Wren Kitchens

From delivery (on time, friendly and efficient) to aftersales (no quibbles whatsoever) it has been a pleasure to deal with Wren. Oh, and the kitchen is working beautifully.

Excellent experience from beginning to end. Helpful and patient showroom staff. Salesman not pushy at all. Great comms and reliable delivery. Couldn't fault and very happy with product.

From design to installation the process was clearly comunicated. I felt my needs were addressed with no pressurised selling. Contact with designer and delivery team were spot on.

We started with a very good experience with Wren during the booking phase, but as per many reviews they became much more difficult once they had our money. Firstly the kitchen was supposed to come in one order and ended up coming across 3 orders as items were missing every time. This ended up costing us more money and significant delay as we had to keep calling back and paying our fitter. Then once we had the kitchen installed Wren decided to provide us with Quartz which had 99% of the veins in one direction but then one small section with the veining going the other way. We understood that they couldnt guarantee that all the veins would be in one direction, but to have every piece in one direction and then only one piece with the graining going in the other (on our feature wall) has made our feature wall look ridiculous. No discussion was had with us around where we would like the veining going etc. - we raised this with Wren directly and just got repetitive emails saying 'nothing we can do'. When we have spent such a considerable sum we would have expected them to change this small section or at least had the conversation with us before to discuss the veining and where we would like to include the section with the graining the other day - to do it on one small section only looks so silly and were now stuck with it as they wont help - would have expected better especially as they already cost us money with several split deliveries.

From the moment we made our first store visit to have a look around everything was perfect.

There was no pressure. The design process was wonderful, delivery and quality of products first class

Absolutely gorgeous kitchen, we're over the moon with it! Amazing value for the quality, managed to get the kitchen of our dreams for an affordable price, something I never thought would be possible.

Really good from start to finish. Designer was accommodating when we needed to make last minute changes, delivery was spot on, needed a replacement door which was sent and delivered within 2 days.

Phone wait was a little long but can't fault the service that was provided.

We are very pleased with our Wren kitchen. The process from start to finish went really smoothly. Wren were also very helpful and patient at the planning stage, which was very much appreciated.

We love our new kitchen ordered through wren but fitted by our own fitter.

Great quality. A couple of issues with faulty doors but these were easy to rectify and new items ordered

Reorder faulty units. Delivered quickly.

Wren started the fitting of my kitchen but never completed it and I am still waiting for an offer of compensation 4 months on.
Wren started the fitting of my kitchen 4 months ago.
On the 1st day of fitting everything seemed to be going well however after day 1 or 2 the fitter kept disappearing to do other jobs and only returned after I would make a complain. Then he would return for a couple of hours and disappear again stating that he had go and fit a bathroom for someone else and would return in a couple of days but the same thing kept on happening over and over again and he has still not returned to complete the job.

I then decided to make a written complain to Wren by email and by post outlining the consumer credit act 2015 and proposed an offer of solution which included the following:
1. A full refund for the cost of the goods and fitting

2. The fitting to be completed with a substantial discount on the cost of the fitting as well as a refund on the cost for the collection of the rubbish that you charged me for and replacement and fitting of faulty or damage items.

To date Wren has not replied to my complaint other then to arrange for a new fitter to attend my home to complete the fitting.

Wren has not accepted any responsibility and has not made any offer of compensation.

I would not recommend Wren Kitchen to anyone. Everything is over priced and the service and workmanship is appalling. In my opinion they are absolute rubbish

Date of experience: 03 July 2023

Fabiana patiently guided us in the renovation of our kitchen. The options were truly amazing and the virtual room definitely solidified the deal. We are very grateful to have worked with her!

Kitchen order delivery fitting all great.

Have had few issues re damage and delaminating etc.

Still waiting on fitter to call to fit the replacement etc!

Excellent service from design to delivery. The two issues, slight damage to in door and handles not quite right, were replaced immediately.
Couldn't fault the build.

Very good communication from the start
All time schedules adhered to throughout.
Custom made 1large unit to cover 2 boilers.
Very satisfied we would recommend Wren.

We absolutely love our kitchen. Our contact at Wren took a lot of time to ensure everything was perfect for us. We had a few iterations of the kitchen and she did these with no issues.

Great product and seamless customer service from start to finish. I had a scratch on one of the cabinet doors and they promptly dispatched a replacement which I received the following day.

We are really pleased with our finished kitchen. Everybody was very helpful during the whole process and the few issues we did have with installation problems were sorted out quickly and efficiently.

It was a great experience from all the help we received (Even changing our minds a couple of times) re-designing our kitchen, it has to be perfect for my familys use

Our kitchen was fitted in February 2019, within 6 months the units were starting to discolour and flake, wren blamed us for cleaning them wrong, we raised a sec75, Wren even threatened the bank not to settle beyond their offfer ( SARS) the financial ombudsman found in our favour, Wren refused to comply with the ruling, finally Sept 2022, the bank complied without Wren, and we got a resolution, life is too short to get a wren kitchen

I was very hesitant to remodel my kitchen because I've heard so many horrible stories. My experience with wren was excellent it really met and exceeded what I wanted the experience to be. Maria at the Newington store was so patient so thorough and knowledgeable. Wren customer service was superior! Every time I went into the wren store to meet with Maria (to make my MANY changes until I finally made up my mind lol) I received a call from customer service to check in. Every time a deadline was met, another check in call. When order finalized, a call. Prior to delivery and at delivery, a call. It was so reassuring to have wren kitchens on it every step of the way. When my contractor discovered that a panel was missing I called wren and it was sent to me right away. When one hinge wasn't soft closing (I know…not really a big deal) the hinge was express mailed by wren. Such an easy process. I would absolutely recommend WREN hands down. Prices were also really reasonable. I actually thought the total figure was wrong at first! Can't say enough good things about wren. My cabinets are just beautiful, my kitchen looks amazing! Gracias Maria at the Newington, CT store.

We are very pleased with our kitchen supplied from Wren Kitchens in Exeter. Our sailsman was Chris Piggot. Everything from our initial visit to the showroom to the final delivery of kitchen was very good. We would thouroughly recomend Wren.

It is amazing the amount of patience the Wren crew had for us. Their knowledge, professionalism, and expertise was exceptional and their response time to questions, impeccable.

Very happy with the whole experience with Wren Kitchens from the initial showroom visit to the finished fitted kitchen. I would recommend Wren 100 % for a stress-free fantastic job wel done.!