Wren Kitchens has a rating of 3.7 stars from 899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wren Kitchens most frequently mention customer service, great experience, and whole process. Wren Kitchens ranks 2nd among Kitchen sites.
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From start to finish Wren were really helpful. The design stage was great, any changes we made were all dealt with. The delivery was spot on, even the flooring which came from another company arrived exactly on time. We had quartz tops, expensive compared to alternatives but worth it in my opinion. The measuring and fitting of these tops also went like a dream, they delivered ahead of schedule. The quality of the units is very good. To cap it all the 0% finance deal really made it worth doing, I would certainly recommend Wren based on my experience with them.
It is difficult for me to understand how you continue to push a false narrative, when there is documented proof of the failures of Wren. You continue to change the story so it appears that Wren has no accountability. You should go back and read some of the reviews about the poor service of your organization. It is also unfathonable that there is no escalation process and a customer service manager is the end of the road. It is also disappointing that Mr. Pullan cowards away from addressing any of this. Let me be candid, you are the most rigid non-customer centric egotistical company rep that I have ever dealt with. You may think your responses are well thought out and not disparaging, insulting and patronizing, you are wrong. Rest assured that you have accomplished your goal of providing inferior customer service and leaving another customer searching for a resolution. As I said before you have a great product, however your inferior customer service overshadows all of that. As you purposely do not provide your direct email and hide behind a generic support email, I will take the opportunity to let those that read this that Wren is not a place that you should take pride in as your employer. You all are better than what De'Shon and Mark Pullan have demonstrated. Sincerely, Another dissatisfied custom
It was wonderful from the start! Went into the showroom, looked around, made an appointment for measurements, booked an appointment for design, did design alongside designer, put my down payment and waited anxiously for my cabinets to come in! My husband did the install so it saved us some money, they did the countertops and now I have a beautiful new kitchen! I absolutely love it!
Date of experience: January 3, 2023
We had a great experience with Wren from the very beginning. Charlotte at our showroom made sure we got our dream kitchen in the end and was also so helpful and patient with our changes, all to make sure we got it right. We love our kitchen now and so glad how everything went.
Date of experience: March 26, 2023
Thank you for leaving a brilliant review, Shawna.
I'm so pleased that Charlotte was able to design your dream kitchen - that really is lovely to hear.
Anastasia
From meeting with the designer to the delivery of the kitchen, our experience of Wren kitchens was 1st class. Everything was delivered on time and met our expectations. We went for the infinity plus kitchen with quartz worktops and the finished product is fantastic and are well pleased with it.
Date of experience: March 24, 2023
Thank you for leaving a 5 star review, Viv.
I'm so pleased that your experience with us has been positive from start to finish - your new kitchen sounds beautiful, especially that gorgeous Quartz worktop!
Anastasia
The whole process was fantastic, from showroom to delivery I was kept informed and the one tiny little problem was sorted out promptly and without question. I absolutely love my Wren kitchen and would recommend them to anyone!
Date of experience: July 11, 2023
From design to installation the process was smooth. Every stage seamless. The app tracked every stage and gave timescales. We were kept well informed of everything. Installers worked to schedule and kept everything tidy and organised. Over the moon with our new kitchen.
Date of experience: March 3, 2023
Thank you for leaving a 5 star review, Claire.
I'm delighted that your kitchen transformation has been a stress-free experience, with highlights at every stage.
I hope you're enjoying your lovely new kitchen!
Anastasia
From the several showroom meetings right through to fitting I found the attention to detail and customer satisfaction exemplary and refreshing. Wren H.O. Kept regular contact to ensure there were no problems with the fitting and the few we had were remedied immediately.
Date of experience: June 12, 2023
Thank you for leaving a 5 star review, Michael.
I'm delighted you felt supported at every stage of your Wren journey, and it's great to hear that any issues you encountered could be easily resolved - thank you for sharing such wonderful feedback with us!
Anastasia
From the beginning, working with a designer, reviewing his design, ordering materials, working with the contractor, to the final installation, my experience while renovating my 39 year old kitchen was quite fun.
One of the panels popped off the front of a cabinet. WREN quickly sent out a replacement part which solved the problem.
Initially, the ability to use my own co tractor was my first draw to WREN. The showroom, however, was the final experience that drew me to use WREN.
Date of experience: December 31, 2022
Thank you for leaving a 5 star review, Kaplan.
