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Wren Kitchens has a rating of 3.7 stars from 899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wren Kitchens most frequently mention customer service, great experience, and whole process. Wren Kitchens ranks 2nd among Kitchen sites.
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From start to finish Wren were really helpful. The design stage was great, any changes we made were all dealt with. The delivery was spot on, even the flooring which came from another company arrived exactly on time. We had quartz tops, expensive compared to alternatives but worth it in my opinion. The measuring and fitting of these tops also went like a dream, they delivered ahead of schedule. The quality of the units is very good. To cap it all the 0% finance deal really made it worth doing, I would certainly recommend Wren based on my experience with them.
I have had the cabinets for 3 yrs. Now they are coming unglued at the bottom of the cabinets.I have to say I have had nothing but problems from the beginning. It took months to get the cabinets in and right. And now they are falling apart. Very disappointed and unhappy.
Good helpful sales assistant who gave good advice, and helpful suggestions, the delivery was the day and time they said, and the delivery men were very careful and professional
Date of experience: April 11, 2023
Thank you for leaving a 4 star review, Justin.
Your fantastic feedback is so appreciated - I hope you're enjoying your lovely new kitchen!
Anastasia
First class service from design and conception to installation and after care. Great kitchen and great Customer service. First class, very happy with products and service
Date of experience: March 23, 2023
Thank you for leaving an excellent review, Graham.
I'm so pleased that your entire kitchen project has been a positive experience, with highlights at every stage - that's great to hear.
Anastasia
If I could put less than a star I would.
Couldn't get a call back from the designer to get an update.
Items missing from the kitchen delivery.
Items then delivered after the fit, then won't collect then and take away, so a random larder unit just sitting in our house.
Promised to collect the larder unit, then back tracked.
Flooring left in the middle of the road as they said they deliver to the road side... 5ft pregnant wife with our 1 yo kid doesn't do crossfit so unable to move, however, wren blamed woodpecker, then woodpecker blamed wren... flooring out in the road getting drenched in rain in freezing temperatures.
Our tiler, who is an older guy, was unable to assist either, although his van was stuck in drive as the pallet was left in the middle of the road. So his fate was the same as our neighbours, blocked in the flooring pallet
WiFi cut off as installers cut through a cale during install, managed to get sky to come out and sort it out days later.
If you're swaying between wren and anyone else... your money is better served with anyone else
Tip for consumers:
Don't use wren. Please
Products used:
Kitchen units and flooring
* Wren Kitchens attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 16, 2022
Thank you for leaving a review, Iain.
I'm so sorry to hear about these issues, and I completely understand your frustration.
I've passed your order information onto our Management team, who will contact you directly to discuss.
Thanks,
Anastasia
Fabulous design advice, brilliant delivery staff and an amazing fitter. Couple of little snagging items to sort but Wren are on the case & keeping us updated.
Date of experience: December 28, 2022
Thank you for leaving a lovely review, Sam.
I'm so pleased that your experience with us has been positive, and it's great to hear that your issues are in the process of being resolved.
Anastasia
Ordered a kitchen from Wren the designer was great as were the delivery men. Wren hired Victory Kitchens to install my cabinets wonderful job very professional. Wren hired BC stone. They put my Quartz countertops in then a high piece of Quartz behind the stove in doing so they scratched the countertops left and right side and the cabinets. Scratch my brand new kitchen floor. BC stone also told me that I needed to buy a drill bit to drill holes to install my exhaust fan. That they were not using the template that was provide with exhaust fan. BC stone tried to buff out the countertop and removed the shine. Then they came back and tried to remove stove that will not come out without causing damage to stove. Victoria Kitchens did come out and fix cabinets. Wonderful. Wren told me it was my responsibility to prep for BC stone and the scratch on my floor is my fault. And, I need to move my stove for countertop repair. The stove can't come out I told Wren countless times. Asked for damages back. They said only 20 percent on one side and closed my case when I said no and now I have to hire an attorney to get justice.
