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    Wren Kitchens

Wren Kitchens

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Overview

Wren Kitchens has a rating of 3.7 stars from 899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wren Kitchens most frequently mention customer service, great experience, and whole process. Wren Kitchens ranks 2nd among Kitchen sites.

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    182

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Positive reviews (last 12 months): 85.8%
Positive
91
Neutral
2
Negative
13
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179
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How would you rate Wren Kitchens?
Top Positive Review

“My very positive experience!”

Derren C.
10/3/24

From start to finish Wren were really helpful. The design stage was great, any changes we made were all dealt with. The delivery was spot on, even the flooring which came from another company arrived exactly on time. We had quartz tops, expensive compared to alternatives but worth it in my opinion. The measuring and fitting of these tops also went like a dream, they delivered ahead of schedule. The quality of the units is very good. To cap it all the 0% finance deal really made it worth doing, I would certainly recommend Wren based on my experience with them.

Date of experience: 9/23/24
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Top Critical Review

“Faulty cabinets”

Nilda T.
9/23/24

I have had the cabinets for 3 yrs. Now they are coming unglued at the bottom of the cabinets.I have to say I have had nothing but problems from the beginning. It took months to get the cabinets in and right. And now they are falling apart. Very disappointed and unhappy.

Date of experience: 9/13/24
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Reviews (899)

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Reviews that mention popular keywords

wren kitchens (132) customer service (126) delivery team (26) wren kitchen (132) dream kitchen (33) kitchen designer (38)
Thumbnail of user vincentl402
GB
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

Staff were so helpful from the moment we set foot into the store and were very patient for all the amendments we wanted. The software used to create the plan is incredible and a design can be prepared very quickly. Once we received the kitchen any replacement items were sent without a fuss and via next day delivery.

Date of experience: March 4, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a wonderful review, Vincent.

I'm delighted you enjoyed your visit to one of our amazing showrooms - now your project is complete, I hope you're enjoying your beautiful new kitchen!

Anastasia

Thumbnail of user arturd19
GB
1 review
0 helpful votes
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February 18th, 2023
Verified purchase

From the minute we walked in to the show room we were well looked after. Max took his time explaining things to us and was very patient even tho we kept on changing our minds with many things. The delivery team was equally good. They were helpful attentive and willing to go the extra mile. Very happy with wren all and all

Date of experience: February 18, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a wonderful review, Artur.

I'm delighted that Max provided such a fantastic design appointment, and it's great to hear that your delivery was a positive experience, too.

I hope you're enjoying your lovely new kitchen!

Anastasia

Thumbnail of user clareg83
GB
1 review
0 helpful votes
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October 25th, 2022

We chose a new kitchen from Wren and with the help of the advisor got a lovely kitchen with all new appliances for much less than we were expecting. The fitters were very professional and clean in their work. We are very pleased with the kitchen and would highly recommend Wren to anyone thinking of a new kitchen.

Products used:
Kitchen cabinets and appliances

Service
Value
Shipping
Quality

Date of experience: October 24, 2022

Thumbnail of user jasonm1755
GB
2 reviews
0 helpful votes
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March 24th, 2023
Verified purchase

Great service from start to finish, the cabinets are lovely, equivalent to the more expensive companies. We are very pleased we used their fitters, cannot praise them enough. Would defiantly recommend Wren

Date of experience: March 24, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a 5 star review, Jason.

I'm so pleased that your entire kitchen project has been a positive experience - your new kitchen sounds stunning!

Anastasia

Thumbnail of user andyd334
GB
1 review
0 helpful votes
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December 29th, 2022
Verified purchase

The whole experience has been really easy. My designer, Daniel from Guildford was absolutely brilliant and very helpful. The delivery was nice and easy plus any damaged goods or parts of the design which needed tweaking were replaced by Wren FOC. I would recommend Wren for any kitchen!

Date of experience: December 29, 2022

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for the fantastic review, Andy.

