XIDAX

My experience with Tanner was great! He called right away when I was approved for my Progressive Lease and asked me what all he could do to help me. I was at work and asked if we could take to conversation to chat, and he obliged. I had a really tight and strict budget and Tanner did a great job to make sure I got what I needed at the right price. My whole experience will definitely make me want to tell my community about this great company. A billion kudos to Tanner, he needs a raise for sure.

After shopping around other various options online I decided to go with a pre-built PC from Xidax. The high level of components and build quality at the right price is what helped make my decision. The only draw back for me is paying for shipping, but that extra cost was worth it to me for the build quality and piece of mind that comes with buying a PC from Xidax. I went with a pre-built PC in stock which shipped close to next day and I am very happy with my purchase. I would do business with Xidax again.

I have come to talk to the customer service several times as I have yet to settle on a build and I had Andrew remember my request from the previous times even though I had forgotten it and it goes to show much they value their customer service.

Excellent experience. The layout of the website helps a lot. I opted for a pre built and I'm glad I did solid machine and solid transaction

I bought a Xidax PC in December, the sales team helped me get my build put together easily, even was able to special order fans that they don't carry.

On top of that, they've got a lifetime warranty which is no joke, a stick of ram failed and they swapped it out no problem.

Definitely my go-to for future upgrades and builds

I've been a solid customer for 4 years encouraging my family to purchase machines, i think we're up to 6 total now. Solid tech support knowledge, I could go on and on about how amazing their warranty is and how it works with an array of schedules, skill levels and needs, Shane even helped me make some upgrades while it was in for a repair covered even after all these years. I can't imagine a better deal.

I had a mid tier custom built by another company. Out of the box it didn't work, spent many hours diagnosing with the company. But, they did take it back all postage and costs paid and gave me back every penny I paid.
Got my Xidax, same tier build and all the parts were correct, it worked out of the box and had it in about a week from ordering. Now we need to see if it lasts, but long story short, I think it's not the problem but the recovery that matters.
PS, my build from the other company is now selling for $400 less and NZXT no longer sells the like item. I'm still keeping Mr. Xidax, hoping it will last the ten years my last build lived.

I bought a pc in 2016 from xidax computers. I was very lost in how I could upgrade my current system and Spencer was able to answer all my questions. He worked with me for an hour straight and was extremely knowledgeable on every subject.

I am overjoyed with my recent purchase from this Xidax! They crafted a one-of-a-kind computer that is an absolute masterpiece. I can't speak highly enough about Spencer, the sales representative who guided me through the process. His knowledge, patience, and enthusiasm were truly impressive. Thanks to him and the Xidax, I now own a computer that is as unique as it is powerful. Shout-out to Spencer and the entire team for an exceptional experience!

The customer service is top notch here. I spent a good 45 minutes on the phone with the specialist that was assisting me with my build and the final product was exactly what I needed and they managed to cut a little bit off the overall price in the process.
They were very helpful and extremely personable.
Quality products and quality people. I'd recommend them just based on how easy they are to work with. The bonus is that you get a killer product as well!

I had been planning a new PC purchase for a few months. I pre built about 50 or more on at least 10 different sites. I kept coning back to Xidax because the parts selection was definitely better than others. Some companies are ok with selling you mid grade equipment. Not Xidax.
Once i placed my order i did have an issue with my order getting "lost in translation". XIDAX's awesome staff helped get my order back on track. The very next business day i had my confirmation. I was expecting a 3 week to a month or so to take delivery. I received my new PC in under 2 weeks. They also sent build photos as they were working. Ive never been shown the process on any of my other PC's. I had no issues with the delivery. Outer box was handled quite nicely. The set up and install were hiccup free as it is supposed to be. 10 out of 10 would order again and recommend to anyone considering a new PC.
Thank you Xidax!

Xidax has the best system builders in the industry I've come across. VERY knowledgeable when it comes to specs, compatibility, and pushing the performance of a desktop. The sales team is always on top of things from start to finish. Support is second to none when it comes to knowledge, troubleshooting, and timeliness of resolving any issues that come up. I strongly recommend Xidax for all of your computer needs.

