• Andy's Auto Sport

Andy's Auto Sport

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Overview

Andy's Auto Sport has a rating of 2.9 stars from 237 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Andy's Auto Sport most frequently mention customer service, body kit, and carbon fiber problems. Andy's Auto Sport ranks 41st among Auto Parts sites.

  • Service
    7
  • Value
    7
  • Shipping
    7
  • Returns
    5
  • Quality
    8
Positive reviews (last 12 months): 75%
Positive
3
Neutral
0
Negative
1
10
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How would you rate Andy's Auto Sport?
Top Positive Review

“Ferrari High Tension Leads”

Bernard Y.
11/1/23

The item that I needed for my customers' vehicle was easily located and purchased through this website. The parts were as described, of good quality, and priced reasonably when compared to other sites with equivalent products. Keep up the good work!

Top Critical Review

“Don't buy from here”

Casey P.
8/20/20

I ordered two spec-d headlights from them. They both looked fine. I put them on the car and the next day they both were cloudy and foggy.So I sent them a email to try and resolve it. Which in response they said return the product. Like yes so I can drive around with no headlights and rack up tickets. After going back and forth they showed nothing. Like they didn't even care. Watch where you buy your parts at. Customer service here is trash.

Reviews (237)

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customer service (44)
Thumbnail of user caseyp106
Illinois
1 review
1 helpful vote
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August 20th, 2020

I ordered two spec-d headlights from them. They both looked fine. I put them on the car and the next day they both were cloudy and foggy.So I sent them a email to try and resolve it. Which in response they said return the product. Like yes so I can drive around with no headlights and rack up tickets. After going back and forth they showed nothing. Like they didn't even care. Watch where you buy your parts at. Customer service here is trash.

Thumbnail of user bernardh228
Canada
1 review
0 helpful votes
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November 1st, 2023
Verified purchase

The item that I needed for my customers' vehicle was easily located and purchased through this website. The parts were as described, of good quality, and priced reasonably when compared to other sites with equivalent products. Keep up the good work!

Thumbnail of user chrisb2611
Virginia
1 review
1 helpful vote
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December 1st, 2021
Verified purchase

Received a set of headlight assemblies that were defective. Trying to initiate a return as well as receive a refund was a giant pain. I had to contact customer service multiple times, they dragged their feet on each occasion no doubt hoping I would eventually forget about the entire thing. I'll shop somewhere else next time.

Thumbnail of user joshb552
Florida
1 review
9 helpful votes
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June 5th, 2020

Submitted a price stomp, provided all supporting info. They denied it ever though the competitor was indeed cheaper, I even had proved them wrong. At that point they agreed to "match" the competitor! They absolutely did not honor their promise, lied, and its a very unprofessional company. Will never try them again and suggest you don't either. These are they types of companies that need to leave the market place.

Thumbnail of user brantonh
Norway
1 review
3 helpful votes
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April 5th, 2013

If I could give this less than one star, I would. I was going to order a set of 20 lug nuts from this site, because my old stock ones were all rounded off from letting tire shops torque them with an impact wrench. Was proceeding with the order and was about to hit confirm, when I saw the outrageous shipping cost of $80 bucks to ship 20 lug nuts that were already gonna cost me $80(should have been a red flag right there) from California. Sent them a stern email demanding to know wth made the shipping so expensive. Never heard back from them.

Thumbnail of user justint18
Hawaii
1 review
3 helpful votes
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June 28th, 2013

I wish I could give them negative stars. I ordered a steering wheel and hub adapter, waited over six weeks, they charged my card immediately, and then the wrong adapter showed up. When I called they told me they don't stock any parts they're a drop ship company only and I should have read their policy page. I did read it and it doesn't say anything like that. These guys are frauds in the first degree. Also their shipping charges are outrageous and the service is pathetic. Avoid this company.

Thumbnail of user calb48
Arizona
5 reviews
0 helpful votes
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August 1st, 2023
Verified purchase

It's a shame that in today's world we have to give accolades and atta-boys for receiving the type of service that we expect and was normal a generation ago.
Andy's is the first place I look for anything car related that I need/want. Why? Refer to the above sentence.
Thanks, Andy. Please accept these 5 gold star stickers that I've put on your test assignment.

Thumbnail of user march377
Idaho
1 review
1 helpful vote
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November 11th, 2021
Verified purchase

Ordered a hood in June have been waiting for it. Was suppose to be delivered at the end of October. Instead got an email saying it was on back order. Replied by emailing back right away only to get message saying could not deliver to domain. Tried to call only to get no response DURING business hours after multiple times of trying to call to no avail. Tried emailing them again so let's see if they actually respond in a timely manner... doubtful I think they have serious problems and are going out of business...

