PromBelle

Before ordering my dress, i read many reviews that were both good and bad. This made me nervous, but I decided to order the dress anyways. It did end up being $50 more than the stated price, but still under $200 which was the price of many other dresses. My dress came about a week early! The color matched, and it is pretty. However, the waist measurements were wrong and there are like cardboard boob things which give my boobs a weird shape. Slightly annoyed. Going to get it tailored today. Decent dress, especially for all of these terrible reviews.

I wish I came across this site when we ordered my daughter's dress from prombelle. My first clue that this was going to be bad was when they emailed me and said the dress was still being tailored but rest assured it will make it to us before the prom. TAILORED? I didn't order anything custom. Then it arrived in a DHL plastic bag and Oh wow, was it ugly! It's a cheap knock off! Cheap material, bad workmanship, bad stitching, dress was gathered on one side from stitching mess up, beads and sequence was flimsy and hanging off, threads sticking out. Wrong size. Wrong length. Wrong everything. Customer service will not respond to refund money.
My question is, with so many bad reviews, why is this sweatshop not shut down yet? I suspect there's child labor going on. Someone should investigate and stop this fraudulent business from operating.
In the meanwhile, any advise on how to get our money back?
Thanks!

Do not EVER order from them. Don't be fooled by their return policy either when it says you will get a full refund if the color comes wrong. My dress was supposed to be white and silver and they made it white and gold and won't give me my money back. On top of the color being wrong it also does not fit me, after giving them my custom measurements, you would think it would. I have never had a problem ordering online and they are the exception to that. Save yourself from the stress. They are absolutely terrible.

Is anyone out there interested in finding a way to out these guys and screw them as they have screwed us? I tried writing a bad review, however it is "under review" much like my dress is 'under tailoring". Any ideas from anyone what we can do? I am sick of this kind of crap going on! These are our daughter's dresses they are messing with! I am going to go on Facebook and send a note out to the public and ask everyone to share to never buy from PROMBELLE.COM. Anyone else interested in doing so?

We ordered a prom dress for my daughters upcoming prom, The dress came in a timely fashion. But it is horrible. The dress was advertised to be one color, but they mixed clashing colors and changed the belt so it looks awful. I have made numerous attempts to get them to fix it or replace it or give back my money. They just say, oh its okay, we like it, you should be happy. I'm not, my daughter is devastated. Their customer service is worthless at best

I'm honestly not sure how this company is still in business. I so wish I had read the reviews before allowing my daughter to order her prom dress from them. The dress not only looks completely different than the picture, it is also 18" longer than I requested! I sent in numerous pictures showing how long the dress is including a picture with a measuring tape next to the dress showing the actual length and their response was that I am measuring incorrectly and that they are 100% sure it is fine as they measured it before it was sent out. Based on the other reviews, it doesn't sound like there is any chance of me getting a refund but I am considering allowing my bank to try to dispute the charge but it probably won't work either. This company is a joke, do not order anything from them ever!

Their copyright is 2016 so they probably just opened the site and will not have reviews online. I have found other websites with the exact same "billing address" in London and a 2016 copyright. It appears there are all pop up sires and buyer beware.

Ordering was fine, payment easy and they communicated well about the dress being tailored and then shipped. We chose to send exact measurements to customize and hopefully cut out a lot of problems. Got the dress right as scheduled. It's way too big- I mean huge! Color is nice but dress is not the same as pic at all. We are just taking it to a seamstress to fix as I think with measurements it should have been right if they knew what they were doing. Bead work looks cheap and is not at all like pic so will be fixing that too. Should have just bought a $300 dress in the U.S. because that is what i will end up spending after fixing it. Hope the seamstress is a miracle worker!

This was a total scam and a sham! Ordered a dress according to my daughter's measurements. The dress came in and does not fit. After many emails requesting pictures, etc., the final response was:
Thanks for your mail but for standard size, there is no refund neither exchange
Because, you did not compare your measurements with our size chart before you placed the order
You can not take it for granted that your measurements will 100% match our size chart, in other words, you did not subject to our size chart so you should pay for the problem
Sandra
Unbelievable! Stay far away from this company!

Buyer Beware! I should have known better. I typically do my research and I didn't and was ripped off. Cheap material, beading falling off, terrible customer service and not to mention the measurements were extremely off. A size 12 is really a size 2. When requesting a refund they told me to take it to the tailor and pay additional monies. What a joke DONT BUY!

We ordered a dress from them and added the $9.99 for custom fit and what we got was a disaster to say the least. The dress is now at the tailors to be fixed since there is no time to find a new one from a reputable store. The bodice is beaded and almost all of the beading is either falling off or so poorly sewn on that is will fall off upon first wearing! The fit, well, having checked that we sent the right measurements with the tailor, it has to be taken in at least an 1" on both sides. Having sent Prombelle the required pictures of their poor work I was offered the dress to keep and a 5% refund. Really! Don't buy for them, very unreliable and very poor quality work. Save yourself money and aggravation. P.S. The dress was shipped form China!

