XIDAX

Love these guys got a pc a few years ago love it and it's still running better than ever. Special shout-out that customer support witch is gold by the way and thanks to Spencer and the whole team that makes it all work.

Spent 6000 dollars on two computers one broke and called service never called back to this day and I called 3 times. They were so nice to take my money but when I have problem boy do they suck. No help at all stay away

The Xidax team has the best customer service I've seen in the PC world. They're always very attentive and present when I'm speaking with them or ordering computers. I own a business and would always recommend Xidax for not only their computers but because how they take care of me and make me feel. One of the best cultures around.

After nearly a month my PC still hasn't shipped back to me even though I received an email Friday (I write this Monday evening) stating service was complete. Calls aren't returned. The original PC CPU cooler was not installed well (almost no thermal paste). The motherboard became faulty so I'm paying the shipping to them and back which would not be so terrible if they would simply have a sense of urgency about returning a very expensive computer. I've built several and never had issues and bought soley due to the GPU shortage at the time... never again.

Purchased a laptop from Xidax, we received it and it constantly blue screened from a hardware issue. Sent it back to them and they received it on the 22nd of July. Over the phone a representative confirmed it would be a two day turn around, here we are over a week later with nothing. I called in yesterday to get an update, sat on hold for an hour and fifty five minutes without ever talking to anyone, decided to chat in and got Jesse, who confirmed that two days was not their usual turn around and that they would have their director call me at 11 today, we are well past 11 both where I'm located at in Florida and also well past 11 in Utah as well. This company has continually failed to live up to the expectations that they set, to anyone reading this I implore you to shop literally anywhere else.

P.S. Their hold music is awful

After a long wait for my computer to arrive, it was dead on arrival. The graphics card was not installed correctly.and had become loose in the Mother board. I returned the PC and they charged me $400.00 restocking fee. So I had to pay for their mistake. A large amount for a Veteran on disability pay! Stay away from this company.

I wish I could figure out a way to say all that I feel about Xidax and the tremendous work that they do that didn't just sound like hyperbole. BUT ITS REAL. This company is not like any that I have ever interacted with before. Stellar Customer service and an awesome product. If you are shopping around - you have found what you are looking for. Stop searching and hit em up now.

I first ordered a XIDAX in 2016, the laptop is still going with no issues but it was time for an upgrade. I decided to check out the site and was put in contact with Shane, they were super helpful, answered all of the questions quickly, and provided me all the information that I needed to build a laptop. From build to checkout, it was super easy and I can't wait for it to arrive! I will definitely purchase from them again in the future!

I bought a powerhouse computer from them for too much money. After 13 months the CPU cooler cracks and leaks all over the inside of the computer. I had another repairman look at the insides (dripping in oil from the cooler) and help me dry it out. When we removed the cooler we find a huge gap in the thermal paste-the cause of the overheating and CPU cooler crack. Whatever oily liquid that was inside the cpu cooler has destroyed my motherboard and maybe the processor. Initially, Xidax told me that they might have covered some repaired if I never opened it up and sent the liquid filled desktop across the country back to them. Never mind that more components would have been damaged by the liquid. But when I asked if they would cover it if the cause was the CPU cooler they admitted that no, they wouldn't have paid for anything.
So their lifetime warranty is a crock-they don't stand behind their product. Find someone else to build your computer.

I was going to college at the Art Institute and needed a good laptop for rendering and graphics. Also I am a gamer so two birds with one stone as they say. I received my laptop and was pretty happy. Until around a year later it crashed on me. I called them up and they said that it would be covered under warranty. I wanted to make sure it was because I was going through quite a bit of family problems. When I called them about the repair they told me that it was the mother board and it needed to be replaced. They then told me that it would not be covered under warranty because the tape I put on the top of the packaging came loose... well I was still having problems at home and it continued for a long time. To make a long story short... THEY RECYCLED MY $3,000 LAPTOP and told me tough $#*! we don; t care... even though I kept in contact and was desperately trying to get the $580 to get it back.

Xidax sales guided me through the process of building the PC I needed for photo editing. I can run photoshop, lightroom, and bridge, as well as stream music, while I work without the latency I experienced with my gaming laptop. It's fast, quiet, and sturdy.

Dont give them any money to build you a piece of trash computer with lows specs and they offer a computer with a 1660 super and an outdated motherboard. Their customer service is less than poor. Just buy from costco or build your own computer.

Well I was on the flop about which pc company to go with to build my next computer, though great computers. My Alienware's are no longer cutting it for me. I reached out to Xidax first since I had recently watched a video on a build they did for Matt@ Demolition Ranch. Shane was the first agent I had the pleasure of dealing with, and actually dealt with for about 5 hours through out that day. Going back and forth through different companies and build sheets the one thing that stood out to me the most was Xidax was the only company where I was able to talk to a live person through chat... the WHOLE day. Shane promptly answered every question that I had as well as made some recommendations on a few things with the custom build I was working on the website. Told him that I wanted to have the computer by a certain day and he assured me that I would receive my build with a certain amount of days as well as receive live updates with build photos and to my surprise it arrived 2 days earlier than it was supposed to. I've had my build now for about a week and a half and have downloaded and played well over 20 different games on it with no issues what so ever. Even today when I made another order Cody's customer service was Top Notch. The build, the warranty, their Customer Service, their shipping/Packaging... was all exceptional and more than I could have hoped for. I was so worried with all the horror stories about shipping companies throwing packages out on the porch that I would receive a beat to death PC but there wasn't even a dent in the box! Without a doubt if I ever order another desktop or laptop at that matter Xidax will always have my business.