Thumbnail of user ericf33
Eric F. – Andy's Auto Sport Rep

Hi Marc, yeah I can understand why you're dissatisfied with the experience!

As far as the wait time, with this covid stuff, the supply chain pipelines around the world are all messed up. The brand you ordered, Key Parts, is not the only brand with this issue. Tons of brands have this problem. For a while a lot of manufacturers were giving us estimated time frames, and then many of them realized that they actually just didn't know when the parts were coming because there was so little control over the supply chain issue. They simply can't say for sure when the hood will be ready. If that doesn't work for you, that's totally ok and we can issue a full refund immediately.

As far as the the email bouncing back -- you emailed a "no reply" email address. We don't monitor that email address for customer correspondences. As far as the phones not getting picked up, our phones were down all day yesterday, Thursday, due to flooding in the area where our call center staff is: https://www.google.com/search?q=chennai+floods&rlz=1C1CHBF_enUS761US761&oq=chennai+floods&aqs=chrome..69i57j0i3j0i131i433i512j0i512l7.1760j0j7&sourceid=chrome&ie=UTF-8

So you happened to call us on the day when there was a natural disaster that prevented us from answering the phones. We are not going out of business -- I've been running the company for just over 20 years.

I just checked and my co-worker says he emailed you this morning. If you want to cancel the order, just let us know. If you want to wait, then as soon as we have a firm update, we'll let you know. Thanks for your feedback.

Eric Ferguson
President

Thumbnail of user orlandoa23
Spain
1 review
0 helpful votes
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September 29th, 2018

I purchased headers from Andy's and I have to say that my experience with them was very good. Their customer service was always friendly and always provided me with prompt updates on my order. Though their shipping took a bit longer than you might get from other sellers, they headers I received were high quality and arrived safely. I would definitely by from them again in the future.

Thumbnail of user garrys59
Canada
1 review
1 helpful vote
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May 25th, 2019

Although the hood in general was ok, the finishing on the front leading edge was terrible, quality control could be much better. I understand the hood would require some tweaking and preparation before paint, but it's going to br tough to get uniform gap when hood closed

Thumbnail of user pauli617
Canada
1 review
1 helpful vote
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April 1st, 2018
Verified purchase

I really like the ease of use when I go to your site. I was doing it for years but have made lately in the past year 2 purchase for my civic. My cousin also used it to buy me a bumper kit for my car. He lives in Seattle, Wa so he got free shipping I think. Overall Andy's Auto Sport is my first choice for all my car needs.

Thumbnail of user liams28
Oklahoma
1 review
0 helpful votes
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September 2nd, 2017
Verified purchase

Good parts. Silly long process I've ordered a part sent it back in and still haven't received any info about it! It seems they work on their own time and not the customers why said I expect my product by this Friday but I still haven't got zero info even though I know my part got back to the shop

Thumbnail of user brianr150
Washington
1 review
0 helpful votes
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May 18th, 2017

Ordered headlights from Andy's autosport. The parts took longer than expected to get to me, some unforeseen hiccup at the supplier. The customer service was great and got me taken care of. Thanks for the help Eric.

Thumbnail of user martinb135
Canada
1 review
0 helpful votes
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September 2nd, 2017
Verified purchase

It was on time. Originally bought a back ordered part, which Andysautosport needs to make sure you can't buy parts without knowing they are back ordered. With that being said they had switched me to a different part via email communication and still managed to ship right on time.
The only reason I didn't put five stars is due to the packaging my parts came in. The box was destroyed.
Wish there was a way to attach images.

Thumbnail of user talz1
GB
1 review
0 helpful votes
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April 29th, 2021

Great service from the company,
After I thought the product won't be arriving giving more time( a week) and the product shows up perfectly packed and in a great condition, deserve only positive reviews

Thumbnail of user terryo163
New Jersey
1 review
0 helpful votes
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August 4th, 2021
Verified purchase

I've ordered from Andy's several time over the years and have never been disappointed. From selection to cost to shipping time it's always a good choice to buy from there. I used their site to get parts for multiple cars and it's always a great experience. Their ease of use and communication is amazing.

Thumbnail of user jamesp345
Tennessee
1 review
0 helpful votes
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October 2nd, 2017
Verified purchase

The Parts were dead on what was advertised, and they fit perfectly... Had a little problem with shipping, what I found out later was NOT Andy's fault, but the people at Andy's were helpful to highest degree, and very professional. Thanks I will be back...

