TaxACT

This is a rip-off. You have to go thru the entire process before you find out that you have to pay $50 for a simple return only because you have dividend income of less than $1k.

My original return was rejected by the IRS. Had to fill in 3 boxes to get it right, yet they charged me 80 dollars to refile it. It cost me an additional 20 dollars to file the same state return. There was nothing prior to me clicking submit return that would have indicated this.

I've used TaxAct for several years and it's usually quite good. However, don't believe the emails you receive as a regular customer concerning a 25% discount if you commit to using their product in the upcoming year. They do not honor it! I was told it would be automatically applied to my account so when I filed it would be there. Hahaha, it wasn't and when I chatted with a rep I was informed that since my return was already submitted it was too late. I'll seriously look in to other tax products next year.

I am profesional taxpreparer since 2000, and taxact is worse and worse, their enginiers control the software, even 2 updates everyday, software shutdown, i lost clients, they make the software for stupid enginiers not for prefessional taxprepares, i want to switch

No chance of getting last year's AGI with these clowns. Once requested they will send you to a dozen different products for 2023 and will not take you to your original request...ever. Thank goodness for H&R Block seamless system. Taxact sucks

Taxact works with Republic bank they make a mistake with my addess and have to reissue my refund check from 2022 and I am waiting for them to reissue with the mentioned Republic Bank aka republic Hell. Not professionals, outstanding negligence and good for " nothing" dont waste yoyr money! Choose a better business to deal with.

I have been with them for years. I do an estimated tax return with the information I have starting in Dec of each year to determine if I need to pay the estimated tax by 1/15 of the next year. As real information comes in I make changes. I had already posted 20 real documents and I then received a notice to my email address they have that I can get a 50% discount. Great. I clicked on the button to log in with my credentials and it created another return. I called and they told me I would have to either input the information again on the new return that shows they will give 50% off or they will give me only 20% on the one I inputted all the information on. That is bull.

I moved to TaxAct based on its positive reviews after having a bad experience with TurboTax's handling of a rental property sale. See my review on this site.

TaxAct provided a similar data entry experience as Turbo Tax, although the detail differences took a few minutes to adapt to.

TA capably handled W2 and 1099 inputs, and was thorough with rental property expense categories. I had no trouble with the real estate sale data entry.

They have very few financial firms on their download list, so lots of data entry for me.

TA appears to be more rigorous than TurboTax in their use of every line in the applicable tax forms. This is good for finding every tax deduction opportunity. It does mean more reading lines in forms that turn out to be unnecessary.

Overall a good experience. I intend to use TaxAct next year.

What is "2020 Tax Return Online All Inclusive" for $134.95? I started with deluxe! Now being charged for something I cannot even find on Google! It is nowhere located in their product offerings... A Google search returns nothing... I was expecting to pay the deluxe charge and when I was done, actually I could get by with the free since I don't need many forms. All Inclusive? WTH?

We have two small partnerships associated with our business. Unfortunately one download of TaxAct is good for only one partnership return. There is no way to create multiple returns, except to buy another copy, which I did but... the program does not allow two versions on one computer. A return that would have taken me two hours to complete by hand has sucked up my entire day and now I have to find another computer to start over. Also, customer service wait time has run from 4 hours yesterday (with never a call back) and over one hour wait today for call one which said I would be fine to download another copy and another over one hour for call two which said I'd need to use a second computer. I'm looking for something else next year.

I have been using Taxact for years without any problem. Until this year, I was a strong advocate. Despite inflation plus plus price increases year on year, I found them good value. That goodwill disappeared this 2017 tax year with the restructuring of their packages and the need to pay $15 extra for my wife's schedule C. The overall cost almost trebled although they did concede a discount when I called ( 25 minute wait) resulting in only slightly more than doubling.

For folks with basic no-frills needs there are now better very cheap choices including the IRS's own E-File - etax.com - and freetaxusa.com.

I will see what happens next year but based on past experience and the voluminous lousy feedback online, my loyalty is shot!

Do better if you can!

It's rejected 5 times asking for security proof which I provided correctly, each time, even had my Daughter try and still rejected. They didn't mind charging me $43 though. Should not charge till it's accepted.

