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Wren Kitchens has a rating of 3.7 stars from 899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wren Kitchens most frequently mention customer service, great experience, and whole process. Wren Kitchens ranks 2nd among Kitchen sites.
This company does not typically respond to reviews
From start to finish Wren were really helpful. The design stage was great, any changes we made were all dealt with. The delivery was spot on, even the flooring which came from another company arrived exactly on time. We had quartz tops, expensive compared to alternatives but worth it in my opinion. The measuring and fitting of these tops also went like a dream, they delivered ahead of schedule. The quality of the units is very good. To cap it all the 0% finance deal really made it worth doing, I would certainly recommend Wren based on my experience with them.
I have had the cabinets for 3 yrs. Now they are coming unglued at the bottom of the cabinets.I have to say I have had nothing but problems from the beginning. It took months to get the cabinets in and right. And now they are falling apart. Very disappointed and unhappy.
We visited a few different kitchen shops including wren. Decided to go with them as the design experience was excellent and thankfully the delivery of the kitchen was spot on. There were a few doors that had marks but they were replaced within 24 hours.
Date of experience: September 9, 2024
The sales staff were very helpful as I went into the showroom many times, and designer was very good (able to overcome the system when my design didn't fall within the prescribed requisite - needed extra tall decor ends but standard tall units). The style was lovely but in hindsight wished I had gone for Infinity Plus J. Pull with 22mm doors. The price was good with finance so was able to do more. Delivery direct to transport company for shipping to Europe was no problem. A couple of small damage to doors but replacements were easy and very quick. If you want high quality, wood doors you need to go Bespoke but for the price this kitchen was good and very attractive.
Date of experience: September 8, 2024
Thank you for your detailed review, Kristina!
We're thrilled to hear that you found our sales staff and designer helpful in overcoming design challenges and that the style and pricing worked well for your project. It’s great to know that the delivery to Europe went smoothly, and we’re glad we could quickly replace the minor door damage.
We appreciate your feedback on the Infinity Plus J. Pull doors and will pass this along to our team. Your satisfaction is important to us, and we're happy to have helped create an attractive kitchen within your budget.
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Wren Kitchens' customer service is absolutely terrible. I had to create an account just to let people know, their product may or may not be of an acceptable standard, but in terms of service to the customer? I had to vote 1 start which is too much. Please avoid this company.
Date of experience: November 13, 2024
After an initial wobble with our designer a new one was allocated to us.
The new one was brilliant. Knew everything and offered a lot of solutions to the design of our small awkward kitchen.
The whole process was really easy and ran smoothly. We were impressed with the use of the wren app.
Date of experience: September 6, 2024
Thank you so much for leaving a 5 star review, Michael!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Super, professional service providing quality products and tailored planning for you're personal requirements. Every detail was carefully planned from start to finish by knowledgeable Customer Support Agents.
Date of experience: September 8, 2024
Thank you so much for leaving a glowing review, Julie!
We're delighted to hear that you are happy with our service and the quality of your kitchen.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Had a great experience in purchasing from Wren including a personalised service. Following delivery any errors (which I guess were to be expected) wee quickly rectified. Happy with our new kitchen!
Date of experience: September 7, 2024
Thank you so much for sharing your positive experience with us, Mohammed!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
From the initial viewing in Store to the finished product - I can't praise Wren Kitchens and their fitters enough! We are so pleased with our new kitchen. Thank you Wren!
Date of experience: September 8, 2024
Thank you so much for leaving a glowing review!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
My experience from start to finish was great, one small problem was dealt with very quickly through customer service. I would defiantly recommend wren kitchen
Date of experience: September 6, 2024
Thank you so much for leaving a 5 star review, Candice!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority and your recommendation means a lot to us!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of #TheGreatWrenovation.
Best wishes,
Anna
After having our bedroom done, we have ordered another for my son's room as loved the quality so much! Great service from Dan in Southampton as always, thank-you.
Date of experience: September 6, 2024
Thank you so much for sharing your positive experience with us, Sharon!
We're delighted to hear that you are happy with our service and the quality of your bedroom.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of #TheGreatWrenovation.
Best wishes,
Anna
From dealing with the sales assistant, Andy West, to the actual delivery and fitting everything went seamlessly with no negative issues at all. I would certainly recommend Wren Kitchens.
Date of experience: September 6, 2024
Thank you so much for leaving a glowing review, Judith!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority and your recommendation means a lot to us!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Great designer who interpreted our needs exactly. Product supplied on time and in good condition. Wel;l packed. Didn't use Wren installers, too much money and too many "extras"
Date of experience: September 6, 2024
Thank you so much for leaving a 5 star review, John!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Designer was available to answer any queries and make 'tweaks' to our original design. Fitters arrived on time, were very efficient and friendly.
Thrilled with result!
Date of experience: September 6, 2024
Thank you so much for leaving a glowing review, Brian!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of #TheGreatWrenovation.
