The Wall Street Journal has a rating of 2.0 stars from 140 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Wall Street Journal most frequently mention customer service, street journal, and credit card problems. The Wall Street Journal ranks 256th among Sports News sites.
I like to keep up with current events, new technology, what my stocks are doing and this is the only paper I'll read. We call all the other papers mullet wrappers. The other papers like the New York Times are too slanted politically for our tastes. Their is nothing like honest journalism. People NEED to see both sides of the issues. I like to hold, feel and cutout (good articles) and the online addition just doesn't cut it for me. I often will find an article that's relevant for my kids, they don't have the time to read the Wall Street Journal cover to cover) so I send them articles they can use in their daily lives. Best paper in the market!
Your rate will increase 10 fold after the introductory period! They will stick you for one month at the high rate even if you call and cancel on the day of the charge. I had a charge processed today (9/25/2024) (shows pending on my account) for a higher amount. I called today to cancel today but they would not cancel the subscription until 10/22. The pending charge will NOT be reversed. I will dispute the charge. Do do business with Dow Jones or Wall Street Journal! Unconscionable business practice!
WSJ has been supporting Republicans without any journalistic analysis. Agreed to publish dirt on Biden's son, suggesting paying some high-income households 2000USD does not make sense, so the whole support should be stopped and many more articles that do to make sense.
Moreover, stopping the subscription is made as hard as possible. The only way to cancel is by calling a telephone number. I had to call the US from Switzerland and have been on the line for 30 minutes.
Signed up for a $1 thing. When the big charge hit I realized I forgot to cancel. I called immediately for a refund but was "offered" the chance at saving 20$ on the fee by signing up for many months. I felt hostage and did it
Then that charge hits the next month, because you can't cancel digitally, and today I cancel it outright but with no refund.
Be careful. They make their money a lot in this way I imagine. The content is nothing special or worth the money.
I noticed a couple charges on my account months after I cancelled my subscription. Apparently my cancellation never went through. To make matters worse the price went from 4 dollars a month to 40 dollars a month! I talked to a woman who was completely unhelpful. Long story short, I'm out 120 bucks! I have been reading the WSJ on and off for almost 20 years with this one experience I can assure you that they lost a customer for good. Would not recommend to anyone. I will gladly take my money elsewhere for the rest of my life.
Products used:
Digital Subscription
First thing, don't give them your credit card info. I recommend that you read their Better Business Bureau file. They actual earned a rating of F. Looks like they got some extra credit because they have been in business for 141 years. This was enough to pull them up to a D-. They clearly don't care about their reputation or their customers. I now see that so many others have had a similar experience with Dow Jones. Once they had my credit card, they charged more and more each time. When I removed authorization and deleted my card from my account, they had saved an old expired card that I had replaced several years ago and charged it without my permission. To make it even worse they never delivered any of the papers they charged me for. They refuse to refund any of the money, even the unused part of my subscription. They are still not delivering any papers.
Products used:
Wall Street Journal
I subscribed for a free trial and had to enter my card details. They said no charge will occur without asking me 1st. After the free trial was done, they charged me and when I tried to cancel the subscription they won't allow me. They say cancellation must be over the phone and they provide international phone numbers that won't pick up.
They rely on you not to notice that your monthly charge has gone up from the $5 promotional rate to $38 a month. Most people will cancel once they realize but they make enough off of people who don't. It's deliberately predatory. I went out of my way to pay in order to support journalism, but i've canceled and will never give them a cent again. $360 down the drain before I noticed-they know what they're doing.
DO NOT SUBSCRIBE! If you want to maintain your sanity. The most unreliable delivery service for print I've ever seen. I had to report so many times it wasn't delivered that they stopped taking my reports online and forced me to call and wait on hold for 20 minutes or more. Then when I cancelled my subscription online out of sheer frustration, their system continued to charge me on my next credit card bill after the cancellation. They refused to issue a credit because "it's not our policy". Their customer service is the worst. Stay away. Other publications are just as good and actually have legitimate customer service policies and practices.
