Wren Kitchens

We had a very pleasant experience from planning to fitting, no problems occurred, only solutions. We brought our kitchen from the Wolverhampton branch and got 3d images and the kitchen units went together in the kitchen beautifully and professionally.

We have had a kitchen sent to us, as part of our 20 year warranty, the kitchen we have been supplied with is different to what we have already installed and the J-Pull is considerably smaller. This has made it hard for us to open the cupboards as the handle is alot smaller and elder family members are struggling to use this.

Wren have offered us £145 towards handles! Who wants to put handles on a handle less kitchen? It makes no sense. Because we said no to this, they are then telling us we will then need to pay for new doors, which they want £724 for. Which is alot of money for doors that we don't even like, the only reason they have been offered is because they are of the same colour - other than this, they have offered us a kitchen of another range and we would be expected to pay for this as well.

I don't feel like this is reasonable that we are being asked to fork out for a new kitchen when this is something that is beyond our control,

A big thank you to Jade Alison (ransoms euro park Ipswich) who provided professional service and kitchen design for our consideration. Althrough we change the design sever times, Jade still provide many practical ideas as well as useful informations to make our kitchen match perfectly. Excellent service in store and in the phone. Thank you Jade

From our initial visit, measurements, design and the final installation, we have received excellent service.

Our new kitchen is so modern and a great place to work, whilst preparing our meals. It is ergonomicly ideal and a pleasure to be in.

The build quality and installation are first class.

From initial planning, ordering and late design changes, we were fully supported by the wren team.
The whole team, (design, ordering, delivery and post-delivery team) were brilliant, friendly and kept us fully informed at every stage.
Great!

We had brilliant service and advice whilst choosing our kitchen. Alex was very patient and helpful. We absolutely love our new kitchen and wished we had changed it sooner! Brilliant job! We did have a private installer.

From our first showroom visit staff were very helpful and assisted in realising our ideal kitchen. Staff were helpful and courteous. From placing the order until completion of the project were were kept fully informed. The delivery and installation were made according to the timetable we were given. Installation went smoothly and efficiently. The team were helpful and worked with us to ensure all went well including our use of the kitchen.

Having plucked up the courage to finally do something about a new kitchen I can say that from walking into the store to receipt of the kitchen everything went well. Happy with the quality of the kitchen.

We bought our kitchen from the Gateshead Team Valley store and received exceptional service from beginning to end. The comments we have received from friends and family on the finished kitchen is fantastic.

From the moment we walked in the Newington CT location, to the design team, the delivery team and the customer support team, Andrew in particular, our experience has been positive.
The cabinets are beautiful and the after customer care is outstanding.

Designing was straight forward and the designer was very helpful. The kitchen arrived prompt,on time and fully assembled. Installation was done by myself and all plans and instructions was included and the very small problem I did have was sorted with one very quick phone call and was explained very easily.
From the design to the installation and down to the price was absolutely brilliant. Very well recommended.

My experience with wren from our agent to delivery was very professional and done in a timely manner. Our agent Sandra listened to us and was very professional and polite and when we wasn't sure helped us make a decision. The delivery team were very professional and delivered our kitchen carefully and were also polite. I needed 2 doors replacing which was easy to do and were delivered quickly. An overall good experience.
Thank you Wren

I ordered my kitchen from Stevenage. The Salesman came out to measure and was on time and very polite.
I went to the showroom and discussed the plan and was shown various products such as sinks and taps to choose from. I made payment and a few days later I changed things slightly. I treated as nothing was to much trouble and had surperb service from Dan.
My fitter Peter Reynolds and team also gave surperb service.
I am extremely pleased with my kitchen and would recommend Wrens to everyone

The whole experience from start to finish was well planned and professional.
My only one issue was the main driver, he was a little grumpy and not as careful with the boxes as I would have liked.
The after servic was also excellent.

Excellent design and quality fitting. The designer Lena at the York branch took her time and designed the perfect kitchen for us. The delivery service was good and fitter, Irek was a perfectionist and it showed in finished article. Superb.

Despite a hiccup with the designer and first assigned fitter at the beginning, the rest of the process went really well. Excellent fitter, Neil, and really pleased with both the quality and design of the kitchen, and the aftercare.

Very good quaity of the fixtures and fittings. They kept in contact and delivered at the time we agreed. They took time to ensure that no damage happened to any of my items. The put them in a tidy order in the space provided in groups so my kitchen fitter could work in a logical order without issue.

From planning right through to delivery, the service we experienced was excellent. Even when a couple of doors got damaged in transit they were replaced within 36 hours! Extremely happy with our new kitchen

We had a couple of issues with damaged doors during transit but all resolved in one phone call and replacement doors were with us in 36 hours.

Our experience with wren was first class from start to finish. A great experience at the new Drakehouse Sheffield showroom - great desist, first class staff and service. Excellent communication throughout the whole process.
Even when there was an issue with a damaged door on the delivery, the service received to get a replacement was also faultless.

An issue with a faulty door (on 2 occasions ) - both time the service was first class.

Wren has the worst customer service process especially once goods are purchased. Bad experience from me, bad experience for my parent and bad experience from a friend. 3 / 3 who bought from Wren cant be a coincidence. Wish I listened and bought elsewhere instead of falling for the charms of the designers who constantly contradicts themselves on the act of the possible. Now I have to pay for their inability to do their jobs well.

The measuring team got it wrong
Design team got it wrong and when corrections were made, the explanation was poor
Pre fit went wrong

Now i have a 240mm gap in my utility after paying £25k which I have to pay a further £291 to fix and also need to wait 2 weeks to receive the items! A joke!

From sales to delivery everything went smooth. Inci I Ursavas at the Selden store helped us design the perfect kitchen. She is very knowledgeable with all the cabinets and very helpful. The delivery went perfect and the guys were very friendly. I had 2 damaged items and they replaced them within a week. We love our new kitchen. I would highly recommend Wren to friends.

A well thoughtout design using good quality pre assembled components. The kit contained everything except the wall fixing screws (as expected) and a comprehensive set of instructions enabling the units to be installed easily and very quickly. The bosch hob/oven appliances were remarkable value for money, easy to install and offer amazing energy effficiency. Very impressed, wouldn't hesitate to recommend Wren.

Excellent, well built cabinets. Great delivery crew. Excellent installers. Our problem was getting all the outside contractors to fit with the install time line. The process took alot longer than anticipated, due to us having to schedule the contractors.

Customer Service was very helpful and as accommodating as they could be. The scheduling Wren installers to come back within the contractors timeline meat it took alot longer than expected to finish the job.