Best wishes,
Anna
Up until 2 week after the work was completed, I received an invoice from the Wren appointed fitter changing for work already listed in the contract, I passed the invoice to Wren who passed it around until it reached customer services who think i should pay for modifications to an incorrect wall unit and pay additional costs to install the waste pipes to my sink.
Date of experience: September 6, 2024
I bought our kitchen from Croydon store,staff very helpful they solved all the issues in few days,and they was keeping us updated all along until we had the delivery.
Date of experience: September 7, 2024
Thank you so much for leaving a glowing review, Mrs Larisa!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Show room had a good display.Designer was helpful,and patient and had some good suggestions.
Delivery went to plan and men were pleasant,friendly and packed it well in garage.
We used our own fitter.
Date of experience: September 7, 2024
Thank you so much for sharing your positive experience with us, Richard!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Very professional from start to finish.
Information and updates regularly and accurately.
No hesitation in recommending Wren to anyone considering a new kitchen.
Date of experience: September 6, 2024
Thank you so much for sharing your fantastic experience with us, Malcolm!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority and your recommendation means a lot to us!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Every stage was easy and stress free and we ended up with a beautiful kitchen. Wren listened to all our queries, helped us with every change we requested and were very professional and accommodating.
Date of experience: September 7, 2024
Thank you so much for sharing your fantastic experience with us, Sarah!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Very pleased with our new kitchen. Very good quality, all happened as planned, delivered on time, installed on time with the precision. Happy to recommend. Thank you!
Date of experience: September 9, 2024
Thank you so much for sharing your positive experience with us, Klaudia!
We're delighted to hear that you are happy with our service and the quality of your kitchen.
Your satisfaction is our priority and your recommendation means a lot to us!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
The kitchen units were delivered with care and attention. Everything was stacked neatly and efficiently. All I had to do was to sit down and watch the men work.
Date of experience: September 7, 2024
Thank you so much for leaving a glowing review, Margaret!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
I ordered a brand new kitchen from Wren and was very happy with the design and delivery service - it was a smooth and professional service from start to finish.
Date of experience: September 6, 2024
Thank you so much for leaving a glowing review, Ruth!
We're delighted to hear that you are happy with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of #TheGreatWrenovation.
Best wishes,
Anna
It is difficult for me to understand how you continue to push a false narrative, when there is documented proof of the failures of Wren. You continue to change the story so it appears that Wren has no accountability. You should go back and read some of the reviews about the poor service of your organization.
It is also unfathonable that there is no escalation process and a customer service manager is the end of the road. It is also disappointing that Mr. Pullan cowards away from addressing any of this.
Let me be candid, you are the most rigid non-customer centric egotistical company rep that I have ever dealt with. You may think your responses are well thought out and not disparaging, insulting and patronizing, you are wrong.
Rest assured that you have accomplished your goal of providing inferior customer service and leaving another customer searching for a resolution.
As I said before you have a great product, however your inferior customer service overshadows all of that.
As you purposely do not provide your direct email and hide behind a generic support email, I will take the opportunity to let those that read this that Wren is not a place that you should take pride in as your employer. You all are better than what De'Shon and Mark Pullan have demonstrated.
Sincerely,
Another dissatisfied custom
Products used:
Cabinets & countertops
Date of experience: October 1, 2024
Wren provided an amazing seamless service from start to finish also providing high quality products!
The design team factor in many ideas that you would never think off.
Date of experience: September 21, 2024
Thank you so much for leaving a glowing review, James!
We're delighted to hear that you are happy with our service and the quality of your kitchen.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Excellent service from design to delivery. One missing/ incorrect part which was replaced quickly. We will definitely be using wren again for our next kitchen.
Date of experience: September 6, 2024
Thank you so much for leaving a 5 star review, Mark!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Had a couple of issues with our kitchen but a couple of phone calls and these matters were resolved immediately without argument. Excellent aftersales service.
Date of experience: September 17, 2024
Thank you so much for leaving a 5 star review, Elizabeth!
We're glad to hear that any issues with your kitchen were quickly resolved with just a couple of phone calls.
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Excellent experience with professional advice and designs.
The kitchen units are fabalous, best quality amd easy to install.
We are grateful with the new kitchen.
Date of experience: September 6, 2024
Thank you so much for sharing your positive experience with us, Phoenix!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Wren manufactures quality, made-to-order kitchens. Every kitchen we design and build is based on a simple promise - something for everyone, whatever your budget. Get started using our online kitchen planner, or talk to our kitchen designers, who can design your new kitchen in one of our 108 showrooms across the UK.
From the early days of the fitted kitchen to launching Infinity Plus, Infinity and Vogue, the family behind Wren has been setting the pace for the kitchen industry. Their journey has taken them from Yorkshire to the US and back again but they've always kept quality and affordability at their heart.
Thank you so much for sharing your positive experience with us, Lynne!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna