The Wall Street Journal

The Wall Street Journal is the worst delivery service ever. I used to think the USPS was bad but the USPS makes the WSJ look like a little league team. I like my paper delivered to my house to read but the WSJ is so bad and does not follow up to my complaints to fix their delivery service. I highly recommend to NOT sign up for WSJ delivery as it is a waster of money. I have been complaining to the WSJ for a year now with no improvement. I just had 3 straight days of no delivery!

We were charged over $200 unknowingly and unable to login and customer service seemed apathetic and hell bent on refusing any sort of assistance. We reviewed subscriptions in all app stores and did not see an active account, no emails that a subscription was active. Even when logged in through the app I hit the pay wall that led me to assume we didn't have a subscription active.

The content has gone far downhill. I would never subscribe, and have felt this way for years, and yet somehow I am still being charged for their service years after the last time I used it. In fact it is a new subscription not sure how it even happened. I would never read this journal and actually have written reddit posts about how much it sucks. Really pisses me off now that times are tough and I have to fight for 150 bucks from these clowns.

Subscriber here since 2004, overall since 1996. It is the standard for news and thought provoking articles. But in the last 2 months, my subscription service has been atrocious. I have to call to report missing paper in a daily basis. I get the same nice CSR's reading the script and promises to alert supervisor if issue….yet it is getting worse. Does anyone at WSJ care?

Reading online is more often than not a pain in the $#*!. Phone is too small to read a newspaper and a tablet is only marginally better. I cannot take my computer on the porch with me-32 inch monitor! That is why I signed up to receive the weekend addition in print! So far for the last 2 months I am batting about 40% for getting a paper delivered! Alternatively, by mail is generally OK except when the post office accumulates the papers and then delivers 5 daily editions at one time the following week, which happens on many occasions

I had not received Walls Street Journal for 8 months, but got charged premium. The customer services neither able to solve the delivery problems, nor give me the credit. My account number is **************

I am a longtime subscriber to WSJ. About 6 weeks ago delivery became very erratic. I was receiving at most 2 papers delivered per week. I called numerous times to report the issue and each time a very polite agent said they would take care of it - but it never happened. I have an automatically renewing print + digital subscription, paid up until Feb 9. WSJ does not refund, so I am stuck in this situation until then. I thought maybe if I cancelled my subscription I could then sign up again, but no dice. Beware of this organization. There is no way to talk with someone that can actually figure out what is wrong and take steps to fix it.

I'm appalled by how such a "reputable" news company makes it almost impossible to unsubscribe. It's as if they don't even trust that their journalism is good enough to keep their customer base. To be fair, I do enjoy the articles, and think that the quality of writing is good.
But for someone who wants to unsubscribe, they don't even mask the fact that you have to call them - within certain hours of the day, with some international number. What day and age is this? Even small shoddy companies allow an email at least to unsubscribe. This has really ticked me off. I will never ever recommend this paper with such low blow tactics to keep customers. If I can't get through to them again, I'm just going to call my credit card company and block these scammers.

WSJ has been supporting Republicans without any journalistic analysis. Agreed to publish dirt on Biden's son, suggesting paying some high-income households 2000USD does not make sense, so the whole support should be stopped and many more articles that do to make sense.

Moreover, stopping the subscription is made as hard as possible. The only way to cancel is by calling a telephone number. I had to call the US from Switzerland and have been on the line for 30 minutes.

Do NOT subscribe because although they say you can cancel at any time, it is almost impossible. There is no way to cancel other than via phone and they just ignore the calls. I have waited more than 2 hours (55 minutes being the longest) trying to cancel only to be charged for another month because I can't get through. Really surprised that a company with the Journal's reputation would be like this.

Be very careful with signing up that you know what you will be charged. As a responsible citizen I thought that I would subscribe. I had no idea it would grow to 38.99 a month. And I ignored the emails from Pay pal because I signed up for the wine subscription too. After 800. I finally checked out all the subscriptions I was paying for. If I had been carefully contacted about the time the introductory rate ended, which I can not find, I would not have continued at that price. Please be careful when you sign up. They had no intention in settling anything with me but tried to get me to use the iPad and iPhone apps... CRAZY. And always check your statements because the business world knows that some of us let things slide. Laura Stone Knife River Mn

I like to keep up with current events, new technology, what my stocks are doing and this is the only paper I'll read. We call all the other papers mullet wrappers. The other papers like the New York Times are too slanted politically for our tastes. Their is nothing like honest journalism. People NEED to see both sides of the issues. I like to hold, feel and cutout (good articles) and the online addition just doesn't cut it for me. I often will find an article that's relevant for my kids, they don't have the time to read the Wall Street Journal cover to cover) so I send them articles they can use in their daily lives. Best paper in the market!

Do not subscribe! The discounted rate is a joke. If you read the small print, your monthly rate will go up 400 percent after a certain time period and if you noticed a month or two late- they won't credit any of it back! This is a rip off, be aware! Terrible customer service :((

Marina S.

I stopped my WSJ membership due to 1 episode of their podcast "The Journal": The hospital at the center of Israel's war on Hamas, reported by Chao Deng and Margherita Stancati. Uniformed, biased, and is casting doubts on filmed evidence of all the weapons, drop bags, laptops, money, left by Hamas. Hostage being tied, baby bottles in a basement in another one - all evidence yet the reporter says "Do we know if Hamas used the hospitals for war? No, and even if yes, should we not bomb it"? Well, even international law allows hospitals used as military command posts to be a target. Israel helped clear and warned for days. Yet the reporter, who is obviously ignorant of facts and has done no research, doubts it. Fire them. At the very least build a balanced view. I will never listen to "The Journal" again, but also I doubt WSJ's ability to write overall a balanced piece. Shame.

I have homes in The Washington DC area and Boca Raton Florida. Delivery issues abound at both locations. These issues have been ongoing for several years. The paper should abandon delivery as they are incapable of resolving this issue. I see from other reviews that my problem is not unique.this problem seems to be a failure at the papers executive level. If the corporate officer at the top of the company hierarchy should be terminated until someone can be found to resolve this critical issue,

If you can't trust the news not to steal from you, is there hope for journalism. WSJ has no online way to cancel subscriptions you never consented for. It took me over 30 minutes and three phone calls to get a subscription I never ordered cancelled. I had to speak with 3 different people. Shady and unacceptable.

I noticed a couple charges on my account months after I cancelled my subscription. Apparently my cancellation never went through. To make matters worse the price went from 4 dollars a month to 40 dollars a month! I talked to a woman who was completely unhelpful. Long story short, I'm out 120 bucks! I have been reading the WSJ on and off for almost 20 years with this one experience I can assure you that they lost a customer for good. Would not recommend to anyone. I will gladly take my money elsewhere for the rest of my life.

First thing, don't give them your credit card info. I recommend that you read their Better Business Bureau file. They actual earned a rating of F. Looks like they got some extra credit because they have been in business for 141 years. This was enough to pull them up to a D-. They clearly don't care about their reputation or their customers. I now see that so many others have had a similar experience with Dow Jones. Once they had my credit card, they charged more and more each time. When I removed authorization and deleted my card from my account, they had saved an old expired card that I had replaced several years ago and charged it without my permission. To make it even worse they never delivered any of the papers they charged me for. They refuse to refund any of the money, even the unused part of my subscription. They are still not delivering any papers.

I've been giving the kindle version of the WSJ a try for the last week. I'm also currently a print version subscriber, but not an WSJ Online subscriber. I agree with a previous reviewer that this is a good but not great product. Here's what's good:

- Ready for me to read every morning, and I don't have to go outside to get it.
- Includes articles from...

I have read and enjoyed the Wall Street for many years. In my opinion, it is the finest news paper available. The stories are are always timely and well researched. The publish opposing viewpoints daily to give readers the opportunity to better understand complicated issues.

I have enjoyed the Journal for more than 15 years. However, I have noticed a tremendous drop of quality content in the last decade. I understand the social era has destroyed any possibility for publications such as this to thrive by sales, yet you should focus on quality rather than quantity... Also, I don't like the fact that too much time the website has been invaded by ads and basically unbrowsable because of subscription limits... this is not the original intent of wall street journal... to spread knowledge and good content. Please find a way back to the old paper!

You can't be in business and not read the Wall Street Journal - I'm a doctor, and I have my own medical practice. But for anyone who owns a business, I do not know how they can rationally not subscribe to the Wall Street Journal. For under $100 you get the best business coverage anywhere. It could be that one article you read once in your life about the economy that helps you to make a smarter business decision that could easy make you tens of thousands of dollars if not more.

I know people have complained about the Journal's redesign. But I like it. It's easier to read online now, and there are more interesting aticles. Don't leave home without it.

I have always depended on WSJ reviews for getting latest news as I am very busy professional and not getting ample time for any other purposes. I lately subscribed to the new adaptation of the WSJ and understood that it is so much superior to the old paper edition. Hence, I am happy and satisfied by its services