Virgin Mobile USA

Taxes for a mobile plan in Florida are outrageous! But with No Contract, you only pay sales tax. We have the $35.00 per month, unlimited: data, voice & text. Been with Virgin Mobile for about 4 years now switching from Verizon to T-Mobile to Virgin Mobile that uses the Sprint network. Why Sprint can't compete with Virgin Mobile prices is a mystery. Virgin Mobile isn't always changing plans like the others who suck you in with a good plan and then either discontinue or change it.

I would like to know if anybody else has had a problem with Virgin Mobile. I have a cell phone which is only used for emergency calls. Service was cut off because they said I did not make a payment of $20.00 to keep service going, even though I have a balance of $381.00 in my account balance. I was told way earlier that I could use my balance to keep service going. Since then after 17 calls to there customer care people they have issued a credit for service until 1/31/2017. Only one problem, they have not turned phone on because now they say tower that supplies service is doing a update. For 3 weeks//. I do not believe them because many other customers would be screaming. I have since then filed with the FCC. We will see. Internet surfing shows a lot of complaints. ADVISE

If I give an advice: do not get a virgin mobile phone! Their phones might be ok, but the coverage is bad and the customer service even worse! (if you manage to talk to somebody). I really regret being with Virgin for the past last year.

I purchased a phone on the Virgin Mobil website ON the box it gave what I thought would be simple instructions. Now way in He! So then I called the Customer number
Then the nightmare begins.
1st answer We will check for a tower in your area, I can look out the front door of my house and see the tower. If my old phone works from that tower, why not this?
2

Don't go to Virgin if you want a Droid phone. They cut off my service and still charge me $35 a month. Thievery at its best. Ive been with Virgin for years, they lost my loyalty today for life. Ill never do anything with them again.

Be weary, I had this company for awhile till I switched, I had extra data increments more than once when the data should have been there for me. It wasn't was banned, that's correct banned, I tried going to a web address and it failed. Even when there's was a data line of service, so watch for this they'll steal data increments. That's right, i said they Banned from using in my search engine, whatever. While, this happened in a live connection, terrible. Beware, of their scam and tricks there not trustworthy.

I ordered a phone and tried to change the order the next day to upgrade to a better phone and I've been dealing with this since Dec 3rd. The order could not be changed/cancelled 14 hrs after I ordered it. I finally received it, returned it and have been waiting for the money to be refunded to my account. I have called this company at least 10 times to get status and see what the problem is with no avail. They created several escalation tickets and said someone would contact me, but never did. When I call back I start all over again. I think this place is a scam. Their hold music is even sketchy...

These Guys Are Just Thieves. You get promised a deal by the minimum wage Philippino who answers your call. You sign up. Later on, you find out that there is no deal, because, while they are very sorry, the guy you spoke to didn't tell you about the hidden landmines.

SCORE = F; 1-10 = -1
Can't speak to a live person on customer service the "Vindaloop". Lost money buying their pre paid phone and can't even use the darn thing or talk to someone to get it working; their automated system didn't work properly. I also quit paying for my "pre paid" after I put 5$ in and the phone said I needed to add more money the very next day without have even using it! I thought it was a mistake and gave them another 5$ and the same thing happen. Tried to reactivate sent me to boost mobile through virgins number and gave 3$ without the company anything. Complete waist of money and time

-SCORE: "F"

Two words. Just. Dont. I would give them negative stars if I could. Their customer service is the absolute worst I have ever encountered. On the day that I cancelled my plan I called in as I had just been automatically billed and wanted that money refunded. I was told it wasn't a problem and I could have the money back in 72 hours. It is now two months later and still no refund. TOTAL SCAM. Don't waste your money.

Just spent 3 hours attempting to get a replacement phone due to current phone breaking. Thought this could be easy, but they would not just replace the phone. They would only replace the phone under a new contract that would cost almost three times the current contract cost. After all the discussion and being hung up on two times, I attempted to get a refund but was told that I could only get a $100 back. Then when connected to accounts, the young lady said they would not refund the $100 of the $300 balance on the plan. It is certainly sad that you can not speak to anyone who will tell you the same thing twice and will not stand behind their service. Just do what is right. And be warned...

Purchased two iPhones. Tried returning one. Never, could return it. Cant wait for year to be over. To never deal with virgin/sprint again. Unlimited internet but it slower the 1mbp. Cant use internet while on phone. Or send a photo text in under 5 minutes. Horrible customer service. Stay away! Not even for $1.00! I will post a YouTube to show how slow their internet is.

The mobile service was good. The internet service was deplorable. It rarely worked and usually just sat flashing red. Had to phone customer service so many times. 45minutes average call. You think they'd send a new modem right away. Then it worked for like a month. Then it didn't work at all. So I phoned and cancelled the (non) service. 25 minutes and I'm done with them. They acknowledged the disconnect. Then sent me a bill stating the account was suspended, and they would close it after some time. So they ran the cost up another three months to burn me. After all this, my phone and internet were attached to the same account. So I lost the phone I had for for years, and the non-service that didn't work anyway. Could have had me for life but they chose to be unwise, and function as a collection agency. It's Bell Canada in disguise...

