Spencer's

I ordered 4 septum rings on the 24th, 1 that I needed, 1 that I wanted, and the other two I just got because it was buy two, get two (I also used my rewards for a free body jewelry). I ordered online to pick up in the store, after 24 hours, I got no email stating the order was ready so I decided to call. The lady on the phone told me there was a glitch on their end and they would have to cancel my entire transaction and I would need to make a new order (mind you, they never sent anything saying the order didn't go through). I asked if I would get my rewards back and she told me that would be within 24 hours. I call the next day (still no points) and they told me they'd be back in 3-5 business days (and of course I wouldn't get my money back for 5-7). So, as I check each day…it is the 29th…wanting to purchase the pieces I need/wanted…they are no longer in stock. This is BS. I'm sure I'll need to call them again for not getting my rewards or money back. BUYERS BEWARE!

Was purchasing shirts today with a coworker for Pride at the Kitsap Mall location. Cashier behind the register asks me repeatedly about why I don't intend to shop in the future after I decline joining the rewards program, and hounds me, accusatorially asking me if I know what the ACLU is and implying I'm homophobic. I'm literally trans and was buying Pride items with my friend. Now FOR SURE will never be shopping there again. 0/5 if possible.

DO NOT order anything fragile from the online store. I ordered a glass cup and it arrived completely shattered. It was sent in a plastic bag with nothing to protect the glass. No bubble wrap or anything. No wonder it broke.

Do not believe the reviews here about good customer service. It's exhausting to have to continue following up with Spencer's to have them remedy a mistake on their end. I've had to call the Guest Services line multiple times to first find out that an item I ordered online was cancelled. The tracking information originally sent to me was incorrectly labeled USPS when it was actually Roadie… when I checked Roadie and called back the Spencer's rep indicated my order was cancelled. Now they can't even correctly refund me the full cost of the item. They've sent two refunds both of which do not total what I paid and I've had to follow up again. Don't waste your time and shop elsewhere. And good luck if you have to "privately call their Guests Services line" as they've responded to some reviews here. I still have not received a full refund for this item that will never arrive. Only putting a star here because 0 stars is not an option. Thieves.

It's 3 days before Christmas, and I would just like to note that the staff at my local Spencer's was super helpful and nice to me during my very crowded shopping experience. They we're super patient with me while I was trying to pick my jewelry options and made sure I received the buy two, get to discount. Grateful for them I wish all stores were this good but no doubt, they were very professional and accommodating.

Literally, every other online retailer is exponentially faster. I've ordered hand made jewelry to my exact specifications with fine engraving and it was shipped out faster than this joke of a company. You can never find the size you require in the store and ordering it simply amounts to them taking your money. Order from Amazon, EBay, Stay, Mercari so as to avoid the inevitable headache.

Me and my 19 year old daughter were shopping there yesterday and we saw the most inappropriate stuff ever really a boob cup and shirts with cuss words what the hell is wrong with this store never shopping here again if I could give this store a zero I would it's horrible.

Paid for express shipping on a few T-shirts for a concert. 7 days later and still no package in the mail. Delivery is 2 days late which is no big deal, so I called customer support to see if they can refund me the amount I paid for shipping. Explained that I had gone into a Spencer's to buy another set of T-shirts (since the package still hasn't arrived) & that I'd be returning the shipping order when it came in. They were only able to refund a partial of the shipping cost instead of the full amount. When I asked the rep a few questions as to why, she went silent and hung up the call.
Tried calling back again and was on hold for 25 minutes before disconnecting. Not satisfied with the customer service.

They'll charge you for orders after getting this error. No confirmation email sent and I even made an order through my account. The order does not show up to my account at all either despite being a member. Had to file a chargeback with my credit card for fraud. Don't use this company.

Shipping almost got messed up at first but it still arrived within 4 days of ordering instead of 2 days so I can't complain. I used basic shipping. It seemed like the shipping and taxes tacked a lot onto the item but, if I remember correctly, last time I bought the white one in the store and I ended up paying less per item online (even with shipping and taxes included) as the online order comes with two instead of one. All in all, I'm very satisfied with my order and I'll be back to buy another after these wear out.

