BaubleBar

The company kept canceling my order that I placed for my bridesmaids and would not assist even though they were the issue. There is no number to contact and every email I sent was met with a generic automated response that would never actually help address the issue. After several attempts to reach them, they never responded.

They recently released their St. Patrick's Day collection and several of their pieces quickly sold out. I reached out to them back in February to ask if they plan on restocking as it was clear I was not the only person interested in purchasing these sold out pieces and they were very insincere when it came to responding. They also stopped responding to me after I suggested they do a limited restock or a pre-order. Why should I support a business that ignores their customers? I am willing to bet money they are going to raise the price tenfold on these same pieces next year given the demand but do nothing about the limited supply. They are definitely in it for the money and not about the customers as a whole. Poor excuse of a company if you ask me. Explains why you can't leave reviews on their products.

Received two pieces as a gift
A necklace and a bracelet
Both tarnished within weeks
Contacted customer service and they were willing to credit me $21 and not of true value
They are unprofessional and their products are made with cheap metals

The best customer service and experience I've ever had! Tiffany handled my issue quick and seamlessly! Great customer service is rare and greatly appreciated as a consumer!

Received a Baubelbar bracelet for Christmas. Took longer than expected to be delivered. After wearing the bracelet for 2 weeks the gold plating over brass beads has completely worn off. Not worth the money.
The person who gave me the bracelet is totally embarrassed.

Malachi from BAUBLEBAR provided exceptional customer care. I experienced a problem with my order, and Malachi not only responded promptly but also offered a free replacement without the need to return the damaged item. Their understanding and quick resolution were truly impressive. I highly appreciate the level of service and the hassle-free solution provided. Thank you, Malachi, for your outstanding support!"

I've ordered many pieces from here and spent over $100 on their custom name necklaces. I kept my pieces in jewelry boxes and never wore in water and they've tarnished. I reached out to customer service and they said they can give me a discount to buy another one. That will never happen. Never buying from here again. There are better retailers that have 2 year warranty and guarantee no tarnishing. Do not buy from here!

I got 3 charm necklaces for Christmas gifts and they did not arrive in boxes. I asked for boxes they told me "Our items do not come packaged in boxes. We do have boxes/pouches available on our site for purchase" when I tried to order them shipping was more expensive that the actual cost of the boxes … very disappointing

I ordered 3 custom "multicolor" Pisa bracelets as Christmas gifts. Two of the 3 are super cute. The one for Lilly has only green and yellow beads--so much for "multi colored". Very disappointed that Bauble Bar will not do anything to rectify this. So sad--who wants a multi colored bracelet with only 2 colors?! Photos include what I received and the example on their website--very different. Probably won't order from them again.

I would give this company a 0/5 if I could, 1/5 is too nice. I got my girlfriend a necklace for our 1 year anniversary, she loved it. The necklace clamp broke when she adjusted it around her neck, the necklace didn't even last 4 days. I spent nearly $100 including shipping for this product, I regret it. Jewelry shouldn't break so easily and the pieces shouldn't be so thin that a damn little pull could break it. I should've trusted my gut and bought jewelry from trustworthy brands NOT this company. This company doesn't even show reviews of their products on their website which should've been a red flag. I DONT RECOMMEND BUYING ANYTHING FROM THIS PLACE.

Bought something that said no cancellations but used the wrong credit card and wrong address and they allowed me to cancel it because I got said it right away. Great customer service and such fast support!

Purchased a personalized blanket 1 month ago. Still no update or tracking info on purchase. There is so much marketing on social media and influencers pushing this product but for regular people like me, we get no updates and no information on orders we actually paid for. The money has been posted already to my bank even before the item is shipped. Do not trust this company!

I ordered a customized bracelet intended to be a Christmas gift. I ordered weeks before the their stated date cutoff for Christmas delivery. It took the company weeks to ship the bracelet. By the time it got delivered, it was a week before Christmas and the bracelet customization was wrong. They are going to send a replacement with the correct customization, however, there is zero urgency and it will not be here until AFTER Christmas. I would have expected priority production and priority shipping, given the company's mistake. I will never order a customized item as a gift again.

I decided to try out Baublebar since they have a bunch of cute styles. The quality is quite low for the price, and the sizing is inconsistent. All the rings ordered in my size were too big - I tried ordering a size down, and they were still too big.

Both of these orders were returned, but I did not receive a refund. I sent them an email, but got no response. I ended up disputing the charges on my credit card - hoping those will go through.

I placed my order the beginning of september and it is almost the of december and i still have yet to receive a shipping email like they have said. I have emailed back and fourth with the company since ive ordered and they act like they are going to help, and dont. Horrible experience all around. Would never order again.

I recently made a purchase but accidentally shipped to wrong address. The person in customer service corrected it immediately and now the item is on its way to me! Thanks to Malachi in thier customer service dpt. :)

Bauble Bar has the best customer service I've ever experienced before. I had an issue with a purchase and they fixed it in about 5 minutes including a new order for no charge. I'll be happy to purchase from them again!

I bough a pricey customized bracelet and waited a long time for it. I loved the way it looked but it's impossible to get on by myself. It tarnished quickly from simple day to day wear, then broke after a few weeks. I wish I could get my money back.

However, I have a different type of bracelet that's slip-on and beaded and it's held up.

I'm so impressed with my new baubles! They looked beautiful online, but they're even more amazing in person. My order was shipped and delivered very quickly. I plan to order again - their pieces will make great gifts!

I ordered two rings that were each originally priced at $44. After a promo they came out to $55 total, so I thought it was a good deal. When they arrived they looked like Forever 21 quality if not worse! Also the sizing was terribly off. I returned immediately... these rings look like they cost $4 max. Nothing like the photos on their website!

I purchased the pink/orange alpha blanket. The true color of the product is neon orange, not a true deep orange shown on the website. When I reached out to the company, they said that there was not a production error and that I could have a discount on my next purchase. I won't be purchasing anything from this company that does not have integrity and stand by their product. I can see why their reviews are now 2.7 out of 5 stars.

I have only purchased two items from Bauble Bar that I was truly happy with and that were two "minimalist collars" that didn't have any pieces or clasps that could fall off or malfunction. Many reviewers on this site are right that the quality is the lowest you can go: gems are plastic, metal is frail, don't last longer than a few wears. I ordered a ring and the plastic "pearls" on it came off with just the sheer force of being removed from the bag.

These pieces can cost up to 60 dollars are more and even with specials and coupons these are no worth your time or money as they will not last. Do not waste your time or get sucked in by the cute pieces, price specials, offers or pretty website. Most pieces don't hold up, customer service is slow and loath to replace or refund their poorly made products. You deserve better.

So I ordered the most amazing pair of earrings from Baublebar. Unfortunately I lost one of the earrings after only a month. I contacted the customer service to know what could be done for me (the earrings was a bit loose so I held them accountable for it) and I had the pleasure to chat with a lovely representative. They told me that they would love to send me another pair for free unfortunately the product had sold out. Nonetheless they offered me store credit at the amount of what I had paid for the earrings. And they replied so fast all the time! Everything was resolved within a few hours! They even gave me a list of other cute earrings which resembled the one I lost and were at the same price.
Plus their jewelry is so cute!
Overall great product and FANTASTIC customer service! I highly recommend it!