I'm so pleased that your kitchen transformation was a stress-free, enjoyable experience - that's wonderful.
It's also great to hear that the panel issue you experienced was quickly resolved.
I hope your new kitchen brings you lots of joy!
Anastasia
Experience with Wren was very good from start to finish. We ordered kitchen units but sought and supplied our own electrical appliances and arranged our own fitting. Wren kept us very well informed throughout the process and even offered an early delivery which we declined but that wasn't a problem. Units arrived on time and were fitted without problem, other than for a missing handle but Wren provided a replacement without quibble very quickly. Vey happy with quality of the workmanship and materials used and would use Wren again.
Date of experience: January 16, 2023
Thank you for leaving a fantastic review, David.
I'm delighted that your experience with us has been so positive from start to finish - that's wonderful to hear.
I hope you're enjoying your beautiful new kitchen!
Anastasia
Wren's kitchen design service was fantastic, especially the virtual reality headset allowing you to look at the life sized kitchen design. The delivery went ahead with no issues & I'm happy with my new kitchen
Date of experience: February 1, 2023
Thanks for leaving a wonderful review, Aaron.
I'm delighted that your experience with us has been as enjoyable as possible - the Virtual Reality viewer is just brilliant, isn't it?!
I hope your lovely new kitchen brings you lots of joy!
Anastasia
From start to finish we couldn't have asked for a better experience. Rosie our designer was so helpful, patient and friendly. She designed a beautiful kitchen for us and listened to everything wanted. When we had a few worries a couple of days later she put our minds to rest. This all resulted into the kitchen of our dreams.
Date of experience: June 23, 2023
All the units are well made and absolutely all in tact so fitting them was no hassle at all, the designer did a spot on job and Chris in the showrooms help was beyond reproach, all in all I would definitely recommend wrens to anyone
Date of experience: May 24, 2023
Thank you for leaving a 5 star review, Patricia.
I'm so pleased that your entire kitchen project has been as stress-free as possible - now your project is complete, I hope you're enjoying your beautiful new space!
Anastasia
Shame, it all started well but we ended up with 100s of pounds of things that we did not need and although items were unopened, Wren were not willing to take the items back - feel very let down and diddled
Date of experience: June 16, 2023
Just recently had our new kitchen fitted by Wren and have to say from start to finish such a professional job and such friendly and helpful staff we can't recommend Wren enough so thank you all for our new kitchen
Date of experience: May 24, 2023
Thank you for leaving a 5 star review, Nigel.
I'm delighted you chose Wren for your recent kitchen transformation - I hope your beautiful new space provides lots of lovely memories!
Anastasia
I have ordered twice now from Wren and each both times the service was excellent from start to finish. I was kept up to date throughout the whole process and enjoyed having everything in one place on the wren app.
Date of experience: May 24, 2023
Thank you for leaving a wonderful review, Trish.
I'm delighted that you returned to Wren for your most recent project, and it's great to hear you felt supported at every stage of your journey with us - I hope you're enjoying your lovely new space!
Anastasia
Wren looked after us from start to finish. The designer showed us many different designs with our chosen kitchen and showed lots of patience with us we had one slight problem with one of the doors which was quickly replaced
Date of experience: April 11, 2023
Thank you for leaving a fantastic review, Tim.
I'm so pleased that your experience with us has been positive from start to finish, and it's lovely to hear that the door issue you encountered could be easily resolved.
I hope your beautiful new kitchen provides lots of happiness!
Anastasia
Wonderful experience from start to finish. I can be a bit picky and Wren kitchen managed to put all my worries to bed. Amazing from selecting the kitchen we wanted ( we did choose a few and changed our minds) to the amazing Lewis who installed our kitchen for us!
Date of experience: June 2, 2023
Thank you for those 5 stars, Jane.
I'm delighted you felt supported and informed at every stage of your journey with us - I hope your new kitchen provides lots of lovely memories!
Anastasia
Professional staff from the very point of walking into the Southampton store right the way through to the fitments and back up team on the telephone cannot fault The company & would always come back to you & recommend…..
Date of experience: April 12, 2023
Thank you for those 5 stars, Jude.
I'm delighted you had such a fabulous experience at our Southampton showroom, and it's lovely to hear you felt supported and informed at every stage of your project.
I hope you're enjoying your stunning new kitchen!
