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    Wren Kitchens

Wren Kitchens

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Overview

Wren Kitchens has a rating of 3.7 stars from 899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wren Kitchens most frequently mention customer service, great experience, and whole process. Wren Kitchens ranks 2nd among Kitchen sites.

  • Service
    182

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Positive reviews (last 12 months): 85.8%
Positive
91
Neutral
2
Negative
13
View ratings trends
179
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How would you rate Wren Kitchens?
Top Positive Review

“My very positive experience!”

Derren C.
10/3/24

From start to finish Wren were really helpful. The design stage was great, any changes we made were all dealt with. The delivery was spot on, even the flooring which came from another company arrived exactly on time. We had quartz tops, expensive compared to alternatives but worth it in my opinion. The measuring and fitting of these tops also went like a dream, they delivered ahead of schedule. The quality of the units is very good. To cap it all the 0% finance deal really made it worth doing, I would certainly recommend Wren based on my experience with them.

Date of experience: 9/23/24
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Top Critical Review

“Faulty cabinets”

Nilda T.
9/23/24

I have had the cabinets for 3 yrs. Now they are coming unglued at the bottom of the cabinets.I have to say I have had nothing but problems from the beginning. It took months to get the cabinets in and right. And now they are falling apart. Very disappointed and unhappy.

Date of experience: 9/13/24
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Reviews (899)

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Reviews that mention popular keywords

wren kitchens (132) customer service (126) delivery team (26) wren kitchen (132) dream kitchen (33) kitchen designer (38)
Thumbnail of user kiml1236
GB
1 review
0 helpful votes
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July 11th, 2023
Verified purchase

The whole process was fantastic, from showroom to delivery I was kept informed and the one tiny little problem was sorted out promptly and without question. I absolutely love my Wren kitchen and would recommend them to anyone!

Date of experience: July 11, 2023

Thumbnail of user clairen123
GB
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

From design to installation the process was smooth. Every stage seamless. The app tracked every stage and gave timescales. We were kept well informed of everything. Installers worked to schedule and kept everything tidy and organised. Over the moon with our new kitchen.

Date of experience: March 3, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a 5 star review, Claire.

I'm delighted that your kitchen transformation has been a stress-free experience, with highlights at every stage.

I hope you're enjoying your lovely new kitchen!

Anastasia

Thumbnail of user michaeld6343
GB
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

From the several showroom meetings right through to fitting I found the attention to detail and customer satisfaction exemplary and refreshing. Wren H.O. Kept regular contact to ensure there were no problems with the fitting and the few we had were remedied immediately.

Date of experience: June 12, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a 5 star review, Michael.

I'm delighted you felt supported at every stage of your Wren journey, and it's great to hear that any issues you encountered could be easily resolved - thank you for sharing such wonderful feedback with us!

Anastasia

Thumbnail of user davidt3399
Ireland
1 review
0 helpful votes
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January 16th, 2023
Verified purchase

Experience with Wren was very good from start to finish. We ordered kitchen units but sought and supplied our own electrical appliances and arranged our own fitting. Wren kept us very well informed throughout the process and even offered an early delivery which we declined but that wasn't a problem. Units arrived on time and were fitted without problem, other than for a missing handle but Wren provided a replacement without quibble very quickly. Vey happy with quality of the workmanship and materials used and would use Wren again.

Date of experience: January 16, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a fantastic review, David.

I'm delighted that your experience with us has been so positive from start to finish - that's wonderful to hear.

I hope you're enjoying your beautiful new kitchen!

Anastasia

Thumbnail of user kaplana2
Massachusetts
2 reviews
0 helpful votes
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December 31st, 2022
Verified purchase

From the beginning, working with a designer, reviewing his design, ordering materials, working with the contractor, to the final installation, my experience while renovating my 39 year old kitchen was quite fun.

One of the panels popped off the front of a cabinet. WREN quickly sent out a replacement part which solved the problem.

Reason I chose this business:

Initially, the ability to use my own co tractor was my first draw to WREN. The showroom, however, was the final experience that drew me to use WREN.

Service

Date of experience: December 31, 2022

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a 5 star review, Kaplan.

I'm so pleased that your kitchen transformation was a stress-free, enjoyable experience - that's wonderful.

It's also great to hear that the panel issue you experienced was quickly resolved.

I hope your new kitchen brings you lots of joy!

Anastasia

Thumbnail of user karens4839
GB
1 review
0 helpful votes
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June 23rd, 2023
Verified purchase

From start to finish we couldn't have asked for a better experience. Rosie our designer was so helpful, patient and friendly. She designed a beautiful kitchen for us and listened to everything wanted. When we had a few worries a couple of days later she put our minds to rest. This all resulted into the kitchen of our dreams.

Date of experience: June 23, 2023

Thumbnail of user aaronn251
GB
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Wren's kitchen design service was fantastic, especially the virtual reality headset allowing you to look at the life sized kitchen design. The delivery went ahead with no issues & I'm happy with my new kitchen

Date of experience: February 1, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thanks for leaving a wonderful review, Aaron.