Thumbnail of user niela2
Colorado
1 review
0 helpful votes
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June 1st, 2021
Verified purchase

Purchased a full body kit for a 91 mr2, the kit is poorly made, took a lot to make it fit and look good, the rockers didn't fit at all, but cost to much to ship back, just trashed that idea.the shipping is more than the kit is worth,

Thumbnail of user franklins37
New York
1 review
0 helpful votes
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February 5th, 2019
Verified purchase

It's been a year or so since purchasing my headlights through Andy's and I have to say that I am happy doing business with them. The last purchase I made was my second one and they didn't disappoint me. They are helpful and purchasing is secure through them. They have my business.

Thumbnail of user julees7
Bermuda
1 review
0 helpful votes
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February 1st, 2021
Verified purchase

Andy's Auto Sport was very professional and very efficient in helping me out with my order even going the extra mile to send me an invoice to show customs that my order was for four shocks as one price and not the four shocks as individually priced as they had tried to charge me which enabled my order to be processed at it's correct cost! Thx again Andy's Auto Sport for your quick response to help me solve this issue

Thumbnail of user theodoreg149
Virginia
1 review
0 helpful votes
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January 4th, 2024
Verified purchase

Had no issues with them on my purchase. I ordered a part that wasn't in stock anymore, they emailed me quickly to get it sorted, and shipped it out really fast.

Thumbnail of user lisar474
New Mexico
1 review
0 helpful votes
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October 23rd, 2018
Verified purchase

I was able to get window vent covers for my 1994 Dodge 350B (van). This is wonderful. They are steel.

I was also able to look over many parts for my van, most are no longer available, but with the right info I hope to be able to find them

Thumbnail of user kennethb209
North Carolina
1 review
0 helpful votes
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July 1st, 2018
Verified purchase

Andy's had the best price on this clutch. They shipped fast, but when I got the clutch, it was not as pictured. They offered to take it back but I decided to keep it. After calling Holley who now sells the Hays brand, I found that they had changed the product but the pictures in the advertisement had not changed.

Thumbnail of user erickm42
New York
1 review
0 helpful votes
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September 6th, 2017
Verified purchase

I ordered a set of Enkie wheels for my vehicle, but was given the wrong tracking number.
After emailing Andys Auto Sport, they quickly corrected the issue and gave me the correct tracking number.
I was able to track my order and in just 3 days I received the Enkie wheels without any damage.
I am a very satisfied customer and would recommend buying at Andys Auto Sport.

Thumbnail of user danielk1887
Arkansas
3 reviews
0 helpful votes
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August 4th, 2023
Verified purchase

Ordered rear wi dow louvers for my 81 Ford van.took over a month to get them,however they are good quality I think.not sure how long the funky plastic t
Wo sided tape velcro will stay on tho.it looks pretty cool tho.overall happy with product

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From the business

Andy's Auto Sport is an online retailer of performance car parts. What distinguishes Andy's from the rest is how far we go out of our way to educate customers about the products we sell.

We publish custom buyer's guides and how-to articles on our website. In addition, for most manufacturers we've written up "the inside scoop" about them so that customers can more easily make a buying decision. On top of all that, we have our own video studio where we produce our exclusive video series, Andy's Auto Sport TV, that shows customers how various performance parts work as well as how to install them.

When you're modifying your car or truck, it can be tricky to figure out which mod will get you the most power or which brand to go with. Our biggest fans tell us that those tough buying decisions become easy when shopping on our website because we have such an abundance of educational material.

Our most popular-selling products include intakes, exhaust systems, body kits, and hoods.

Business History

Established in 1997.

Andy's Auto Sport started out as a body kit manufacturer based in Milpitas, CA. It gained fame for making body kits for vehicles like the Grand Am, Alero, and Malibu. Over time Andy's started selling other types of parts to complement its line of body kits, and soon the company's identity started to dramatically evolve.

Today, Andy's is known for offering an extensive variety of aftermarket and performance parts for almost any type of vehicle. In fact, you'll find more than one million products available on our website. But parts sales are only one aspect of our offerings. We also provide an expansive knowledge base, with technical data and installation information via uniquely created content and an in-depth video library.

We strive to have every aspect of our business reflect our core values, which are to be helpful, kind, inclusive and educational.

Our customer service track record hasn't been flawless, but we're taking one customer at a time and trying to improve that!

Company Representative

Thumbnail of user ericf33
Eric F.
President
I'm the President of Andy's Auto Sport and I'm here to make sure every customer gets the experience they're looking for when they buy from us!

If you have feedback, I want to hear it. My goal with the feedback I get is not only to make sure each customer is happy, but also to identify things that need improvement at Andy's Auto Sport. As President, I have the tools to drive those improvements, so that's why I like to personally review every feedback we receive.

Rest assured that I'm hear to make sure you end up happy!

How do I know I can trust these reviews about Andy's Auto Sport?

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