Oriental Trading Company

I live in Alaska and for a while this program was well worth it. However I have been purchasing items for Operation Christmas Child and I made many separate orders to take advantage of the coupons. I knew (?) that Fun rewards would reimburse my shipping costs - they are never shipped free to Alaska. Before I joined this program I carefully made my OTC orders to receive the best shipping cost as it is outrageous when you live in Alaska. This time I wanted to use the coupon as many times as possible. So I spent over $450 in shipping. However they now claim I am a commercial enterprise, even though I explained that I donate each item to charity. I have tried to fight with them. Now I am giving up. Why should I pay for nothing. Don't waste your minoy if you buy in bulk - and why else would you shop at Oriental Trading?

I use to love this company for party supplies. But just like others I used the $15 promo "we miss you" email and enrolled myself into a fun rewards membership without even realizing. No where on my order even states I signed up for this. Even the emails i received for "fun rewards" are worded so well so you don't even notice you've signed up for anything until they are charging you $15/mo. Every store has a rewards program. Sneaky, gross, and completely designed to fool their customers. Change your marketing practices, its absolutely terrible and deceitful.

I purchased novelty boxes that were in the shape of a girl's dress from Oriental trading company. Two of the boxes came in ripped and they were also missing two cords. When I try to leave a review on the website I keep getting an error message. When I left a good review with five stars for another product, it took my review! I contacted the company and explained to them and sent a picture of the damaged boxes but they never responded back. I also purchased a set of the police cars. These are adorable and you can't find them any place but I've read so many reviews saying people were short on sirens and lights. I got one extra siren and light. It's too bad that there isn't more quality control going on but all of these are coming from China. I just found it interesting how this site will not allow you to leave an honest review with the three stars only if you left five stars.

Oriental Trading Company screwed us over...again. We placed an order on Monday of this week for several party items for an event this Saturday. We paid extra for shipping based on OTC's delivery estimate to get it here before the end of the week. It's now the end of the week, and guess what? The package isn't here and won't be here until the day of the event. I can't tell you how disgusted and disappointed we are in Oriental Trading Company. This isn't the first time this has happened to us, but it will definitely be the last. Do yourself a favor and choose Amazon, or another reseller if you actually need your items in a timely manner. If I could give Oriental Trading Company negative stars, I would right now based on my anger at this situation.

Junk Chinese products.
You most likely will get signed up for a "rewards program " recurring $14.95 per month forever. And you won't even know it unless you check your credit card statements. When you order. Do America and yourself a favor. Buy American products.

Read the description very carefully! I thought I was receiving a MUCH bigger bag of candy for the $20.99 I paid and when I called to ask for a refund, they do not return food. This experience will prevent me from ordering here again.

I bought a few items for my classroom. I have been charged close to $15 a month for some fun club they have. I NEVER signed up. They did cancel subscription and are going to refund me for 3 months. Very dishonest!

Order from Oriental Trading was fine

However... After I finished my order there was a pop up window asking if I would like to receive a credit for the shipping I just paid, just enter your email sign up for our news letter and we will issue you a credit.

At no time did it mention that I was signing up for a Fun Rewards + membership and that I would be charged 14.95 per month until I called their customer service and make a request to cancel the Fun Rewards + program.

One single misleading click. This is deceptive, it is an unethical business practice, I did not request this membership, I did not authorize these charges.

I will never purchase from Oriental Trading again. I advise that you do the same.

Placed order for 144 units as advertised and received an email I was being shipped 48 units.
Contacted by email they stated they would fulfill the order. No communication back or updated tracking. Contacted again they said I would be refunded. Wasted 20 days with this vendor and time who does not fulfill what they have stated.
Screen shot below of what I purchased and then they updated the web site 48 hours later.

I recently purchased from OT. I would seriously look else wear or make sure you ask Every question. They send me 12 stone cross necklaces. Almost all were black, some were white. Super short leather necklace... Oh well - you will get what you pay for! Check them out closely!

The product I received was in good condition although a lot of offers of free shipping and coupons were offered. When I checked out of course there were additional conditions so I could not use them but I had already put in so much info I was over it and just paid the bit extra. Then I received an email that said I had signed up for a subscription. I wrote them to ask about it. The email bounced back and I eventually found who to contact. They did cancel the subscription for the end of the following month so I paid two months worth of a subscription I didn't sign up for. This is trickery and fraud as far as I'm concerned and is not the way to run a business but once they have your cc info you can't do much about it.

