Wren Kitchens

Our kitchen went really smoothly from design to fit. The one door which was minimally scratched was very easily and quickly replaced through the app.

There are no words for how miserable this experience has been and how glad I am that it is over. The showroom was beautiful and the designer was very helpful. That's where the good news ends. Be careful and read the fine print buried deep within your contract. NOTHING is included in the price they give you - including debris removal (this includes your old appliances, old cabinets, AND the packaging and pallets your cabinets and appliances come in and on). I elected to use their licensed installer (under separate contract), thinking there would be some benefit to this. There was not. There was absolutely NO coordination between the Wren design plans and the installer. I paid thousands of dollars more than I should have had to, to plumbers, electricians, and HVAC folks because the installers literally placed cabinets over and BLOCKED existing plumbing, lighting, and heat registers. While I was fully prepared to hire a plumber and electrician to install the appliances, I was not prepared for having to have ALL my plumbing and much of my electrical moved. Regardless of measures and surveys by both Wren and their installer, no one could bother to tell me that the design created for me entailed moving existing plumbing for the sink, dishwasher, and refrigerator; moving an existing recessed light fixture (which, by the way, they simply installed the cabinet OVER the light fixture). This is only the tip of the iceberg. The quality of the cabinets themselves is decent, (although one was damaged and was finally replaced three months later), but I would not recommend Wren to anyone. And if you do use them, be sure to hire your own contractor who will carefully review the plans and work with you to be sure that all necessary pre-work is done.

I have turned into a very frustrated and disgruntled customer since purchasing my kitchen with Wren in March 2022.
When I asked the kitchen designer about having shelves at no point where we made aware of the fact that we would get substandard half shelves in all our units (excluding the towers). Even in the showroom, none of the kitchens we saw and were shown had such useless size shelves in them.
If we had been informed of this prior to purchasing the kitchen we would have been more than happy to discuss the options for this.
I spoke to our kitchen designer and the manager who informed me there was nothing they can do this is just the size of the shelves. There was no apology until I got very upset and even then nothing has been done about it. Just repeatedly told I basically had to get over it.

I have tried ringing the customer helpline three times and have had to wait over an hour every single time still not be connected to somebody. The email I sent over a week ago has still not been replied to and I generally feel like they do not care!

It really is a shame because the quality of the kitchen is pretty good apart from the waste of space shelving that is given as part of the 'package'.
Ask lots and lots and lots and lots of questions no matter how silly because once you have purchased a Kitchen no one will make an effort to sort out any issues you have!
This should be a very simple fix and coming from a customer service background I am absolutely shocked and disappointment with the lack of care or help provided.

Unfortunately I will now be taking my custom elsewhere in the future and will never again be dealing with with or buying from Wren!

We had an absolutely amazing experience from Wren, from designing to delivery! Would recommend a million times!

Good Customer Service throughout our purchase.
Kept informed throughout, all pieces arrived in tact and no complaints!

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From walking into showroom to getting kitchen designed, delivered and any issues delt with quickly and without question fantastic experience

Excellent service from Wren. It was obvious from the start that they were all about providing good service and a top quality product.

From start to finish Beth was great at answering any questions making any changes that we wanted. Kitchen looks great and would recommend.

Very happy with our kitchen,only one unit damaged replaced via the app in a few days.
Our fitter did a fantastic job.
Overall couldn't be happier.

Great kitchen fitter and overall great experience, Wren sorted all our niggles with speed & efficiency

Great product and service and expert advice from our designer has improved the kitchen layout. Recommended

Fantastic relaxed atmosphere making choosing a kitchen easy with a fabulous display of styles & colours.

Straight forward and on time, couldn't of been happier. Great relief and very happy with our new kitchen

From start to finish it was easy and nothing was too much trouble. Fully updated every step of the way on delivery and the App is amazing.

From design to finished kitchen the process was first class and the new kitchen makes life so much easier for my wife.

Great from start to finish. We went in a few times to make amendments. Never felt rush. Delivery was great as well

When the units arrived there was 2 faulty doors,one phone call replacements arrived
within a day that's what I call customer care.

From start to finish extremely happy with the service+ most of all the installer Phil because he done a fantastic job so big thank you Phil + Wren

Biggest mistake was choosing wrens for my kitchen renovation!
Took 5 months for my kitchen to be fully installed. Deliveries kept messing up, was being sent damaged items and incorrect items. When contacting the company they would still send wrong and damaged items!
The process from start to end was stressful and full of mistakes. The company did not take any responsibilities for their mistakes.
Would not recommend any one to use wrens!
As said above, many mistakes were made, from planning the saleswoman had changed items without telling me which when items were delivered were wrong. I contacted the showroom as well as the office about these things however this is my fault.
I had no kitchen use for 5 months and have a big family how was I to make meals for them, have water supplies, no washing machine, this was embarassing. The company responded to this saying the oven was installed so that is the resolution for everything apparently... I had no kitchen flooring yet, units were everywhere and not fully made up or installed but it was fine because I had the oven - ridiculous
Items took weeks to be delivered only for them to be wrong and damaged which would result in waiting even longer for them to come, on top of this I was paying my joiner hourly for this when the whole time there was nothing for him to have done.
I waited 5 months for this kitchen and to know look at it to be reminded of all the stress and trauma from the whole process, this is making me not like it anymore to be honest, it was not worth the months me going to showrooms, on the phone to customer services, emailing the head office, they took no responsibility or even showed empathy for this.
This process was not normal and definitely worth compensating for which I did, only to receive an offer so little that it had barley made a difference to me and what I have endured. All this headache was worth more than the amount they offered.

Very good at all stages from sales to after sales and delivery and replacements.

All materials to the quality expected and purchased.

Very happy with our kitchen. Great customer service and very informative throughout the whole process.