Tip for consumers:
If you have to cancel, talk to a human and insist on an official confirmation by email or mail.
Products used:
Print publication
It is a Disaster! Stay Away! You will end up with High Blood Pressure and Cardiac Arrest if you subscribe! My delivery has stopped since 10/13/2021 for no reason. They couldn't figure out why I couldn't have delivery. Until this moment 12/02/2021 I still do not receive the paper. It is sad that this is happening in the 21st Century.
Tip for consumers:
It is a Disaster! Stay Away! You will end up with High Blood Pressure and Cardiac Arrest if you subscribe! My delivery has stopped since 10/13/2021 for no reason. They couldn't figure out why I couldn't have delivery. Until this moment 12/02/2021 I still do not receive the paper. It is sad that this is happening in the 21st Century.
Products used:
Paper Delivery
I wish I could give them 0 stars. I am a college student and had to get this for my class. Luckily it was free for a couple of months but afterwards I started having to pay a good $40. I called many different times trying to cancel after my class was finished. They would keep me on the phone for nearly an hour each time just saying that they were going to change my subscription instead of canceling. It was so frustrating and I did not have the money for it. It's been a year since I first had to sign up for it and my dad finally had to call for me because they wouldn't listen to me no matter how firm I was being. This was the most frustrating thing to deal with and I ended up spending more than $100 on something that I did not touch after March 2020. The customer service reps must work on commission. Completely unfair and such a scam of a website. The only way to cancel is by calling so be careful when subscribing.
I signed up for a $4 per month digital subscription from the Wall Street Journal on October 18,2020. At the time they indicated that at the end of the subscription that I would be sent an email letting me know that my introductory one year offer was ending and that future billings would be at a much higher cost- ~$38 per month in my case. I called their customer service department and disputed the charge, but they said they sent me an email notice. I checked their claim and they never sent an email. My best guess is that they are attempting to scam me and others by not sending this anniversary email and that most would not notice excess billings for quite a while so that they can continue billing at the standard rate. I find this practice to be highly unethical.
Tip for consumers:
Do not believe that they will send a verification email at the end of the term. It appears, contrary to their policy, that they just automatically bill at a much higher rate after the introductory one year period expires. I find this practice to be unethical.
Products used:
Digital subcription to The Wall Street Journal.
My wife noticed a WSJ charge for full charge after an introductory rate for a year. I called customer service to cancel and have the charge removed. I was told that they don't remove charges and that I was contractually responsible to cancel prior to beginning service at the full price. They don't notify customers of upcoming changes. If I was coming to the end of a regular subscription, I'd be notified months prior to the expiration date. This is very poor customer service!
People be careful about this online journal. They attract customers with lower subscription price snd then increase the price without any notice. This is kind of a trap! You will not be able to unsubscribe online or via an automated system as the automated system will not recognize your account. They are a fraud company!
The online version has great information and access to old articles. But I had wanted to enjoy reading the paper with my breakfast and that was a complete failure. The weekend paper is supposed to be delivered on Saturday morning and when that fails, which is most weekends, I can register a delivery issue online. No phone number. No response. It just asks me to enjoy the online paper until the issue is resolved. No thanks!
One of the $#*!tiest service. They do not cancel the account within time and force the customer to pay for an additional month and hide behind their contract agreement when asked for. They are worse than shark lenders who is supposed to maintain basic ethics in business.
It's been a month I am still waiting my refund. I called 3 times and I have been told 3 times that we will refund your money and call you back in 1 hour. But no luck
Embroidery world
*******925
Amarillo tx
Tip for consumers:
Very quality product, reasonable product but not trustworthy company.
Products used:
different kind of product
I am a current subscriber and have been reading the WSJ for decades, and not just from a business point of view. It is the only publication that presents current affairs in a intelligent, concise and often thought provoking manner on a consistent basis for me.
I was initially put off by some of the critical reviews here, but ended up trying the Kindle edition out when I had problems with my home delivery. I'm glad I did. The Kindle edition is well worth it.
