XIDAX

Great group of humans to work with and a wealth of knowledge around a great product. Super cool products that are great quality. Highly recommend on all the levels.

I've bought 3 computers from this company that were great desktops still running strong and my youngest son wanted one and I didn't feel like we had the room for another so I got him a laptop for the time being and the sales man messed up the order twice and never told me of it was being built or the total I had to call and find out then he was charging me for the the 1 tb and was only putting 500 in it then I got the laptop and it looks like something u would buy from Walmart it's the case is the cheapest one they probably can find I spent 1500 bucks on it its sad that the company is starting use crappy materials I was bragging to every one about this company and now I don't think that's going to happen I still need one more desktop and I think I'm going to go somewhere else this company is going down hill and it's a shame for the pple that believed they were the best so hopefully they figure there crap out before they go down hill

The customer support agent I was in contact with was very helpful, and my questions were met with helpful, authentic information from a real human agent.

I had a rig build by the Xidax team a few months ago. I put my equipment to the test and was not disappointed. Shout out to speen for being so quick on the job!

Love these guys! Honest dealings and great customer service! A lot of companies are out there to make a buck, Xidax is out there to make a customer for life!

So back in Dec 2017 I bought a very Expensive computer ($6701. 00) from them that had dual graphics cards and 56GB ram and it was supposed to be the latest and greatest for that moment in time. Well I had to send it back 3 times... First time was soon after I got it and the second a year later and the third a year later... When you send it they want you to send it in the original boxes that you received it in... So yes I kept mine and well when they returned it the third time someone decided to just throw it in a box and tape it up and no real protection in it. So I didnt sign for it... They built me a new one that they said costed 4'757 to build but when i priced out everything they were doing it was 3500 only and i tried to dispute but they said that what I had was equivalent to what they were building. I doubt it... Well... This one has probs... And it must have heated up so much the tempered glass shattered. Keeps Shutting down for no reason. And they still have not contacted me about why this would happen.

I entered the chat not knowing a thing about what i needed but chirs helped me alot if i could hug him i would hes very awesome at what he does love you chirs

I recently had the absolute pleasure of working with Chris from Xidax PC's, and I cannot express enough how outstanding my experience was. From start to finish, Chris exemplified the highest level of professionalism and expertise, making my purchase process an absolute breeze.

First and foremost, Xidax PC's stands out for their top-tier products. The quality and performance of their PCs are second to none, and the range of options available ensured I got exactly what I needed. Chris was not only knowledgeable about their entire product line but also took the time to understand my specific needs, guiding me toward the perfect system for my requirements.

What truly sets Xidax apart is their exceptional customer service. Chris went above and beyond to address all my queries and concerns, demonstrating an impressive depth of knowledge about the technical aspects of the PCs. He was patient, courteous, and incredibly attentive throughout the entire process, making sure I felt completely confident in my purchase.

Furthermore, the level of customization Xidax offers is remarkable. Chris walked me through various options, ensuring every component was tailored to my preferences. This attention to detail resulted in a PC that exceeded my expectations, both in terms of performance and aesthetics.

The efficiency and transparency of the purchasing process were outstanding. Chris kept me informed at every step, providing regular updates on the status of my order. The delivery was prompt, and the setup was seamless thanks to the thorough instructions provided.

In summary, Xidax PC's and Chris have set a new standard for excellence in the industry. Their commitment to quality, combined with Chris's exceptional knowledge and customer-centric approach, make them the go-to choice for anyone in need of a top-of-the-line PC. I am beyond satisfied with my purchase and will be recommending Xidax and Chris to everyone I know.

Kudos to Chris and the entire team at Xidax PC's for their dedication to providing outstanding products and service. They have gained a customer for life, and I have no doubt that anyone who chooses them will experience the same level of excellence that I did.

This $3500 trashcan with an Nvidia RTX 2080ti, a Z390 carbon mobo, and i9 9900k 5.0 is worthless. First the mobo failed in 10 mos, so, I sent it back. Now, 2 months later the garbage bag pc randomly shuts off while playing weak $#*! WoW. When I sent it back I even had the fans upgraded and a new soundcard installed. My six year old digitalstorm still works better than it. So, I'll send it back for another two months and await for the fresh new hell it has in store for me when I get it back. Avoid this company at all costs

If you have half a brain then just buy the parts and build your own PC. Had my PC for less than 6 months when it crashed whenever I opened any application. Had them work on if for hours multiple different times and it still didn't work. Sent in my GPU and they sent back a different GPU that was a downgrade compared to the one I had. Said I could upgrade and then told me the GPU I sent in, was only worth $200 when the MSRP was $799. Put the other (brand new out of the box) GPU in and my PC was still crashing. Took it in to a local shop and they fixed it in a day. Told me to never buy a PC from xidax again as they don't know what they're doing or how to set up a PC. Spent over 3,000 for a top notch build only for it to $#*! out on me and for XIDAX to not care about they're half $#*! work. Scamming people left and right.

TLDR: PC stopped working after 6 months, XIDAX couldn't fix it, local shop said not to go to XIDAX for anything as they're incompetent.

I had Shane as my salesman he was very informative and helped me figure out the best option for me! I will be continuing to purchase from Xidax!

Spencer helped me out by reassuring me about the delivery of my purchase absolutely would recommend. Fast response time and quick to answer

After my PC had issues Sho stuck his neck out to help me with it. Solved issues that o would never figure out. Great customer service!

