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    Wren Kitchens

Wren Kitchens

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Overview

Wren Kitchens has a rating of 3.7 stars from 899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wren Kitchens most frequently mention customer service, great experience, and whole process. Wren Kitchens ranks 2nd among Kitchen sites.

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    182

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Positive reviews (last 12 months): 85.8%
Positive
91
Neutral
2
Negative
13
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179
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How would you rate Wren Kitchens?
Top Positive Review

“My very positive experience!”

Derren C.
10/3/24

From start to finish Wren were really helpful. The design stage was great, any changes we made were all dealt with. The delivery was spot on, even the flooring which came from another company arrived exactly on time. We had quartz tops, expensive compared to alternatives but worth it in my opinion. The measuring and fitting of these tops also went like a dream, they delivered ahead of schedule. The quality of the units is very good. To cap it all the 0% finance deal really made it worth doing, I would certainly recommend Wren based on my experience with them.

Date of experience: 9/23/24
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Top Critical Review

“Faulty cabinets”

Nilda T.
9/23/24

I have had the cabinets for 3 yrs. Now they are coming unglued at the bottom of the cabinets.I have to say I have had nothing but problems from the beginning. It took months to get the cabinets in and right. And now they are falling apart. Very disappointed and unhappy.

Date of experience: 9/13/24
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Reviews (899)

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Reviews that mention popular keywords

wren kitchens (132) customer service (126) delivery team (26) wren kitchen (132) dream kitchen (33) kitchen designer (38)
Thumbnail of user drews227
GB
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

Great experience from start to finish.
The planner in the sales room was very professional and not at all pushy, and designed us a great kitchen. Delivery was only time and professional. Couple of minor issues with slight damage on a couple of doors, but the process of ordering replacements through the app was great and they were delivered with no fuss

Date of experience: June 22, 2023

Thumbnail of user tanyac420
GB
1 review
0 helpful votes
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December 29th, 2022
Verified purchase

Was a little dubious to proceed with my order after hearing many horror stories about Wren, but in all honesty as a fitter told me you get good and bad with all companies. So we went ahead and I have to say it was perfect from start to finish, the small problems I did have was remedied within 24hrs.
All in all I am very happy with kitchen and the customer service

Slight marks on two doors and a drawer root missing. Phoned on two occasions and each time they was extremely helpful and items were delivered within 24hrs.

Reason I chose this business:

Wren buuild their kitchen to your design ad I wanted loads of drawers and corner cupboards that pull out, my plan was thinking as I get old and can't get on my knees to get to back of cupboards drawers and pull out corners would be ideal Wren was then only kitchendesigners who could accommodate this plan

Service

Date of experience: December 29, 2022

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thanks for leaving such a lovely review, Tanya.

I'm delighted that you chose Wren for your kitchen transformation - it's great to hear that everything went as smoothly as possible, and I'm pleased that the issues you experienced were quickly resolved.

I hope you're enjoying your beautiful (and practical) new kitchen!

Anastasia

Thumbnail of user paulaj420
GB
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

From ordering to installation we had great service from Wren. Any queries were quickly dealt with and their installers were brilliant. Our kitchen and utility room were transformed in a week with no mess or damage and we have the kitchens we wanted. There were a couple of snags which were quickly dealt with. Well worth paying the extra for Wren fitters.

Date of experience: March 4, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thanks for 5 stars, Paula.

It's a joy to read your wonderful feedback - I'm delighted you chose Wren for your recent kitchen transformation!

Anastasia

Thumbnail of user donnad2422
GB
1 review
0 helpful votes
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December 29th, 2022
Verified purchase

Kitchen designer Karen from the Gloucester branch was attentive from start to finish.
Measurements of the kitchen were carefully calculated.
The delivery was on time
And my kitchen looks just fantastic
Problem free, with the most helpful staff. Thank you wren!

Date of experience: December 29, 2022

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for the wonderful review, Donna.

I'm so pleased that Karen from our Gloucester showroom provided such a thoughtful design experience, and it's great to hear that your kitchen project went as smoothly as possible.

Your new kitchen sounds stunning, and I hope it brings you lots of joy!

