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Wren Kitchens has a rating of 3.7 stars from 899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wren Kitchens most frequently mention customer service, great experience, and whole process. Wren Kitchens ranks 2nd among Kitchen sites.
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From start to finish Wren were really helpful. The design stage was great, any changes we made were all dealt with. The delivery was spot on, even the flooring which came from another company arrived exactly on time. We had quartz tops, expensive compared to alternatives but worth it in my opinion. The measuring and fitting of these tops also went like a dream, they delivered ahead of schedule. The quality of the units is very good. To cap it all the 0% finance deal really made it worth doing, I would certainly recommend Wren based on my experience with them.
I have had the cabinets for 3 yrs. Now they are coming unglued at the bottom of the cabinets.I have to say I have had nothing but problems from the beginning. It took months to get the cabinets in and right. And now they are falling apart. Very disappointed and unhappy.
Delivery was on-time and support was good. There was some issue with the cabinets or doors having some cracks but it was easy to order the replacement and they arrived on time as well.
Date of experience: April 11, 2023
Perfect from planning to completion. Everything as they said it would be. Everything delivered on time to and went out their way to ensure it was sent when we needed it.
Date of experience: June 12, 2023
Thank you for those 5 stars, Martin.
Your fantastic feedback is so appreciated - I hope you're enjoying your beautiful new space!
Anastasia
We love our new Wren kitchen. The designer was really knowledgeable and everyone else involved were super helpful. The process was quick, got our new kitchen fitted in time for Christmas!
Date of experience: January 25, 2023
Thanks for those 5 stars, Aimee - your fantastic feedback is so appreciated!
Anastasia
Can't praise kitchen and kitchen fitters enough. Have recommended Wren to my family, who are thinking of a new kitchen. I absolutely love my new kitchen.should have done it years ago!
My friend had had one installed and it was absolutely beautiful.
Date of experience: December 20, 2022
Thanks for the excellent review, Kathleen.
I'm delighted that you love your new kitchen, and I'm so pleased your friend has a beautiful Wren kitchen, too - that's lovely to hear!
Anastasia
Fitters were excellent. Dealt with any issues and answered any questions asked. The help desk was also very good. Dealt with any problems that involved third parties.
Date of experience: March 23, 2023
Thank you for leaving a fantastic review, George.
I'm so pleased that your experience with us has been positive from start to finish - that really is great to hear.
Anastasia
From the measure up to the final delivery we had an excellent experience. The design exceeded our expectations and the quality of the units are top notch.
Date of experience: March 23, 2023
Thank you for sharing such fantastic feedback, Peter.
I'm delighted you're happy with your beautiful new kitchen - I hope it provides lots of lovely memories!
Anastasia
We enjoyed our experience at your Wren showroom. Staff were very experienced in kitchen design. We liked the way they could design our kitchen & at the same time save us money.
Date of experience: April 13, 2023
Thank you for leaving a review, Kim.
I'm delighted you chose Wren for your recent kitchen transformation - your fantastic feedback is so appreciated!
Anastasia
We had a very positive experience using Wren. The kitchen design service was amazing and the price was very reasonable. We used our own fitter and the finish is excellent. Definitely recommend!
Date of experience: December 30, 2022
Thank you for leaving a wonderful review, Andrew.
I'm delighted that your experience with us has been so positive - that's great to hear!
Anastasia
I am delighted with everything. The kitchen looks lovely and has been admired a lot. It is a real transformation from the existing kitchen and has produced a wonderful space for baking.
Date of experience: June 22, 2023
I have had a great experience! The kitchen looks amazing, my kitchen fitter was brilliant, reliable, with an eye for detail, the workmanship is brilliant. The team at Milton Keynes was great!
I had been recommended by a neighbour, I liked that the whole project was completed by Wren.
Date of experience: December 20, 2022
Thanks for the fantastic 5 stars, Savita.
I'm so pleased that your experience has been positive, and it's great to hear your feedback on our brilliant Milton Keynes team.
Your kitchen sounds beautiful, and I hope it brings you lots of joy!
Anastasia
We had a brand new Kitchen from Wrens from the first day every thing went to plan and we had friendly and polite workman always cleaned up every night
Products used:
Wrens Kitchens
Date of experience: October 7, 2022
Hello Michael,
Thanks for the great review
Fantastic customer service
We changed our mind several times but nothing was too much trouble
Great service from deliver drivers
Good after sales service
Date of experience: March 23, 2023
Thank you for leaving a 5 star review, Karen.
I'm so pleased that your experience with us has been positive from start to finish - that really is lovely to hear.
