Wren Kitchens

We were excited to finally purchase new cabinets and redo our builder grade kitchen of 30 years. Wonderful experience to start until the the installer began. Blueprints were done incorrectly, costing us extra time and money. Things weren't delivered. Handles needed replacements. Counter top made wrong causing more delays of completion and no sink for 6-8 weeks. Many lies, probably 100 calls to customer service, one mistake after another. Now there are problems with the billing. Wish we would have done more research and looked on their previous google reviews. We never would have purchased from them if we had known. Not sure how long this will all take to resolve, but I will continue until it is straightened out. I'm done with any other work in our home forever after this, no words. There should be an option for zero stars as it annoyed me to have to give them one. It wasn't deserved

Where do I begin? It all starts in the glossy showroom with a smiling designer. They ask you to pay upfront-a bad sign-then it's a disaster from then on in, it was for me. One of the most horrible experiences of my life having a Wren kitchen and the quality is substandard. Wren mismeasured EVERY kitchen wall so no units fitted and then blamed me for not measuring my kitchen and checking their professional measurer. But it got worse. If you have your own installers in -much cheaper-they wash their hands of you when things go wrong! It's in the small print-read it. Their installers are overpriced. This is NOT an English company it is American owned. Profits Profits. Only Virgin Media (another US owned company) and Royal Sun Alliance Insurance (Canadian owned) have given me similar grief. Always research online before falling for hype. I have learned my lesson!

We were very impressed with the help and guidance from the kitchen designer, to the fitting and installation of our new kitchen by the fitter to the overall end product.

The design phase was made easy and interactive, with discounts provided to give us the best value for money.

Our fitter was on time every day and very polite.

Overall would recommend.

Kelli, the kitchen designer at Warrington, was fab! She made the whole planning process easy and enjoyable.
Communication was excellent throughout.
Delivery team were very professional.
I love my kichen!

Our experience with wren kitchens was very good from start to finish.
Our kitchen planner was patient and helpful plus excellent tips.
Yes coffee and biscuits provided on both visits.
The fitter was on time and a perfectionist with excellent customer care

Overall our experience from start to finish was very positive and we would have given a five star review apart from the following issues. These were in regards to the fitting of the kitchen and they should have been planned in from the outset. Metal strips were required to be fitted along the edge of the worktop next to the gas hob. Our independent gas fitter pointed this out and my husband had to source some strips so they could be fitted in order for our gas safe engineer to pass the installation of our gas cooker. A cabinet had also been planned into the design of the kitchen to house the wall mounted gas boiler. This did not meet the standard required for the appliance. The kitchen fitter adjusted the cabinet.

Great salesman Micheal in Sunderland branch, helped keep us within budget, done a great design, fitters came and completed everything within 2days, old kitchen and everything taken away, had an issue with a cupboard door got a new one sent out within a couple days and fitted soon after, great service thank you

I am very happy with the design team who helped me design my kitchen. They all have very good suggestions and ideas and listened to everything we said. The kitchen units were delivered with great care. The overall quality of the kitchen is immaculate. We would recommend to everyone.

We love our new kitchen!
Everything from arranging our 1st appointment, our initial meeting with Richard, planning our kitchen, making changes throughout the process, to delivery and finished look (we had our own installers) have been second to none.

Very good fitter and a good quality kitchen that has been fitted to a high standard. I would have given 5 stars, but after 3 months the fridge freezer has stopped working and I've been so far without a working one for 3 weeks! Apart from that I've been very happy.

Our experience with Wren was great from start to finish. Daniel Lockwood (Hull branch) was fantastic and supported until the kitchen was complete. We are happy with the price, quality and service and would highly recommend.

We couldn't fault Wren from our first design visit to the handing over of our new fitted kitchen. The process was easy and stress free and fitted in just five days, we still can't believe how fabulous our kitchen is now having talked about having a new one for years!

Wren fitted our kitchen in June 22. The service was excellent. Wren project managed the whole thing, design, delivery, removal of old kitchen and full fitting of new kitchen including plumbing, electrics and tiling. The job was completed efficiently and to a high standard.

I started working with Wren 1 year before the kitchen was installed.
Despite a change of designer midway through, Wren were very attentive all the way through the design process.
The installation team were first rate and I am delighted with my new kitchen.

From start to finish it's been so easy to deal with from the little changes with the designer all the way up to delivery. Even of I needed a few items replaced it was sorted through the brilliant app. Couldn't recommend enough. Thanks Wren

Had a really positive experience with Erdington Wren - very patient with all the changes I kept making to the plan. Not so good with the Wren fitters and ended up finding my own We now have a wonderful dream kitchen

I bought a wren kitchen
I bought a wren kitchen. Coordinated a date & organised for my builders to install.
Most of the kitchen arrived as booked. Bits missing I was given a Second date which was 3 weeks outside of the original delivery date. My builder had to move on to another job after 2 weeks so he booked me in to come back. When the Second delivery came it was a partial delivery again! I have been given a third date and by the time the doors come my builder is on holiday as that will be five weeks from the original delivery date and we did not expect it to go on for so long! I have to wait another month before my builder can come back to me…. Wren is rubbish service!
Also they tell you to use the app to order replacement items don't bother telling you that you can't order doors via the app they have to be on the phone! Come on wren get your act together. I would not receive t wren unless you desperate. Their customer service is next to nil!

From start to finish the process of buying our kitchen from Wren has been fantastic.

We purchased our kitchen from Aintree and our designer Andrew was a professional from start to finish.

Following the design phase, delivery went seamlessly and although there have been a few slight errors we have been very impressed with the customer service team and their ability to react and respond in such an efficient and friendly manner.

So happy with my new kitchen from Wren Kitchens - the service from start to finish has been amazing.
Kelly at the Croydon store listened to everything I wanted and delivered.
The kitchen is incredibly well made and the kitchen fitters Wren organised have put the kitchen together impeccably!

It was wonderful from the start! Went into the showroom, looked around, made an appointment for measurements, booked an appointment for design, did design alongside designer, put my down payment and waited anxiously for my cabinets to come in! My husband did the install so it saved us some money, they did the countertops and now I have a beautiful new kitchen! I absolutely love it!

From meeting with the designer to the delivery of the kitchen, our experience of Wren kitchens was 1st class. Everything was delivered on time and met our expectations. We went for the infinity plus kitchen with quartz worktops and the finished product is fantastic and are well pleased with it.

Buyer Beware. Big problems.
We have been trying to get our kitchen finished with nothing but mistake after mistake.
We have been overcharged and underserved.
The cabinets do not line up properly and we have had the installation team brought back three times so far.
We ordered our countertops through them which the cut incorrectly, lost our sink until finally getting it installed and leaving a mess.
We are currently disputing our bill for overcharges but are being locked out of our Wren account.
#BuyerBeware. It is a cheap company who makes up in savings with hassles. Look on Facebook at the true reviews!

We had a great experience with Wren from the very beginning. Charlotte at our showroom made sure we got our dream kitchen in the end and was also so helpful and patient with our changes, all to make sure we got it right. We love our kitchen now and so glad how everything went.