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    Wren Kitchens

Wren Kitchens

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Overview

Wren Kitchens has a rating of 3.7 stars from 899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wren Kitchens most frequently mention customer service, great experience, and whole process. Wren Kitchens ranks 1st among Kitchen sites.

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Positive reviews (last 12 months): 86.7%
Positive
91
Neutral
2
Negative
12
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Reviews (899)

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wren kitchens (132) customer service (126) delivery team (26) wren kitchen (132) dream kitchen (33) kitchen designer (38)
Thumbnail of user katiea276
GB
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

So happy with my new kitchen from Wren Kitchens - the service from start to finish has been amazing.
Kelly at the Croydon store listened to everything I wanted and delivered.
The kitchen is incredibly well made and the kitchen fitters Wren organised have put the kitchen together impeccably!

Date of experience: December 20, 2022

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thanks for the excellent review, Katie.

I'm so pleased that Kelly did such a great job of designing your dream kitchen, and it's lovely to hear your experience with us has been positive from beginning to end.

I hope your new kitchen brings you lots of joy!

Anastasia

Thumbnail of user mickp45
GB
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

From start to finish, from the sales designer at Lincoln to the installation team, including the customer service team, everything was handled in a totally professional manner.

What can be a stressful time was made to feel an exciting and fruitful experience, and the end result was the perfect kitchen

Date of experience: December 20, 2022

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thanks for the excellent review, Mick.

I'm delighted that your experience with us has been positive, from start to finish. It's lovely to hear about the great service you received from each team member at every step of the journey.

I'm so happy that your kitchen transformation felt exciting and fruitful - that is wonderful.

Anastasia

Thumbnail of user lesleyb207
GB
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

From start to finish the experience of planning and purchasing our kitchen was seamless. We had superb service at the show room and great service during the ordering and post installation stages.

Date of experience: March 23, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a brilliant review, Lesley.

I'm delighted that your entire kitchen transformation has been a positive experience, with highlights at every stage - I hope you're enjoying your beautiful new space!

Anastasia

Thumbnail of user stephenc2175
GB
1 review
0 helpful votes
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June 13th, 2023
Verified purchase

Worry free. Everything was done with speed and efficiency. Old kitchen was taken away, and new kitchen was finished the fitters left the place like you would know they had been there

Date of experience: June 13, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a wonderful review, Stephen.

I'm so pleased that your experience with us has been as stress-free as possible, from start to finish - I hope your new kitchen provides lots of lovely memories!

Anastasia

Thumbnail of user barrye213
GB
1 review
0 helpful votes
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June 13th, 2023
Verified purchase

Used the Maidstone store to design my kitchen. So easy and team were amazing.
Fitters - first class James and David. Sorted everything and we're very funny. 10/10. Kitchen is amazing thank you

Date of experience: June 13, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a brilliant review, Barry.

I'm delighted that you had such an inspiring visit to our Maidstone showroom, and it's great to hear your feedback for your fitters James and David.

Your kitchen sounds beautiful - I hope it provides lots of lovely memories!

Anastasia

Thumbnail of user janes1616
GB
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

The whole process was so easy and enjoyable. Oliver from the Blackburn store was helpful, friendly, and gave good suggestions, helped us save when're we didn't need to spend and we love what we have

Date of experience: April 11, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a lovely review, Jane.

I'm delighted that Oliver provided such an inspiring design experience - your new kitchen sounds stunning!

Anastasia

Thumbnail of user maureenn136
GB
1 review
0 helpful votes
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May 31st, 2023
Verified purchase

I ordered my Kitchen from Wren and I am very happy with it, Emily Winfindale designed it, she was very professional, patient & very approachable when I changed my mind on a couple of things, the delivery team were great, overall great experience

Date of experience: May 31, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a wonderful review, Maureen.

I'm delighted that Emily provided such a thoughtful design experience - your new kitchen sounds beautiful!

Anastasia

Thumbnail of user duncanm178
GB
1 review
0 helpful votes
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June 14th, 2023
Verified purchase

We had great customer service the whole way through and Wrens made sure that the issues we had with our kitchen appliances were replaced as quickly as possible.

Date of experience: June 14, 2023

Thumbnail of user alih482
GB
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

Delivery was on-time and support was good. There was some issue with the cabinets or doors having some cracks but it was easy to order the replacement and they arrived on time as well.

Date of experience: April 11, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a brilliant review, Ali.

I'm so pleased that the issues you encountered could be easily resolved - that's great to hear!