Anastasia

Thumbnail of user rebeccat1342
GB
1 review
0 helpful votes
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June 23rd, 2023
Verified purchase

Great service from all the team at Wren kitchens. The design process in store was was so simple and staff were very knowledgeable and helpful. Vast selection of colours and finishing were available. Delivery team were very friendly and great at communicating their arrival time. We fitted the kitchen ourselves, it was straight forward with all the instructions easily accessible.

Date of experience: June 23, 2023

Thumbnail of user beckyc391
GB
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

From the designer to the final fit I cannot fault Wren. I love my kitchen, I'd hoped for something that would add value to the house, be much more functional and finally be somewhere I could cook. What I have ended up with is infinitely more than that and I'm so grateful. I was really fearful at the beginning about what I was getting into, and what would be the right thing to do for me, but everyone helped and I have more than I thought possible. Thank you.

Date of experience: December 30, 2022

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for those 5 stars, Becky.

I'm so pleased that your experience with us has been positive from start to finish - that's wonderful to hear.

I hope your new kitchen brings you lots of joy, delicious food, and happy memories!

Anastasia

Thumbnail of user tamaram487
GB
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

Patryk was our kitchen designer from the Aberdeen store and was 5 star. Delivery as planned. We used our own installers which I would advise. Any damaged or missed parts were ordered through the wren app and delivered very quickly. All round I'm very pleased with our Wren kitchen.

Date of experience: December 28, 2022

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for the fantastic 5 stars, Tamara.

I'm delighted that Patryk from our wonderful Aberdeen showroom provided such a great design experience, and it's particularly lovely to hear that any issues you encountered were easily and quickly resolved through our App.

I hope your new kitchen brings you lots of joy!

Anastasia

Thumbnail of user russellp393
GB
1 review
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April 11th, 2023
Verified purchase

A great start to the process with a visit to our local showroom, we were taken through our wish list and created the design we were set on. There were many styles and finished samples to help choose the look and finish of our kitchen; great advice provided by the designer. Deposit paid and the install team then took over arranging a pre delivery survey of our space, then a firm delivery date was agreed.
This all happened without any dramas, the kitchen arrived on time and complete. We arranged the installation ourselves, overall this was a very satisfying experience.

Date of experience: April 11, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a wonderful review, Russell.

I'm delighted you had such an inspiring showroom visit, and it's lovely to hear that your entire kitchen transformation has been a positive experience, with highlights at every stage.

Now your project is complete, I hope you're enjoying your beautiful new space!

Anastasia

Thumbnail of user martinn224
GB
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

From the planning stage of our kitchen all the way through to the delivery went very smoothly and our kitchen planner was very helpful and came up with some very good ideas that we didn't think about. We had quartz worktops installed and the team came round to measure up and fit them and the whole process went really well.
My family love our new kitchen and I would recommend Wrens kitchen

Date of experience: March 3, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for those 5 fantastic stars, Martin.

I'm so pleased that your experience with us has been positive from start to finish - I hope your beautiful new kitchen is the centre of many lovely family memories!

Anastasia

Thumbnail of user nigelt67
GB
1 review
0 helpful votes
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May 24th, 2023
Verified purchase

Having decided to source our kitchen from Wren in Tamworth the account manager completed the detailed drawings. He then confirmed the drawings by a home visit. The kitchen units were prebuilt and delivered as per the schedule. The fitter took 4 days to complete the installation. Damages were quickly replaced by Wren which was excellent from a fitting perspective.
Wren prices are competitive with discounts offered through the process.

Date of experience: May 24, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for those 5 stars, Nigel.

I'm delighted that your kitchen transformation has been an enjoyable experience, and it's great to hear that any issues you encountered could be easily resolved.

Now your project is complete, I hope you're enjoying your beautiful new space!

Anastasia

Thumbnail of user denisew1231
GB
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

The design meeting was great and I got new practical ideas I didn't think about before. I changed my mind a few times before the deadline and it was fine. I had two meetings and organised the delivery. The instructions are detailed and I ordered replacement items online and they arrived two days later. The kitchen looks expensive and is lovely

Date of experience: June 22, 2023

Thumbnail of user rachele592
GB
1 review
0 helpful votes
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October 25th, 2022

From walking into the showroom to the fitting and final result I was really happy. I Walked into the Plymouth showroom, gavin knew straight away what I wanted. The kitchen fitter was very thorough and professional, if any of the parts were damaged they where delivered the next day for fitting. The end product was better than I expected.

