Wren Kitchens has a rating of 3.7 stars from 899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wren Kitchens most frequently mention customer service, great experience, and whole process. Wren Kitchens ranks 2nd among Kitchen sites.
This company does not typically respond to reviews
From start to finish Wren were really helpful. The design stage was great, any changes we made were all dealt with. The delivery was spot on, even the flooring which came from another company arrived exactly on time. We had quartz tops, expensive compared to alternatives but worth it in my opinion. The measuring and fitting of these tops also went like a dream, they delivered ahead of schedule. The quality of the units is very good. To cap it all the 0% finance deal really made it worth doing, I would certainly recommend Wren based on my experience with them.
I have had the cabinets for 3 yrs. Now they are coming unglued at the bottom of the cabinets.I have to say I have had nothing but problems from the beginning. It took months to get the cabinets in and right. And now they are falling apart. Very disappointed and unhappy.
Just love my kitchen.arrived on date expected Amazing quality great selection to see in showroom. Very helpful staff.But most of all very good prices I would highly recommend to anyone thinking about a new kitchen go to WRENS. I Recommend my daughter but when she saw mine she loved it.Her kitchen gets done in July.Thank you Wrens.
Date of experience: June 6, 2023
Wren from start to finish are an amazing company. The service is 5 star from design to purchase to fitting and completion they were excellent. Any problems were sorted straight away. 100% I would recommend them.
Date of experience: March 3, 2023
Thank you for leaving a fantastic review, Deborah.
It's a joy to read your wonderful feedback - I'm so pleased you'd recommend Wren!
Anastasia
Fantastic experience from start to finish. The showroom had all the kitchens display to make the choosing process easier. The designer was knowledgeable and drew up exactly what we wanted with detailed plans and the chance to view on Wrens virtual reality. Everything ran smoothly with updates on progress throughout. New kitchen is great.
Date of experience: June 15, 2023
Im loving my new kitchen and Quartz worktops.
From ordering through to installation Wren offered assistance and support throughout. Would definitely recommend and using the wren app makes everything even easier to keep on top of.
Date of experience: June 13, 2023
Designing team were so helpful and were always on board with our ideas! Everything was seamless, however delivery of the kitchen has been the only down fall as we have had to have several deliveries due to some parts not being on the truck. Will recommend wren for future to anyone as customer support was very helpful.
Date of experience: January 2, 2023
Thank you for the excellent review, Beth.
I'm so pleased that your experience with us has been positive and as stress-free as possible - I completely understand your disappointment regarding missing parts, but I'm delighted that this hasn't taken away from the highlights of your kitchen project!
Anastasia
Went to wren expecting a hard sales pitch but was pleasantly surprised. I'm a hands on person but the advice given was way better than I would of gone with. We have had our kitchen fitted now for five months and it's changed our living habits. We now use the kitchen as our home hub. It's not a lavish kitchen but the quality is fantastic for the budget we had. At no time did we feel pushed to spend more at the design appointment and I think we would have had the exact experience if we bought a £5000 kitchen or a£50.000 one.
Date of experience: March 3, 2023
Thank you for leaving a fantastic review, Keith.
Your new kitchen sounds beautiful - I'm delighted you had such a positive showroom experience, and it's lovely to hear you felt supported throughout the process.
Anastasia
From start to finish, Wren has gone above and beyond. Our designer was brilliant, gave us ideas and listened to what we wanted. When delivery came, we did have a couple damaged doors. However, we called Wren and they delivered them the following day.
Date of experience: March 23, 2023
Thank you for leaving a 5 star review, Helena.
I'm delighted you had such a positive design experience, and it's lovely to hear that any issues you encountered could be easily resolved.
I hope you're enjoying your beautiful new kitchen!
Anastasia
What a fantastic experience from start to finish. Brilliant service in the showroom and seeing the kitchen I'd chosen on virtual reality was amazing.
The price was very reasonable and I was given a date for delivery. Turned up when expected and delivery guys were very nice. I love my kitchen. The quality is superb
Date of experience: October 6, 2022
Hi Linda,
Thank you for taking the time to leave such brilliant feedback.
It's great to hear you had an excellent showroom experience.
Being a family-run business means we know such a big decision is never easy; that’s why we have tried to create a friendly family environment to help make those choices that little bit easier!
We would love to see your new kitchen, so why not enter it into our #Wrenovation competition for a chance to win £750! Or enter by sending pictures to: wrenovations@wrenkitchens.com.
Please don’t forget to add your postcode or order ID!
Thanks,
Ashley.
From our first visit to the showroom until delivery everything was excellent. The designer was very good and not pushy. (If he had been pushy or tried a hard sell we would of gone elsewhere.)
After a couple of visits to tweak the design our kitchen was delivered on time and we installed it ourselves. Great quality and looks fantastic. So many compliments from friends and family.
Date of experience: January 2, 2023
Thank you for leaving a lovely review, Gary.
I'm so pleased that your experience with us has been so positive, from start to finish - that's great to hear. May the compliments continue!
Anastasia
I have no hesitation in acknowledging that my 'new' Wren kitchen IS excellent...!