Anastasia

Thumbnail of user vickyt120
GB
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

The showroom team were fab, especially Dan our designer and Jayne the assistant manager. They took the time we needed and even got the kids drinks and snacks while we did our order. We had a few visits and every time they were welcoming. Would definitely recommend Wren

Date of experience: December 28, 2022

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for the brilliant review, Vicky.

I'm delighted that you had such a positive experience in your local showroom - it's lovely to hear that Dan and Jayne took great care of you (and your little ones!) throughout the process.

I hope you're enjoying your lovely new kitchen!

Anastasia

Thumbnail of user aimees167
GB
1 review
0 helpful votes
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January 25th, 2023
Verified purchase

We love our new Wren kitchen. The designer was really knowledgeable and everyone else involved were super helpful. The process was quick, got our new kitchen fitted in time for Christmas!

Date of experience: January 25, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thanks for those 5 stars, Aimee - your fantastic feedback is so appreciated!

Anastasia

Thumbnail of user martinc927
GB
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

Perfect from planning to completion. Everything as they said it would be. Everything delivered on time to and went out their way to ensure it was sent when we needed it.

Date of experience: June 12, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for those 5 stars, Martin.

Your fantastic feedback is so appreciated - I hope you're enjoying your beautiful new space!

Anastasia

Thumbnail of user georgiah80
GB
2 reviews
0 helpful votes
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December 28th, 2022
Verified purchase

Had the best experience at Wren Derby. Nathan was great the whole way through and helped massively!
So easy to change and add details through the design process.
Quality of the kitchen was immaculate and came so well packed.

Date of experience: December 28, 2022

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for the wonderful review, Georgia.

I'm so pleased that Nathan provided such an excellent level of service, and it's great to hear that the rest of your kitchen project went as smoothly as possible, too.

I hope you're enjoying your beautiful new kitchen!

Anastasia

Thumbnail of user nehad39
GB
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

Really enjoyable experience with the entire Wren family from beginning consultation to the end installation and support. The 3D really helped us to make decisions before investing time and money in the final design. Would highly recommend Wren again and again!

We had a few minor missing parts and some odd changes to be resolved. The entire team went above and beyond. Massive thanks to them all.

Reason I chose this business:

We went to all high street kitchen vendors and premium German ones too and wren were top marks in multiple categories for us. From the guarantee, build, design, speed, consultation, 3D, honesty and also (most importantly) the final cost.

Service

Date of experience: December 30, 2022

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for the brilliant review, Neha.

I'm so pleased that your experience with us has been so enjoyable, with highlights at each step of the way - and it's especially great to hear that any issues you experienced were quickly resolved.

I hope you're enjoying your wonderful new kitchen!

Anastasia

Thumbnail of user garym2198
GB
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

Used wren for my kitchen after looking at other kitchen makers. Found the quality to excellent. I fitted the kitchen myself and found it easy as the units come pre built. I would highly recommend wren.

Reason I chose this business:

Because of their quality

Date of experience: December 20, 2022

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thanks for the brilliant review, Gary.

It's great to hear your fantastic feedback about the installation process, and I'm delighted that you enjoy the quality of our kitchens.

I hope you're enjoying your lovely new kitchen!

Anastasia

Thumbnail of user gaynorj8
GB
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

Great service from start to finish. Very friendly and helpful staff. Nothing was too much for them.
Kate was very professional and friendly.
We love our kitchen and would definitely recommend wren to family and friends

Date of experience: December 20, 2022

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thanks for the excellent review, Gaynor.

I'm delighted that your experience with us has been so positive, from start to finish - that's great to hear.

I hope your lovely new kitchen brings you lots of joy!

Anastasia

Thumbnail of user fredr410
GB
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

We were absolutely impressed with the level of service and attention we had from both your sales team and the after sales and installation team.
The few minor issues we had ( a draw front missing and a draw runner not quite 100%) were quickly and efficiently resolved without fuss.
The overall result is a kitchen that we are rightly proud of.

Didn’t make a drama out of a minor issue. Very happy.

Reason I chose this business:

Was very impressed with the range on show and the variations within each range at your showroom in Slough.

Service

Date of experience: December 28, 2022

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for the fantastic review, Fred.

I'm so pleased that your experience with us has been positive, and it's lovely to hear that any minor issues were quickly resolved.

I hope you're enjoying your beautiful new kitchen!

Anastasia

Thumbnail of user georget1230
GB
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

Fitters were excellent. Dealt with any issues and answered any questions asked. The help desk was also very good. Dealt with any problems that involved third parties.

Date of experience: March 23, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a fantastic review, George.

I'm so pleased that your experience with us has been positive from start to finish - that really is great to hear.

Anastasia

Thumbnail of user peterg1645
GB
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

From the measure up to the final delivery we had an excellent experience. The design exceeded our expectations and the quality of the units are top notch.