So, I got myself my first gaming desktop through these guys. The computer is so far running just fine with the exception of one of the fans. So far I'd brought this to their attention three different times but they don't seem to be interested in replying to me about this issue at all.

Oh, they're super nice to you during the sales process but then drop off the face of the planet if something goes wrong? I went with Xidax because I didn't really have a choice. My laptop was crapping out and it was just time for a new system but so far... I really hate being ignored. Especially considering this is an almost $2K system, brand new, and should NOT be having issues right now as far as I'm concerned.

Just be aware. They may not work with you after you receive your computer.

Bought a hi-end computer for my son for Christmas. Was looking at an Alien Auroa but ended up with Xidax (my kid found the company). Price was cheaper, service was great in configuring, the machine showed up and has worked great. Only issue was the service person helping my son configure the software tried to up-sell him on some anti-virus subscription -- this gal probably spent a total of 2 or 3 hours helping him configure and sell him. Anyways, he declined the up-sell but did get everything set up properly. Its only been six months but he is very pleased with the system.

Bought my PC about 4 years ago. The service was mediocre. I had to call 3 times to get my secondary hard drive. They forgot the cables to install it. I still have an issue of it crashing if it ever goes into sleep mode. I had to format the hard drive due to some shoddy install of windows 10 that left some lingering windows 7 fragments. I don't even know where to begin with that problem. All in all, I would say there are better companies or you should just learn to stick a PC together yourself. YouTube can teach you pretty much anything. Tried to leave a review on another site and they called my review fraudulent because my order number wasn't real. I submitted my receipt to prove my purchase and my review still hasn't made it back up on the site.

I am the one typically leaving positive feedback, it takes a lot for me to make a negative comment. When checking out an employee called me to verify that I was a real buyer. I was billing a serious laptop computer for school. The Xidax employee told me i could build a desktop with similar or better stats for the same price. Long story it doubled the price. After waiting months I got the desktop and a thunderstorm surge killed the power supply. Apparently "acts of God" are not covered under lifetime warranty. I shipped the computer back to the company. They replaced the power supply and sent it back. In return shipping the video card and motherboard were damaged. They had me ship it back at my expense. I'm just a little frustrated with myself buying into a sales pitch which turned out to be a bit disappointing. I bought the computer about a year ago and have spent about nine months with a nonworking computer. $7000+ spent wisely oy vei

Spencer & Andrew were extremely helpful after I input some information incorrectly. The pricing of the computer I ordered was absolutely amazing considering the market of PC's at this time. If I ever need further service or want another PC. I'm definitely going to Spencer & Andrew@ Xidax PC.

I have had two great experiences with Xidax tech support and both went above and beyond my expectations. My machine has performed well. The quality of the tech support will mean that the next computer I buy will be from Xidax. In my opinion there is nothing more important than the quality of customer support. And based on my experience Xidax is top notch.

The Product Specialist Cody in chat help was quick and got me what i needed. Had order processed in no time.

Xidax is known for their high-quality components, excellent customer service, and competitive prices.

I recently purchased a custom gaming PC from Xidax and I have been very impressed with the performance and quality of the build. The PC arrived on time and was well-packaged. The components were all top-of-the-line and the build quality was excellent. I have been able to play all of my favorite games at the highest settings without any issues.

The customer service at Xidax has also been excellent. I had a few questions about the build and the customer service representatives were very helpful and knowledgeable. They were also very responsive to my emails and phone calls.

Overall, I am very happy with my purchase from Xidax. They offer a great product at a competitive price. I would definitely recommend them to anyone looking for a new custom PC.

I havw had two Xidax computers. All have been grwat as well as staff. This last time Cody helped with a gaming and work build! Ran into an issue with payment and Cody in all his awesomness resolved the issue quickly and professionally! He was helpful and knowledgeable in everything I needed done! Thanks Cody! Nice to have help that takes care of you and resolves issues without stress!

I have purchased multiple PCs with Xidax and they have ALWAYS turned out great. One of my systems was dead on arrival but that was at the fault of the shipping company--not Xidax. The Xidax customer service and tech support were quick to get me a replacement. I have talked with multiple sales, customer service, and support agents aover the years nd my experience have never been short of amazing.

I feel obligated to write this review because I have worked with Xidax for nearly 7 years and this site does a poor job at representing the company. I highly recommend you check out some other sites like https://www.resellerratings.com/store/Xidax_com which Xidax has 5/5 stars out of 1700 reviews compared to this site with 27 reviews.

Xidax is the only company I have found that offers a lifetime warranty and they are the company you should go with.