Date of experience: October 24, 2022

Thumbnail of user justiner61
GB
1 review
0 helpful votes
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April 17th, 2023
Verified purchase

We were really pleased with the whole process, from our initial visit to discuss options, to the design stage, the installation and the support when we needed it. The staff were friendly and efficient and everything happened exactly as they said it would! Our new kitchen is brilliant and we would have no hesitation in recommending Wren

Date of experience: April 17, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a wonderful review, Justine.

I'm so pleased that your experience with us has been positive from start to finish, with highlights at every stage - your new kitchen sounds beautiful!

Anastasia

Thumbnail of user debrad1178
GB
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

I had a great experience with Wren, from start to finish, my consultant Kari (Romford) was able to create my dream kitchen. He gave me great ideas to consider in the planning stage and now I have my dream kitchen which I absolutely love. I love the colour (cashmere Matt), my worktop (midnight starlight) and all of the extras.

Date of experience: March 3, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a wonderful review, Debra.

I'm delighted that Kari provided such an inspiring design experience - your new kitchen sounds beautiful, and I love your choice of colour and worktop!

Anastasia

Thumbnail of user stuartj106
GB
1 review
0 helpful votes
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May 24th, 2023
Verified purchase

The whole process was very straightforward and friendly. From entering the showroom to the final screw being turned. The ordering process was easy, we looked around the showroom and took advice from a member of staff, they produced an initial design and followed up with accurate measuring and a final design. We were able to redesign and tweak to our heart's content. Once ordered we booked in a fitting and the whole thing was completed within 8 weeks. Wren kept us informed of progress at every point and followed up after fitting too. Very happy with the service we received.

Date of experience: May 24, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for those 5 stars, Stuart.

I'm so pleased that your experience with us has been positive from start to finish, with great communication at every stage - I hope your new kitchen provides lots of lovely memories!

Anastasia

Thumbnail of user carolinep285
GB
1 review
0 helpful votes
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June 3rd, 2023
Verified purchase

From our first visit to the Dundee showroom and meeting our designer Julie, we were well looked after, listened to and all requests met. Kitchen units and appliances were all delivered on time and the installation team dealt with the removal and installation very efficiently and professionally, no mess and least disruption possible. Excellent service and kitchen looks fantastic.

Date of experience: June 3, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for those 5 stars, Caroline.

I'm delighted that Julie provided such an inspiring design experience, and it's great to hear you felt supported at every stage of your journey with us - your new kitchen sounds stunning!

Anastasia

Thumbnail of user juliea1222
GB
1 review
0 helpful votes
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June 13th, 2023
Verified purchase

From the showroom visit and the excellent service from Abigail - who was so patient and helpful - our experience with Wren was excellent.

During fitting there was a couple of glitches - customer care handled those promptly and efficiently.

I'd thoroughly recommend Wren - we are delighted with our new kitchen

Date of experience: June 13, 2023

Thumbnail of user michaelb10525
GB
1 review
0 helpful votes
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June 14th, 2023
Verified purchase

We initially planned to use another company to provide and fit our kitchen. However, after meeting Mark - a member of the sales team - we were impressed by three things: his open and honest approach to the cost of the kitchen, his advice regarding the layout and his general caring demeanour. This was in contrast to the other non-specialist provider who offered little in the way of advice for such a big purchase and a lack of expertise in the design.

From start to finish the entire team at Wren called and emailed at regular intervals to check on the progress of the installation and offer me the chance to give feedback and concerns. It was the type of customer service that left us glad to have chosen Wren and glad we spent our money with them. The kitchen looks exactly as originally presented in the CAD images and well worth the money.

Date of experience: June 14, 2023

Thumbnail of user tanyay43
GB
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

We ordered our kitchen from Wren and we love it. The range available at Wren has been great, a lot more choice than anywhere else. We wanted a kitchen that looks great, and also one that is practical and doesn't show fingerprints easily, and we managed to get a stunning kitchen! The Wren app has also been great, allowing us to view appointments, check important information before the appointments, review the order components and price, track delivery, order replacements easily, etc. Very impressed!