Today at the Lakeline Mall, I walked into Spencer's immediately I had two workers giving me nasty looks. I asked the an African-American older woman. If there is any fleshlights, she starts to yell at me, causing a big scene in the back of the store. I hope this woman found and disciplined.

After purchasing $60 worth of gag gifts three weeks later I find that the package may arrive by horse cart from Indiana some time within the next few months. Refunds are almost impossible to receive. Customer Service doesn't care, as I'm the stupid one for ordering from them.

I placed an order 5 days ago, and my package still has not been shipped from the "warehouse". I looked into getting a refund, since I ordered my package as a Christmas gift, and it most likely won't be on time; however I was told I was not allowed to cancel my order, nor get a refund. I'm frustrated and I just want my package or a refund.

I order a snoopy xmas sweater size M, which cost 44.99+19.74 for faster shipping. Took 6 days, to top it off I receive a shirt XLshirt of some guy Juice Wrid. I am very dissapointed. This was my 1st time ordering and it will be my last.

They do not pay you back for return shipping nor shipping spent on the original order. They will sucker you out of $20 (or whatever your shipping costs)if you do not like your purchase. I got my items falling apart and poor quality. Literally falling apart. But I still don't get everything refunded. I even went to a physical location first because there was a store near me, and I was refused because I had paid with Paypal and their system cannot process that despite accepting that form of payment. They take online returns in store... but cannot process what they accept. Okay. Go home and email them---ask for a return label and of freaking COURSE they don't provide that customer service. So now I have to pay to return. Really messed up. I will never shop at this cheap a** quality for BS prices store ever again. I suggest you avoid them too.

So I recently bought a harness there for 39.99 upon getting it and opening it the box itself had a price sticker of 24! They overcharged me for one of the cheapest made things I've ever bought there tried to message them and of course "theyll look into it" but I'm not gonna hold my breath oh and it's been a few days since I left a review on that item also and it still has yet to post so get the feeling that never will (edit: they did end up refunding me 15 dollars and changing the price online to 25)

I just spent hundreds of dollars order in merchandise they asked you if you want overnight shipping for 1999 you pay for it three days later you're reaching out to customer service to ask where your order is and no one‘s even answering the phone the message says that they have a power outage you sent multiple emails and no response how professional!

Ordered 4 items online. They were all shipped separately and by priority mail, which I did not ask for. Due to this it was sent 4 separate times through fedex and I have incurred the same fees for delivery/custom fees as I did for the items.
Save your money and buy products made in your home country; this company is a joke. Contacted customer service and they are of no help. I hope all Canadians read this review and make the correct choice before ordering.

Placed an order on 10/11/22. The shipping doesn't update. Still waiting 10 days later. Do not order online for anything u may need sometime soon. Should have just drove the 120 miles to the nearest Spencer's to get what I needed. Will never order online again.

Paid for priority shipping, did not get sent priority, then they blame it on the post office. 2 separate customer "service" reps hung on me without resolution, and I did not even swear at them. So overall terrible, but they are good at taking your money.

This business is awesome! They have everything that everyone can dream of. Shopping online is simple. Also the employees at Spencer's in my local area are very friendly and helpful! I love shopping at Spencer's!

I've ordered a few things on their site and I haven't had any issue. I thought the site was fairly well organized. I found what I was looking for, placed my order, and got it when they said I would. I don't know anything about their return policy on the site, but I've returned something before at the actual store and there was no issue. They were very nice to me and helpful. So, yeah, I would recommend it.

I ordered something online that wasn't physically in the store by me. It took a while to get to me and was a bit pricey thanks to shipping, but I didn't have any problems.
Try and do your shopping in store instead of online. They do have some nifty stuff, my favorite incense burner came from Spencer's.
Consider this place Hot Topic, once Hot Topic graduated high school and went to college because it had no other prospects.