2012 Software made calculation errors (adding when should have subtracted, failed to copy numbers from one form to another). After they finally fixed it, I e-filed my return -- and then received a "late filing" penalty from the state because they didn't receive one of the forms even though I had a confirmation from TaxAct that they were sent. TaxAct said, "our accuracy guarantee covers only bad calculations, not e-file problems" and then stopped returning my phone calls. Use other software or even paper and a calculator -- this company is a joke!

I was trying to print review copies and then final copies of e-filed s corp returns. I kept getting a script error so I called for help. I was told to change a setting in my internet options and told that would take care of it. He then hung up. I finished doing what he said which wiped out my desktop. Folders with hundreds of pictures, worksheets, letters are now gone. I have checked the hard drive to see if they were moved or something but they are gone and I am MAD! Do not use this software!

TaxAct switched the type of tax preparation plan I was using through them because I sold my home. There was absolutely no difference nor any screens asking me about my home sale yet they charged me for the more expensive product. I called customer service three times and reps were unable to help. One rep kept yawning and talked a mile a minute. Warning, TaxAct will try to sell other products to you at the end and you need to be careful what you click on because they will switch the phrasing as you click through saying "no thanks." Stay away from TaxAct.

TaxAct used to provide good value. But they've destroyed that reputation with their stealth price increases this year. First, you don't learn into well into the Federal return that there is now a $10 up-charge if you need to use Schedule C (including C-EZ). And then to add insult to injury, adding a state return is now a whopping additional $37. So, our Federal + State nearly doubled -- from $35.50 last year to $64.30 *for the exact same forms*!

I have repeatedly emailed TaxAct, called, and not one response! This has to be the worst customer service I've experienced! I'm 64 years old and have never had this kind of experience. I am so regretting not using Turbo Tax! I spent $160 on our taxes and no customer support! It is non-existent! Walk away and use another company!

It isn't bead to pay the $39.99 fee to file state taxes but the bank they use rips you off completely by charging you $54.99. It is bad enough the economy is in the toilet with the clown in office and eggs being $7 a dozen, and here comes the bank TaxACT uses to dig into your pockets even more. I suggest filing through tthe IRS.gov website, less fees, just as easy and not extra charges for a bank to cut a check.

Taxact site said free i have no state income tax. Got thru return but instead of printing return said i had to pay 46.50 and it could be more. Might have paid if was 30 same a TurboTax but not liking the bait and switch. Really sucks!

I did my mother's taxes and paid $106.64 to do it on 3/13/22. My mother mentioned to me today, 6/10/22, that she never received her refund so I logged in to see what was wrong. You could see in the account where I was charged for the submission but numerous sections in her account were blank, as though because of an error. Her account said we'd never printed the return (she has a copy that I printed through the site) and that the return was never submitted, even though I was billed, submitted, and printed the return after submission. I've used the site for years without issue, but this will be the last time as the fees have gotten absolutely outrageous and now my mother's taxes are late.

The service stated it would charge 44.95, when I received my taxes they charged almost double the price 77.15 with no explanation, I am trying to contact their customer service to correct this, but by reading these reviews I am not going to hold my breath. My suggestion, do your home work on available deductions and do your taxes on the IRS website, its free. I am starting to see these online tax companies are praying on people that need help with their taxes to gain a profit, knowing the IRS offers free services.

I have been using taxact for years. What once cost me $17 when I 1st started with them, this year cost me $74 to file. Nothing has changed in what I claim in filing. No new forms. A lot of the cost came up at the end and I had to choose whether to file or start over with another program. I decided to just file. I wish that I went elsewhere rather than feed the greed of this company. I am disappointed in this company that I once really liked. This will be it for me. I plan to go elsewhere next year. My father-in law filed his taxes online this year for $18. I recommend that anyone looking to file with taxact to search out other options 1st. If you do use taxact, be prepared for additional charges at the very end. Greed and deception. Short term thinking and short term business practices. Someone at the top is apparently looking to line their pockets quickly. I'm sorry that I contributed. I will know better next year.

I didn't believe I would really get the $20 for the referral, but I did literally within 24 hours! I added it straight to my Amazon account :) ty Tax Act, great software, easy to understand, started doing my own taxes & all my kids & alot of friends through Tax Act in 2020. Free federal only $4.95 for my state :) very reasonable prices