Date of experience: March 23, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for sharing such fantastic feedback, Peter.

I'm delighted you're happy with your beautiful new kitchen - I hope it provides lots of lovely memories!

Anastasia

Thumbnail of user aimees154
GB
1 review
2 helpful votes
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July 18th, 2022

Pre sales were great.

Post sales experience was one of the worst companies I have had to deal with.

We had our kitchen measured by their team, twice.
They managed to measure almost every part of the structure incorrectly, including where the gas and dishwasher points were located.

We have had to move the whole kitchen over as a result of their error.

As a result of the incorrect measurement, we had to re order units that fit correctly to our kitchen, and re pay to have our kitchen re fitted, which has cost us an additional £2,000.

To add to this, we have not received any compensation to the additional costs and time.

We have tried to contact them around 5 or 6 times now and we haven't had any contact back from them.

Service
Value
Shipping
Quality

Date of experience: July 18, 2022

Thumbnail of user waltonw17
walton w. – Wren Kitchens Rep

Hi Aimee,

Thank you for your review. I'm sorry to hear you feel the service has not lived up to expectations, and it's certainly something we will look into.

I have raised these issues with our team and have asked that they investigate

Regards,

Kevin

Thumbnail of user samo432
GB
1 review
0 helpful votes
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December 21st, 2022
Verified purchase

Our dealings with Wren, at every stage, have been excellent.

The help with design and the advice on purchasing were spot on.
This is also the case at every other part if the process.
The two surveyors were punctual polite and very professional, as was the templater.
Every call to the Gloucester showroom and head office was dealt with promptly and effectively and Wren communications re appointment and orders was second to none.
We had two damaged and one missing item and all were delivered to us with blistering speed, all very slick through the app.
We are also extremely impressed with the quality of everything we ordered as well as the competitive pricing of the electrical items included in our order.
All in all an excellent experience.

All calls were answered promptly and issues resolved immediately.

Reason I chose this business:

Personal recommendation.

Service

Date of experience: December 21, 2022

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thanks for leaving a review, Sam.

I'm delighted that your experience with us has been so positive, and it's particularly great to hear that any issues you encountered were quickly resolved through our App.

I hope you're enjoying your lovely new kitchen!

Anastasia

Thumbnail of user davidc7257
GB
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

Straight forward and lovely result Great service from the staff from reception to the design team ready and helpful with any changes we wanted to make.
The delivery team were prompt and very helpful, the kitchen has made a lovely addition to your home.

Date of experience: December 20, 2022

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thanks for those 5 stars, David.

I'm delighted that your experience with us has been all round positive - that's really great to hear!

I hope your beautiful new kitchen brings you lots of happiness!

Anastasia

Thumbnail of user leet410
GB
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

I am delighted with everything. The kitchen looks lovely and has been admired a lot. It is a real transformation from the existing kitchen and has produced a wonderful space for baking.

Date of experience: June 22, 2023

Thumbnail of user kima898
GB
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

We enjoyed our experience at your Wren showroom. Staff were very experienced in kitchen design. We liked the way they could design our kitchen & at the same time save us money.

Date of experience: April 13, 2023

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thank you for leaving a review, Kim.

I'm delighted you chose Wren for your recent kitchen transformation - your fantastic feedback is so appreciated!

Anastasia

Thumbnail of user elaineh658
GB
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

From the moment we walked in the door to the time the kitchen was installed we received fantastic service. They listened to what we wanted, even made a couple of adjustments to design. Nothing was too much trouble. They guided us through the delivery process and installation of worktop timeline, due to this all went to plan. Great service from beginning to end

A part was damaged, replaced without a quibble and delivered next working day.

Reason I chose this business:

Quality and price

Service

Date of experience: December 20, 2022

Thumbnail of user adams1891
Wren Kitchens .. – Wren Kitchens Rep

Thanks for those 5 stars, Elaine.

I'm so pleased that your experience with us has been outstanding - that really is wonderful to hear.

I hope you're enjoying your beautiful new kitchen!

Anastasia

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From the business

Wren manufactures quality, made-to-order kitchens. Every kitchen we design and build is based on a simple promise - something for everyone, whatever your budget. Get started using our online kitchen planner, or talk to our kitchen designers, who can design your new kitchen in one of our 108 showrooms across the UK.

Business History

From the early days of the fitted kitchen to launching Infinity Plus, Infinity and Vogue, the family behind Wren has been setting the pace for the kitchen industry. Their journey has taken them from Yorkshire to the US and back again but they've always kept quality and affordability at their heart.

Company Representative

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Wren Kitchens ..
Wren Kitchens
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