PongoResume

This service does nothing more than what a simple word template does.
They do not provide a professional review like they claim (they don't catch grammatical errors, do not suggest a different, more appropriate categories for your input in resume, terrible attitude when you ask for review after a few changes.). So not very professional at all.
No money back guarantee within 30days that most people offer if you are not satisfied.

Changed their name from Ten Minute Resume to "Pongo" which is a downgrade in names. Not professional sounding at all. They also keep raising their rates and won't let you download any previously written info unless you pay them every month or buy a year of membership in advance. Even though I've been a member on and off for many years and have paid them a decent amount of money, any time my laptop dies and my saved resume/letters die with it I'm forced to pay them another (currently) $15 just to download a simple resume or letter. Used to be $10. It's $60 or so for the year I think. Be sure to cancel or they'll just automatically and happily keep charging you $15 a month which would be $180 for a year. Most people don't expect to keep searching for a year so to offer a year in advanced is not desirable. If they had maintained a professional name and had a discount the first month you return (say $5 to $7.95) I'd be fine with it.

Apparently what they don't tell you upfront is that, sure, you can use one of the templates for free and spend all your time painstakingly puting all your information in, and polish up everything in your resume for free, you just can't send it in an email, print it out, nor even cut and paste it to your own word program. So what's free? Getting to fiddle around on the computer for two hours for nothing?!

Exhausted from writing multiple resumes, I wanted an "expert" to create a resume. Perhaps my expectations were too high, but I expect to be impressed after spending $155 for an expertly written resume. I am hugely disappointed. There were errors in the resume, including address, employment date, a job title, etc. These aren't small errors. The resume did not impress me. How could it possibly impress a prospective employer? I was so excited after reading about Pongo and shared my enthusiasm with a couple friends/fellow job seekers. My advice to them: Save your money. Go to the library, check out books, network and cross your fingers.

This web site was a scam. After you spend all your time putting in your info for the "FREE" trial, you can't print the resume or email it until you pay them. To cancel, you have to pay the full month also. A scam.

I think this website absolutly sucks large monkey $#*! because people who need resumes take time to build them on this site and need to pay and subscribe to bul$#*! your not even going to use in the future anyway.

I think you can tell a lot about a company by the way they advertise for open job positions. Here's a recent job posting from Pongo Resume on Monster.com:
http://jobview.monster.com/Software-Development-Manager-Job-Northborough-MA-US-*******.aspx?fwr=true
I don't know too many professionals who would take such a job seriously.

Easy to use, but nothing's free. Waste your time writing a resume on the free trial only to find out you won't be able to print it or do anything unless you cough up the cash. Then be careful if you do because it's just like magazine sales - they'll sign you up for recurring billing, whether you like it or not. Companies do this because they know many people will either miss the disclosure (and they try to make sure you will by how they locate it on their website) or forget they are being billed all together. The benefit? Collecting huge profits they wouldn't have otherwise had, whether you keep using the service or not. And forget about getting a refund if you miss it, just consider yourself another sucker, and try not to get caught again. It's business practices like this that convince me to use other companies. Just read the consumer reviews by those who have actually used the website and check the 17 BBB complaints in NC alone. That's more clear than their billing disclosure, to be sure.

I very rarely do reviews of service but after reading all of these comments, I just have to say that some people just do not take the time to read anything. This company is a great online resume service. I have used them off and on for 5 years. I've created my own resume as well as my sons and some friends as well. The people that say you cannot do anything unless you pay for the program. Ummm... it is a company and they are providing a legitimate service. It's $9.95 people! Once you pay that you can then save your resume to your computer and you can save it in all types of files so that they will work with whatever program is required by the company application process. I. E. PDF / Word / Text. After that... just cancel if you do not need to use any of the other tools. Cancelling is very very simple. Just either call in and cancel or go on the site and click cancel and "poof" just like that... it's cancelled. You will still have full access for your whole 30 days even though its been cancelled. Then if you need to return and use the service again... just log in again and pay your $9.95 and you have immediate full access. And the best part of this service is no matter how long it is before you return... they store your resumes and cover letters. So you will not have to start from scratch... just click update and you're done. Like I said... WONDERFUL SERVICE!

Open your eyes people. It says PRINT under the $10 upgrade area. It's a business not a non-profit so if you miss it it's YOUR fault.

http://www.pongoresume.com/content/11/subscription-options.cfm

I think that I was foolish for signing up for this service. Yes, the free trial allows you to build a resume for free, but once you're done you can't print it, or access it anywhere outside of the website. You have to then "subscribe" in order to print or have the option to email your resume... and let's be honest... the options for "customizing" your resume are pretty much the same as a Microsoft Word template that you can download online for free, only Microsoft's graphics are far superior to those of Pongos, (not to mention, once you use a Word Template, you can print it, fax it, or do whatever you want with it. What a concept--making a resume that you can actually use to apply for jobs--not just login and stare at! Unheard of!)

The Pongo service is pretty useless, and again, I feel like a complete dope for giving them my credit card number. To be honest, I only signed up because I wanted the ability to print out the damn resume I had just spent several hours creating!

But here's the real kicker... try to cancel your subscription. You can only cancel via phone, and every single time I have called to cancel their offices are conveniently closed. I've tried every customer service line available and can only get recording saying to "call back during business hours" (even if I call during the hours they specify in the recording) or a voice-mail box to leave a message. This also tells me that their "live support" option that they boast about is nothing but hot air.

Not a good company! Do not buy! You'll get a better resume by using a Microsoft template--I promise you!

I have used the resume builder and was very impressed, meaning I actually got multiple call backs and landed a job. Unfortunately the job was not what I expected but the Pongo resume did get me in the door. I am now back to the drawing board and since the resume builder worked well enough to get multiple job offers and a job, I have paid for both a professionally written resume and cover letter, and I am awaiting it to be sent to me by email. My experience with Pongo has been very good so far. I can't write an opinion about their writing services just yet, because I have not yet received my resume. It takes about 72 hours before they send it out via email and this is only the second day. If the resume builder worked so well, I am pretty confident that they are competent in putting together a professionally written resume and cover letter. I will write a review once I receive my resume and cover letter package. My field is that of a registered nurse. The problem I have had in landing a job is that I have been out of the work place for some time, and have a sizable gap in my resume. It is very hard to find a job at least in nursing if you don't have recent experience. I did not just sit home and waste away though. I was still applying my nursing skills by being a full time care giver for my son who had medical issues. In addition I kept current on nursing theory by taking over 480 continuing education credits through online learning. I have read some comments where people were upset because the felt the resume builder should be free. You do get a trial period, but if you like the results you have gotten, you can keep the service for a small monthly fee. In today's job market it is important to have access to a resume builder or to have your resume professionally written. It gives you a significant edge over your competition. Finding a job is a full time job in and of itself. Unless you are a resume writer no matter how good you think you are, you will make glaring mistakes. And those mistakes can cost you in landing your dream job. My profession is that of a nurse not a resume writer. So I decided to leave the writing of my resume to the professionals at Pongo. This is a verifiable review because I did purchase both the resume package and the online resume builder in 2017.