Despite a few hiccups in design and item selection...especially the Neff cooker, which was satisfactorily resolved - the completed work was to a very high standard.
This was significantly due to the fitter - Dane of Kitchen Craft - whose skills and performance were of the highest order.
In consequence, therefore, I have no hesitation in recommending Wren kitchens.
It is a disappointment to note that I still have not received the £25 for my 'end of contract' report.
Date of experience: March 23, 2023
We had a delivery date and everything was going well; it all came on the day. When it came to the installation date, let's just say they don't really know what they're doing. I booked a day off work and they never came. We chased it up and they really didn't care. I now have boxes and boxes sitting around, taking up space and no one to install it. I wish I had paid more attention to bad reviews before ordering with Wren.
Tip for consumers:
Keep an eye out for more recent reviews
Products used:
Nothing, still waiting for the Kitchen to be installed
Date of experience: August 15, 2022
Hi Jay and thank you for taking the time to write a review.
Wren Kitchens do not employ Installers; Installation services are subcontracted to undertake your kitchen install, which is an agreement between yourself and the nominated Installer.
Whilst they may not be employed by us, Wren expects a certain level of skill and professionalism from all the Installers we recommend.
Wren-approved installers are fully vetted and DBS checked. FIRA accredits Wren with FIRA Gold for Installation and product; our installers are members of The British Institute of Kitchen, Bedroom and Bathroom Installation (BiKBBI). We apologise that on this this occasion you have had problems with your installer, and this is something we are not happy about either.
Please continue liaising with our team should you wish to add more information.
Thanks,
Kevin
Excellent product fitted by superb craftsmen who were delightful to have in our home. Everyone we dealt with at Wren have been delightful; they were always polite and cared that we got the kitchen we wanted at the right price for us. What more can one ask?
Excellent, they followed up quickly and efficiently when something was not quite right.
After researching other companies and looking at the quality of the build compared to cost. Having the kitchen built in Britain helped too.
Date of experience: December 21, 2022
Thanks for this fantastic 5 star review, Gareth.
I'm delighted that your experience with us has been so positive, and it's lovely to hear that your installers were such a pleasure to work with.
I hope you're enjoying your beautiful new kitchen!
Anastasia
Honestly super disappointed in the kitchen I received. Upon delivery of my kitchen I had to reorder replacements for 6 units as they all arrived severely damaged. Their customer service is so poor, left calling them for hours to get someone to replace the damaged units. The kitchen you see in the show rooms and the ones you receive are definitely not the same quality. We went with their most "expensive" and "durable" line and honestly the products I got is easily comparable to cheap flatpacks from ikea. It is not the same as the kitchen materials we viewed in their show room. Honestly pay a little extra and not get disappointed with the kitchen you receive. Because I'm now having to think whether I want to buy a new kitchen from somewhere else. My experience was horrible!
Products used:
Kitchen Full
Date of experience: September 1, 2022
Hi Ibrahim,
I can certainly understand your frustration, and I'm very sorry to hear that you are dissatisfied with your experience with us so far.
If you could please provide an order number, I will send your query to the team and asked them to look into it.
Regards,
Kevin
Bevis at Huddersfield was very helpful and happy to play around with different designs and ideas, delivery was brilliant and on time, the quality is amazing and we are extremely happy with our new kitchen, service and follow up of our experience! Would recommend Wren to everyone!
Date of experience: October 24, 2022
Considering all the cupboards, drawers, surfaces and appliances, there's a lot to get right. Wren are very well organised but there were one or two after sales discussions. All were handled extremely well by showroom and after sales teams. We love our kitchen.
Very helpful staff and speedy service and delivery.
Wren’s showrooms offered options to choose from, all displayed well and with helpful staff.
Date of experience: December 31, 2022
Thank you for the brilliant review, Rim.
I'm so pleased that your kitchen project went as smoothly as possible - that's wonderful to hear!
Anastasia
There are plenty of horror stories out there so we didn't really know what to expect. The design process was very good. Installation was relatively smooth and where there were the odd bump in the road the Wren team sorted it without question.
Really friendly and helpful, the additional and replacement parts arrived within days.
Friendly staff, quality product, reasonable price.
Date of experience: December 21, 2022
Thanks for the fantastic review, Matthew.
I'm so pleased to read your wonderful feedback, and it's especially great to hear that any issues were easily sorted - I'm delighted you chose Wren for your kitchen transformation!
Anastasia
My experience with Wren was very positive and I would definitely recommend anyone who is looking for a new kitchen to go to Wren. The Ayr showroom where I met with and selected a kitchen, the staff were very knowledgeable, welcoming, respectful and helpful in every way. I had few revisions to my kitchen plan and the staff were very understanding in sitting with me to do the changes. The virtual kitchen allows you to see what your kitchen is going to look like, I loved this. The workman that are employed are all very professional and carry out the job in the time permitted. Only qualified professionals work with Wren. I had joiner, electrician, plumber, and plasterer - they were all excellent at there job leaving the area clean and tidy after each working day. The team of workers also keep you up to date on daily basis to ensure your happiness. I was delighted with my kit hd and would definitely recommend Wren and the team of workers they employ.