I'm delighted that Daniel from our Guildford showroom provided such a great design experience, and it's lovely to hear that the rest of your kitchen project went as smoothly as possible, too.

I hope you're enjoying your beautiful new kitchen!

Anastasia

Thumbnail of user jacquelinew733
GB
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

We've never shopped at Wren before so this was a completely new experience and wow. It was amazing. From the staff right through to the stock and choice and knowledge it was such an enjoyable experience we actually enjoyed going back and for until we completed our kitchen.

Date of experience: December 30, 2022

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for those 5 stars, Jacqueline.

I'm delighted that your experience with us has been so enjoyable, from start to finish - that is wonderful to hear!

Anastasia

Thumbnail of user heleng996
GB
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

The design service was exceptional, Shaun at the Exeter Branch was innovative and considerate of our needs.
Delivery was prompt and efficient. Build quality superb, it went together quickly and easily, with exceptional instructions.
Couple of minor issues, rectified promptly by customer service with speedy delivery of parts.
All round, an excellent experience.

Phoned with 1 measurement issue, and 1 missed part. Both issues resolved without fuss and very speedy replacement.

Reason I chose this business:

Daughter had one. She recommended.

Service

Date of experience: December 20, 2022

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thanks for the brilliant review, Helen.

It's lovely to hear that Shaun from our Exeter showroom did a great job of considering your requirements, and I'm delighted that your entire experience with us has been so positive.

I hope your new kitchen brings you lots of happiness!

Anastasia

Thumbnail of user markc4176
GB
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

From start to finish Wren have been great. Our designer was fantastic, finding clever ways to get in the things we wanted. The delivery was on time and everything there (something people warned us a out but no issues from me). Quartz fitting was quicker than we were quoted and price was cheaper than Howdens and B&Q.

Date of experience: June 12, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a 5 star review, Mark.

I'm so pleased that your experience with us has been as stress-free as possible, from start to finish - your new kitchen sounds beautiful, particularly those stunning Quartz worktops!

Anastasia

Thumbnail of user hayleyb149
GB
1 review
0 helpful votes
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April 30th, 2023
Verified purchase

From start to finish I was extremely impressed with Wren. Callum, our designer, was so patient, creative and helpful with the design of our awkward shaped kitchen. The delivery was on time, and the drivers were really polite and considerate in where they put all the boxes. One item was missing, a quick call to customer services fixed that. We used our own fitters, and despite having a few issues with Wren in the past, they couldn't fault our delivery and everything went together smoothly. I'm so so happy with the kitchen, the digital renders were great but the real thing is incredible!

Date of experience: April 30, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a fantastic review, Hayley.

I'm delighted that Callum was able to plan a kitchen perfect for your requirements, and it's lovely to hear your feedback on our delivery process.

Now your project is complete, I hope you're enjoying your beautiful new kitchen!

Anastasia

Thumbnail of user kimh1674
GB
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

More than happy with wren from design to delivery, had no issues all was helpful. Replacement sent out straight away. Had my own fitter, but up to fitting wren was very helpful, i loved all online videos and help.

Date of experience: April 12, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a brilliant review, Kim.

It's a joy to read your fantastic feedback - your new kitchen sounds gorgeous!

Anastasia

Thumbnail of user nicka677
New York
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

We had a great experience with Wren Kitchens at the Milford, CT location. The sales associate we worked with, Tavon H., was awesome. Our project was a unique one and he was patient and thoughtful in providing recommendations and applying his product knowledge. The products are quality. There are a wide range of options to customize your space. The process is quick and easy, and the turn around is faster than anyone else in the industry.

Date of experience: January 4, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for those 5 stars, Nick.

I'm so pleased that Tavon from our Milford showroom provided such a thoughtful and inspiring design experience - that's wonderful to hear.

I hope you're enjoying your beautiful new kitchen!

Anastasia

Thumbnail of user rashas24
GB
1 review
5 helpful votes
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October 24th, 2022
Verified purchase

Terrible service, lots of delays in everything, lack and confusing communications between the company and the fitter, and it's the customer at the end who has to wait and keep chasing this up. They are only nice and dedicated until you pay them. I wouldn't recommend the company to anyone!

