ThriftBooks

Ordered several books. One was never delivered. When I contacted customer service they refused to fullfill the order because it was past their 30 day window. Bad order fulfillment and just plain dumb customer service. Lost a good customer over a measly $5 book. Don't trust them. It's not that they have poor customer service, it's more like they just don't care about the customer.

Does not send the edition they have pictured. This happened twice to me.
Good luck on getting a resolution your money back as well. Thriftbooks is a scam!
Unfortunately, Amazon supports Thriftbooks as a 3rd party bookseller, so check who the seller is before you checkout.

I order a book listed on their website with a specific cover as a gift for my Aunt. I wanted this specific book with this cover becuase it was a childhood book that she was attached to and lost. They sent me a book with the same title and a different cover. I reached out to them abd they said that it was the correct book and would not issue a refund or exchange. This is a awful company and i would never do business woth them again and do not recommend any purchasing from them.

I ordered a two-volume set from Thriftbooks off of Abebooks.com. I emailed Thrift and asked them if both of the books were included, AS ADVERTISED. Customer Service did not answer my query, but sent a boilerplate response that was irrelevant to my specific questions. I sent the same message again and then a third time. I then proceeded to cancel the order within minutes of placing it but they sent the order to me anyway, ignoring my cancellation, and of course only one volume arrived. They then stated that they would refund me only if I returned the book I hadn't asked for! I refused. I'm retired, somewhat disabled, and I don't drive. It would inconvenience me terribly to take public transportation to a distant post office. I refuse to return this order that I did not want or ask for.

Ordered 3 books. All hardback. Two came ok. One came paperback. Customer service said they would send replacement. It came - another paperback. This time they said they do not have a hardback. They did say they would refund the money BUT... this is not the first time I've had this problem. Definitely the last.

I purchased Genki volume 1 textbook for my Japanese studies and the front two pages were ripped out. If a book is damaged, Thriftbooks should alert the customers and let them decide whether or not they would like to purchase the item. It comes off as misleading and we as customers prefer not to do business with a deceptive company!

Most books seem reasonable price for condition, but when a package arrived with the book section and listed CD missing, it seems my email bounced back. They need easily accessible Customer service, follow up for quality and to own any shortfalls.

I searched the Thriftbooks website for "Catch-22" in hardback and ordered the one pictured in my search. The book I received was poorly photographed and it was unclear that it was a study guide and not the novel. Thriftbooks refused to offer me a return or refund saying I received the book I ordered.

Send fast and book look like new. Prices are very good. Inside book bright color, like new. I will going to buy more book from the websites agian.

I ordered a new book called the Atlas of Car Design. It's a big coffee table book that cost over $100.00. It came severely damaged. The spine was broken and pages bent. I think most of the damage was due to terrible packing. It took me 2 phone calls and four emails to finally get a return label. They received the return 2 weeks ago and still have not refunded my money. So now it's time to contact the credit card company. I will never purchase from them again.

I have ordered many books from ThriftBooks and have been very happy. I just received three books. A book called There's a pest in my garden, was rated as good. There was water damage to the first two pages and food crusted to the page. I was very disappointed with my order. This should've been rated poorly and I never would've bought it. Pat.

I've ordered from thriftbooks a few times, each time making sure to select ones that are in "very good" or " like new" condition, and each time without fail, they have pages upon pages written in, or worse... Unfortunately I will not be ordering again from them any time soon.

Like reviewer Sage L., I suggest only buying books from Thriftbooks that are marked as very good or new. I also have bought some "good" condition books I would throw in the trash or donate. Shipping seems slow, as well. I also find their Customer Service difficult to reach. I'd rather buy more costly books from Amazon or try Better World Books.