Have been in the process of ordering my new system for about 2 months. During that time, Cody has answered all of my questions, and has been extremely helpful and honest. He never oversold, or over-hyped anything. At this time, I cannot comment on anything further, as I am waiting for my rig to arrive.

Empty promises to help fix broken case fans. Fan issues from delivery to weeks later without help!
* responded here and I did reach out to him. A few days later he responded offering help which I asked for and there has since been zero follow up. Just seem to be getting strung along. Well, another week gone by and I have had zero response to my problem with the case fans. Thanks XIDAX!
It is now 10/20/23. After multiple attempts to reach * and the CS team, crickets. Empty promises with the only resolution offered is to send the Unit back. CRAZY!

*Personal information redacted by admin

Not only is Xidax's customer service amazing, but you can genuinely tell that this is a company that cares about their customers. I worked with Chris for nearly half an hour to make sure I got all the stuff I needed, and he was wonderful. 10/10, would recommend.

Xidax went above and beyond with my PC! Found them through a video of my favorite creator demo ranch. They were helpful on the phone to build me a system that will run war zone at high frames. Would highly recommend them for your next PC!

I ordered two PCs within two days of each other and the customer service has been nothing short of outstanding! Chris helped me get my orders in and has been keeping me updated through the process of them being built and QC tested. I ordered one on Thursday afternoon and it is preparing to ship today which is the following Monday! I have been kept up to date and sent pictures of my build through the process and I could not ask for better service from both an informational and a friendly standpoint. This is how it is done! You have made a lifelong customer out of me with your reps and your products! You cannot find a custom PC on this level at a price that is this competitive and fair from other system integrators. Thank you Xidax and Chris!

Xidax allows you to custom build the ultimate gaming PC/laptop for all of your high-powered gaming needs. They are sleek looking machines and best of breed technology. They back up thier systems with a 2 year warranty.

Computer buying is a lot of work these days since there are so many companies out there nowadays. I knew coming to Xidax would be great, as I had a stellar experience with them back in 2019. A few years later, it is time for an upgrade. Cody was there from day one, answered all of my questions, and was always helpful, even when I was being annoying with my questions. Great listener. I am not on my second Xidax rig, and this one is 1 of 1! Cannot beat that. Super pumped for it to get here. Thanks again, Cody for making it a seamless and easy experience.

Xidax has always given excellent customer service. I've never been disappointed or dissatisfied with anything they've ever done. They've always surpassed my expectations and keep raising the bar. 11/11!

I purchased my computer, and got it in a timely manner. The customer service that was provided by Chris was some of the best I've ever experienced. I would HIGHLY recommend them if you are looking for a pre built at a fair price. Even more highly recommend you work with Chris directly.

I've always wanted a gaming pc but never knew where to start. I hopped in a stream and saw a logo for Xidax and when I asked the guy about them he wouldn't stop talking about how good an experience he'd had with this company so I figured I'd have to check it out. When I got to the site I was a bit confused and really had no idea what I was doing but the chat window popped up and one of their sales agents walked me through everything step by step and made the process a LOT easier. I don't remember who the original rep I spoke to was but at this point I've probably talked to them all, I got a pc I would have never dreamed I'd own and it runs flawlessly, I couldn't be happier with my purchase and I'm hoping to be an affiliate like the streamer who recommended them to me. I can't say enough how much this company made me feel cared for and how far they went to deliver what I wanted. YOU GUYS ROCK, THANK YOU XIDAX!

Financed pc for 3500$ delivered broken PC fault found from day 1 unboxing sent back for repair after cpu is overheating... they return saying it's fixed... this is a lie computer still overheating still same exact code on mother board. If they just turned it on after "fixing" it if they even worked on it. In reality they could see it them selves its a bright light that literally says a code in bright red can't be missed... well they did miss It they didn't even look in my opinion. Here it is less than 6 months in 3-4 months of it actually being in my house completely dead pc no boot unbelievable and they want to act like fixing it should cost me money... umm no you shipped it defective failed to repair it 2 times you just need to fix it right its literally not hard replace the cpu quality test it play something it's called running a business you don't sell someone crap then put them off worst experience of my life 1st and last time