Tip for consumers:
Customer service is awful. Once a kitchen is installed, it is a pain to get anything fixed after.

Service
Value
Shipping
Returns
Quality

Date of experience: October 24, 2022

Thumbnail of user ianb870
GB
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

I found the whole experience really good. The planning and design by Wren. But i installed myself. All the plans, drawings, instructions and documents gave me the confidence to complete, and i am happy with the outcome. Many people who visit my flat are also impressed with my new kitchen.

Date of experience: April 12, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a wonderful review, Ian.

I'm so pleased that your experience with us has been positive from start to finish - it sounds like you did a fantastic job installing your beautiful new kitchen!

Anastasia

Thumbnail of user mitchb96
GB
1 review
5 helpful votes
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May 16th, 2022

I bought a whole kitchen from Wren. The team in the showroom were fab with planning, designing ideas etc. The problem started when the kitchen was delivered. 8 items were missing. Called the customer care line, was on hold for 45 min before someone could answer the call. It took another 20 mins for the advisor to order replacements. During the installation, found more items missing and damaged. Went to the app/online to order replacements, the system kept giving me an error. Tried calling the Customer Care line, was put on hold waiting for an advisor for another 50 mins.

Just wish that Wren kitchens would invest some more resources into answering customer calls promptly rather than making them wait for 45-50mins listening to music.

Tip for consumers:
Check you delivery to make sure no items are miising. You have to call Wren customer care for replacements of missing /damaged items and that is a very bid issue. Unless you are ready to wait on the phone for 45-60 mins listening to automated message and music before talking to a human being.

Service
Value
Shipping
Returns
Quality

Date of experience: May 16, 2022

Thumbnail of user juned170
GB
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

The design stage was so easy, a couple of visits to the Wren showroom and it was all sorted! The build stage was very quick and we hardly noticed any mess, the fitter was excellent and took in all our requests and carried them out efficiently and with expertise. All the old units were taken away quickly leaving it all clean and tidy. Thank you Wren Kitchens!

Date of experience: April 11, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a wonderful review, June.

I'm so pleased that your experience with us has been positive, with highlights at every stage - your new kitchen sounds stunning!

Anastasia

Thumbnail of user elizabethc2872
GB
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

My kitchen was chosen (via a mobile van!) I chose cream gloss fronts,j close.
Delivery was easy and uneventful via the Wren app,and it was easy to order items I either forgot or changed my mind about!. Delivery was always timely.
The temporary sink was really useful. My experience was excellent and I can't say just how pleased I am with my result!

Date of experience: April 11, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a 5 star review, Elizabeth.

I'm delighted you had such a positive experience with our brilliant Mobile Design Centre, and it's lovely to hear your feedback on our App.

I hope you're enjoying your new kitchen - it sounds stunning!

Anastasia

Thumbnail of user annel636
GB
1 review
1 helpful vote
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October 10th, 2022

Thrilled with my kitchen from Wren. Service was excellent and very helpful with ideas. Elena Rubino was very professional and talked me through everything. The installers were very efficient and did a great job left everywhere clean and tidy. The clean up operation of the discarded kitchen was quickly done. I would recommend Wren to anyone who wanted a new kitchen

Date of experience: October 10, 2022

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Hi Anne,

Thanks for the great review; We're glad your designer Elena was able to help create a kitchen that meets all your needs.

It's always wonderful to hear such great comments about the service and quality of our products.

We would love to see your new kitchen, so why not enter it into our #Wrenovation competition; Enter by sending pictures to: wrenovations@wrenkitchens.com.

Please don't forget to add your postcode or order ID!

Thanks again for getting in touch, and enjoy the rest of your day.

Thanks,
Wren Kitchens

Thumbnail of user tarar395
GB
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

Wren have given me my dream kitchen and I couldn't ask for anything better.
From the planning stage to the delivery. We bought pre made and fitted it ourselves and the instructions were amazing. A few parts had been missing and an online form made it easy to order and they were sent within 24 hours.