Products used:
Cabinets Sink
Date of experience: April 7, 2023
We received the best possible service from the minute we walked through the door to install.
Muliple visits by us made and always walked away happy. Great kitchen will excellent finish and design.
Date of experience: March 23, 2023
Thank you for leaving a 5 star review, Nick.
It's a joy to read your fantastic feedback - I'm delighted you felt informed and supported at every stage of your kitchen project!
Anastasia
Lots of help in choosing a kitchen. Easy to see plan agreed. Loads of emails to keep in touch.
Delivery was there at 7am on the due day.
Pleasant staff in all roles
Nothing to complain about at all
Date of experience: May 31, 2023
Thank you for leaving a 5 star review, Sandra.
I'm delighted you felt supported and informed at every stage of your journey with us - I hope you're enjoying your beautiful new kitchen!
Anastasia
My Brother in Law ownes 2 cottages in Normandy and the larger one has been completely gutted and refitted except for the kitchen which had been gutted but was without any units. I travelled out to the cottage and measured up the free space available taking into account electrical points and water supplies and drainage. Returning back to Yorkshire I went to three separate kitchen companies and discussed their ranges, design layout, price and availability as a set of flatpacks. Wren won the competition for our supply on the basics of price, layout, delivery time and Wren's ability to deliver in Essex from where we would transport the units to France. The units where delivered on-time and the delivery team gave great assistance in transfering the goods to our van. Wren also have very good online assembly instructions and comprehensive back-up assistance if required.
We found that Wren gave first class service throughout all phases of the design and delivery with great communications and an excellent price. Thank you Wren.
Date of experience: May 24, 2023
Thank you for leaving a wonderful review, Geoff.
I'm delighted that your experience with us has been as stress-free as possible from start to finish - your fantastic feedback is so appreciated!
Anastasia
This was our 3rd kitchen from Wrens Hemel Hempstead, once again excellent service.
Thanks again to Muneeb at Hemel for his professionalism and pleasant mannerisms.
Date of experience: April 11, 2023
Thank you for leaving a fantastic review, Steve,
I'm delighted you returned to Wren for your most recent kitchen transformation, and it's great to hear that Muneeb provided such a thoughtful design experience.
Anastasia
Our kitchen dedigner at Wren did an excellent job from start to finish. All of our kitchen arrived on our delivery day and was easy for our fitter to build. We love our kitchen now.
Date of experience: April 11, 2023
Thank you for leaving a 5 star review, Heather.
I'm delighted that your kitchen transformation has been a positive experience, with highlights at every stage - I hope you're enjoying your beautiful new space!
Anastasia
We love our new kitchen. It looks lovely and was built exceptionally well. Our salesman Tavon Hunter was smart, informative and patient as we made our decisions. Highly recommend.
Had a couple of questions. Also the work done and the installers were wonderful but did not like the installation Company. Poor communication and some cost issues for extra work done.
Great selection, quality, and everything was in one place. Excellent choices and selection.
Very good quality and they all were coordinated. We chose what we could afford. Also love the no interest payment plan.
Date of experience: December 5, 2022
Thanks for those 5 stars, Phyllis.
I completely understand any disappointment caused by your installation issues, and I appreciate you sharing this feedback.
However, I'm so pleased that your overall experience with us has been positive - that's great to hear. I hope you're enjoying your lovely new kitchen!
Anastasia
Great experience with Wren purchased kitchen and installation. Looks great, Just becarefull you are aware of the extras on top of the installation price.
Date of experience: May 31, 2023
Thank you for leaving a review, Sam - your kitchen sounds beautiful!
Anastasia
The order came as agreed and on time. The cabinets and the countertops are beautiful. They look even better in my kitchen than the displays in the store.
Products used:
Kitchen cabinets and countertops
Date of experience: September 29, 2022
We loved the whole expierence with Wren. The kitchen looks amazing. The one complaint we have is that the hinges on the cabinets have broken on two of our cabinets.