VM discontinued service without warning due to a network upgrade at sprint in the middle of my billing cycle. Was told I had to purchase a new phone and calling plan to reestablish service.

I complained and they offered a refund of the last billing month ( I hadn't used even a fourth of my voice minutes for the month). I then quit virgin mobile and went with a different carrier assuming I had the refund coming.

Received voice mail that my refund was cancelled as I had made too many calls, even though I paid for minutes not calls. Classic bait and switch tactic. I still can't figure out why they didn't just discontinue service at the end of my billing cycle; instead they took my monthly payment first and then discontinued the service.

Bought a phone but I realized that it would not let me send or receive texts. So called up the Virgin Mobile help line and one after another they kept transferring me to different people. Then the last person told me that it might be because I live in a royal area. But I told him that I live smack dab in the middle a $#*!ing huge city. Then he told me that he was going to send me a message to see if it worked. So he said "give it a minu..." The son of a $#*! hanged up on me mid sentence. So I called back but it was after the customer service closes. So now I have to wait untill tomorrow.

Owner ( bum from India) chargeS 4.99
4
Basic cherrios*

And after spending an hour relaxing reading the newspaper which I bought from them...
& drinking a coffee [ bought from them 2]

Bought a sterno ( made in America)!

The agent working in Virgin Mobile was not professional person.
When I wanted to switch from another Mobile company to them, they charged me $38.50
From my credit card and did not ask me whether I had SIM card.
After I paid $38.50 and tried to use my cell phone immediately, the cell phone could not work since there was no SIM card be send to me. I called back to agent, and they just recognized that they did not delivery the SIM card to me.
If they delivery the SIM card to my address, it would be take 7- 10 business days. Based
On their service, and I canceled the virgin mobile service since I can not wait 7-10 days without cell phone service. They just refund me $35.50, there was $3 charge for activity fee.
I paid $3 for nothing and only wasted my time. I will not use this Mobile phone company any more since their service is NOT professional.

They took my deposit but couldn't make the date device work. I spent six hours in store trying to get it to work. Now they want to take three months to give me my deposit back. Avoid avoid avoid avoid

I have been a customer with Virgin mobile since 2007 and as of 2012 service and phone quality have been terrible. I have had replacement phones twice the most recent 09/2014.
Replacement is a refurbished phone and i still have issues. Since I paid my bill 09/17/2014 I have not been able to use my phone properly. Shuts down, drops calls, data issues. Couldn't get to two job interviews this week 09/22/2014 due to data issues and could not use google map.
Spoke with a rep today 09/26/2014 and requested another phone different from one i have and they said it could not happen. They said they could send another replacement phone which is a refurbished phone. I also asked for credit towards my next payment and they said no.
I said that I was going to switch to another provider and I was not encouraged to stay.
Well too bad. They seem to be having alot of issues lately which is not good for their business.

I just wanted to top up my cell phone balance. Instead of 1. Cell number 2. Account pin
3. Amount 4. Select payment method. Submit!
YOUR SELECT would NOT!

I had tried to get an account and phone with Virgin Mobile Inner Circle. The online sign up is easy and product delivered fast. I have no issue with that. The pricing seems nice too. However, the customer support is really bad. It turns out my old phone number cannot be moved so I had to cancel the Virgin account. They only have one phone number to contact Customer Service (*******122) and it was just impossible to get through to a human customer service person! There was no option and if you don't actually have a phone number or account number, the automated system will keep hanging up on you. You have to keep calling back, hit any option to get through the first gate and then try to keep hitting "0" hope to get through.

I have to say that most of the low rating goes to their automated system and availability. If you do get through to a live person, they are not terrible. Nice but some don't seem to know how to solve a problem.

I will not recommend you getting a phone with them unless you do it through a store where you can go back and possibly talk to someone about your issue.

It took me almost a week of trying to finally get direction on how to return my new phone. In case anyone needs it, the return address for them is C/O Ingram (I think this is a front company that process their returns): 2675 Reeves Rd, Suite 190, Plainfield, IN *******.

I purchased a Zte smartphone in July 2014. From the beginning it didn't charge correctly, and the battery would die quickly. I called to get a replacing phone. They made me go thru a tedious troubleshooting process, which didn't work. I called again, they were suppose to send me a battery, instead I got a charger in the mail.

Finally, I called again, after two hours on the phone, supposedly I was supposed to receive a replacement phone. That was Nov. 11. I never received the phone. So I called today and they informed me the order wasn't accepted because the 25$ fee that was waived by a supervisor was not accepted. The resolution for today, was that I would received a phone call from the replacement department.

The problem I have is I wasted my time and energy with these people, who still have yet to send me a phone. When I purchased the phone, I was told if anything goes wrong, outside of cracking the screen or water damage, the phone would be replaced free of charge. Since July I've tried to get a replacement phone, they have given me the run around every time. So when they finally had no choice but to replace the phone, all of a sudden there is now a 25 dollar fee.

That is bad business, please do not use virgin mobile, they are like slum lords in phone services.

I've asked the question what do I need to do to get the browser active again, as I'm new to the age of the computer and. Trying to learn all this I'm a short bit of time
Thank you.