I ordered a 2003 edition of "Introduction to Complex Analysis" by Mark Ablowitz, paid over $100 and two-days shipping service. I received a $5 worth of an obsolete 1948 edition of the book "Complex Variables" by Ruel Churchill wich is actually marked down for $5. Customer support seems to he unexciting, I wrote a complaint and a review in their page, and I haven't got a response from them. Do not recomend, high possibilities of getting scammed, take your money somewhere else. I included fotos of my order and what they sent me in this review. They don't even provide this option in their website, so they obviously want to limit the customer's ability to file a complaint.

I purchased what was supposed to be a signed edition with boxed cover in good condition. What I received was an unsigned, broken spine, bent pages, bent cover and the book looked as if heavier books had been piled on top of it for a long while as the book didn't lay correctly. Fortunately, I got my money back. When I received the book, it was shipped in a plastic shipping bag which, I'm sure was the cause of some of the damage. When they emailed me the label to return the book, I was instructed to BOX it! Let's just say that I took more care in shipping that book back to them than they did sending a $177.00 book to ME! Terrible service but Justin was helpful in getting my refund.

I ordered around 50 books in total. The conditions as described were not what I received for nearly half of my order. Some books I ordered as hardcover came as paperback and vice-versa. Its like they literally grabbed whichever copies they had and sent them, ignoring what I actually paid for. One book marked "Like new" was nearly missing half the cover! And they want me to pay to ship it back!

I tried to reach out twice to customer service, both pre-order and after order, and they are terrible. Generic copy and paste messages. No authentic or genuine support. I understand sometimes things happen, but to be treated like poo, makes me think of your company that way. I will make sure I tell everyone I know to avoid you at all costs!

I've ordered twice now from Canada. Books arrived earlier than expected, and in the condition promised. Unique titles of spiritual books that I can't get at our libraries and have to pay top dollar for at specialized stores. I'll keep ordering and hopefully won't have a negative experience like some have reviewed.

My grandmother recently bought a large order of Bible study workbooks that were in "used" condition, not understanding that these books might be written in or slightly damaged. She ended up spending triple digits on a pile of unusable books. To be clear, this was not the fault of the seller--the books arrived on time and in the advertised condition.
The return policy only accounts for items that were damaged or incorrect, so we doubted we'd be able to get our money back. I reached out to customer service anyway.
They acknowledged that their return policy didn't apply to our situation but offered a full refund anyway and told us not to worry about sending the shipment back. I was blown away. They showed a lot of integrity and humanity. I will definitely deal with them in the future.

I've always had a pretty good experience ordering books from ThriftBooks. You get what they advertise with respect to quality. They are also pretty fast in filling orders and getting the book to you. However, be careful of how you order, because they don't always let you make returns. Their policy is not clear about what they won't accept back--their site says something vague about "qualified returns" (obviously covering their backside). I got stuck with over $50 in books that I didn't want. So to summarize: buying books from them is good, but their after-sale customer service policies are not in your favor.

The level of incompetence demonstrated by this company literally defies belief. I ordered The Sandman Vol. I, a 240 page graphic novel, and instead they sent me a 32 page preview of said graphic novel. No worries, I thought, it happens. So I contacted customer service and thought I had explained the issue and they proceeded to send my the exact same 32 page preview, again. I patiently tried to explain that they were sending me the wrong thing, but then they got all defensive and demanded photos of stickers on spines, which these pamphlets didn't have because they didn't even have enough spine to put a sticker on. My money is gone, they won't refund or credit it. I was forced to order the same thing from Ebay, but I still had to pay double what I should have. Just buy your books from someplace else. You're welcome.

I never learn my lesson. Literally throwing this away and ordering on Amazon. I have my settings so they don't send me an old library book with a plastic cover … I cringe touching. And they still always do. Never again.

Paid $60 for a hardcover first edition. They sent me a beat up paperback twice before I returned them both. Even though their website said they had two more copies, they said they could not guarantee I would get the correct book and recommended I mail it back for a refund at my expense.

I received the book on time, but when I opened the package the cover of the book was all bent. This book was very used. Whoever sold it left the good will sale sticker on the book. This will be my first and last time using this organization.