I'm delighted that your experience with us has been as enjoyable as possible - the Virtual Reality viewer is just brilliant, isn't it?!

I hope your lovely new kitchen brings you lots of joy!

Anastasia

Thumbnail of user stephaniem3253
Germany
1 review
4 helpful votes
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July 16th, 2023

Shame, it all started well but we ended up with 100s of pounds of things that we did not need and although items were unopened, Wren were not willing to take the items back - feel very let down and diddled

Date of experience: June 16, 2023

Thumbnail of user patriciah3215
GB
1 review
0 helpful votes
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May 24th, 2023
Verified purchase

All the units are well made and absolutely all in tact so fitting them was no hassle at all, the designer did a spot on job and Chris in the showrooms help was beyond reproach, all in all I would definitely recommend wrens to anyone

Date of experience: May 24, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a 5 star review, Patricia.

I'm so pleased that your entire kitchen project has been as stress-free as possible - now your project is complete, I hope you're enjoying your beautiful new space!

Anastasia

Thumbnail of user janen319
GB
1 review
0 helpful votes
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June 2nd, 2023
Verified purchase

Wonderful experience from start to finish. I can be a bit picky and Wren kitchen managed to put all my worries to bed. Amazing from selecting the kitchen we wanted ( we did choose a few and changed our minds) to the amazing Lewis who installed our kitchen for us!

Date of experience: June 2, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for those 5 stars, Jane.

I'm delighted you felt supported and informed at every stage of your journey with us - I hope your new kitchen provides lots of lovely memories!

Anastasia

Thumbnail of user juder48
GB
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

Professional staff from the very point of walking into the Southampton store right the way through to the fitments and back up team on the telephone cannot fault The company & would always come back to you & recommend…..

Date of experience: April 12, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for those 5 stars, Jude.

I'm delighted you had such a fabulous experience at our Southampton showroom, and it's lovely to hear you felt supported and informed at every stage of your project.

I hope you're enjoying your stunning new kitchen!

Anastasia

Thumbnail of user time414
GB
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

Wren looked after us from start to finish. The designer showed us many different designs with our chosen kitchen and showed lots of patience with us we had one slight problem with one of the doors which was quickly replaced

Date of experience: April 11, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a fantastic review, Tim.

I'm so pleased that your experience with us has been positive from start to finish, and it's lovely to hear that the door issue you encountered could be easily resolved.

I hope your beautiful new kitchen provides lots of happiness!

Anastasia

Thumbnail of user carolb3472
GB
1 review
0 helpful votes
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June 13th, 2023
Verified purchase

I used Wren for a rental property kitchen and couldn't be more pleased with the result. Someone will measure up your kitchen including windows, doors, radiators, electrical plugs, taps etc and put the measurements into a design app. You are allocated a designer who will work with you on a 2D and 3D computer lay out, placing the units, cooker, sink and cupboards to fit your kitchen layout. You choose your style and colour of units, your work tops and handles etc. You have an option to choose their ovens and sinks or you can keep your own. As the design comes together you are free to change your mind or try out different combinations. The showroom has a large range of kitchens, worktops, handles and kitchen appliances for you to be inspired and to suit your budget. Furthermore the units come ready assembled making it easier and cheaper to be installed. Wren offer a 3-5 year payment plan so you can spread the cost. I am so pleased I went with Wren, I cannot recommend them highly enough.

Date of experience: June 13, 2023

Thumbnail of user trishh146
GB
1 review
0 helpful votes
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May 24th, 2023
Verified purchase

I have ordered twice now from Wren and each both times the service was excellent from start to finish. I was kept up to date throughout the whole process and enjoyed having everything in one place on the wren app.

Date of experience: May 24, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a wonderful review, Trish.

I'm delighted that you returned to Wren for your most recent project, and it's great to hear you felt supported at every stage of your journey with us - I hope you're enjoying your lovely new space!

Anastasia

Thumbnail of user nigelg207
GB
1 review
0 helpful votes
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May 24th, 2023
Verified purchase

Just recently had our new kitchen fitted by Wren and have to say from start to finish such a professional job and such friendly and helpful staff we can't recommend Wren enough so thank you all for our new kitchen

Date of experience: May 24, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a 5 star review, Nigel.

I'm delighted you chose Wren for your recent kitchen transformation - I hope your beautiful new space provides lots of lovely memories!

Anastasia

Thumbnail of user johng6058
GB
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

Got our new kitchen from the Eastbourne branch. And had the best experience, only went to look and ended up getting a whole new kitchen. The staff were really helpful in the store as well as the after care team on the phone. Couldn't fault them. We're so happy with the end result...thanks wren

Date of experience: March 3, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a brilliant review, John.

I'm so pleased that your experience with us has been positive from start to finish - it's great to hear you felt supported throughout the process, and I'm delighted you're happy with your finished kitchen!

