• CanadaPetCare

CanadaPetCare

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Overview

CanadaPetCare has a rating of 3.5 stars from 192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CanadaPetCare most frequently mention customer service, free shipping, and affordable prices. CanadaPetCare ranks 15th among Pet Supply sites.

  • Service
    79
  • Value
    69
  • Shipping
    75
  • Quality
    64

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 63%
Positive
17
Neutral
1
Negative
9

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43,679 reviews

12
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How would you rate CanadaPetCare?
Top Positive Review

“Great protection”

Charleen H.
6/16/24

I have been using this product for many years. I've never had a problem with it. My dogs have never been allergic to it and it works great. I'd recommend it to anyone.

Top Critical Review

“I would leave zero stars, but there's not option.”

Jene B.
10/1/24

I ordered allergy medicine for my dog. I waited a month, but never received it. I called several times, and was given a different answer each time. The tracking information was never updated, and the excuse was that it was stuck in customs from Singapore. This place is not in Canada, it's overseas. Don't trust them. They'll take your money and you'll never get the products.

Reviews (192)

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customer service (659)
Thumbnail of user jeneb9
Florida
1 review
0 helpful votes
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October 1st, 2024

I ordered allergy medicine for my dog. I waited a month, but never received it. I called several times, and was given a different answer each time. The tracking information was never updated, and the excuse was that it was stuck in customs from Singapore. This place is not in Canada, it's overseas. Don't trust them. They'll take your money and you'll never get the products.

Tip for consumers:
This company is a scam!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Products used:
None. I never received my order!

Service
Value
Shipping
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Quality
Thumbnail of user tammyt829
Texas
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase
• Updated review

I ordered 2 boxes of Profender for cats received 8/13/24. They sent boxes dated Jan and Feb 2023 respectively. Product will expire in 5 and 6 mos. I will not be able to use all of this product before it expires and spent $65.33 I've asked for half to be refunded and if they do not do that, I will dispute with my card company.

Products used:
Cat medicine

Service
Value
Shipping
Quality
Great site
August 11th, 2024
Verified site experience
• Previous review

So happy I found this site. I had always ordered from Australia before. I do hope it doesn't take too long to get my order though.

Thumbnail of user donac51
Texas
1 review
0 helpful votes
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August 31st, 2024

Ordered meds a month ago and still have not received. Asked for a refund and am waiting for it. Terrible service. I so not recommend. I see other people say the medications are actually shipped for Singapore and not CANADA.

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user charleenh20
Illinois
1 review
1 helpful vote
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June 16th, 2024
Verified purchase
• Updated review

I have been using this product for many years. I've never had a problem with it. My dogs have never been allergic to it and it works great. I'd recommend it to anyone.

Products used:
Sersto flea and tick collars

Service
Value
Shipping
Quality
Flea collors
May 29th, 2024
Verified site experience
• Previous review

Love shopping here! Prices are great & delivery is always on time.

Thumbnail of user joels856
Canada
1 review
1 helpful vote
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March 21st, 2024

Just joined and then talked to chat about placing an order for my 3 dogs. I was told they don't ship to Canada. Huh...I thought the site was called CanadaPetCare? Why not state that at the beginning of your site and stop wasting people's time?

Thumbnail of user alexandriaw63
Hawaii
1 review
1 helpful vote
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April 17th, 2024
Verified purchase
• Updated review

Have used canadq Pet care for several years now and whether ordering on line or by phone, always, always pleased.

Easy-to-use
May 17th, 2023
Verified site experience
• Previous review

Easy and priced right

Thumbnail of user arleneb371
Missouri
2 reviews
0 helpful votes
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February 19th, 2024
Verified purchase

I previously reviewed my initial order at a 2 rating because I did not recieve the emails. They arrived about 5 minutes later, so my rating is now 4 for the process. I am very pleased with the product.

Thumbnail of user kimc2118
Texas
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

Long time customer. Great pricing and fast shipping are reasons we keep buying from CanadaPetCare.com

Thumbnail of user andreak759
Michigan
1 review
0 helpful votes
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April 15th, 2024
Verified purchase
• Updated review

Best place for pet meds. I'll never go anywhere else. Always get my stuff through them well worth it.