Anastasia
Very glossy showroom but the after sales serivce and Customer Care is abismal.
Multiple issues with the kitchen, wrong appliances being deivered, doors, draws and shelves damaged etc.
Phone call after phone call, being left on hold, no escalation process JUST AVIOD.
Date of experience: September 4, 2017
The service firm Wren was second to none and I wouldn't hesitate in recommending them. They have a first-class product and the service you receive is excellent.
Date of experience: June 12, 2023
Thank you for leaving a brilliant review, Anne.
I'm delighted you felt supported at every stage of your Wren journey - that really is lovely to hear.
I hope you're enjoying your beautiful new space!
Anastasia
Excellent experience from the initial visit of the kitchen designer right up to the delivery of our kitchen. Would have no hesitation in recommending Wren
Date of experience: June 24, 2023
From start to finish very professional, good quality service and couldn't be happier with the way the kitchen turned out, identical to the plan that was created in the show room.
Date of experience: April 11, 2023
Thank you for leaving a brilliant review, Sharon.
Your new kitchen sounds beautiful - I'm so pleased that your entire project has been a positive experience!
Anastasia
Found staff easy to approach and addressed any questions or concerns immediately. Nothing seemed to be to much trouble any damages were replaced immediately
Date of experience: October 3, 2022
Great quality and quick service. Every contact/communication with Wren was positive and the delivery service was great. I used my own joiner so can't comment on the installation service.
Date of experience: March 23, 2023
Thank you for leaving a wonderful review, Laura.
Your fantastic feedback is so appreciated - I hope you're enjoying your beautiful new kitchen!
Anastasia
Wren were super from the moment we entered their Aintree branch to the moment the kitchen was delivered. The finished kitchen is excellent quality. Highly recommend
Date of experience: January 25, 2023
Thanks for 5 stars, Rob.
I'm so pleased you had a fantastic experience at our Aintree showroom, and it's great to hear that the rest of your kitchen project went as smoothly as possible, too.
I hope you're enjoying your beautiful new kitchen!
Anastasia
Excellent service from the moment we stepped into the Kirkcaldy branch. Hannah was very knowledge and helpful as was the joiners and all the staff we dealt with.
Good size show room.
Date of experience: December 28, 2022
Thank you for the brilliant review, Lorraine.
I'm so pleased that Hannah from our Kirkcaldy showroom provided such an excellent level of service, and it's lovely to hear that the rest of your kitchen project went smoothly, too!
Anastasia
We were both really happy with service we received from Wren, including the design and right through to the delivery.
The kitchen and quartz top is really good quality, very happy with the kitchen.
Date of experience: October 31, 2022
From the moment I entered the showroom, the staff were friendly and efficient. Thomas my designer was excellent and very patient. Delivery was on time and the aftercare was superb.
Date of experience: June 22, 2023
My experience was positive from beginning to end, picking our kitchen in the showroom was easy and went smoothly.
The delivery of the kitchen went well and the fitters were wonderful
Date of experience: January 6, 2023
Thank you for the lovely review, Jose.
It's a pleasure to read your fantastic feedback, and I'm so pleased you love your new kitchen - that's wonderful to hear!
Anastasia
The sale staff were very helpful and friendly our order went through so easily and the delivery team were very helpful can't fault our experience with Wren.
Date of experience: May 24, 2023
Thank you for leaving a wonderful review, June.
I'm so pleased that your experience with us has been positive from start to finish - that really is lovely to hear.
Your new kitchen sounds beautiful!
Anastasia
From the knowledgeable sales team to the prompt and efficient delivery team to the outstanding aftercare team every step of the way had been easy to navigate and a fantastic experience
Date of experience: June 6, 2023
Thank you for leaving a 5 star review, Tina.
I'm delighted that your experience with Wren has been as stress-free as possible, with great support at every stage - thank you for sharing such outstanding feedback with us!
Anastasia
Wren manufactures quality, made-to-order kitchens. Every kitchen we design and build is based on a simple promise - something for everyone, whatever your budget. Get started using our online kitchen planner, or talk to our kitchen designers, who can design your new kitchen in one of our 108 showrooms across the UK.
From the early days of the fitted kitchen to launching Infinity Plus, Infinity and Vogue, the family behind Wren has been setting the pace for the kitchen industry. Their journey has taken them from Yorkshire to the US and back again but they've always kept quality and affordability at their heart.
Thank you for leaving a brilliant review, Ali.
I'm so pleased that the issues you encountered could be easily resolved - that's great to hear!
Anastasia