I ordered a PC from them a couple years ago. MY GPU fried and needed an upgrade. I called hoping I could get a new card for only a small amount of markup. I assumed, incorrectly, than as an official merchant for these parts they would, like other merchants, only offer minimal mark up and keep near to the msrp of the parts. When inquiring about cards in stock, i was offered a Radeon 6800 for $1500s!

Yes you read that right. Fifteen Hundred Dollars. For a card that goes at MSRP for $550. Even scalpers on ebay only sell them new, buy it now, for $1100-$1200. The rep tried to justify it because of covid, but their brand has made millions off of the low demand cards since all-in-ones are the only reliable way to get the build you want during this shortage. I expected a small mark up, but this was bordering on illegal.

Hoping it was a mistake and he quoted me a completed build he confirmed this was the price. I asked for the price of the 3070TI, and was given a price of $1400. Equally absurd.

Don't buy from them. Don't support them. Don't trust them. Any company that tries to exploit people like this deserves to fail. I waited for 3 hours to talk to somebody and this was the result.

Saw Xidax on a Mr beast video. Got my computer fast and after two months it's been perfect for all my gaming and video editing.

I started having issues with my computer and when I looked up the error codes and how to fix them I saw that there was a decent chance it was my hard drive, and I thought ok I can buy a $50 hard drive or spend $66 to ship it to them, and get the hard drive replaced for free since it's under warranty, plus they can check out everything else, so I shipped it to them and they told me the mother board died and since it was an older motherboard (still running ddr3 ram) they tried to sell me a new motherboard, cpu and ram, totally around 1k, I told them to send it back to me, went to best buy got a new hard drive and all of my issues were gone, either they lied on purpose to try to get some money put of me, or their employees are so bad at their jobs that I can diagnose a pc better than they can, either way it's pathetic. Also when I got my pc back a corner of one of my case panels was bent and missing paint, and they broke clips on my psu shroud, so they lied about what was wrong and returned my pc in worse condition then when I sent it

My business partner and I bought one of these and absolutely love it - great for gaming, as well as video editing

The team helped me work through some questions I had about the correct machine for me. They where friendly and quick.

I've had their computers at my office for my staff and myself they've worked great and the service has been excellent

Let me start off by saying I enjoy my PC from Xidax, and customer/IT support have been really helpful. However, there needs to be improvements made when shipping their products.

Upon receiving my PC for the first time, the GPU was completely ripped out of the PCIe port, damaging both the card and the port. The puff pack that they had placed inside the computer to keep the components safe had evidentially either not been put in properly, got too hard, or was knocked out of place. They requested that I sent back the entire build, which I had done.
The entire repair process took 3 additional weeks for me to receive my computer a second time, making it take in total 2 months to receive a fully operational computer... sort of.
This time the packaging was awful. The outside box had very noticeable damage, there wasn't nearly as much protective gear around the internal box, and the front of the tower case had been broken. The repair team also forgot to put the rest of my order in the box! Leaving me with only the tower. No power cord, manuals, paperwork, wifi extender, etc. If I didn't have multiple PC's in my home, I would have NO WAY to power on the computer to preform a quality check to see if any more damage has been done or if it was just the case, but thankfully I do and just took another power cable from another computer and ran some benchmarks, nothing else was damaged.
I'm waiting to hear back from their support team for the second time now to see what they're going to do about this. I have had nothing but positive experiences with the company themselves, they've been nothing but helpful and it pains me to see their products being mishandled and forgotten to be shipped.

Their lifetime warranty and shipping guarantee makes all of this free, however possibly having to go 3 months after purchase for a computer I could build myself in 30 minutes is insane.

This company has good potential. Their sales team is extremely helpful, as well as their customer service. Everything has been taken care of promptly, but their IT team needs some serious work done to them.

Would I recommend this company to a friend? Absolutely not. Until they make some serious changes in how they handle returns, stay away from this company.

These guys are plain awful. I ordered a $4,000 workstation from them for my business. I talked to the Xidax sales rep (Austin Gomez) on the phone while ordering and he was very friendly and seemed very determined to help. He assured me that there would be regular communication on the build so I could plan accordingly if there were delays. After what seemed a positive experience he asked me to write a customer service review for him so that he could get a $10 dollar reward from Xidax. I gladly did this, but as soon as I did Austin stopped bothering to communicate with me. The build was estimated to take 24 days to ship, but Xidax never updated the build status for me, never posted any pictures, never assembled any components, and never explained what the issue was, simply stating that "Covid will delay shipping." I wasn't asking about SHIPPING. I am not concerned with carrier delays. I was simply trying to find out when they would actually BUILD my computer and mail it to me. They refused to give me a response, give any indication of the build, or answer when it might arrive, as they never updated the order info on my account, which they promise to do as a service to customers. Ultimately after two months of no computer or updates and minus $4,000 from my business account I had to cancel my order. It tore me apart because I desperately needed this build for my business. If I had just chose to build it myself or have it done on Etsy, then I would probably actually have a computer by now. What a bummer. After I called Xidax customer service and they hung up on me a few times they FINALLY agreed to cancel the order. They never once apologized for any build delay or customer service issues, they didn't offer any sort of deductions or perks, and they never explained why they simply chose not to build the PC, even after I asked multiple times. Furthermore, Austin never got on the phone with me again, even though he was allegedly my "dedicated sales engineer." The whole experience has left me disgusted and upset. If you are thinking of purchasing Xidax, PLEASE RECONSIDER. There are better options out there.

I'm beyond satisfied with the product, the service, and the company as a whole! Highly recommend Xidax.

The best in the business for all your computer and gaming computer needs. Also the very best when it comes to customer support and warranty!