Great products
July 8th, 2023
Verified site experience
• Previous review

I've ordered many times from Michigan. These products are not knockoffs, they are the real deal. We've bought from them the last 2 years and will only buy from them.

Love this place
May 4th, 2023
Verified site experience
• Previous review

Great shipping, great prices, great products. This has been the only place we order our pet meds from for the last year since we found them.

Thumbnail of user mattd452
Pennsylvania
1 review
0 helpful votes
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April 17th, 2024
Verified purchase
• Updated review

So I had to manually permit the trackers. Which sucks but worth it for the good deals

Easy and feels like a good deal
December 2nd, 2023
Verified site experience
• Previous review

So easy to use and convenient

Easy and feels like a good deal
April 9th, 2023
Verified site experience
• Previous review

So easy to find what you need and buy it

Great deal
January 31st, 2022
Verified site experience
• Previous review

Nice site, generous discounts, easy to use. Canada rocks!

Thumbnail of user sylvesterd8
Hawaii
0 reviews
0 helpful votes
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December 9th, 2014

CanadaPetCare is an easy to use website with a very supportive customer care team. The company offers top brands at least prices. I have bought pet stuff a couple of times and would like to buy more from here.

Thumbnail of user sallyg15
Canada
0 reviews
0 helpful votes
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April 28th, 2015

My first order with CanadaPetCare was before a year and since then I have trusted no other site other than this one. I had started with frontline plus, you know just for checking its authenticity as they provided the branded products at unbelievably low prices. Well, the order arrived on time in the same package that was described. Frontline Plus was 100% authentic and it shooed away the fleas very effectively. Since then, I have only had positive experiences with them, in context of effectiveness of products and their deliveries. I thought it would be very unfair of me to not appreciate their team. Thank you CanadaPetCare! You have made pet parenting a lot more easier with your prices and quality of products.

Thumbnail of user amid92
Texas
0 reviews
1 helpful vote
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October 15th, 2016

Initially I was a bit circumspect of purchasing pet products from an online medium. But this company made me change my perception about online shopping. Not only are these guys one of the best when it comes to price, but they are also good in terms of having a wide array of qualitative and branded pet products. I always thought that affordable prices means compromising on product quality. But this company changed my perception. I received the products in excellent condition within a week of placing the order. Since then it has been six wonderful months and I have never looked back at a pet store located in my vicinity.

Service
Shipping
Quality
Thumbnail of user ms1483
Washington
1 review
2 helpful votes
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January 7th, 2023
Verified purchase

I've placed 2 orders with them now, I received topical dewormer and 3 Seresto collars for my cats at less than half the cost of what I would have paid in the US. Products were genuine, shipping was as fast as it could be, coming from the UK. Items were delivered within 2 weeks of ordering. Will definitely purchase from them again. Excellent customer service as well. Be realistic with your expectations of shipping times and the items going through customs, the prices are well worth a little bit of a wait.

Tip for consumers:
Legitimate site, if you have any issues, contact customer service, they are very responsive.

Products used:
Profender & Seresto collars

Service
Value
Shipping
Thumbnail of user lesterg8
Ohio
0 reviews
1 helpful vote
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August 23rd, 2016

Every time I shop from this company I receive loads of discounts on pet products. The other aspect is the zero shipping charge clause that makes me shop without having to spend while receiving the products. I regularly get their newsletter about the amazing discounts on the online store which gives me adequate time to shop for branded qualitative pet products at a never-seen-before price! I will continue using this online shopping destination till they come up with a drastic price change (which I do not see happening in the near future!) Thank you so much CanadaPetCare!

Service
Value
Shipping
Quality
Thumbnail of user laurad104
California
0 reviews
2 helpful votes
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June 27th, 2016

I have been getting pet products from this online shopping destination since last couple of months and believe me I am relieved having found a company that provides quality and branded pet care supplies at amazingly low rates. The free shipping clause is a boon for a guy like me as I look to save every single penny on online purchase.

I received the product well in time and the amazing part is that it totally worked on my pet. What more can I expect from an online pet store apart from branded quality products at an affordable price. It is as if it is tailor-made for me. Thank you so much!

Service
Value
Shipping
Quality
Thumbnail of user christat1
Missouri
0 reviews
2 helpful votes
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May 11th, 2016

I can depend on this online pet store to provide high quality products at a price that is extremely affordable even better than my vet or any local store. Every time I place an order the products are delivered, within a weeks time and they are in excellent condition. So I can always vouch for them to deliver timely products that make dosing my doggie easier.