Date of experience: June 22, 2023
I had great service from start to finish, I was invited to store as many times as needed for me to get the right kitchen. Staff were friendly and helpful but not pushy. Kitchen arrived as and when expected. One item was damaged but a quick phone call and a replacement arrived a few days later.
Products used:
Kitchen and appliances
Date of experience: October 3, 2022
Don't be fooled by flashy showrooms and good service. Once they've got your signature on the papers and got your deposit, they think that gives them licence to mess you around and make promises they can't keep. That's what happened to us. Once enough was enough we got our deposit back and went elsewhere. Not worth it. Work wasn't even started yet and we already got stressed and messed around.
Date of experience: February 19, 2022
Hi Rani,
I'm very sorry to hear that you are dissatisfied with your experience with us so far.
We have asked that you update your review to include some order details so we may look into this further and provide you with a more personalised response.
Thanks,
Kevin
An amazing end to end experience from design, order, delivery and post support.
The digitisation of the process is great with Virtual reality and great mobile application for all your needs
Would highly recommend Wren
Date of experience: June 5, 2023
Thank you for those 5 stars, Stephen.
It's a joy to read your fantastic feedback - I hope your new kitchen provides lots of lovely memories!
Anastasia
So happy with our Wren experience, the kitchen was easy to choose as were all the extra features right down to spotlight bulbs! Delivery was prompt and two extra parts we needed were easily ordered via the app and arrived within 48 hours. I am delighted with the results and everyone agrees it looks fab.
Date of experience: June 1, 2023
Thank you for leaving a fantastic review, Lisa.
I'm so pleased that your experience with us has been positive from start to finish, and it's great to hear your feedback for our App - now your project is complete, I hope you're enjoying your beautiful new kitchen!
Anastasia
My old kitchen was in desperate need of replacing and I had heard good things about Wren so decided to drop into my local branch for a bit if inspiration. I found a huge range of styles and colours. An appointment was made with the kitchen designer and I liked the new layout and integrated appliances offered. I went for the shaker in cashmere with a saddle oak worktop. Looks great together. Used the App which was easy and helpful. Delivery was quick and I was allocated a fantastic kitchen fitter who sorted out any extra electrical work for me. Could not be happier with the end result. Would highly recommend checking Wren out for a new kitchen.
Date of experience: June 12, 2023
Thank you for those 5 stars, Fiona.
I'm delighted that you had such an inspiring showroom visit, and it's great to hear your feedback for our App, too.
Your new kitchen sounds beautiful - what a gorgeous choice of style and colour!
Anastasia
After comparing various brands, prices and availability, I decided to visit the Aylesford Wren showroom. My wife and I were very impressed by the way Anna looked after us and we did not feel pushed into buying on the spot. The price of our kitchen was very competitive, with the product being superior to other competitors at the same price, and with a chance to reflect at home before ordering. The delivery was on time, with information prior to it and even a small mistake on one item, was resolved after one phone call with no fuss.
I wholeheartedly recommend Wren.
One item delivered was the wrong colour.
Resolved after one phone call with no hassle.
Good value against competitors.
Professional Showroom service.
Date of experience: January 2, 2023
Thank you for the excellent review, Charles.
I'm so pleased that Anna at our brilliant Aylesford showroom provided such a thoughtful design experience, and it's great to hear that the rest of your kitchen project went smoothly, too.
I hope you're enjoying your lovely new kitchen!
Anastasia
Everything went as expected ordering, delivery etc. Communication was great during the whole process. It was not until something went wrong that the service became exceptional. I had a faulty tap but just the end pieces. I contacted customer service. They contacted the manufacturer and 2 days later the new piece arrived in the mail.
Date of experience: January 9, 2023
Thank you so much for leaving a lovely review, Andrew.
I'm delighted that your experience with us has been positive, and it's particularly lovely to hear that your faulty tap was quickly replaced.
I hope your new kitchen brings you lots of joy!
Anastasia
I bought a kitchen from Wren, and was blown away with the choice and designs of kitchens on offer, to suite all budgets. I mixed mine up with a shaker kitchen, solid wood island top with a sparkle white quartz work tops. Absolutely love love live my new modern trendy classy kitchen.
Date of experience: January 6, 2023
Thank you for leaving a 5 star review, Jane.
I'm so pleased that your experience with us has been positive, and it's wonderful to hear how much you love your beautiful new kitchen - I hope it brings you lots of joy!
Anastasia
Wren manufactures quality, made-to-order kitchens. Every kitchen we design and build is based on a simple promise - something for everyone, whatever your budget. Get started using our online kitchen planner, or talk to our kitchen designers, who can design your new kitchen in one of our 108 showrooms across the UK.
From the early days of the fitted kitchen to launching Infinity Plus, Infinity and Vogue, the family behind Wren has been setting the pace for the kitchen industry. Their journey has taken them from Yorkshire to the US and back again but they've always kept quality and affordability at their heart.
Thank you for leaving a 5 star review, Mary.
I'm delighted that your experience with us has been as enjoyable as possible from start to finish, and it's lovely to hear that you recommended your daughter - I hope her kitchen project goes wonderfully!
Anastasia