Date of experience: June 22, 2023

Thumbnail of user lynnw662
GB
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

Loved the range of cabinets, worktops and accessories. Great quality and price. Delivery was well organised and all instructions clear and easy to follow for installation. Would highly recommend Wrem to anybody looking to buy a new kitchen.

Date of experience: December 28, 2022

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for those 5 stars, Lynn.

I'm delighted that your experience with us has been as straightforward as possible, and it's lovely to hear your fantastic feedback on our wide range of options - I hope you're enjoying your beautiful new kitchen!

Anastasia

Thumbnail of user andreao391
GB
1 review
0 helpful votes
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January 25th, 2023
Verified purchase

From start to finish, Wren have really been helpful. Our designer, Callum at the Tamworth branch has designed the perfect kitchen for our new extended kitchento the budget we wanted. It looks so lovely and everyone who has seen it is impressed. Thank you all at Wren Tamworth.

Date of experience: January 25, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thanks for leaving a lovely review, Andrea.

I'm delighted that Callum did such a fantastic job of designing a kitchen perfect for your requirements - your new kitchen sounds absolutely beautiful, and I hope it brings you lots of happiness!

Anastasia

Thumbnail of user andrewg1931
GB
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

Absolutely love my new Kitchen. The whole experience was fantastic from the welcome when you walked into the showroom at Norwich. Dan was a man in his element when it came to design as I told him what we required and he told us what we could have to maximise the entire space in our new kitchen and it was right on budget and he was showing me things I didn't think was possible and a credit to him for his truly amazing designing. Then there was James the fitter and he was a perfectionist as everyday he come in and he would explain what was happening on the day and kept you in the loop on everything he was doing and would even ask you if you were happy and anything you wanted to tweak while installation was in progress.
So in summary an excellent service and would highly recommend the team at the Norwich branch.

Date of experience: June 22, 2023

Thumbnail of user thomasp2079
GB
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

We ordered our kitchen from wren chester. Stephen the designer was amazing and worked some magic with a very difficult space. The delivery team were brilliant and very respectful.

The kitchen is amazing and really good quality. We had one small issue which was dealt with via the app and was so easy to do it was a brilliant service.

One of the doors had a small mark after uploading a few images via the app a replacement was sent a few days later

Reason I chose this business:

They had the design we liked

Service

Date of experience: January 5, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a 5 star review, Thomas.

I'm so pleased that Stephen from our Chester showroom provided such a fantastic design experience, and it's particularly great to hear that any issues you experienced were quickly resolved.

I hope your new kitchen brings you lots of joy!

Anastasia

Thumbnail of user yeusufa
GB
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

Overall a great and easy experience to get the kitchen designed to my preferences. Amazing quality, fantastic customer service, and speedy delivery time. Will definitely recommend to friends and family.

Date of experience: April 11, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a brilliant review, Yeusuf.

It's a joy to read your wonderful feedback - I'm delighted you chose Wren for your recent kitchen transformation!

Anastasia

Thumbnail of user markd3324
GB
1 review
0 helpful votes
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May 31st, 2023
Verified purchase

From going into the shop through to supply was a great experience. Help all way through to delivery and from the plans you get makes it a lot easier to install The kitchen is amazing. Highly recommended give Wren a go you won't be disappointed.

Date of experience: May 31, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a 5 star review, Mark.

I'm so pleased that your experience with us has been as stress-free as possible from start to finish - your new kitchen sounds beautiful, and I hope it provides lots of lovely memories!

Anastasia

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From the business

Wren manufactures quality, made-to-order kitchens. Every kitchen we design and build is based on a simple promise - something for everyone, whatever your budget. Get started using our online kitchen planner, or talk to our kitchen designers, who can design your new kitchen in one of our 108 showrooms across the UK.

Business History

From the early days of the fitted kitchen to launching Infinity Plus, Infinity and Vogue, the family behind Wren has been setting the pace for the kitchen industry. Their journey has taken them from Yorkshire to the US and back again but they've always kept quality and affordability at their heart.

Company Representative

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Wren Kitchens ..
Wren Kitchens
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