huge mistake. The cupboards are bubbling and peeling off, even though they have a 20-year guarantee. My dream kitchen is ruined, and I'm devastated.

Wren offered to replace the doors, but they don't have the same design anymore. My kitchen was a classic Edwardian design, and they only have a basic shaker design as an alternative. I asked for a Georgian design, which is similar to mine, but they refused. They said it's an Infinity Plus design, and mine was an Infinity design. They are just thinking about their profits, not their customers.

They sold me a faulty kitchen, and they are not willing to fix it properly. It's a disgrace. Save yourself the heartache, and don't buy their poor quality kitchen and customer service. They don't care about you.!

Since we finished our kitchen install and noticed pieces were missing we have found it almost impossible to get a reply or update on missing parts. Extremely disappointed with the service given after paying for everything. They don't seem to care now money has changed hands. Won't use again or recommend to anyone.

I always find the staff more than willing to help when needed. On an occasions with a damaged or missing item a replacement was sent out without issue. I would recommend to anyone who is thinking of doing any kitchen renovations in their home. As I feel they will receive a friendly and helpful service at a reasonably priced cost

Great, deal with quickly and efficiently.

Absolutely brilliant service from the moment we walked in the show room to the delivery day.can not fault wren at all. The appointed installation team arrived promptly and oh what a perfectly flawless quality kitchen I have right there! It's gorgeous well done Wren!

Megan at Wren in Exeter was our wonderful kitchen designer. She listened carefully to what we wanted, made really helpful suggestions, was friendly, attentive, knowledgeable, endlessly patient, responded to emails as necessary, asked colleagues for advice if necessary…. Indeed was altogether brilliant…. And we love the outcome! Our, very few, 'follow up' queries have been dealt with promptly and helpfully.

No problems from start to finish. Showroom designer was so helpful with what we wanted and needed. Delivery was exactly what I asked for. We had one piece damaged on delivery but Wren were more than happy to replace, which they done immediately. Overall an excellent service all round.

We went through the design process with Chrissy at Liverpool Aintree branch. She took a lot of time with us going through exactly what we needed, did price matches for all the appliances and came back with something that looked brilliant, had top-level appliances and still affordable! Very grateful. Also when one of the unit doors arrived chipped it was replaced within 48 hours with no quibbles. Thanks Wren.

We looked around at all the major kitchen supply companies.
Wren just seemed to have so much more choice and options for us to fully customise what we wanted. Order prices was easy and delivered without any issues a few weeks later.
It's now fully installed and looks amazing.

1 week project now into 6th week with over 25 defects. Nothing done since day 3 and after emailing the MD and job being priority we have 1 phone call from an FIM saying we was not getting a visit on site and have to wait for installer to visit and list repairs(not coming till next week)Customer service put you round in circles and not interested. Taken the whole excitement of a new kitchen away.DO NOT USE go elsewhere. After numerous calls and emails getting us nowhere we are now going to trading standards and furniture ombudsman. Please look elsewhere as once you sign on the dotted line they don't care about you

It was a great experience starting from our first consultation way back last January 2022 to the final meeting and kitchen complete in December 2022 just in time for Xmas. Wren listened to our ideas and what we wanted and managed to design our ideal kitchen suited to our lifestyle despite having a very peculiar layout with several nooks and crannies to deal with. Their customer service is top notch keeping us well informed by frequent emails and text messages. Their after sales service was also excellent quickly delivering a couple of extra items when requested.