Anastasia
I used Wren for a rental property kitchen and couldn't be more pleased with the result. Someone will measure up your kitchen including windows, doors, radiators, electrical plugs, taps etc and put the measurements into a design app. You are allocated a designer who will work with you on a 2D and 3D computer lay out, placing the units, cooker, sink and cupboards to fit your kitchen layout. You choose your style and colour of units, your work tops and handles etc. You have an option to choose their ovens and sinks or you can keep your own. As the design comes together you are free to change your mind or try out different combinations. The showroom has a large range of kitchens, worktops, handles and kitchen appliances for you to be inspired and to suit your budget. Furthermore the units come ready assembled making it easier and cheaper to be installed. Wren offer a 3-5 year payment plan so you can spread the cost. I am so pleased I went with Wren, I cannot recommend them highly enough.
Date of experience: June 13, 2023
Got our new kitchen from the Eastbourne branch. And had the best experience, only went to look and ended up getting a whole new kitchen. The staff were really helpful in the store as well as the after care team on the phone. Couldn't fault them. We're so happy with the end result...thanks wren
Date of experience: March 3, 2023
Thank you for leaving a brilliant review, John.
I'm so pleased that your experience with us has been positive from start to finish - it's great to hear you felt supported throughout the process, and I'm delighted you're happy with your finished kitchen!
Anastasia
Very impressed with the aftersales service. One of the cupboards doors was dropping a bit 3 weeks after fitting and we raised the case in between Christmas and new year. The next week a fitter came in and sorted it. Efficient communication quick and responsive. 5/5
Date of experience: January 25, 2023
Thanks for leaving an outstanding review, Alex.
I'm so pleased your experience with us has been positive, with any issues easily and quickly resolved.
I hope you're enjoying your lovely new kitchen!
Anastasia
From the time we walked into wren show room we felt confident we had the right decision everything from planning to delivery went as smooth as possible we are absolutely delighted with the kitchen and the quality can't recommend wren highly enough
Had Few marks on some doors called customer service and were changed no problem a few days later
Looked at all the kitchen suppliers and felt wren were the best quality and value for money
Date of experience: January 6, 2023
Thank you for the fantastic review, Mr H.
I'm so pleased that you felt supported throughout your kitchen project, and it's particularly great to hear that any issues you experienced were quickly resolved.
I hope you're enjoying your lovely new kitchen!
Anastasia
Wren kitchens are very responsive, they promptly made the measurements and gave us advice to adjust the kitchen within the limits of the room. The kitchen is very beautiful, well organized and with a high quality. We're placed to collaborate with them.
Date of experience: April 12, 2023
Thank you for leaving a fantastic review, Efim.
I'm so pleased that your experience with us has been positive from start to finish - your kitchen sounds stunning AND practical!
Anastasia
Everything went well from the moment that we sat down for the first time with our designer to the moment we said goodbye and thanks to our kitchen fitter. Very happy with what we have and fun cooking in a great space.
Date of experience: June 23, 2023
We are over the moon with our new kitchen. Our fitter (Chris) did an amazing job from start to finish- a true perfectionist. We were also very impressed with our service from Wren and our designer, Robert, also did a fantastic job for us.
Date of experience: June 23, 2023
We are very pleased with our kitchen
We have had an issue with water pressure on the new taps, which was not explained very well by the site surveyor.
Better packaging on the units for delivery would save Wren money on damaged units being replaced with the kitchen fitter having to return and ultimately save us the customer money on the kitchen cost.
Date of experience: January 7, 2023
Thank you for the lovely review, Sue.
I'm so pleased to hear that you're enjoying your new kitchen.
Your feedback regarding your surveying experience and the unit packaging is greatly appreciated, and has been noted.
Thank you!
Anastasia
Wren manufactures quality, made-to-order kitchens. Every kitchen we design and build is based on a simple promise - something for everyone, whatever your budget. Get started using our online kitchen planner, or talk to our kitchen designers, who can design your new kitchen in one of our 108 showrooms across the UK.
From the early days of the fitted kitchen to launching Infinity Plus, Infinity and Vogue, the family behind Wren has been setting the pace for the kitchen industry. Their journey has taken them from Yorkshire to the US and back again but they've always kept quality and affordability at their heart.
Thank you for the fantastic review, Cynthia.
I'm delighted that your experience with us has been so positive, from start to finish - that's wonderful to hear.
Your kitchen sounds stunning, and I hope it brings you lots of happiness!
Anastasia