Anastasia

Thumbnail of user alexs293
GB
1 review
0 helpful votes
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January 25th, 2023
Verified purchase

Very impressed with the aftersales service. One of the cupboards doors was dropping a bit 3 weeks after fitting and we raised the case in between Christmas and new year. The next week a fitter came in and sorted it. Efficient communication quick and responsive. 5/5

Date of experience: January 25, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thanks for leaving an outstanding review, Alex.

I'm so pleased your experience with us has been positive, with any issues easily and quickly resolved.

I hope you're enjoying your lovely new kitchen!

Anastasia

Thumbnail of user gretaandmarkm
GB
1 review
0 helpful votes
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June 23rd, 2023
Verified purchase

Everything went well from the moment that we sat down for the first time with our designer to the moment we said goodbye and thanks to our kitchen fitter. Very happy with what we have and fun cooking in a great space.

Date of experience: June 23, 2023

Thumbnail of user efiml
GB
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

Wren kitchens are very responsive, they promptly made the measurements and gave us advice to adjust the kitchen within the limits of the room. The kitchen is very beautiful, well organized and with a high quality. We're placed to collaborate with them.

Date of experience: April 12, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a fantastic review, Efim.

I'm so pleased that your experience with us has been positive from start to finish - your kitchen sounds stunning AND practical!

Anastasia

Thumbnail of user mrh165
GB
1 review
0 helpful votes
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January 6th, 2023
Verified purchase

From the time we walked into wren show room we felt confident we had the right decision everything from planning to delivery went as smooth as possible we are absolutely delighted with the kitchen and the quality can't recommend wren highly enough

Had Few marks on some doors called customer service and were changed no problem a few days later

Reason I chose this business:

Looked at all the kitchen suppliers and felt wren were the best quality and value for money

Service

Date of experience: January 6, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for the fantastic review, Mr H.

I'm so pleased that you felt supported throughout your kitchen project, and it's particularly great to hear that any issues you experienced were quickly resolved.

I hope you're enjoying your lovely new kitchen!

Anastasia

Thumbnail of user lynnk503
GB
1 review
0 helpful votes
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June 23rd, 2023
Verified purchase

We are over the moon with our new kitchen. Our fitter (Chris) did an amazing job from start to finish- a true perfectionist. We were also very impressed with our service from Wren and our designer, Robert, also did a fantastic job for us.

Date of experience: June 23, 2023

Thumbnail of user suek458
GB
1 review
0 helpful votes
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January 7th, 2023
Verified purchase

We are very pleased with our kitchen
We have had an issue with water pressure on the new taps, which was not explained very well by the site surveyor.
Better packaging on the units for delivery would save Wren money on damaged units being replaced with the kitchen fitter having to return and ultimately save us the customer money on the kitchen cost.

Date of experience: January 7, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for the lovely review, Sue.

I'm so pleased to hear that you're enjoying your new kitchen.

Your feedback regarding your surveying experience and the unit packaging is greatly appreciated, and has been noted.

Thank you!
Anastasia

Thumbnail of user geraldw479
GB
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

Very good workmanship on install, we are very happy with the kitchen.

As before we have said in a review we do not want a Amazon voucher, we do not use Amazon this is because of how they treat their employees, but the other than that we are happy very with Wrens.

Tip for consumers:
No

Products used:
None

Service
Value
Shipping
Quality

Date of experience: April 11, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a fantastic review, Gerald.

I'm delighted to hear you're happy with your beautiful new kitchen.

Your feedback regarding the Amazon voucher has been noted.

Thanks,
Anastasia

Thumbnail of user wendyp682
GB
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

Wouldn't go anywhere else. My friend just got his there too. I couldn't recommend this company enough! I shopped around and there was no comparison.
My daughter having an extension in July and will be going to Wren's too.
First class and think of everything.

Date of experience: April 11, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a fantastic review, Wendy.

I'm delighted you chose Wren for your recent kitchen transformation - your first class feedback is so appreciated!

Anastasia

Thumbnail of user vickyt120
GB
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

The showroom team were fab, especially Dan our designer and Jayne the assistant manager. They took the time we needed and even got the kids drinks and snacks while we did our order. We had a few visits and every time they were welcoming. Would definitely recommend Wren

Date of experience: December 28, 2022

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for the brilliant review, Vicky.

I'm delighted that you had such a positive experience in your local showroom - it's lovely to hear that Dan and Jayne took great care of you (and your little ones!) throughout the process.

I hope you're enjoying your lovely new kitchen!

Anastasia

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From the business

Wren manufactures quality, made-to-order kitchens. Every kitchen we design and build is based on a simple promise - something for everyone, whatever your budget. Get started using our online kitchen planner, or talk to our kitchen designers, who can design your new kitchen in one of our 108 showrooms across the UK.

Business History

From the early days of the fitted kitchen to launching Infinity Plus, Infinity and Vogue, the family behind Wren has been setting the pace for the kitchen industry. Their journey has taken them from Yorkshire to the US and back again but they've always kept quality and affordability at their heart.

Company Representative

Thumbnail of user adams1891
Wren Kitchens ..
Wren Kitchens
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