I paid 166 for my dress and beads were falling off, the designs were not symmetrical, the dress it self wasnt even, i asked for my waits to be 32 and it was big. And they said everything looked find so i couldnt get a refund except for 6% which is $9. Seriously not buying anything from them again.

I am greatly displeased with prombelle's customer service. There was a mix up with my measurements-by ten inches! When I contacted them they agreed to make a new dress with the correct measurements for an additional $80, which after already spending $183 and having nothing to show for it, I agreed to. I had to request a confirmation of the $80 new dress twice, and when they responded days later, they told me to "pls find a cheaper store" and refused to honor their agreement. They are slow in responding, each time you email them it goes to a different service representative, almost all of which are unprofessional and not very helpful, and I cannot find a way to contact them by phone.

I had nothing but problems with my dress. It was suppose to be jersey material and was not. I paid extra to have exact measurements. They made it 2 inches to small in the hips. I sent pictures of the dress on me with the measuring tape and also off me with the tape and a copy of the measurements displayed on my order. Like they asked but kept saying that it was right. What a f n disaster. They would not let me return for a refund. I had to get my bank involved and received a refund on my credit card 4 months later. Do yourself a favor and stay far away from these jerks. Pay more and buy USA. These people are scam artist. Stay Away!

http://www.prombellea.com
These people stole our money. Sent defective disgusting dress with beading hanging off... Refused to accept return after making me send photos. I'm suing them and filing with the better business bureau.

This company is a fraud. They upload pictures of designer dresses but actually just send you an extremely low quality knock off. The inflate the "original price" of the dress and then offer it at a huge "discount" to make it seem like a good deal. They also pretend to have a "flash sale" to pressure you to buy the dress, but notice that if you refresh the page, the countdown for the "flash sale" starts over. There is absolutely no return policy. This place is a scam and I am so angry at myself for not doing more research before buying. Don't listen to the fake positive reviews.
The dress I received was extremely poor quality with super cheap, gaudy sequins in place of beading The color was nothing like it looked.

If I could put zero stars I would. I emailed them at first to make sure it was 100% legit and they said they promise good quality and a good fit and if I'm unsatisfied I will receive 100% of my money back. So I ordered it it look nothing like what it did on the picture, the dress I had look so cheap and it didn't even have the chain like how it was displayed in the picture. Also the dress did not fit well at all it looked horrible so when I asked for a refund they denied Mr and saying there isn't a way to return it when they promised my money back. So nobody should ever order from this site, it is horrible let this be a warning now.

Stay away from this site... they do not stand behind their dresses. And the dresses are cheaply constructed and the fabric used is low quality. Horrible is the nicest thing I can say. If i could put NO STARS I would.

My teenage daughter was completely taken advantage of by this site. We ordered the dress EXACTLY based on measurements we took and their size chart. It was NO WHERE NEAR a fit when it arrived and a seamstress was going to charge $150.00 to alter it, but it would result in a completely different style. We followed their protocol for return via taking photos and measurements again and were ultimately told they would not accept the return. My biggest regret is not checking reviews prior to ordering.

I ordered from here 2 years ago and have been contacting them non stop. I orderd a size 2 and I wear a size 2. It was 4 sizes too big. Way too long. Had a stain at the bottom. Sewing done poorly. And all Prom Belle could say was "please get it hemmed some place". I am so pissed. I ordered this prom dress with my own money and I can't even get a refund.

I ordered a dress, my size here in USA. Received formal dress, way too long. Skinny skinny
Waist. Sent them a picture of me in the dress not being able to zip in the back due to waist
Skinny skinny. Purchased by credit card., but they have
Yet to tell me where to send the dress for return. Blamed me for all of it. Bank won't give
Me credit until they have the dress in their hands. Which they are not giving me a return
Address to send. $165.00 just don't order from that site!

My daughter found a gorgeous dress. Site seems legit. The first day I chatted live with someone who was very helpful and showed me the back of said dress. The next day I went to order online and it pushed me to add 25-30 dollar shipping. Which i went ahead and added. The total came to $166 which I was fine with. So they went to process it, my bank declined. They went to process it again for another amount under the $166, my bank declined it again. It locked up my card. My bank says its fraudulent. And they have no secure way at all what so ever to check out. They also do not use Paypal but accept western union, please be aware!

I ordered a size 4 and they sent me a 6. I told them and asked them if it would be possible to exchange. One person asked me for pictures, another for my size, another ( very rude) said that I got what I ordered and to go to a tailor, another even ruder said the same. I emailed with 5 different people that they mislead me asking for proof of what I needed and then they said no. They are Scammers and don't care because they think you will only use them once and then it will be it. The quality of the fabric is horrible. Be aware.