Wren Kitchens

Planning felt overkill at the time however we understand it was in our best interest. After service from Nottingham store was excellent

WREN Kitchens exceeded my expectations.
I ordered my new kitchen from Wren kitchens in Erdington. I also had it fitted by there approved kitchen fitter Lukasz.
I ordered the whole kitchen including kitchen sink, taps, cooker, oven, gas hob, extracter hood and Splash back. They sent a man to measure up. Then I went to pick the kitchen in store no hard sell. I picked what I liked and the kitchen designer John Fox was very helpful in store he showed me the options and I was able to ask lots of questions. Delivery date arrived kitchen was delivered only 1 minor part was damaged but the kitchen fitter Lukasz emailed them and the part was delivered within 2days. Lukasz was very good extremely professional and super organised. He arrived at 8am and started work he arranged the gas safe engineer to be on sight to remove gas cooker and also on completion date to check and reconnect the new cooker. I am extremely happy with my new kitchen and can't really fault the process from start to finish was very smooth from ordering to delivery to fitting. Wren kitchens communication through out was great and was always kept informed what was happening when things where going to be delivered and if any issues who to contact.
I would recommend Wren as having a kitchen is a major purchase and needs to be done right.

Wren did an excellent job in planning, delivering and solving any problems promptly. My kitchen is fab and lovely to use.

Went into Colchester and met with Aaron who was very helpful. Kitchen ordered. Measurements done. Delivery great
Very happy all round

Very easy process from beginning to end
Designer was very experienced in what would and wouldn't work.
Definable worth the outlay

On designing my kitchen the designer worked with us and did not at any point force his ideas in to us

Dreadful company and I only wish that I had read these reviews before parting with £20,000. I feel like a total idiot for having been taken in by their slick marketing. My kitchen installation was begun in March 2022 and here we are in June and I am left with half a kitchen, no proper cooking facilities and a bucket under a temporary sink. Customer services are a total joke. Does nobody use the power of speech at that firm? All I ever get is 'I will send them an e mail' when I ask to about non delivery of items. I dont know what sort of training they get, none I would think. This has got to be the worse experience of my life and the fact that they get away with it is disgraceful. It all began with mis measurement not taking into account the radiator and valve under a window. When the replacements arrived they were damaged. The new replacements did not arrive on the dates they were supposed to. This happened three times. On one of the occasions they tried to re deliver when I told them that I would be away from home on holiday. Lack of communication on their part. I had an Installation Manager come round to assess my problems who told me that he was working his notice as he couldnt cope with the stress and incompetence at Wren. He told me that instead of sorting out problems they just threw more money at it. On top of all that they delivered the incorrect flooring. Wrong colour totally. Still no answers on that one. The extractor fan that they sent was an incorrect fitting. I needed an Island mounted and they sent a wall mounted. It has been a total tragedy from the start. The fact that I am a single parent with a disabled dependant living with me coping with all this stress and turmoil has put me on the verge of a nervous breakdown and I do not know which way to turn. I have no redress having paid all my money. I telephone daily, leave messages to find out what is happening asking them to please call or send an e mail, all to no avail. If tears could solve this nightmare all my problems would be resolved. All Wren give you is lip service and empty promises. Keep your money in your pocket

Everything went well, from measuring, to meeting Julie the planner and delivery, we were kept informed all the way through.

Fantastic to needs from start to finish, excellent units and colour perfect, can't fault the company, have recommended a few.

Hassle free, with experienced staff making the whole process straightforward, if you use the app communication is simple and updated.

The quality of the kitchen is fine for what you pay for. The sales reps are not fully trained and I ended up spending a lot more money because they did not ask questions that would have been crucial to the design, that I as a lay person, would not have known to ask/share.

Installation was fine. Took two days - however, be aware that installation does not include cleanup, and there will be a lot of boxes, left over materials and trash, left for you to deal with. The fridge would not fit through my front door, so they took it back and said they would reach out within 48 hours. Two weeks later I had to call them to check on status. It should not be on me as a client paying over 20K to have to nudge them to do their job.

The major problems for me started with the quartz countertops. I was told at the salespoint that they would reach out once they got notice that the kitchen was installed so they can send someone to remeasure and that it would take about two weeks to get it installed. I had to call them a week later to ask about it, I had zero communication from Wren. Once they got a measuring date, they told me it would be an additional three weeks to get the countertops installed. I complained and the attitude I got was the equivalent of sucks to be you - meanwhile, I have a largely unusable kitchen sitting there. I asked to cancel the countertops so I can get something in quicker and that was not an option.

They finally sent some temporary countertops - they are too big, and once I call, they tell me that now that they are onsite they will send installers to cut - which was not at all communicated to me, as I would have declined. I have zero interest in having anymore dealings with Wren than necessary. Their customer service has a severe lack of communication skills - the experience would have been better with actual follow ups, full explanations, and appropriate expectation settings from the salespoint.

Customer service only works from 9-5p, monday through friday. The experience has been dreadful. Highly regret choosing them.

TERRIBLE customer service. Grade F
One star is too many stars. I dealt with 3 reps, while 2 just were flat out incompetant, the 3rd was a condescending jerk. The 1st install team out of NY were bad, they deliberately hid flaws, left shims behind cabinets that weren't flush to the wall, were messy with the detail work, and hurried their way out on the 2nd day. Photos attached to show just some of the shoddy work they did. After getting the 1st set of replacement parts, they sent a 2nd install company (who were Awesome both professionally and with their outstanding customer service - CE Solutions A+) who fixed the original issues and then discovered more shoddy work. The entire countertop had to be replaced it had been installed so badly. After receiving more product to fix the new issues, I got ghosted by my "personal customer service rep" and it has been one runaround after another. I have a "lifetime warranty" from Wren which feels laughable at this point, I don't trust them to be reliable. I'm supposed to be getting a $299 rebate check from Wren which I'm not holding my breath for. Things looked so promising in the beginning and ended up to be a mess. I do not recommend Wren at all and that is sad because I always want and root for a local company to succeed in business.

Such a great experience from walking into the show room to the final piece being fitted! Definitely recommend them

Very helpful staff and user friendly service. Really pleased with kitchen, quality appliances and looks exactly how I imagined.

We pick the kitchen and wren done everything else very help full good on customer care thank you wren

The whole experience went smoothly from designing the kitchen to delivering and sending parts that was missing highly recommend

Great experience from the design visit to the completed kitchen. Everyone very helpful and good at what they do

Wren made the whole process easy from start to finish.
All of the staff involved were professional and helpful.

1st class from beginning to end.from our very 1st showroom visit. Right up to delivery.no issue was too much trouble for Gino ay thre Swansea site

We wanted to report a fault and contacted Customer service, it did take upto 10 minutes to answer the call but it was sorted out promptly

Very satisfied with my kitchen would definitely recommend if your thinking about purchasing a new kitchen great price

Great service from start to finish, great product and really pleased with our installed kitchen thanks for everything!

From measuring to planning altogether a brilliant experience. Planner designed kitchen to perfection and helped us choose appliances