Service
Value
Shipping
Quality
Thumbnail of user kathys55
Canada
0 reviews
0 helpful votes
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April 21st, 2015

Thank you for offering this feature through which I can buy flea treatments at discounted rates. I have multiple pets and taking their care can be expensive. But, CanadaPetCare has save my hugs bucks by offering huge discounts. It has helped me a lot as I am on a fixed income. I really appreciate the ease of ordering and the efficiency of canadapetcare.

Thumbnail of user frankieo2
Canada
0 reviews
0 helpful votes
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February 18th, 2016

I ordered Revolution for my pooch from Canada Pet Care and this was my first order. So everything was on a testing mode. Well, I received my order in 12 days, which is pretty okay with me. The product looked perfect for which I had my doubts as it was available at much lesser price than it was at other stores. But everything turned out to be perfect which made me their returning customer and I just placed my second order. I would say that Canada Pet Care is really easy, reliable and an extremely affordable pet supply store.

Service
Value
Shipping
Quality
Thumbnail of user marthal32
District of Columbia
0 reviews
2 helpful votes
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June 22nd, 2016

This company has spoiled me a lot as now I wait for their online discount coupons and email newsletters to avail special discounts on pet products. I love the fact that these guys take the pain of informing me about the discounts that they are providing on their store. This not only makes me vouch for this company but also entice me to get more pet care supplies for my furry friend. Thank you CanadaPetCare for being so considerate!

Service
Value
Shipping
Quality
Thumbnail of user ashleyb197
California
0 reviews
1 helpful vote
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April 21st, 2017

It has been a year since I started purchasing pet products from CanadaPetCare. The great thing is I have always been happy with the products as they are as described on the website. Once there was a delay in receiving one of my orders. I called their customer representatives who immediately responded and located the shipment. The prices of the products are extremely competitive. These guys are doing an amazing job and I hope that they continue doing great job in future!

Thumbnail of user kennethp30
New Jersey
0 reviews
0 helpful votes
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March 22nd, 2017

I was always searching for an online pet store that provided genuine qualitative pet products of great brands at affordable prices. I found this company while browsing the internet and decided to order some pet products. To my delight, it was very easy to order for the products on the store. Needless to say, I received the products in excellent conditions within a week from the date of placing order. I am extremely delighted to have found an online store that provides genuine pet products at affordable prices. Thank you!

Value
Shipping
Thumbnail of user tiffanyr694
Washington
1 review
1 helpful vote
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April 18th, 2024

Well still waiting on my order. 8 days later and just hit customs from SINGAPOR. Nothing about CANADA. IN that time, my dog passed away. Lucky I still have a dog left to take the flee meds but this is ridiculous. Don't lie to people on where it comes from so we know give it a month to arrive. Not it will be here in 7-10 days.

Service
Value
Shipping
Thumbnail of user taram101
Ohio
11 reviews
21 helpful votes
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February 4th, 2024

I purchased a years' worth of revolution for my dog and they sent 6 months instead. I emailed them four times and they ignored every email for a month. I ended up having to file a dispute with my bank. I guess it seems like a good deal until you get half of your order. Then you're paying double. I would have been very understanding if they would have replied and explained it was an error on their part and that they'd send the other half, but they simply ignored me. Will never order from them again.

Tip for consumers:
Awful customer service

Products used:
Revolution for dogs

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaels12224
Georgia
2 reviews
5 helpful votes
  • Send Message
December 20th, 2023

Been fighting with them for a week. Supposed to have shipped 10 days ago, but here we are, still waiting on it to ship. Poor customer service, lots of excuses. Avoid this company. They'll take your money for sure, but won't send your stuff. Legal action to follow.

Tip for consumers:
This place should be avoided at all cost.

Products used:
Dog meds

Service
Value
Shipping
Quality

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From the business

CanadaPetCare is one of the leading pet care supplies retailers for cheap dog & cat preventatives. Visit online to order best flea control & treatment for dogs, joint guard and other diseases related pet supplies.

Company Representative

Thumbnail of user andreww62
Andrew D.
Typically does not respond to reviews

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