Remarkably dirty business practices if you try to cancel your subscription. Requires a phone call, being on hold for 20 minutes, and then in my case the service representative would not cancel right away. They asked multiple times why I was canceling, attempted to offer my a reduced price, told me my subscription was still good for three more weeks, and would not state to verify that my subscription was cancelled when I asked them to verify that, until I threatened to file a complaint with my credit card company. REALLY! I kid you not!
Your article ranking an internationally recognized terrorist, Vladimir Putin, as "winner of the year", despite how he destroyed the Russian economy while waging war in Europe is nothing short of kremlin propaganda.
Products used:
Globe and mail news
Customer service was absolutely horrid to deal with. I called and spoke to Joshua at approximately 4:40 PM EST. I informed him that I wanted to cancel my subscription.
Instead, he informed me that WSJ does not cancel subscriptions; that he could only change my date of 'subscription renewal'. I told him to stop giving me the runaround, but her persisted to not help me and, instead give me the option to either continue my subscription or possibly change to another subscription type. This phone call went on like this for 20 minutes back and forth. I asked for his name so that I could report him and he would not give me this at first either. Afterward, he told me there was a survey at the end of the call which I was going to stay on the line for, but he hung up the phone on me immediately after to not get a bad review.
Joshua was absolutely terrible. I called back the customer service number and informed the lady of my needs and she helped me cancel my subscription immediately.
It was 1969. I was taking an economics course, and my professor told us to subscribe to the Wall Street Journal. I sent a request, and they started my paper. I got a computer-generated bill and sent a check back. A week later, another identical bill came. I politely told them I had already paid. A week later, another bill with a warning that I had to pay or my subscription would be cancelled. I sent another letter telling them I was being billed twice and their computer needed to be checked. I begged a human to read the letter. Then they discontinued it. I had no money to resubscribe, as my parents were stretched to the limit to provide college for me. I want my $5.00 back, plus interest from 1969. These uncaring corporate stooges never answered any of my letters. I'll never forget the helplessness I felt at not being able to afford to get the Wall Street "Urinal" Thanks for nothing.
I used United Airlines Rewards to start a WSJ print subscription because their website states that ALL print subscriptions get digital access for free. That is NOT TRUE. Their customer service rep said that third party subscribers don't get digital access. If that's the case, it should be stated on their website. Intentionally misleading! Will not continue subscription after this subscription period is over.
Be aware that the WSJ will ONLY let you cancel your subscription if you phone into their Customer Service line IN PERSON. You will wait for up to 30 minutes of awful hold music and then be asked a long list of questions. Then you will ask to cancel your subscription. But that person cannot help you. You will be put through to another department who will ask another long list of questions. It is an outrage that they will take your subscription money so easily but make it so difficult to cancel. Some might say this is smart business but it is really a very low and intensely annoying trick. Shouldn't the Journal be above this?
Tip for consumers:
DO NOT SUBSCRIBE unless you have at least an hour to spend calling in person to unsubscribe
Products used:
Digital Subscription
I signed up for a college paper and needed to cancel afterwards due to the fact that I did not have a use for it afterwards. Not only was it very difficult, time consuming, and hidden on how to cancel, but to cancel you have to call someone from 8-4 EST, and be put on hold forever. As a college student on the west coast, and pretty much everyone in America, I do not have enough time to sit on hold in the middle of my day just to cancel a stupid subscription.
Tip for consumers:
Don't sign up thinking it's a quick cancellation like they advertise
Products used:
Subscription
I sold my house in May and cancelled my subscription by phone. The customer service representative put the full court press to put it on automatic renewal. I insisted that it be cancelled since I did not know where I was moving for delivery. Two days ago I received a notice via email that my delivery has resumed. I responded to this email that my subscription was cancelled in May. Keep in mind I no longer live in the house. The next day I get an email stating that I had to call customer service to cancel the subscription which I did in May. I called and had to speak with four different people in Bangladesh. In short they promised to email me a notice of cancellation. Still no email. I miss reading the WSJ which I think is the best daily publication, however they are strong armed and deceptive in their customer service and sales department. I have no email confirmation. I am done with this publication.
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