Date of experience: April 11, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a 5 star review, Tara.

I'm delighted that you now have your dream kitchen - your wonderful feedback is a joy to read, and I hope you're thoroughly enjoying your stunning new space!

Anastasia

Thumbnail of user kennc8
New York
1 review
1 helpful vote
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February 27th, 2024

Planners are terrible and customer service worse. Installers take forever. A month or more for a simple install. Find someone else

Date of experience: February 27, 2024

Thumbnail of user ashleyc1667
GB
1 review
0 helpful votes
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May 24th, 2023
Verified purchase

The kitchen planner was amazing. Really helpful throughout the process. There was an issue with one unit arriving damaged but this was replaced as soon as I contacted Wren, with no charge. I had an issue with my plan including too many worktops also which seemed to have been a planning error on the system. This was also refunded to me without me needing to raise a complaint. All in all a really good process throughout and have recommended to friends and family!

Date of experience: May 24, 2023

Thumbnail of user a.k.b
GB
1 review
0 helpful votes
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January 25th, 2023
Verified purchase

My experience with wren was good I had a few problems with appliances and chasing up a refund and only had 1 damaged unit which was sorted out just a few difficulties with delivery. Some people have said I should have been compensated but at the time it was stressful so didn't complain I just wanted my kitchen finished and it is and I am so pleased with it.

Date of experience: January 25, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thanks for leaving a review, A.K.

Although it's disappointing to hear about the appliance and unit issues, I'm pleased that these errors didn't take too much away from your overall experience.

I hope you're enjoying your lovely new kitchen!

Anastasia

Thumbnail of user stuarth244
GB
1 review
0 helpful votes
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June 13th, 2023
Verified purchase

We had a full kitchen refit, Wren showrooms were very good to see the quality and choice and ideas on design. We had good customer service throughout with constant updates on progress. Would definitely recommend.

Date of experience: June 13, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a fantastic review, Stuart.

I'm so pleased that your experience with us has been as enjoyable as possible, from start to finish - now your project is complete, I hope you're enjoying your beautiful new kitchen!

Anastasia

Thumbnail of user dianeh2013
GB
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

My experience with wrens, efficient great customer service friendly staff within shop and online.
Great experience and helpful for an important buy, kitchens are the hub of family life and they couldn't help more. Thankyou

Date of experience: June 22, 2023

Thumbnail of user janineh149
GB
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

Great experience instore with the kitchen planner and then smooth process until completion, only took 2 months, very impressed with finished kitchen- just what we wanted!
Great value for money and safe hands.
Many thanks

Date of experience: June 5, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a 5 star review, Janine.

I'm so pleased that your experience with us has been as stress-free as possible from start to finish - your new kitchen sounds stunning!

Anastasia

Thumbnail of user jasong1557
GB
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

The whole experience from the showroom to being fitted went without a hitch. Friendly staff and not pushy trying to sell sell you things you don't need or wanted. The fitting of the kitchen was easy, the fitter was clean and tidy doing the work and wouldn't sign it off till he made sure we were happy b.

Date of experience: December 20, 2022

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thanks for the brilliant review, Jason.

I'm delighted to read your fantastic feedback - I hope you're enjoying your lovely new kitchen!

Anastasia

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From the business

Wren manufactures quality, made-to-order kitchens. Every kitchen we design and build is based on a simple promise - something for everyone, whatever your budget. Get started using our online kitchen planner, or talk to our kitchen designers, who can design your new kitchen in one of our 108 showrooms across the UK.

Business History

From the early days of the fitted kitchen to launching Infinity Plus, Infinity and Vogue, the family behind Wren has been setting the pace for the kitchen industry. Their journey has taken them from Yorkshire to the US and back again but they've always kept quality and affordability at their heart.

Company Representative

Thumbnail of user adams1891
Wren Kitchens ..
Wren Kitchens
Typically does not respond to reviews

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