Dont waste your money. The house designed with the roof so close to the perch, a butterfly couldnt access. Sure, kept out birds and squirrels, but the racoons destroyed the perch in 2 nights.
Wish we had caught no free returns.
Audubon approved? Must not have been tested on real birds...

I have always been a fan of OTC, but in January, I made an online order, and was entered into a recurring charge of 15.94 per month as a result of not reading some sort of fine print. Apparently, they entered me into this fun zone as a part of placing an online order, and charged my card from January to Sept (2023). I called to inquire and they immediately reimbursed me, but for only 4 charges. So again, I'm fighting them to get the other 5 reversed. Buyer beware! Internet scams are everywhere. I would never have thought that OTC would have sunk so low, but they did, and now I'm inconvenienced trying to get my money back.

I have never dealt with such helpful individuals. I'm in customer service and the level of customer service the employees of Oriental Trading is AMAZING! I had two separate issues and they took care of me with easy, no hassle, understanding and with such speedy resolutions. I didn't have to over explain, talk to a line of people, wait a million hours to get an answer. I think both times I was on the phone with a rep it took less than 5 minutes from start to finish. I have been ordering from this company for years now (for work) and this just makes me want to do more business with them. Thank you for making my job that much easier Oriental Trading!

The products we received today for our trunk or treat are just wonderful. The prices are reasonable and the shipping is very fast! We are extremely pleased every aspect of ordering through Oriental Trading Co.

Super happy with everything I ordered even ordered a personalized banner that turned out super awesome! Love this place! Tried shopping local and nothing was going right and looked up oriental trading company and all my worries were taken care of right to my door :)

I bought some things from this website about two weeks before my son's first birthday party. The package stated it was delivered but never actually made it to my home. As a mother who is throwing a birthday party in now 3 days... I contacted them and they re shipped my item for delivery before the Saturday party! Oriental trading not only saved this momma's sanity, but saved a birthday party! 10/10 recommend to anybody and everybody!

I have bought a ton of kids crafts from Oriental Trading. Not the best quality but fun for the kids. However I recently discovered that they signed me up for rewards program and charged my credit card $14.95 a month for "Fun Rewards" program. They claim I had to click on something but I never would have intentionally agreed to this program. Now I'm trying to get my money back. Customer service at Fun Rewards told me they will only give me 6 of the 9 monthly fees back. I just had to call Fun Rewards back a week later as the refund has still not been posted to my account. Told me the bank is holding it up. Called my credit card, they told me they don't ever block credits/refunds. I will never order from this company again.

I have ordered from this company many times for various crafts, gifts items and so on. Never had an issue. However I recently order three tropical tumbler glasses for an upcoming trip, 1 of the tumblers shipped had the straw broken off, I emailed customer service, within the hour they replied I had a choice to receive a credit or they will ship a new one at no charge! I could not believe it. This day in age customer care and service is lax so I am VERY happy with Oriental Trading in their products and service. A WIN WIN for all. Thanks

I ordered over $300 worth of stuff for my vow renewal and everything was right except one thing. When I realized I was missing something, I called, spoke to a very nice woman who fixed it and had it shipped in 2 days. The personalized items were awesome and the prices were competitive.

They send promotional emails with 20% off and free shipping over $49, but it's actually one or the other- and the shipping is so inflated that it doesn't actually matter which one you use, it's going to end up being the same price. Better off using Amazon Prime and get FREE shipping plus discounts! Plus I called customer service, and she was rude and not helpful at all.

This website is awesome has a lot of the unique items I am looking for plus they have promo codes and free shipping and beat some of the other sites I was looking at! I had a little issue and CSR offered to refund me for the item and keep it and/or have a certificate, but I just kept item as some of their stuff comes from other suppliers or stores and the issue would come the same so they were very nice and the resolution provided was great. I have been wanting to order from here for years and finally got to do it on my favorited items :p

Everytime we order from Oriental Trading, it's always a good experience. It was very easy to submit our school order, and we received our order rather quickly. The prices are unbeatable, and the items are definitely of good quality for the price. We'll definitely be doing business with Oriental Trading in the future!