Date of experience: January 2, 2023
Thank you for leaving a review, Kara.
I'm so pleased that your new kitchen looks amazing, but it's disappointing to hear about your hinge issue - I've messaged you privately here so I can offer further assistance.
Thanks,
Anastasia
The kitchen looks gorgeous lots of friends complemented it. Everything arrived on time with nothing damaged. As cupboards where already built put together was much easie.
Date of experience: January 25, 2023
Thanks for leaving a brilliant review, Anna.
Your wonderful feedback is so appreciated - I hope your lovely new kitchen brings you lots of joy!
Anastasia
Wren is a nightmare.
So far 2 incompetent installers
3 months ago they started the job, still not complete, still waiting for kitchen to be finished.
Products used:
Still waiting on delivery
Date of experience: January 30, 2023
Thanks for leaving a review, Barb.
I'm so sorry to hear about these issues, and I completely understand your frustration.
I have contacted you directly via Sitejabber to discuss.
Anastasia
From the showroom to the delivery absolutely no issues. We purchased our cabinets and countertops from Wren in Levittown. The cabinets are beautiful, well made and durable and the value amazing.
Date of experience: January 6, 2023
Thank you for the brilliant review, Patty.
I'm delighted that your experience at our wonderful Levittown showroom was so positive - that's lovely to hear!
Anastasia
I was welcome by a poilet gentleman Joshua from the Stockton branch he was very helpful and was very helpful when we ad some miner hiccups he was very helpful and it delt with quickly
Because I seen it on TV so went to have a look and found one I liked and was reasonable.
Date of experience: January 6, 2023
Thank you for leaving a lovely review, Ford.
I'm delighted that Joshua from our brilliant Stockton showroom provided such a thoughtful design experience - that's wonderful to hear!
Anastasia
I Had to exchange some plinths popped down to the showroom and it was sorted straight away no appointment needed very good service again
Date of experience: April 11, 2023
Thank you for those 5 stars, Terence.
I'm so pleased that your plinth issue could be easily resolved - that really is great to hear.
Anastasia
We were so pleased with our woodpecker flooring we have ordered more for the lounge. Textured wood effect, great colour and warm due to insulation.
Date of experience: April 11, 2023
Thank you for leaving a lovely review, Kathryn.
I'm so pleased that you're enjoying your beautiful new flooring - it sounds stunning!
Anastasia
From planning to delivery kept informed throughout, nothing was too much trouble. The after care service was exceptional. Would not go anywhere else.
Date of experience: June 5, 2023
Thank you for leaving a 5 star review, Cheryl.
I'm so pleased that your experience with us has been as stress-free as possible from start to finish - now your project is complete, I hope you're enjoying your beautiful new space!
Anastasia
Great service from booking an appointment to receiving our delivery, our salesperson was there for us even after whenever we needed him!
Date of experience: June 22, 2023
From entering the showroom to completion was painless.used my own fitter who did a great job very pleased with the finish kitchen
Date of experience: June 18, 2023
Wren were really good at keeping me up to date and sorting any issues out in a timely manner. Good quality kitchen.
Date of experience: June 24, 2023
Wren manufactures quality, made-to-order kitchens. Every kitchen we design and build is based on a simple promise - something for everyone, whatever your budget. Get started using our online kitchen planner, or talk to our kitchen designers, who can design your new kitchen in one of our 108 showrooms across the UK.
From the early days of the fitted kitchen to launching Infinity Plus, Infinity and Vogue, the family behind Wren has been setting the pace for the kitchen industry. Their journey has taken them from Yorkshire to the US and back again but they've always kept quality and affordability at their heart.
Thank you for leaving a 5 star review, Diana.
I'm so pleased that your entire project has been a positive experience, with great communication at every stage - I hope you're enjoying your beautiful new space!
Anastasia